CURRICULUM VITAE

PERSONAL INFORMATION

DISHA ARORA

Email: dishaarora089@gmail.com

Mobile: 0433410014

CAREER OBJECTIVES

I am dedicated to succeeding in my career as a business leader, while ensuring the continuous progress of
the organization I am working for. I always welcome the opportunity of applying my skills, knowledge, and
experience to make my contribution to the success of the business. I derive great satisfaction from leading
and guiding students as they learn how to deal with the challenges they will face in business.

PERSONAL PROFILE

I am a dynamic and strategic thinker with a proven ability to deliver results through my excellent training
skills. My creative and innovative approach to problem-solving enables me to engage others with mutual
respect and sensitivity, and to develop a better future for students of Victoria and Australia.

As a performance-oriented individual, I am passionate about driving enthusiasm and commitment through a

“can-do” attitude. My experience working in challenging and solutions-oriented environments has equipped
me with the tenacity to tackle complex and sensitive issues in both business and teaching contexts, in private
and public tertiary institutions.

My extensive studies and teaching experience within the Victorian and national certificate frameworks,
combined with my background in local and international business settings, has given me a broad
understanding of how to conduct effective business communications and how to equip students, staff
members with the skills needed to succeed in the modern workplace.

I am a flexible and adaptable team player, with a positive attitude and the ability to thrive in ever-changing
environments. My solid understanding of the NDIS Workforce Capability Framework has enabled me to
successfully implement compliance monitoring systems and policies that promote client/participant
independence and care choice.
TECHNOLOGY PROFICIENCIES

o Microsoft Office Suite

o Database and Microsoft Access
o HTML
o Operating Systems
o Windows 8/10
o Knowledge Hub
o Wisenet

PERSONAL SKILLS AND COMPETENCIES

KEY SKILLS

o Business development skills

o Team leadership skills
o Staff training skills
o Effective communication skills
o Ability to maintain harmonious workplace relations.
o Ability to work to deadlines and accept accountability.
o Advanced knowledge of MSOffice
o Sound knowledge of Student Data Management Software (system)

MANAGEMENT RELATED SKILLS

o Counselling for performance improvement

o Dealing with conflict
o Managing people
o Recruitment and selection workshop
o Occupational health and safety/toolbox
o Coaching and mentoring
o Effective communicational and business writing skills
o Ability to work in a multi-disciplinary team.
 ACADEMIC QUALIFICATIONS

Qualification Institution Year

Diploma of Quality Auditing Auditor Training Online (ATOL) Currently Studying

Diploma of Mental Health IHNA Completed

Certificate IV in Health IHNA 2021

Administration
Diploma of Community Infinity Institute 2020
Services

Diploma of Early Management Institute of 2014

Childhood Education and Care Australia

Diploma of Hospitality Holmes Institute 2010

Management

Diploma of Leadership and The RTO Shop 2015

Management

Diploma of Counselling Infinity Institute 2019

Diploma of Business SRBM College Australia 2015

Certificate III in Children JTI 2013

Services

Certificate IV of Training and TBS Consulting 2015

Assessment

Diploma of Vocational Asset College 2017

Education and Training

Asset College 2017

Diploma of Training Design
and Development
 Unit of Competency

o HLTAID011– Provide First Aid

o HLTAID009 – Provide cardiopulmonary resuscitation.

o Infection Control Training - COVID 19

o NDIS Worker Orientation Module

o CPA Assist Clients with Medications

 PROFESSIONAL EXPERIENCE

Operational Manager & Senior Support Coordinator

January 2023 – Current

Total Lifestyle Care Pty Ltd

Responsibilities

o Responsible for managing NDIS funded support and ensuring services are provided within participants
available NDIS budget.
o Building and maintaining contact with NDIS participants to ensure exceptional customer service.
o Assisting the participant to develop knowledge, experience and connect with all systems of
o support as approved in their NDIS Budget.
o Coaching the participant through challenges that may arise, assisting in the preparation of NDIS Plan
review meetings.
o Developing and designing solutions to meet the needs of the participant.
o Identifying and considering support options, ensuring participants understand what is being offered
and allocating costs within their NDIS budget.
o Engaging with leads that are referred from organization websites and other partner providers and
supporting the new participant in the onboarding process.
o Completing any outstanding ad-hoc task.
o Providing one on one support to participants in accessing community programs.
o Building and enhance relationships with all internal and external stakeholders.
o Assist participants to connect to and engage with, informal and mainstream funded.
o Developing personalized support plans.
o Conducting initial evaluations by engaging with participants to identify their requirements and
aspirations.
o Conducting Internal Audits to ensure compliance against NDIS standards.
o Onboarding new staff and ensuring to provide continuous PD sessions to all staff members.
Compliance Manager & Trainer and Assessor

