Tests Answer key

Reading
Unit 1 7
LANGUAGE AND SKILLS TEST 1a
Language 2b
1 3a
1b 4c
2a 5b
3c 6c
4c 7a
5a
6b Writing
7b 8
8c Model answer
9a Dear colleagues,
10 b I would like to introduce myself. I have just been
appointed as the new Sales Manager for the
2 company. Before I joined this company, I worked in
1 don’t a similar position in a smaller company in France.
2 shouldn’t I am really excited to be working for a larger
3 try company here in New York.
4 ought Please feel free to contact me by email or phone if
5 could you have any questions. I look forward to meeting
6 about you all in person.
7 could/should Kind regards,
8 Why Gil Folds
9 have
10 ought LCCI ENGLISH FOR BUSINESS
Model answer
3 From: HR Manager
1a To: All staff
2b Date: 26th November, 20–
3b Subject: New staff member
4c
5a I am writing to you to introduce you to Simon Peers
who has been appointed as the new Marketing
4 Account Executive for our company. He will start
1 time work next week, on Tuesday 1st December.
2 touch We chose Simon because he has excellent
3 give experience in the marketing field. He has worked for
4 charge two marketing companies since he left university six
5 talking years ago. For the last three years, he has worked in
a similar position as an Account Executive with
5 a major marketing agency. Last year, he led an
1 introduce important multinational project for a client, and his
2 as team won an industry award for their work.
3 meet There will be a meeting at 10 a.m. for everyone on
4 forward the day Simon starts work. The meeting will take
5 hope place in the boardroom. You are all expected to
attend, and I am sure that you will make him feel
SKILLS very welcome.
Short listening I very much look forward to seeing you all at the
6 meeting.
1a
2c
3b
4b
5c
6b
7a
8b

© Pearson Education 2018 1

 Tests Answer key

Unit 2 Reading
7
LANGUAGE AND SKILLS TEST 1b
Language 2a
1 3c
1b 4b
2b 5c
3a 6a
4c 7c
5c
6a Writing
7a 8
8c Model answer
9b As you know we had a meeting this morning to
10 c discuss the recent delivery problems. Many
customers are unhappy about late deliveries. These
2 are happening because we do not currently hold
1 was not having enough stock after our supplier had a fire at the
2 was giving factory. We therefore decided on these key action
3 crashed points:
4 was trying - look for new supplier(s) immediately.
5 came - email clients about the situation.
6 seemed - offer clients alternative products or refunds.
7 were chatting We hope to have a solution to the problem by the
8 offered end of the week.
9 was working
10 handed LCCI ENGLISH FOR BUSINESS
Model answer
3 From: Account Manager
1a To: Account Director
2b Date: 2nd February, 20–
3a Subject: Industry investment
4c
5b This morning I held a meeting with my team to
discuss which industry we should invest in next. We
4 have a lot of investments in the manufacturing
1 this industry and these are not doing as well as we
2 asked expected.
3 on We looked at both the retail and tourism industries.
4 get These are both currently doing very well. Online
5 hope shopping is increasing dramatically, but also smaller
retail chains are making larger profits. Tourism is
5 also a growing industry, especially as the number of
1 know passengers on cruise ship holidays is growing by
2 Here 15 percent each year.
3 from As a result of our discussion, we decided to invest in
4 look the tourism industry, and cruise companies in
5 by particular. This is because passenger numbers are
increasing. As a result, several huge new cruise
SKILLS liners were built last year. This looks good for the
Short listening future.
6 We are going to analyse three big cruise companies
1c before we make a decision on which company to
2a invest in. We have arranged meetings with their
3b financial directors at the end of this week and we
4b hope to have a final decision by the middle of next
5b week.
6a Regards,
7c
8c

