SIMATIC TIA Portal Programming 1

Contents 17

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17. Training and Support ........................................................................................... 17-2
17.1. Any Questions on our Training Courses Offered? .............................................................. 17-3
17.2. www.siemens.com/sitrain ................................................................................................... 17-4
17.3. Learning path: SIMATIC S7 Programming in the TIA Portal .............................................. 17-6
17.4. Download the Training Documents ..................................................................................... 17-7
17.5. The Industry Online Support – the Most Important Innovations ......................................... 17-8
17.6. The Principle of Navigation ................................................................................................. 17-9
17.7.
17.8.
17.9.
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Complete Product Information .......................................................................................... 17-10
mySupport – Overview ...................................................................................................... 17-11
Support Request ............................................................................................................... 17-12
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17.10. Support Request Overview ............................................................................................... 17-13
17.11. Industry Online Support – Wherever You Go ................................................................... 17-14
17.11.1. Scanning Product/EAN Code............................................................................................ 17-15
17.11.2. Scan Functionality ............................................................................................................. 17-16
17.12. Forum - the Communication Platform for Siemens Industry Products ............................. 17-17
17.12.1. Conferences and Forum Management ............................................................................. 17-17
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17.12.2. Interactions in the Forum .................................................................................................. 17-19

17.13. Task and Checkpoint ........................................................................................................ 17-21
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17. Training and Support

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17.1. Any Questions on our Training Courses Offered?

We’ll help you!

... on the Internet:
www.siemens.com/sitrain-personal
or with e-mail:
info@sitrain.com

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General Information
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We‘ll be glad to help you regarding any questions on our training courses offered.
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17.2. www.siemens.com/sitrain

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The complete range of courses offered can be accessed via the following links:
www.siemens.de/sitrain or
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www.siemens.com/sitrain

Course Search
The course search permits the user to find the required courses by applying different search
1 filters such as keyword, target group, etc. The filters can also be combined.
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Course Catalog
The course catalog permits you to find the required course via learning paths or via the Siemens
Mall structure.
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Top Links
Various courses, e.g. SIMATIC S7-1500 solution line, etc., can be reached directly via the top
links.

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17.3. Learning path: SIMATIC S7 Programming in the TIA Portal

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17.4. Download the Training Documents

Register with your access data

Chose "History" after the

course.

Download your documents A R

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Chose the course

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If you want to download the training documents, proceed as follows:
Visit our new SITRAIN homepage at http://www.siemens.de/sitrain

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Register with your access data under the menu option MyTraining.
Select MyLearning on the right-hand side of the submenu.
Select your course and download your documents with a click on ”Download documents”.

Documents
Name

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> SIMATIC S7 Sequence Control with …
Size
18,47 MB

Hint:

S I Please note that the training documents may be used for personal purposes exclusively. You
agree that you will not copy the training documents or make them accessible to third parties and
that you will be liable for any damage resulting thereof.

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17.5. The Industry Online Support – the Most Important Innovations

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The most important functions are always in the same place on all the pages:
The menu bar links to the main areas of the site. You can subscribe and register at any time to
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benefit from the features the personalized mySupport option offers.

Links to our service offerings are in the center. On the start page, you will find up-to-date
2 information and links, which quickly brings you to your destination in other areas of Online
Support.
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Links from the menu bar are repeated at the top of the page: Product Support, Services, Forum
3 and mySupport.

On every page, you will find your personal mySupport cockpit. There, for example, you can see
4 when the status of your support inquiry changes.
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17.6. The Principle of Navigation

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Here, you will find information about all the current and discontinued products, such as:
Frequently Asked Questions (FAQ)
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• Manuals and Operating Instructions
• Downloads
• Product Notes (product announcements, discontinuation, etc.)
• Certificates
• Characteristics
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• Application Examples

You will not only be able to access these articles though the product tree, but also through a
central filter bar. The integration of various search filters will give you access to relevant
information after only a few clicks. The product tree has been moved to an equivalent filter. This
has the effect that several filter steps can be combined clearly and comprehensibly.

Based on the preview numbers you can see the expected set of results before using a filter. This
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makes finding relevant information considerably easier and more efficient.

For example, you can customize your search by combining the product tree, a search keyword
and a document type in your search.
There will be no hidden search parameters; all the settings and results will be clearly displayed.