Counselling and Community Services (CHC Qualifications)

Infinity Institute Australia

July 2022 - Current

Responsibilities

o Facilitating Training Sessions for CHC51015 – Diploma of Counselling and CHC52015 – Diploma
of Community Services.
o Observing students and employees under traineeship program for Counselling
and Community Courses.
o Marking students’ assessments and updating their attendance on Wisenet.
o Participating in Assessment Validation and moderation.
o Conducting Placement visits for students working as Support Worker and
Support Coordinators (Counselling) under various NDIS providers.
o Organising and liaising meetings with Employers to understand staff training needs.
o Monitoring students’ progress and reporting to admin staff for inactive students.
o Organising Work Placement Agreements with various NDIS Providers.
o Organising Industry Consultation Meetings with partner Employers (NDIS Providers)
o Preparing Class schedule for all VSL Terms for all Community and Counselling Classes.
o Organising Industry Engagement Day for other trainers and assessors delivering CHC qualifications.
o Managing the training and compliance framework to ensure adherence to ASQA and
related requirements.
o Monitoring the quality of learning materials and compliance to meet changing business
and industry demands.
o Developing and reviewing operational processes to be streamlined and to support training
delivery and assessments.
o Conducting internal audits to ensure compliance with ASQA standards.
o Providing support and guidance to the training team, including trainers, assessors, and
course developers
o Managing the RTO's Scope of Registrations, AVETMISS reporting, quality indicator
data, declaration of compliance and other regulatory reporting requirements
o Maintaining the Trainer/Assessor qualification matrices
o Providing advice to the management on compliance risks and mitigation strategies.
o Managing and maintaining the review, validation, and development of all training and
assessment materials.
o Developing, reviewing, and updating policies, procedures and related documents to
ensure compliance is maintained across all training and assessment activities.
 Compliance
o Plan, schedule and either conduct (depending on qualification) or oversee against Standards for
RTOs 2015.
o Internal audits.
o Course reviews.
o Assessment validation; and
o Marketing reviews (including website and social media).
o Maintain compliance of Trainer Matrix and Staff Profiles.
o Monitor the development, review, and continuous improvement of assessment resources
such as:
o Assessment tools.
o Solutions.
o Mapping guides.
o Learning resources.
o Participate in internal and external audits.
o Ensuring to maintain compliance against RTO Standards and VSL Provider Requirements in relation
to VSL rules and laws.

Professional Development
o Undertake and record (including positive outcomes) industry currency, VET Competency and
VET knowledge, including competency-based training and assessment and professional
development, to ensure that a current record of all areas of competency development as
required by the Standards has been achieved.
o Develop a Professional Development Plan each year to ensure coverage of each of the areas of
competency development required under the Standards.
o Proactively participate in currency activities relevant to both the industry area being delivered
and assessed, and Vocational Education and Training.
o Model training and assessing
 Support Coordinator

October 2021 – August 2022

Care4U Pty Ltd

Responsibilities

o Building and maintaining contact with NDIS participants to ensure exceptional customer service.
o Assisting the participant to develop knowledge, experience and connect with all systems of
support as approved in their NDIS Budget.
o Coaching the participant through challenges that may arise, assisting in the preparation of NDIS
Plan review meetings.
o Developing and designing solutions to meet the needs of the participant.
o Identifying and considering support options, ensuring participants understand what is being
offered and allocating costs within their NDIS budget.
o Engaging with leads that are referred from organization websites and other partner providers
and supporting the new participant in the onboarding process.
o Completing any outstanding ad-hoc task.
o Providing one on one support to participants in accessing community programs.