© Pearson Education 2018 2

 Tests Answer key

Unit 3 Long listening

7
LANGUAGE AND SKILLS TEST 1b
Language 2c
1 3b
1a 4b
2c 5a
3a 6b
4b 7b
5c
6a Writing
7c 8
8b Model answer
9a Dear Bill,
10 b The Operations Director would like to know what’s
happening with the Jaipur project. He understands
2 from news reports that the project has stopped
1 easier than temporarily. He would be grateful if you could send
2 not as long as him an immediate update with details of any delays.
3 most difficult Can you join a video meeting tomorrow morning to
4 least challenging discuss the situation in more detail, please? Could
5 sooner than you also ask your chief engineer to join the meeting?
6 busiest Regards
7 more quickly
8 harder than LCCI ENGLISH FOR BUSINESS
9 do as well as Model answer
10 not as good as From: Project Director
To: Project Manager, Tanzania
3 Date: 16th October, 20–
1 speed Subject: Update on Tanzanian project
2 tied
3 sorry I’d like to know how the first stage of the building
4 on project is going as I have received some worrying
5 for news from one of the engineers.
Firstly, I’d appreciate it if you could let me know if the
4 project is still on schedule and that you will meet the
1c first deadline. Secondly, it seems that there are many
2b extra costs which we did not know about before we
3b started. I am not sure that we have enough funds to
4a cover these. Could you let me know what the
5c situation is regarding these costs?
Another issue seems to be the quality of the
5 materials they are using. The engineer tells me that
1 know/check some of the materials are not good enough. In
2 grateful addition, I understand that you do not have enough
3 mind staff, which is obviously going to delay the project. I’d
4 possible be grateful if you could tell me why this is. Finally,
5 appreciate would you mind sending me details of all the
accidents which have happened on site since we
SKILLS began work.
Short listening Next week I’m visiting Kenya. If possible, I’d like to
6 arrange a meeting with you in Nairobi. Could you let
1c me know your availability?
2b Kind regards,
3b
4c
5b
6a
7c
8c

© Pearson Education 2018 3

 Tests Answer key

Unit 4 Reading
7
LANGUAGE AND SKILLS TEST 1c
Language 2a
1 3b
1c 4c
2b 5b
3a 6a
4a 7c
5c
6b Writing
7a 8
8c Model answer
9c Dear Mr Barnes,
10 a We are writing to confirm your order number
WY6678 which we received this morning.
2 As agreed, we are offering you a discount of
1 was finished 10 percent, which is included in the final price of
2 are painted £3,195. Payment terms are 30 days after the date of
3 is needed the invoice. We also confirm that delivery will be to
4 is based Central Warehouse on 6 October.
5 was founded We enclose a copy of our new catalogue.
6 Were…sold If you have any queries, please do not hesitate to
7 Were…met contact us.
8 was built Yours sincerely,
9 is required
10 was made LCCI ENGLISH FOR BUSINESS
Model answer
3 Mr G. Mately
1 reminds Purchasing Manager
2 forget STRILING COMPANY
3 come Unit 45 Greenstock Business Park
4 move Birmingham B3 4XY
5 moment/time
Dear Mr Mately,
4 I am writing to confirm your order no. SC134, which
1 about we received this morning for the following units:
2 with BNV 22 1000 units
3 bad BNX 31 100 units
4 should BNZ02 500 units
5 that Unfortunately, we do not have BNX 31 in stock at the
moment as there has been a problem with the
5 machine which produces them. We are expecting to
1 This have them ready by 22 November. We could either
2 deliver delay delivery of the whole order or, if you prefer, we
3 As can deliver the BNV 22 and BNZ02 units on 20
4 enclose/attach November as stated on the order. We could then
5 hesitate deliver the BNX 31 on 22 November. Please let us
know which would be best for you.
SKILLS We are really sorry about this delay and would be
Short listening happy to offer you 10 percent discount on the price of
6 the BNX 31 switches as compensation. As usual,
1b payment terms are thirty days after the date of the
2c invoice.
3a We enclose our latest catalogue and thank you for
4b your business.
5c We look forward to supplying you again in the future.
6c If you have any queries, please do not hesitate to
7a contact us.
8b Yours sincerely,

