Interview Process Overview

Review application materials (NOTE: this interview can only be conducted with candidates
who have completed the Workday application.)

Hi, this is Héctor from Trugreen, May I speak with _________?

I'm calling you regarding your application to our open position as a territorial sales
representative at TruGreen. I Don't know if you are willing for an interview right now.

We have a phone interview scheduled at this time and I'd like to know if you're available
right now to start your interview.

If no answer: could you tell him that we called him from trugreen for a job offer my
name is Héctor Ospina and my phone number is (585) -902-9024 Ext: 8261

before moving to the next part of this phone call. I’m going to ask you some yes or not
questions to know if you met the requirements of this position.

• Are you at least 18 years of age? yes

• Do you have a current, valid driver’s license? yes

• Do you have a vehicle for reliable transportation? (You do have to use vehicle during
working hours, and we reimburse gas mileage at $0.40 cents per mile)

• As part of our pre-employment testing, we will run a Motor Vehicle Report as well as a
criminal background check. Are you okay and comfortable with that?

• We’re looking to fill full time salaried positions, can you work Monday throught Friday
(Hours vary seasonally, but generally will start at 10 or 11 am until 7 or 8 pm) right now we
have full time position, maybe in the future you could change your schedule, but you would
have to check with your supervisor.

• The TruGreen policy prohibits visible face/neck tattoos or excessive facial piercings
for customer-facing positions. Do you anticipate having any problems complying with
this policy?
Ok, we are going to talk a bit more about the job description.......so what kind of products
you will offer and schedules....

“" Our Territorial Sales Reps are responsible for selling residential lawn and landscape
treatments & services. These services include fertilizer, weed control, pest control,
mosquito control, shrub and tree maintenance, aeration, and various other services. We do
NOT cut grass but offer services to make the growth in your yard healthier and thrive. The
typical hours for this position are Monday – Friday, 10 AM – 8 PM, and some optional
Saturdays ("It depends if sales representative meets their weekly quota, which they usually
do. Additionally, if you are willing to work on weekends, that would be great because you
can acquire more clients and earn more income during the week.

We do pay a base salary plus commission; the base annual salary is < $42,000.00>. The
lowest you can make per week could be ( $807.69 ), but you have the opportunity to make
more money because you have uncapped commissions that will be added to the top of your
salary. Does this sound like something you would be interested in?”

Now I'm going to explain how a normal day in this position is .....

The start of a typical day upon arrival at the branch could include a morning meeting,
maybe do some roleplays or other training exercises. You will receive your sales route with
a client list and then drive from the branch to each client's location. You’ll get a company
iPhone to use throughout your work day to navigate to your route (usually the latest or
previous version is delivered, and is better that you only use this iphone for professional
purposes but if you really need it for an emergency or something like that, try to advise to
your supervisor ).... ;

Once you have arrived at the location where you will be conducting sales you will park
your car in a safe location and then walk door to door to sell TruGreen products and
services. For the majority of the year, you'll be selling our products to new customers,
knocking on doors every day, as well as upselling current customers. The dress code for our
Territory Sales Reps is business casual, which includes khaki shorts or pants (no jeans), as
well as a TruGreen provided shirt.

Your first week on the job is paid company training, we will train you in everything you
need to know to be successful in this role. We also promote from within, so there is
unlimited potential to where you can move throughout the organization. The second week,
your pay becomes a weekly salary as well as uncapped commissions starting after the first
sale! The commission percentage is based on how much you sell, so the more you sell each
week, the more you can earn in commission percentage. Whatever you earn in commission
is added ON TOP of your base pay.

• Do you have any questions about the position, hours, or pay structure?
About training: The first week you will be with a trainer who will train you in general
aspects, the second week you will be in the field, but you will not be alone but observing
how you will have to offer the products with a person who has already had experience in
this.

commissions: depends on how much you can sell more commissions

Our sales rep in a business day could be walk around 6 or 7 miles, and in an inclement
weather day usually you could work into the branch.

Now I'm going to ask you some questions, but don't worry about it, because there is not
right or wrong answer.

Candidate Background & Experience

• Could you please provide me with further information about the last three jobs you
had? .Employment History (Last 3 jobs/5 years):

Like most: interacting with customers.

Like least: not negative aspects

How long did you work in that position?

What was the reason for ending your employment at that job?

What were you doing in there?

Do you have experience working with sales or with customer service

RTA//// • What did you like most in your last position? What did you like least in
your last position?

Most: enjoy helping out other people an animals, reassurance for any issues their
animals

Least: managerial, treatment of the staff,

RTA///• What are your greatest strengths? Weaknesses?

Strengths:

Weaknesses:

Option 1 Could you kindly share with me what you consider to be your greatest strengths
and weaknesses?

Option 2 Can you please tell me about your greatest strengths and weaknesses?

RTA///

• With this position, after your two-week of training, for the most part you will be
unsupervised while in the field. How are you able to keep yourself motivated to
complete your tasks successfully while being unsupervised?