Compliance Manager

Baxter Institute

November 2021 – July 2022

Responsibilities

o Implement and review the Quality Framework System and underpinning processes to meet both the

ISO Accreditation Standards and the Standards for RTO’s

o Develop and maintain ongoing quality improvements and reporting requirements.

o Collaborate with all stakeholders to ensure compliance with all child safety requirements. Provide
advice on state contracts and ASQA.
o Review and develop policies and procedures to embed relevant Child Safe Standards across the
organisation.
o Oversee our reporting requirements in relation to enrolments, completions, and training activity.

o Develop forms and documents as required and maintain current policies and procedures.
o Implement continuous improvement across the RTO.

o Oversee and develop the Recognition of Prior Learning (RPL) process.

o Review and monitor Training and Assessment Strategies for each qualification and each mode of

delivery and provide advice on the Volumes of Learning and training methods being implemented by

the RTO.
Compliance Manager - Community & Aged Care Courses

TMG College

April 2021 – October 2021

Responsibilities

o Coordinating with trainers. Liaising with the students and coordinating with them on their academic
progress.
o Providing qualification related advice and job outcomes to students.
o Liaising with different stakeholders and facilitating meetings with trainers, students, placement
facilities etc.
o Maintaining Course progressions and meeting the compliance requirements under RTO standards
and National Code.

o Preparing marketing information for CHC courses.

o Facilitating support calls and support training sessions for students.
o Preparing compliance documentation for internal audits, addition to scope, addition to funding
number of students etc.
o Working close with employers to understand their training needs and looking at the compliance
management of traineeship programs.
o Organising PD activities for trainers and administration staff.
o Conducting validation and moderation activity.
o Conducting course review, industry consultation, TAS review etc.
o Reviewing and preparing Course marketing documentation like flyers, course guides, website
contents etc.

o Maintain trainer qualification register – ensure all trainers and assessors hold and
maintain currency in relevant qualifications and units of competency.
VET Manager

Infinity Institute Australia

March 2020 – February 2021

Responsibilities

o Ensuring RTO Compliance with VET Student Loan Contract.

o Maintain and update marketing material and ensure compliance with the VET
standards.

o Maintain trainer qualification register – ensure all trainers and assessors hold and
maintain currency in relevant qualifications and units of competency.

o Assist with upskilling of staff to ensure they meet the requirements of the RTO
Standards

o Submitting any required applications to ASQA (including submission for change of

scope, change of details and renewal applications).

o Analyze quality indicator surveys and make recommendations for improvements.

o Develop, review, and maintain other resources such as:
o Student forms (enrolment, reasonable adjustment, credit transfers,
application for recognition of prior learning etc.);
o Template documents for events such as course reviews, audits, and
assessment validation; and
o Pre-course information sheets (specifically the regulatory information).
o Confirm evidence of completion for course-specific and Australian Qualification Framework
(AQF) requirements prior to issue of qualifications, Records of Results and Statements of
Attainment.
o Development of Training and Assessment Strategies.

o Manage complaints and appeals.

National Training Manager – Early Childhood Education and Care Qualification

Institute of Health and Nursing

February 2019 – March 2020

Responsibilities

o Identify and assess future and current training needs through job analysis, career
paths, annual performance appraisals and consultation with line managers.
o Draw an overall or individualized training and development plan that addresses needs
and expectations.
o Deploy a wide variety of training methods.
o Conduct effective induction and orientation sessions.
o Monitor and evaluate training program’s effectiveness, success, and ROI periodically
and report on them.
o Manage training budget.
o Provide opportunities for ongoing development.
o Resolve any specific problems and tailor training programs as necessary.
o Maintain a keen understanding of training trends, developments and best practices.
o Ensuring strategic alignment of the training department with business goals
o Evaluating individual and organizational performance to ensure training is meeting
business needs and improving performance.
o Identifying training needs by consulting with stakeholders and using needs
assessments
o Developing and delivering training solutions that meet business needs.
o Optimizing training processes for efficiency
o Selecting and managing resources, including working with both internal employees
and training vendors to develop and deliver training.
o Managing the technologies and technical personnel required to develop, manage,
and deliver training.
Institute of Health and Nursing

Early Childhood (Diploma and Certificate III) and Health Administration Qualification