© Pearson Education 2018 4

 Tests Answer key

Unit 5 4c
5c
LANGUAGE AND SKILLS TEST 6a
Language 7b
1 8c
1a
2c Reading
3c 7
4b 1c
5a 2a
6b 3b
7c 4c
8a 5a
9c 6b
10 b 7b
2 Writing
1 We have not / haven’t posted our results yet. 8
2 The company has already opened a store in India. Model answer
3 We have / We’ve just started building the new We chose the CCPrint3D model because a client
factory. recommended it to us. The printer is very fast, which
4 We have / We’ve just announced plans to buy out a we like, and the quality of the machine is good. In
supplier. addition, it is not too expensive. However, the main
5 We have not / We haven’t received the goods yet. downside is that the customer support isn’t very
6 He has not / hasn’t checked the website yet. good. We could not speak to anyone when we had
7 Have they already posted all their plans online? a problem setting it up. If you are looking for an
8 I have / I’ve just arranged an open day for next inexpensive printer, then I recommend the
month. CCPrint3D.
9 Have you decided on the location yet?
10 She has / She’s already applied for a new job. LCCI ENGLISH FOR BUSINESS
Model answer
3 Dear Customer,
1b I am writing to you to introduce our new Hinmere
2c range of office desks. We have developed this range
3a after listening to feedback from you, our customers. It
4a is extremely modern and functional with many
5b practical features. Furthermore, it is elegant and will
look good in any office.
4 The desks are made of solid wood, which will last a
1 in long time. They are available in a natural, white or
2 with black colour. They come in several sizes which
3 made means that we have desks to suit any size office.
4 measures/is Another good thing is that you can adjust the height
5 means of the desks to suit anyone in the office.
There are several drawers, which you can lock. They
5 also include either one or two filing cabinet drawers,
1 because/as which allow you to store confidential documents
2 What safely.
3 impressed Each desk also has a built-in charger so you can
4 Another charge your electronic devices safely. This saves
5 recommend space on the desk if you need to charge several
devices at once.
SKILLS We are sure you will love these new desks. We are
Short listening therefore offering 20 percent discount on all orders
6 for the Hinmere range before the end of January.
1b Yours faithfully,
2b
3a

© Pearson Education 2018 5

 Tests Answer key

Unit 6 Long listening

7
LANGUAGE AND SKILLS TEST 1a
Language 2b
1 3a
1c 4b
2a 5c
3b 6b
4d 7c
5c
6a Writing
7d 8
8b Model answer
9a Dear Mr Kensall,
10 d Please could you read the new visitor guidelines
before your visit.
2 On arrival you must:
1 didn’t need to  sign in using your fingerprint.
2 have to leave  leave your mobile phone at reception.
3 don’t have to In the factory you must:
4 Must we wear  wear protective footwear and clothing (supplied by
5 had to the company).
6 mustn’t  watch out for moving machinery.
7 doesn’t need to  be careful of slippery floors.
8 didn’t have to You are not allowed to:
9 needs to check  take photographs.
10 Do we have to  take samples away with you.
We look forward to welcoming you.
3
1 of LCCI ENGLISH FOR BUSINESS
2 position Model answer
3 unless
4 Either From: ss name, Production Manager
5 have/need To: All staff
Date: 27th November, 20–
4 Subject: New instructions for company visitors
1b
2b As you know we have had to change our safety
3c systems as a result of some minor accidents in the
4a factory. We have also changed our security system
5c for entering the building because some personal
property has gone missing. Therefore, we have
5 introduced new instructions for all company visitors.
1 mustn’t Please could you make sure that you inform any
2 allowed/permitted visitors of these new instructions before they arrive.
3 must
4 forget Firstly, when visitors arrive at reception, they will
5 out have to show photo ID. Visitor badges will then be
made and these must be worn at all times during the
SKILLS visit. Please make sure that visitors know they must
Short listening leave any mobile devices that have cameras at
6 reception because we do not allow any photography
1b on factory premises.
2b Secondly, when they are visiting the factory, they
3a must wear protective clothing. We will supply them
4a with special footwear, hats and goggles. Also, please
5c do not forget to remind them to be careful of all
6c moving machinery and that sometimes the floor may
7b be slippery, so they need to watch out for the signs.
8b You should also point out the signs outside and
inside the factory.