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17.7. Complete Product Information

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A powerful function of the Industry Online Support is the direct access to complete product
information. You can use it if you are looking for a quick and easy access to all the technical
information about a Siemens Industry product. For example, for comparing products, if you are
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expanding your system or replacing individual components, this is how to do it:
In the Product Support area, there is the central navigation bar.
To select a product, simply select the filter “Product.” Enter an order number or a product name
here. You will be supported by a dynamic display of suitable products (list of suggestions).
One more click and the details of the selected product will be displayed – always up to date:
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• Product life cycle, consisting of milestones with dates (e.g. delivery release, discontinuation of
the product, …). You will find out whether the selected product is a current product or whether
the product is already in the discontinuation phase.
• Successor products for discontinued products and new developments will be suggested. If
there is a successor product, you will get a direct link to the product information of this
product.
• Technical data – clear, compact and complete. You get all the available technical data
concerning the selected product here – dimensions, operating voltage or the number of
inputs/outputs, etc.
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17.8. mySupport – Overview

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mySupport
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The mySupport area will always remain your personal workplace; with this feature you can make
the best of your Industry Online Support experience.
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The most important thing, if you're already working with mySupport, you can take all your
previous personal data and information you’ve filed away with you to the Industry Online Support.
In this area, you can compile the information that is important for your daily work – we provide
you with the suitable tools. Create your own folder structures and file information such as
bookmarks. There are numerous options, whether you want to file items by project or by
products.
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Moreover, you can now add notes, comments and tags (keywords). The system automatically
creates a “Tag Cloud” based on your entries so you can access information quickly and easily by
means of your own terms. The operation is consistent throughout mySupport so that you will
easily find your way around. “Drag &drop” is also possible.
As soon as you are logged on, the mySupport cockpit is always at your side. It will immediately
show you when the status of a support request changes, or when you receive new personal
messages. You also have direct access to your personal keywords in the tag cloud, to the entries
last visited, and you can see which user is online.
Here, just a few highlights:
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• The previous MyDocumentationManager is now completely integrated into mySupport under

the name of “mySupport-Documentation.” The function category “Documentation” contains all
the functions of the MyDocumentationManager and provides a few innovations, too.
• The Service & Support Newsletter has been completely revamped. An individual messaging
system will more than replace it.

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17.9. Support Request

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Support Request
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To create a Support Request, different options are available to you in Online Support:
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You will find the "Support Request" option in the menu on all Online Support pages.
• Alternatively, you can create a new request in mySupport in the "Requests" category.
• Or directly click on the following link:
http://www.siemens.com/automation/support-request
Tips for creating a request:
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• Select your product and use case as accurately as possible; try to avoid selecting "Other". By
doing so, you ensure optimum support by our experts and appropriate suggested solutions.
• Did other users have a similar problem? This step already offers frequent problems and
solutions. Take a look – it will be worth your while!
• Describe your problem with as much detail as possible. Pictures or explanatory attachments
allow our experts to consider your problem from all sides and develop solutions. You can
upload multiple attachments up to 10 MB per file.
• Before each sending, verify your personal contact information and the data you have entered.
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The final step additionally offers the option to print the summary.
As a logged in user, you can track the status of your requests online. To do so, navigate to "My
requests" in the "Requests" category in mySupport.

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17.10. Support Request Overview

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17.11. Industry Online Support – Wherever You Go

 Mobile access to more than 300,000 entries on

all Siemens Industry products
 Reduced to the essential functions
 Application case: initial diagnosis of problem or
in case of failures directly at the system or
machine

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Quick and easy access to technical information, anytime.
Scanning function, search and Support Request – everything at your
fingertips at any time.
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The app supports you, for example, in the following fields:
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• Problem solving during the implementation of a project
• Troubleshooting of failures
• Expanding or restructuring your system
It also provides you with access to the Technical Forum and to further entries created for you by
our experts:
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• FAQs
• Application examples
• Manuals
• Certificates
• Product notes and many others

The main functions at a glance:

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• Scan your product codes / EAN codes for a direct display of all technical and graphic data
(e.g. CAx data) about your Siemens Industry product.
• Send your product information or entries per e-mail in order to process the information directly
at the workstation.
• Send your requests to Technical Support at your convenience. Detail information can easily
be added using the scan or photo function.
• Use the offline cache function to save your favorites to your device. In this way you can call
these entries, products and conferences even without network coverage.
• Transfer PDF documents to an external library.

