Professional Documents
Culture Documents
Good-byes:
Simple: Good bye! / Bye-bye! / Bye! / So long.
Formal: Farewell / Good day-afternoon-night!
Others: See you later! / See you! / See you tomorrow! / Seeya! / Catch you later! /
I’ll be seeing you.
Phone talk
Answering: Hello. / Hello, _________ residence. / _______ speaking.
family name name
This is _________, may I help you?
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A: Who’s calling? / May I tell [her/him] who is calling?
B: It’s __________.
Interruptions and unavailability:
Just a moment. / Hang on a moment. / Just a sec(ond).
I’m sorry. [Name/He /She] isn’t here. Can I take a message?
Can I call you back?
Good-byes:
I really have to hang up. We’ll talk some other time.
I have to get back to ____________.
Call you [later/tomorrow/on + day of the week]
Bye.
Forgiveness
Apologies: I’m sorry! / I’m so sorry! / I’m really sorry!
Accepting: It’s (all) my fault. / I didn’t mean to do that.
I didn’t mean it.
Not doing it again: It won’t happen again.
It will never happen again.
Forgiving: I forgive you. / That’s all right. / It’s okay. / Don’t worry about it. / Forget
it. / Forget about it.
Asking for …
A: Can you help me? B: Yes, of course. How can I help you?
A: I [need/have to]… B: I’m sorry, but I can’t.
Showing gratitude
Formal: Thank you + [very much/so much] + for your help
I’m deeply grateful.
Informal: Thanks + [for everything/a bunch/a lot]
I owe you [one/big-time].
Returning thanks
Formal: You’re welcome. My pleasure! Much obliged. The pleasure was mine.
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Informal: It was nothing. Don’t mention it. No problem. No sweat. Any time.