RTA/// stay focused in the job, make sure beeping distrations away
• Based on the information about the position, why are you interested in working for
TruGreen?

RTA/// • In this role, you will potentially hear the word "NO" more times in one day
than in a week at a prior position. How are you able to maintain a positive and
productive mindset as you complete your tasks?

Ok, thanks...

We have one starting day available (February 19/2024), when would you be available to
start? (If they can start ASAP, go ahead, and ask if they can start on the next class date)

Closing The Interview

Not Recommended for Hire (No Offer): Thank you for your time today. We’ll be conducting
interviews over the next several days and we’ll reach out to you for any potential next steps.
Do you have any questions?

Recommended for Hire (Offer): Thank you again for taking the time to talk to me today. I’ve
enjoyed this conversation and I feel that you would be a great fit for the TruGreen Team. I
would love to extend you a formal offer for the position. Do you have time now to go
through those details? You will receive an email with your offer letter that will detail the
pay, manager, and branch information. The branch manager will reach out to you once your
background check is complete to confirm your start date, arrival time, and what to expect in
your first week. You will also be receiving the background check release form from
HireRight to your email. Can you please check your email to see if you received the email
from HireRight

and complete the form while we are on the phone? Thank you again for speaking with me
today! I just sent you an email with my contact information if you have any additional
questions about the job. Good luck!

Phone number: +1 (585) -902-9024 Ext: 8261

Email: HectorOspina@trugreenmail.com

Branch Sales Manager: Anthony Messina, anthonymessina@trugreenmail.com

Here is the Welcome Email we send to candidates after a successful interview and offer. Our two
candidate packets are attached as well: one if for the North while the other is for the South.

SUBJECT: Welcome to TruGreen

NO OLVIDAR EL ATTACHMENT---- North package
Hello {CANDIDATE}!

Congratulations on your job offer with TruGreen. We are excited that you have chosen to join our team!
I’d like to go over some details of your start on February 19, 2024. After you review the information
below, please feel free to reach out to me with any questions.

Where:
TruGreen Training Room
332 Sagamore Ave., Mineola, New York 11501

When:
March 4, 2024

Dress Code? Business Casual 😊

FAQ:

Extra parking is behind the building (get here 15 minutes early at least to not feel rushed)
Please bring your documents to complete your I9/E-Verify.
Please bring your own headphones and your smartphone (we use personal phones for training purposes
only during the first week).

Location:
This is an in-person position. Our office is located at:
332 Sagamore Ave., Mineola, New York 11501

Realistic Job Preview:

TruGreen Sales Job Preview: https://www.trugreenjobs.com/us/en/c/sales-jobs

Quick Points:

• Outside Sales Reps will be issued a company iPhone and charger for business use.
 • Outside Sales Reps are reimbursed $0.40 per mile.

• Outside Sales Reps will be provided TruGreen Shirts/Jackets. Outside Sales Reps will be
required to wear both khaki shorts/pants (no cargo) and a pair of clean, comfortable shoes.

• Training will be ongoing, but the Outside Sales Reps first 2 weeks of training are
structured and comprehensive.

• Benefits available:

• Medical, Dental, Vision, Short- & Long-Term Disability, Supplemental Life Insurance, Basic
Life Insurance

• 401(k) with company matching.

• Paid time off (personal, vacation, sick time)

• Pay is a guaranteed $807.69

• per week base pay plus commissions paid weekly via direct deposit (before taxes)

• You will be in the heat or cold for at least 6 hours per day in the Spring, Summer and Fall

• Must have ongoing access to a dependable vehicle.

Commissions:

• Commissions are earned on a weekly basis. Commissions are paid on top of your weekly
base salary. This is not a draw.

• Commissions are paid 2 weeks after the close of the week.

• More details will be provided during your training at the branch with specifics of
commission structure.

Promotions:

• As you work here at TruGreen you’ll develop a track record of success.

 • When your success reaches certain predetermined levels, you are eligible for
promotion.

• When you are promoted you either get a base pay increase or commission increase.

• Promotions are done once a quarter, every 8 weeks.

Training:

• Videos

• Classroom Style

• Practice Session

• Job Shadowing

• Live coaching

• Training will be all inclusive and ongoing for your entire career here at TruGreen.

• It takes 5 weeks of on-the-job training to be successful. Commit to learning a new skill

and try hard! In 5 weeks, you will start to be successful and make commission!

REFERRAL BONUS:
We offer referral bonuses of up to $750! If you refer a candidate and they are hired, you will receive a
$250 bonus at 30, 60, and 90 days of the associate being on the job. This totals $750! If you have a friend
or family member who you think would be a great fit for our team, please refer them today. We are
always looking for fantastic new talent like you!

Again, welcome to TruGreen! We are excited to have you join our team and look forward to watching
your career grow. Please let me know if you have any questions or concerns!

Thank you,