ADOPTION OF ELECTRONIC PAYMENT IN CONVENIENCE STORES: ITS EFFECT TO THE CUSTOMER SATISF

SURVEY RESULT FROM CONVENIENCE STORES

Convenience Store Information Performance Expectancy

Name of convenience store Year of adoption Estimated users (per month) 1st
1. 7 eleven 2018 36-40 users 5
2. JTE Dry Goods Trading 2021 16-25 users 4
3. Pharmassentials 2019 5-15 users 4
4. BCC Enterprise 2019 16-25 users 4
5. Brigada Pharmacy 2019 36-40 users 4
6. Rojon Pharmacy 2019 16-25 users 5
7. Jessica Sari-sari store 2022 5-15 users 4
8. Lady M FamilyMart 2020 16-25 users 5
9. YenYen Grocery 2021 5-15 users 5
10. Fleur Pharmacy 2018 5-15 users 5
11. Keiri Mart 2021 5-15 users 3
12. Khehsed C.G Trading 2023 26-35 users 5
13. Klawee Convenience Store 2022 5-15 users 5
14. Dyzil Mart 2023 above 40 users 5

5 8
4 5
3 1
2 0
1 0
8
5
1
0
0
CT TO THE CUSTOMER SATISFACTION IN SELECTED BARANGAY IN GENERAL SANTOS CITY

NIENCE STORES

Performance Expectancy Effort Expectancy Social Influence

2nd 3rd 4th 5th 1st 2nd 3rd 4th 5th 1st
5 5 5 5 5 5 5 5 5 5
4 4 4 4 4 3 4 4 4 3
5 3 4 3 5 3 4 3 3 3
2 5 1 4 5 2 4 1 4 5
5 5 4 5 4 5 4 5 5 4
5 5 4 5 4 4 5 4 5 5
4 5 4 5 4 4 5 5 5 5
5 5 5 5 5 5 5 5 5 5
5 4 4 5 5 5 5 5 5 5
5 5 5 5 5 4 5 5 4 5
4 3 4 3 3 3 3 3 3 3
5 5 5 5 5 5 5 5 5 5
5 5 5 5 5 4 4 5 4 5
4 4 4 5 5 4 4 4 4 4

9 9 5 10 9 5 7 8 7 9
4 3 8 2 4 5 6 3 5 2
0 2 0 2 1 3 1 2 2 3
1 0 0 0 0 1 0 0 0 0
0 0 1 0 0 0 0 1 0 0
9 9 5 10 9 5 7 8 7 9
4 3 8 2 4 5 6 3 5 2
0 2 0 2 1 3 1 2 2 3
1 0 0 0 0 1 0 0 0 0
0 0 1 0 0 0 0 1 0 0
Social Influence Facilitating Conditions Hedonic Motivation
2nd 3rd 4th 5th 1st 2nd 3rd 4th 5th 1st
5 5 5 5 5 5 5 5 5 5
5 4 4 3 3 3 3 4 3 3
4 5 4 5 5 5 4 5 5 5
4 5 5 5 4 5 5 5 4 5
4 4 4 4 4 5 4 4 4 4
5 5 4 4 5 4 4 5 4 4
4 4 5 5 5 5 5 4 4 4
4 4 5 4 5 5 5 4 5 5
4 4 5 4 5 5 4 5 5 5
4 5 5 5 5 4 4 4 5 5
4 3 3 3 3 3 4 4 4 3
5 5 5 5 5 5 5 5 5 5
3 4 5 5 5 5 5 5 5 5
1 5 4 5 4 4 5 4 3 3