© Pearson Education 2018 6

 Tests Answer key

Unit 7 Long listening

7
LANGUAGE AND SKILLS TEST 1a
Language 2b
1 3b
1c 4c
2a 5a
3b 6c
4c 7c
5b
6b Writing
7a 8
8a Model answer
9c Dear Mr Philips,
10 c I am writing to thank you for your help last week to
complete the order on time for the product launch.
2 We really appreciate your hard work, especially the
1 waiting extra shifts your staff worked in order to finish the
2 to waste order. Any problems were sorted out very quickly,
3 hanging and the Production Manager was extremely helpful.
4 to pay We will definitely use your company again and will
5 signing recommend you to other companies.
6 to pay Thank you again for your hard work.
7 to do Yours sincerely,
8 to stay
9 to pay LCCI ENGLISH FOR BUSINESS
10 to take Model answer
Ms S Foley
3 Manager
1b BARK Travel
2c 1 Court Avenue
3c London
4b EC1
5c
20th September 20–
4
1 come Dear Ms Foley,
2 like I am writing to thank you very much for all your help
3 What last week. Your company organised return flights
4 would from Singapore for one of our directors and two
5 is managers when their flights were cancelled at the
last minute.
5 I really appreciate everything you did to organise
1 for another flight on the same day for our director, who
2 take needed to get back for a very important meeting.
3 sorted Fortunately, he arrived just in time for the meeting.
4 recommended We are extremely grateful for the private taxi which
5 once you arranged to drive him directly to the meeting
from the airport.
SKILLS The other two managers have also asked me to
Short listening thank you. You managed to book them on a flight the
6 following morning and arrange a hotel for them
1c overnight.
2a We really appreciate all your hard work and will
3b definitely continue to use your company to arrange
4c future business trips. We have already
5c recommended your company to other business
6a partners.
7a Thank you once again for your excellent service.
8c Yours sincerely,

© Pearson Education 2018 7

 Tests Answer key

Unit 8 Reading
7
LANGUAGE AND SKILLS TEST 1b
Language 2c
1 3c
1b 4b
2a 5a
3b 6a
4c 7b
5a
6c Writing
7b 8
8c Model answer
9a The aim of this report is to examine customer service
10 a problems and look at reasons for these.
One of the key problems is that staff are not
2 answering the phone quickly. In addition, customers
1 will be able complain that staff are rude. It was found that a few
2 would/could travel staff have left and have not been replaced, so
3 will get everyone else has too much work. It seems that staff
4 were are unhappy about this and that is probably why they
5 would give are not doing their jobs properly.
6 won’t / will not have
7 didn’t / did not take LCCI ENGLISH FOR BUSINESS
8 Would you work Model answer
9 don’t / do not listen Dear Jack,
10 will go Here’s a summary of the report which the HR
Director requested. The aim of the report is to look at
3 reasons why younger staff are not staying with the
1 up company for long and to make recommendations
2 on about how to keep our younger staff.
3 As Firstly, it seems that younger staff are unhappy with
4 leaves our IT systems. They complain that they are too old
5 information and do not work fast enough. It is true that we have
had a lot of problems with the slow order processing
4 system we currently use, which means that staff
1 utmost often have to work longer hours. Another problem is
2 make that they feel there are too few opportunities for
3 waste/spend career development. Consequently, they leave in
4 high order to work for larger organisations offering better
5 off opportunities for promotion.
It is therefore obvious that, if we want to keep our
5 younger staff, we need to upgrade our digital
1 looks technology systems. We also need to think about
2 aims ways in which we could help them develop their
3 make careers. I have asked the IT manager to investigate
4 One new systems and the HR manager to look at how we
5 recommended can help staff develop their skills.
Kind regards,
SKILLS
Short listening
6
1a
2c
3b
4b
5a
6c
7a
8b

© Pearson Education 2018 8