4.

Troubleshooting

4. Troubleshooting
4-1. First Checklist for Troubleshooting
 Self-Test Feature Check
Your monitor provides a self test feature that allows you to check whether your monitor is functioning properly.
1. Turn off both your computer and the monitor.
2. Unplug the video cable from the back of the computer
3. Turn on the monitor.
If the monitor is functioning properly, you will see a box in the illustration below. .

This box appears during normal operation if the video cable becomes disconnected or damaged.
4. Turn off your monitor and reconnect the video cable; then turn on both your computer and the monitor.
If your monitor screen remains blank after using the previous procedure, check your video controller and
computer system; your monitor is functioning properly.

 Warning Messages
If there is something wrong with the input signal, a message appears on the screen or the screen goes blank although the
power indicator LED is still on. The message may indicate that the monitor is out of scan range or that you need to check
the signal cable.

 Environment
The location and the position of the monitor may influence the quality and other features of the monitor.
If there are any sub woofer speakers near the monitor, unplug and relocate the woofer to another room.
Remove all electronic devices such as radios, fans, clocks and telephones that are within 3 feet (one meter) of the monitor.
 Useful Tips
▶ A monitor recreates visual signals received from the computer.
Therefore, if there is trouble with the computer or the video card, this can cause the monitor to become blank,
have poor coloring, noise, Video mode not supported, etc. In this case, first check the source of the problem,
and then contact the Service Center or your dealer.

▶ Judging the monitor’s working condition

If there is no image on the screen or a “Not Optimum Mode”, “Recommended Mode 1920 x 1200 60Hz” message
comes up, disconnect the cable from the computer while the monitor is still powered on.
- If there is a message coming up on the screen or if the screen goes white, this means the monitor is in working
condition.
- In this case, check the computer for trouble.

4-1
4. Troubleshooting

4-2. No Power

CN100 C129
C108 IC110 Q100

IC203
IC103
C135

Main Board Front

Does proper 13V appear at pin

No. 2 of CN100? ① No Check IP Board
Diagnostics Does proper 5V appear at pin No.
6 and 7 of CN100? ②
Yes

Does proper 13V appear at

C129? ① No Check related circuit of CN100
Does proper 5V appear at
C108? ②
Yes

Does proper 5V appear at pin No.1 No Check related circuit of Q100

of Q100? ②
Yes

Does proper 1.2V appear at No Check related circuit of IC103

C135? ③
Yes

Change main board for

MICOM(IC203) problem

Caution Make sure to disconnect the power before working on the IP board.

4-2
 4. Troubleshooting

4-2-1. Circuit diagrams when the power does not turn on

4-3
4. Troubleshooting

4-4
 4. Troubleshooting

4-3. PC (ANALOG) No Screen

CN300

C509, C510

CN500

Main Board Front

Diagnostics Does led persists green light after No Check IP board

power on?
Yes

Does proper 5V appear at pin No. No Check D-sub cable connection

9 of CN500?
Yes

Does proper V and H-sync appear No Check PC state

at C510 and C509? ④, ⑤
Yes

Does proper clock signals appear No Change main board

at pin NO.11,12,23,24 of CN300? because of scaler problem
Yes

Check connection between main

board and panel.
Change Panel.

Caution Make sure to disconnect the power before working on the IP board.

4-5
4. Troubleshooting

4-3-1. Circuit diagrams and waveforms (Analog) when no screen is displayed

on the monitor

4-6
 4. Troubleshooting

4-3-2. Waveforms when no screen is displayed (Analog PC)

4-7
4. Troubleshooting

4-4. DVI No Screen

CN300

CN500 IC600

CN501
Main Board Front

Does led persists green light after No Check IP board

power on?
Yes
Diagnostics
Dose proper 5V appear at pin No. No Check DVI cable connection
14 of CN501?
Yes

Does proper signals appear at

No
pin No.6(SCL) ⑥ and No.7(SDA) Check PC state
⑦ of CN501?
Yes

Does proper clock signals

No Change IC600
appear at pin NO.38 and NO.39
of IC600?
Yes

Does proper clock signals Change main board

No
appear at pin NO.11,12,23,24 because of scaler problem
of CN300?
Yes

Check connection between

main board and panel.
Change Panel.