4 7 8 8 9 9 7 7 7
8 6 5 4 3 3 6 7 5
1 1 1 2 2 2 1 0 2
0 0 0 0 0 0 0 0 0
1 0 0 0 0 0 0 0 0
4 7 8 8 9 9 7 7 7
8 6 5 4 3 3 6 7 5
1 1 1 2 2 2 1 0 2
0 0 0 0 0 0 0 0 0
1 0 0 0 0 0 0 0 0
Hedonic Motivation
2nd 3rd 4th 5th
5 5 5 5
4 3 3 3
5 4 5 4
5 5 5 5
4 4 5 5
4 4 5 5
4 5 5 5
5 5 5 5
4 4 4 4
5 5 5 5
3 3 3 4
5 5 5 5
5 5 5 5
3 3 3 4
 CONVENIENCE STORE
5 4 3 2 1 WM
q1 8 5 1 0 0 4.50 SA
q2 9 4 0 1 0 4.50 SA
P.E. q3 9 3 2 0 0 4.50 SA
q4 5 8 0 0 1 4.14 A
q5 10 2 2 0 0 4.57 SA
q6 9 4 1 0 0 4.57 SA
q7 5 5 3 1 0 4.00 A
E.E. q8 7 6 1 0 0 4.43 SA
q9 8 3 2 0 1 4.21 SA
q10 7 5 2 0 0 4.36 SA
q11 9 2 3 0 0 4.43 SA
q12 4 8 1 0 1 4.00 A
S.E. q13 7 6 1 0 0 4.43 SA
q14 8 5 1 0 0 4.50 SA
q15 8 4 2 0 0 4.43 SA
q16 9 3 2 0 0 4.50 SA
q17 9 3 2 0 0 4.50 SA
F.C. q18 7 6 1 0 0 4.43 SA
q19 7 7 0 0 0 4.50 SA
q20 7 5 2 0 0 4.36 SA

TOTAL 4.39 SA

CS C
4.00 3.70
4.00 3.80
4.14 3.93
4.21 4.03 CS
4.36 4.07 CS 1
4.36 4.20 C 0.974784
4.43 4.33
4.43 4.33
4.43 4.33
4.43 4.37
4.43 4.37
4.50 4.40
4.50 4.43
4.50 4.47
4.50 4.47
4.50 4.50
4.50 4.50
4.50 4.57
4.57 4.60
4.57 4.60
 CUSTOMER
5 4 3 2 1 WM
12 16 2 0 0 4.33
15 14 1 0 0 4.47
C 13 15 2 0 0 4.37
10 14 4 2 0 4.07
13 14 3 0 0 4.33
4 17 7 0 2 3.70
7 17 3 3 0 3.93
S 5 17 5 3 0 3.80
15 13 2 0 0 4.43
13 12 4 0 1 4.20
16 12 1 0 1 4.40
16 12 2 0 0 4.47
E 11 13 3 2 1 4.03
13 14 3 0 0 4.33
16 13 1 0 0 4.50
17 11 2 0 0 4.50
19 10 1 0 0 4.60
P.S. 20 8 2 0 0 4.60
15 13 1 0 1 4.37
18 11 1 0 0 4.57
TOTAL 4.30

C SUMMARY OUTPUT

1 Regression Statistics
Multiple R 0.974784280589
R Square 0.950204393684
Adjusted R Square 0.947437971111
Standard Error 0.060123141653
Observations 20

ANOVA
df SS MS F
Regression 1 1.2416004077 1.2416004077 343.47767507
Residual 18 0.0650662589 0.0036147922
Total 19 1.3066666667
 Coefficients Standard Error t Stat P-value
Intercept -2.26376146789 0.3544183537 -6.387258007 5.1492349E-06
CS 1.494189602446 0.0806225356 18.533150706 3.5723528E-13
 SA Scale Range Verbal Interpretation
SA 5 4.21-5.00 Strongly Agree
SA 4 3.41-4.20 Agree
A 3 2.61-3.40 Neither/Nor Agree
SA 2 1.81-2.60 Disagree
A 1 1.00-1.80 Strongly Disagree
A
A
SA
A
SA
SA
A
SA
SA
SA
SA
SA
SA
SA

