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    The document outlines an escalation matrix for service support at Paras Knitwears, with contact details for the first and second levels. The first level is a service helpline that registers complaints and provides tickets. If issues are not resolved within 48 hours, the second level is an escalation desk that customers can directly email for further assistance. The document is signed by the proprietor of Paras Knitwears.

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    ESCALATION MATRIX

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    The document outlines an escalation matrix for service support at Paras Knitwears, with contact details for the first and second levels. The first level is a service helpline that registers complaints and provides tickets. If issues are not resolved within 48 hours, the second level is an escalation desk that customers can directly email for further assistance. The document is signed by the proprietor of Paras Knitwears.

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    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
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    8 views1 page

    Escalation Matrix

    Uploaded by

    Research Gateway
    The document outlines an escalation matrix for service support at Paras Knitwears, with contact details for the first and second levels. The first level is a service helpline that registers complaints and provides tickets. If issues are not resolved within 48 hours, the second level is an escalation desk that customers can directly email for further assistance. The document is signed by the proprietor of Paras Knitwears.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
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    0161-2620282/9417399331

    PARAS KNITWEARS
    B-XX1V/2753, NEAR JAIPUR GOLDEN TRANSPORT, SUNDER NAGAR
    LUDHIANA
    GSTIN : 03AFVPBO577K1ZA

    ESCLATION MATRIXFOR SERVICESUPPORT:


    1) First Level of Contact:
    The First Level of Interface for the user to address their issues would be the Service
    Helpline who would register the complaint and provide a ticket to the user to help
    tracking the issue. The contact details of first point of helpdesk are as under:- Mobile

    Numbers:
    2) Second Level of contact- Escalation Desk:
    As per mandate and considering the severity of issue, the maximum permissible
    time for resolving the issues related to service is 48 hours. In case issue isn't been
    resolved by Helpdesk even after 48 hours, the users can email directly at

    For PARAS KNITWEARS

    M aM)
    Prop

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