Caution Make sure to disconnect the power before working on the IP board.

4-8
 4. Troubleshooting

4-4-1. Circuit diagrams and waveforms (DVI No Screen) when no screen is

displayed on the monitor

4-9
4. Troubleshooting

4-4-2. Waveforms when a blank screen is displayed (DVI No Screen)

4-10
 4. Troubleshooting

4-5. HDMI1 No Screen

CN300 IC302

IC204

IC600

CN508
Main Board Front

Does led persists green light after No Check IP board

power on?
Yes
Diagnostics
Dose proper 5V appear at pin No. No Check HDMI cable connection
18 of CN508?
Yes

Does proper signals appear at

No Change IC204
pin No.15(SCL) ⑧
and No.16(SDA) ⑨ of CN508?
Yes

Does proper clock signals

No Change IC600
appear at pin NO.53 and NO.54
of IC600?
Yes

Does proper clock signals appear No Change main board

at pin NO.11,12,23,24 of CN300? because of scaler problem
Yes

Check connection between main

board and panel.
Change Panel.

Caution Make sure to disconnect the power before working on the IP board.

4-11
4. Troubleshooting

4-5-1. Waveforms when a blank screen is displayed (HDMI1 No Screen)

4-12
 4. Troubleshooting

4-6. HDMI2 No Screen

CN300 IC302

IC204

CN504
IC600

Main Board Front

Does led persists green light after No Check IP board

power on?
Yes
Diagnostics
Dose proper 5V appear at pin No. No Check HDMI cable connection
18 of CN504?
Yes

Does proper signals appear at

No Change IC204
pin No.15(SCL) ⑧
and No.16(SDA) ⑨ of CN508?
Yes

Does proper clock signals

No Change IC600
appear at pin NO.53 and NO.54
of IC600?
Yes

Does proper clock signals appear No Change main board

at pin NO.11,12,23,24 of CN300? because of scaler problem
Yes

Check connection between main

board and panel.
Change Panel.

Caution Make sure to disconnect the power before working on the IP board.

4-13
4. Troubleshooting

4-7. Faults and Corrective Actions

Fault Photo Symptoms and Corrective Actions Remarks
Symptoms: DVI signals are not recognized. * Refer to the Training Manual for
information on inputting the DVI DDC.
Causes: This fault occurs when the PC does not
recognize the mode information because
the DVI DDC has not been input to the
monitor.

Corrective Actions: Input the DVI DDC to the monitor.

Symptoms: When the monitor is turned on, * A full white pattern is a feature of the
only a full white pattern is displayed TN panel and is displayed when no
continually regardless of the signals. video signals are supplied.

Causes: This fault occurs when only the lamp

power is supplied and no video signals are
input to the panel due to a fault or incorrect
connections of the LVDS cable.

Corrective Actions: R
 eplace or reconnect the LVDS
cable correctly so that video
signals can be supplied to the
panel.
Symptoms: When connecting the DVD, noise
occurs on the screen.

Causes: The HDCP key is not inserted.

Corrective Actions: Enter the HDCP key.

(See page 4-17.)

4-14
 4. Troubleshooting

4-8. Adjustment
4-8-1. Service Instruction
1. Usually, a color TV-VCR needs only slight touch-up adjustment upon installation.
Check the basic characteristics such as height, horizontal and vertical sync.
2. Use the specified test equipment or its equivalent.
3. Correct impedance matching is essential.
4. Avoid overload. Excessive signal from a sweep generator might overload the front-end
of the TV. When inserting signal markers, do not allow the marker generator to distort test result.
5. Connect the TV only to an AC power source with voltage and frequency as specified on the backcover nameplate.
6. Do not attempt to connect or disconnect any wire while the TV is turned on. Make sure that the power cord is
disconnected before replacing any parts.
7. To protect aganist shock hazard, use an isolation transform.