SA

Significance F
3.572352835E-13
 Lower 95% Upper 95% Lower 95.0% Upper 95.0%
-3.008366798749 -1.51915613703 -3.00836679875 -1.519156
1.3248079404747 1.66357126442 1.324807940475 1.663571
SA
A
N
D
SD
 Personal Information
Name (optional) Age Education level
1 James 18-23 years old Undergraduate (Bachelor's degree)
2 Andreah 18-23 years old Higher Secondary Education (Senior High School)
3 anonymous 1 18-23 years old Undergraduate (Bachelor's degree)
4 Nestor Bejarin 18-23 years old Undergraduate (Bachelor's degree)
5 anonymous 2 31-36 years old Undergraduate (Bachelor's degree)
6 Enerly Laurel De Asis 24-30 years old Undergraduate (Bachelor's degree)
7 anonymous 3 18-23 years old Undergraduate (Bachelor's degree)
8 Mae 18-23 years old Undergraduate (Bachelor's degree)
9 John 18-23 years old Undergraduate (Bachelor's degree)
10 anonymous 4 18-23 years old Higher Secondary Education (Senior High School)
11 Stephany 24-30 years old Undergraduate (Bachelor's degree)
12 anonymous 5 18-23 years old Undergraduate (Bachelor's degree)
13 anonymous 6 18-23 years old Undergraduate (Bachelor's degree)
14 Chyn 24-30 years old Undergraduate (Bachelor's degree)
15 anonymous 7 18-23 years old Undergraduate (Bachelor's degree)
16 Ferecca Sugal 18-23 years old Higher Secondary Education (Senior High School)
17 Queenie 18-23 years old Undergraduate (Bachelor's degree)
18 secret 18-23 years old Higher Secondary Education (Senior High School)
19 anonymous 8 18-23 years old Undergraduate (Bachelor's degree)
20 anonymous 9 18-23 years old Higher Secondary Education (Senior High School)
21 anonymous 10 18-23 years old Undergraduate (Bachelor's degree)
22 Rollymier Lozada 24-30 years old Higher Secondary Education (Senior High School)
23 anonymous 11 18-23 years old Undergraduate (Bachelor's degree)
24 anonymous 12 24-30 years old Undergraduate (Bachelor's degree)
25 Princess 18-23 years old Undergraduate (Bachelor's degree)
26 anonymous 13 18-23 years old Undergraduate (Bachelor's degree)
27 anonymous 14 18-23 years old Undergraduate (Bachelor's degree)
28 anonymous 15 24-30 years old Undergraduate (Bachelor's degree)
29 anonymous 16 18-23 years old Undergraduate (Bachelor's degree)
30 anonymous 17 18-23 years old Higher Secondary Education (Senior High School)
 Convenience Security Efficacy
Experience (in using E-payment) 1st 2nd 3rd 4th 5th 1st 2nd 3rd 4th 5th 1st 2nd 3rd
2 yrs & above 5 5 5 2 5 1 2 2 5 5 5 5 2
1 yr.-2 yr. 4 4 4 4 4 3 4 3 5 4 4 5 3
1 yr.-2 yr. 5 5 5 5 5 5 5 5 5 5 5 5 5
2 yrs & above 5 4 4 3 5 3 4 3 4 3 4 4 4
6 mos. - 1 yr. 4 4 4 4 3 3 3 4 4 3 4 4 4
0-6 mos. 4 4 4 4 4 4 4 3 4 4 4 4 4
2 yrs & above 5 5 5 4 4 4 5 4 5 4 5 5 5
1 yr.-2 yr. 4 4 4 4 4 4 4 4 4 4 4 4 4
1 yr.-2 yr. 4 4 4 4 4 4 4 4 4 4 4 4 4
6 mos. - 1 yr. 3 4 3 3 4 3 2 2 5 3 5 5 4
0-6 mos. 4 4 4 5 4 4 4 4 5 4 5 5 4
1 yr.-2 yr. 4 4 4 4 4 3 3 4 5 4 4 4 5
0-6 mos. 4 3 4 3 3 3 4 3 3 3 3 3 3
2 yrs & above 5 5 5 5 5 4 4 4 5 5 5 5 5
1 yr.-2 yr. 4 4 4 5 5 5 5 5 5 5 5 5 5
0-6 mos. 5 5 5 5 5 4 5 5 5 5 5 5 5
6 mos. - 1 yr. 5 4 5 5 5 5 5 4 5 5 5 5 5
0-6 mos. 4 5 4 4 4 4 4 4 4 4 5 4 4
2 yrs & above 4 4 4 4 4 4 4 4 4 4 4 4 4
1 yr.-2 yr. 5 4 5 5 5 5 5 4 5 5 5 4 3
1 yr.-2 yr. 3 5 5 5 5 4 3 3 4 5 4 5 4
2 yrs & above 5 5 5 4 5 4 4 4 5 5 5 5 4
1 yr.-2 yr. 4 5 4 4 4 4 4 4 4 5 4 4 5
2 yrs & above 4 5 5 4 4 4 4 5 4 5 4 5 5
2 yrs & above 4 5 3 3 3 3 4 5 5 1 1 3 1
2 yrs & above 5 5 5 4 5 4 4 4 4 4 5 5 5
0-6 mos. 5 5 4 5 4 4 4 4 3 4 5 5 4
2 yrs & above 5 5 5 2 5 1 2 2 5 5 5 5 2
0-6 mos. 4 5 4 4 4 4 4 4 4 4 5 4 4
2 yrs & above 4 4 5 5 5 4 5 4 4 5 4 4 5

