Huss

Hassan DOB: 09.06.1981

Career Objective
A highly motivated and hardworking individual looking for a responsible role in a reputable
organization. Seeking a challenging position in an organization where I can learn new skills,
expand my knowledge, and leverage my learnings.

Experience
November 2022- Current
State Manager• Client Services Manager • Arbias LTD

95 Nicholson Street, ▪ Demonstrated values driven leadership to the State Office team and to the wider NDS team
▪ Leading and developing a team of Team Leaders or customer care specialists in all
Coburg, Melbourne,
departments NDIS, TAC Case Management, TAC RIPL Housing, HACC, NAPIS
VIC,3058 ▪ Conducting Professional Development presentations and workshops to all staff across the
state.
0403 706 455 ▪ Generated income growth from multiple channels – membership, government and other
sources TAC RIPL Housing tendered for contracts and granted extension of service
▪ Contribute to the development of national policy initiatives, key projects and member
support and sector initiatives
hussh.online@outlook.com ▪ Demonstrated experience leading teams and working collaboratively within a team
environment, implemented structure throughout all departments positive work
culture.
▪ High level consultation, communication, and interpersonal skills with the demonstrated
capacity to build relationships, engaging with a range of internal and external stakeholders
and navigated different and competing interests.
▪ Demonstrated knowledge and a contemporary understanding of the disability sector
including workforce, the NDIS, industrial relations, disability human rights and the barriers/
opportunities to community inclusion and employment for people with disability
▪ Provided briefings and advice to the Registrar, Complaints Commissioner and Senior
Practitioner and the Commission’s Executive
▪ Manage or advise senior management on all employment relations matters,
managing grievance and misconduct claims in accordance with EDO policy,
including end to end investigations, and liaise with representative bodies as
required.
▪ Assist senior management to ensure the organisation complies with its obligations
under work health & safety legislation, in coordination with the National
Operations Coordinators.
▪ Support recruitment as required in conjunction with the National Operations
Coordinators.
▪ Overseen Policies and Procedures and implemented changes at a executive level.
▪ Monthly forecasting to the CEO / Board across all departments outlining revenue and growth
▪ Demonstrated evidence of adaptability and resilience in a changing business context

June 2020–November 2022

Victorian State Manager• HR /Operations • TLC Disability Services

▪ Demonstrated values driven leadership to the State Office team and to the wider NDS team
▪ Demonstrated strong understanding of workforce, the NDIS and disability employment
issues
▪ Generated income growth from multiple channels – membership, government and other
sources
▪ Contribute to the development of national policy initiatives, key projects and member
 support and
sector
initiatives
▪ Managed the
administration
and finances of
the Victorian
offices Day
Programs & Allied
Health office
▪ Approving the curriculum prepared by the education coordinator
▪ Ensuring that the rules and policies of the organization are followed properly
▪ Develop or implement product-marketing strategies, including advertising campaigns or
sales promotions.
▪ Recommend locations for new facilities or oversee the remodeling or renovating of current
facilities.
▪ Manage and evaluate the development of new courses

Jan 2016–July 2019

Head of Operations • Business Development • JR Training Australasia

▪ Implement marketing strategies in all areas of scope

▪ Continuous improvement through L&D teams
▪ Coach and motivate sales teams in reaching targeted KPI’S
▪ Mentor and coach compliance team, meeting government body requirements.
▪ Build greater organizational capabilities through sound talent management and workforce
planning.
▪ Analyze skill gaps and performance improvement opportunities – branch, team, and
individual level.
▪ Collaborate with Marketing and Inside Sales team on demand and lead generation programs
intended to grow the pipeline of opportunities for new clients as well as customer growth
▪ Assessing weekly and monthly forecasting reviews.
▪ Overseeing monthly and quarterly budgets
▪ Arranging meetings with Government body stakeholders.
▪ Attending corporate seminars and developing a strong networking base within the VET
sector.
▪ Communicating with Community leaders in order to assist own peoples with government
funded programs to strengthen education and employment.
▪ Development of training programs and resources to support sales and service objectives at
organizational, business unit, team and individual level.
▪ Maintained an up to date knowledge of all systems, products and services to support staff in
providing an exceptional member experience and maximize sales opportunities.

Summary of Qualifications
▪ Certificate II Traffic Control / Traffic Management 2019
▪ Diploma in Management 2015
▪ Diploma in Early Childhood Education and Care 2015
▪ Certificate IV Training & Assessment (TAE) 2011
▪ Coaching & Mentoring life skills 2011
▪ Master’s in criminology 2005 – 2007 (Online)
▪ Bachelor of Sports Science (Secondary Teaching) 2001 – 2004
▪ VCE Redden Catholic College, Preston, Victoria 1992 – 1998

Key Strengths

▪ Flexible and adaptable to changing environments

▪ Able to work effectively with people from culturally diverse backgrounds
▪ Critical thinking, decision making and problem-solving skills.
▪ Ability to deal confidentially with a wide range of people and organizations
▪ Ability to recognize and develop networks and communicate effectively with various people
using a wide range of techniques
▪ Ability to develop and maintain effective working rapport
▪ Result oriented: Ability to achieve the target within given time
▪ Creative, insightful and innovative
▪ Ability to influence people and clients
▪ Strong networking skills
▪ Excellent verbal and written communication skills acquired through my management and
attention to detail.
▪ Experience in planning and prioritizing daily tasks
▪ Reliable and consistent
▪ Ability to engage and understand client’s needs
▪ Ability to motivate and engage
▪ Openness to new ideas & flexibly to changes

References
[Available upon request.]