4-9. How to Access Service Mode

4-9-1. Entering Factory Mode
2. To enter “Service Mode” Press the remote -control keys in this sequence :
- If you do not have Factory remote - control

Power OFF MUTE 1 8 2 Power ON

- If you have Factory remote - control

PICTURE ON INFO FACTORY

- The buttons are active in the service mode.

1. Remote - Control Key : Power, Arrow Up, Arrow Down, Arrow Left
Arrow Right, Menu, Enter, Number Key(0~9)
2. Function - Control Key : Power, CH +, CH -, VOL +, VOL -, Menu, SOURCE (ENTER)

4-15
4. Troubleshooting

4-10. Service Adjustment

4-10-1. White Balance - Calibration
If picture color is wrong, do calibration first.

Equipment : MSPG, pattern : 16 gray

Execute calibration in Factory Mode
Source(PC): 1024*768/60Hz

( Gray pattern )

4-10-2. White Balance - Adjustment

If picture color is wrong, check White Balance condition.

Equipment : CA210, Patten : Toshiba

Adjust W/B in Factory Mode

Sub brightness and R/G/B Offset controls low light region

Sub contrast and R/G/B Gain controls high light region
Source: Component : 1280*720/60Hz
HDMI[DVI] : 1280*720/60Hz

[ Test Pattern : MSPG-945 Series Pattern #16 ]

*Color temperature
1500K +/-500, -6 ~-20 MPCD

*Color coordinate
H/L : 267/263 +/- 2 35.0 Ft +/- 2.0Ft
L/L : 270/260 +/- 3 1.5 Ft +/- 0.2Ft

Toshiba Patten

4-10-3. Conditions for Measurement

1. On the basis of toshiba ABL pattern : High Light level (57 IRE)
- INPUT SIGNAL GENERATOR : MSPG-925LTH
* Mode NO 2 : 744X484@60 Hz
NO 6 : 1280X720@60 Hz
NO 21 : 1024X768@60 Hz
* Pattern NO 36 : 16 Color Pattern
NO 16 : Toshiba ABL Pattern
2. Optical measuring device : CA210 (FL)
Please use the MSPG-925 LTH generator for model LE26M51B/LE32M51B/LE40M51B/LE46M51B.

4-16
 4. Troubleshooting

4-10-4. Method of Adjustment

1. Adjust the white balance of, Component and DVI Modes.
(AV→Component)
a) Set the input to the mode in which the adjustment will be made.
(RF→DTV→PC→DVI).
* Input signal - VIDEO Mode : Model #2 (744*484 Mode), Pattern #16
- DTV,DVI Mode : Model #6 (1280*720 Mode), Pattern #16
- HDMI Mode: Model #6(1280*720 Mode), Pattern #16
b) Enter factory color control, confirm the data.
c) Adjust the low light. (Refer to table 1, 2 in adjustment position by mode)
- Adjust sub - Brightness to set the ‘Y’ value.
- Adjust red offset (‘x’) and blue offset (‘y’) to the color coordinates.

Low light
Measurement point

Picture 4-2 Toshiba ABL Pattern

* Do not adjust green offset data.

d) Adjust the high light. (Refer to table 1, 2 in adjustment position by mode)
- Adjust red gain (‘x’) and blue gain (‘y’) to the color coordinates.
* Do not adjust the green gain and sub-contrast (Y) data.
d) Adjust the high light. (Refer to table 1, 2 in adjustment position by mode)
- Adjust red gain (‘x’) and blue gain (‘y’) to the color coordinates.
* Do not adjust the green gain and sub-contrast (Y) data.

Low light
Measurement point

Picture 4-3 Toshiba ABL Pattern

4-17
4. Troubleshooting

4-11. Software Upgrade

4-11-1. Program Upgrading - MAIN
1. If you press MENU → SETUP → SW Upgrade, you’ll see below picture

2. Press ENTER, then you’ll see below picture.

3. Press ENTER

4. Micom program is now upgrading as below picture.

5. Upgrade is completed.

4-18