5 12 15 13 10 13 4 7 5 15 13 16 16 11
4 16 14 15 14 14 17 17 17 13 12 12 12 13
3 2 1 2 4 3 7 3 5 2 4 1 2 3
2 0 0 0 2 0 0 3 3 0 0 0 0 2
1 0 0 0 0 0 2 0 0 0 1 1 0 1
12 15 13 10 13 4 7 5 15 13 16 16 11
16 14 15 14 14 17 17 17 13 12 12 12 13
2 1 2 4 3 7 3 5 2 4 1 2 3
0 0 0 2 0 0 3 3 0 0 0 0 2
0 0 0 0 0 2 0 0 0 1 1 0 1
Efficacy Problem-solving
4th 5th 1st 2nd 3rd 4th 5th
5 5 5 5 5 5 5
4 4 5 5 5 5 5
5 5 5 5 5 5 5
4 4 4 4 4 4 4
3 5 5 5 4 4 4
4 4 3 4 4 4 4
5 5 5 5 5 5 5
4 4 4 4 3 4 4
4 4 4 4 4 4 4
3 5 5 5 5 5 5
5 5 4 5 5 4 5
4 4 5 4 5 5 5
3 3 3 3 3 3 3
5 5 5 5 5 5 5
5 5 5 5 5 5 5
5 5 5 5 5 5 5
5 5 5 5 5 5 5
4 4 4 4 5 4 4
4 4 4 4 4 4 4
4 5 5 5 5 5 5
4 4 4 5 4 4 4
5 5 5 5 5 5 5
4 4 5 4 4 4 4
4 5 4 4 5 4 5
4 4 5 5 5 1 5
5 5 5 5 5 5 5
5 5 4 5 5 5 5
5 5 5 5 5 5 5
4 4 4 4 5 4 4
5 4 4 5 4 4 4

13 16 17 19 20 15 18
14 13 11 10 8 13 11
3 1 2 1 2 1 1
0 0 0 0 0 0 0
0 0 0 0 0 1 0
13 16 17 19 20 15 18
14 13 11 10 8 13 11
3 1 2 1 2 1 1
0 0 0 0 0 0 0
0 0 0 0 0 1 0