Training Coordinator

July 2017 – January 2019

Responsibilities

o Ensure content and delivery of Training Packages and accredited courses meet the
standards of the VET Quality Framework.
o Comply with organisational requirements for the completion of student
documentation, including attendance, assessments records, results etc.
o Monitor and review training activity and standards to ensure funding guidelines are met
and comprehensive records of participation and outcomes are kept.
o Maintain strong links with other staff, ensuring all activity is complementary and utilises the
existing knowledge, expertise, resources and industry/business links within our organization;
o attending regular staff meetings and participate in regular moderation/validation workshops.
o undertaking relevant professional development
o Advocate for and support students regarding placements and foster good employer links.
o In collaboration with Program Managers and Business Development Manager pursue
opportunities for growth and development, by developing industry links for vocational
education and training delivery and promotion of current programs and services.
Delivery

o Planning, preparing, and delivering courses /training according to the training package.
o Providing flexible learning and assessment strategies which will meet the learning needs
of a range of students.
o Giving current course information to students and make sure core and elective
units are identified.
o Supporting students in their learning and assessment process.
o Marking student’s assessments and giving them regular feedback.
o Entering the student details and results in the RTO student management system.
 Assessment

o Planning, conducting, and reviewing assessment of student competencies.

o Distributing and explaining assessment plans and processes
o Informing students about RPL, appeals and various other processes.
o Assisting in the design of assessment.

Realtime Education & Training Services

February 2017 – July 2017

Course Coordinator -Early Childhood Education and Care Qualification

General Duties:

Ensuring that the management of delivery of training, monitoring of assessment and recording
activities in according with:

Delivery

o Delivering the Qualification content professionally.

o Supporting the students to progress towards achieving the outcomes of the qualification.
o Participating in the development and improvement of resources.
o Coordinating with all trainers and assessors.
o Developing the training plans for different groups.
o Participating in conducting in house personal development activities.
o Participating in the assessment validation process.
 SRBM College Australia

February 2015 – November 2015

Diploma of Business Trainer & Assessor

Key duties and Responsibilities:

o Ensure content and delivery of Training Packages and accredited courses meet the standards
of the VET Quality Framework.
o Comply with organisational requirements for the completion of student documentation,
including attendance, assessments records, results etc.
o Monitor and review training activity and standards to ensure funding guidelines are met and
comprehensive records of participation and outcomes are kept.
o Maintain strong links with other staff, ensuring all activity is complementary and utilises the
existing knowledge, expertise, resources and industry/business links within our organisation.
o attending regular staff meetings and participating in regular moderation/validation workshops.
o undertaking relevant professional development
o Advocate for and support students regarding placements and foster good employer links.
o In collaboration with Program Managers and Business Development Manager pursue
opportunities for growth and development, by developing industry links for vocational
education and training delivery and promotion of current programs and services.
Delivery

o Planning, preparing and delivering courses /training according to the training package.
o Providing flexible learning and assessment strategies which will meet the learning needs of
a range of students.
o Giving current course information to students and making sure core and elective
units are identified.
o Supporting students in their learning and assessment process.
o Marking student’s assessments and giving them regular feedback.
o Entering the student details and results in the RTO student management system.
Assessment

o Planning, conducting, and reviewing assessment of student competencies.

o Distributing and explaining assessment plans and processes
o Informing students about RPL, appeals and various other processes.
o Assisting in the design of assessments
INDUSTRY CURRENCY

Support Worker/ Compliance Officer

October 2021 – August 2022

Care4U Pty Ltd

o Building and maintaining contact with NDIS participants to ensure exceptional customer service.
o Assisting the participant to develop knowledge, experience and connect with all systems of
support as approved in their NDIS Budget.
o Coaching the participant through challenges that may arise, assisting in the preparation of NDIS
Plan review meetings.
o Developing and designing solutions to meet the needs of the participant.
o Identifying and considering support options, ensuring participants understand what is being
offered and allocating costs within their NDIS budget.
o Engaging with leads that are referred from organization websites and other partner providers
and supporting the new participant in the onboarding process.
o Completing any outstanding ad-hoc task.
o Providing one on one support to participants in accessing community programs.

Volunteer Work/Work Placements

o Dr A.A Medical Clinic, St Albans

o Brunswick Private Hospital
o Western Private Hospital
o Care4U Pty Ltd - Community Support Worker

References

o Jacob Thomas (Operational Manager - CARE4U PTY LTD)

o Amit Khera (Total Lifestyle Care - Director)
o Manish Chandna (Infinity Institute Australia – Administration Manager)