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• The contents and surfaces are available in six languages (German, English, French, Italian,
Spanish and Chinese) - including a temporary switching to English.
17.11.1. Scanning Product/EAN Code

 After scanning a code, the

product view will open in most
cases.
 Specialized search options are
available for configurable

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products.
 Depending on the product, the
result can also be displayed as
a list of products, in which
 the user can select the
appropriate product.

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17.11.2. Scan Functionality

The scan functionality in the

Data matrix codes QR code Online Support app supports the
following types of code:
Data matrix code
QR code
EAN13 bar code
on Siemens products e.g.: in advertisements
as per standard SN60450 relating to Siemens content Code39 bar code

EAN13 bar code Code39 bar code
on Siemens products (very hard to recognize /
scan) on Siemens products
as per standard SN60450
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When one of these codes is
recognized, the respective
product view is called up in the
app.
Exception:
The QR codes contain URLs –
these are directly called up and
displayed in the app by the
integrated browser (but only, if
"siemens" is contained in the
URL).

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17.12. Forum - the Communication Platform for Siemens Industry

Products
17.12.1. Conferences and Forum Management

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1 On the left side, you will find the so-called conference tree. It allows you to navigate through the
individual discussion areas.
The conference overview is the central discussion area of the Technical Forum. This is where the
2 community meets to discuss technical questions about Siemens Industry products.
In forum management, you will find your personal control center for the Technical Forum. It allows
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3 you to manage your specific profile data and filters.

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Add conferences to your personal filter of preferred conferences.
This allows you to enable a notification that informs you when new topics are started in these
conferences.
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In Quicklinks, the Technical Forum additionally offers an overview page that contains all topics of
your preferred conferences.

Managing profile
Profile management provides interesting information and functions:
• You get an overview of your activities in the Technical Forum.
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• You can view your rank, any special permissions and your ranking progress.
• You can store a signature and a personal description for your profile in the forum.
• You have direct access to the quick links to get an overview of all topics you have contributed
to.

User filter
Have you found a user in the Technical Forum who posts entries that are particularly interesting?
Then add this user to your list of "preferred users".
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This allows you to enable a notification that informs you when the user has posted a new entry.
In Quicklinks, the Technical Forum additionally offers an overview page that contains all topics of
your preferred users.

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17.12.2. Interactions in the Forum

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Creating a new topic in a
conference

Status: Topic from Rating of the

solved conference overview topic

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Topic from conference

overview

Creating a new entry for

the topic

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Reacting to an
existing entry

Feedback for the

individual entry

Creating a new entry

functions.
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Do you want to create or format a new entry? The entry editor provides all the necessary

You can upload and publish in the forum a file with "Add attachment".
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• You would like to check before the publication how your entry will actually look? A preview is
available for this purpose.
• You would like to look at the topic again to which you create an entry? Please, you used the
link over the input area (right mouse button > open in a new tab or window)

Posting / replying to an entry

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Do you want to participate in an existing discussion with your own entry? Click on "Reply" and
post your personal entry to support other users in answering the question.
• Use the "Reply" link to go to the entry editor and create a reply without quoting the entry.
• If you want to quote the entry, possibly only excerpts of it, use the "Quote" link. The content of
the quoted entry is then displayed accordingly in the entry editor.

Rating an entry / saying thank you

Do you find an entry particularly interesting? Use the available functions and rate the entry or say
thank you to provide personal feedback. Ratings and thank yours are the rewards our community
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members get for the support they provide. When you rate an author or entry, this will be added to
the already existing ratings. The average value of all ratings is displayed.
Aside from feedback to the author of the entry, you also draw other readers' attention to
particularly valuable entries and helpful authors.

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17.13. Task and Checkpoint

Task: Software Compatibility

Goal
Find out which current version of virus scanners is compatible with your engineering software.
Use all information sources available:
• Readme files in the installation folder

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• The compatibility tool of the Industry Online Support
• Entries in the Product support
• Entries in the Forum
• Create a Support Request.

Checkpoint

Let‘s think about this:

• Name some reasons for
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• What do you think is the best way
to have always the latest version
of the required manuals for your
job with you?
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