Deo Madrid

Toronto, ON | LinkedIn | 6476167258 | madriddeo1@live.ca | GitHub | Indeed

WORK EXPERIENCE
Sun Glow Window Covering Products of Canada Ltd. East York, Ontario
Customer Service Representative Jan 2023 - Mar 2023
Develop and maintain technical product or service knowledge to explain features to clients and answer questions
about goods or services over the phone or online.
Troubleshoot technical problems related to equipment and provide necessary assistance.
Consult with clients after sale to resolve problems and to provide ongoing support.

Statistics Canada York, Ontario

Enumerator May 2021 - Jul 2021
Contact individuals by telephone or in person and explain the purpose of the survey interview.
Record responses on paper or enter responses directly into a computer database through computer-assisted
interviewing systems.
Check information gathered for completeness or accuracy and follow-up if necessary.

EDUCATION
Cydeo Mclean, Virginia
Accelerated Java Developer Jul 2023 - Mar 2024

Humber College Etobicoke, Ontario

Computer Engineering Technology Sep 2019 - Jun 2023

PROJECT EXPERIENCE
SmartPlant Capstone Project Humber College
Repository Sep 2023 - Apr 2024
Developed and deployed a cutting-edge Android application that seamlessly retrieves real-time data from Raspberry
Pi microcontroller's sensors, in order to analyze plant health via soil moisture, light level, temperature & humidity.
Implemented real time cloud-based database with working web features such as login/register page, contact form, etc.
Achieved 100% on-time delivery of the SmartPlant Capstone Project by effectively managing deadlines and ensuring
efficient clear communication among team members by utilizing professional project management techniques.

LEADERSHIP EXPERIENCE
St. James Parish Toronto, Ontario
Church Service Oct 2014 - Sep 2019
Participating actively in church-sponsored events and building strong relationships with Catholic ministries.
Acquired the ability to vocalize effectively in religious settings by contributing to choir ensemble and gospel readings.
Showcased organizational and motivating abilities by taking on leadership roles voluntarily assisting fellow members.

Runnymede Healthcare Centre Toronto, Ontario

Healthcare Volunteer Jun 2014 - Aug 2014
Assisted elderly citizens with daily activities such as meal preparation, medication administration, and personal
hygiene resulting in improved quality of life for over 20 patients.
Demonstrated flexibility and resilience in response to the fast-paced, dynamic nature of healthcare environments.
Maintained a friendly and harmonious team atmosphere working with healthcare experts and fellow volunteers.

SKILLS & INTERESTS

Windows/Server, Linux/UNIX, MacOS, CentOS, Ubuntu, Android, Java, C, Python, HTML, React, Angular, JS,
Spring, Bootstrap, PHP, CSS, SaaS, SQL, Databases, Firebase, VMware, Azure, GCP, Docker, Kubernetes,
Cisco, Networking, IPv4/6, TCP/UDP, LAN/WAN, VPN, DNS, DHCP, Firewalls, Cybersecurity, IDP, SIEM,
Skills:
Penetration Testing, PowerShell, Scripting, Bash, Git, Jira, Maven, Gradle, Eclipse/IntelliJ, ITIL, Helpdesk,
Remote Support, Ticketing Systems, Customer Service, Office 365, Problem Solving, Technical Support,
Troubleshooting, Hardware, Project, Data, Management, Information, Communication.
Technology Innovations, Startups, Cybersecurity Awareness, Networking Events, Podcasts, Open source
Interests:
Contributions, Continuous Learning, Community Involvement, Volunteering, Gaming, Health and Fitness.

REFERENCES

Available Upon Request of Employer