SARA AMIRI

Team Leader “RPO, BPO, Gambling, FinTech”

E: sara.amiri@manpower.bg , M: +359 878 573 264
www.manpower.bg

Technical Support Specialist Level 2

https://www.liveperson.com/ - Live Person

www.60k.com – Sixty Key

In this role you will:

▪ Work with our customers to resolve complex technical issues and maintain high customer satisfaction;
▪ Provide technical support via telephone, email or chat with SLA (service-level-agreement) while ensuring that
customer satisfaction goal is achieved;
▪ Take ownership of technical issues and work with our Tier 3 team to resolve more advanced issues when necessary;
▪ Document actions in tickets to effectively communicate information internally and to customers.

Key Requirements:
▪ Fluency in English - verbal and written;
▪ Customer orientation;
▪ Ability to work in 24x7 shifts;
▪ HTML / CSS knowledge;
▪ JavaScript / SQL knowledge;
▪ Application support hands-on experience;
▪ Knowledge of and experience with any other coding language is an advantage;
▪ Experience in customer service via chat or telephone;
▪ Familiarity with APIs is an advantage;
▪ Experience in a similar role in a SaaS or web company is an advantage.

Our offer:
▪ Highly competitive remuneration package;
▪ Initial and ongoing training;
▪ Comfy office building and workspace;
▪ Multinational environment;
▪ The best colleagues you could wish for!