Rating Scale: 5: Independent, 4: Approaching independence, 3: Acquiring independence,

2: Emerging independence, 1: Unsatisfactory

Communication & Collaboration

3
Midterm
Communicates in a Professional Manner
Examples of Performance Indicators: Establishes rapport. Adapts
communication strategies to reduce communication barriers and support 5
diversity (e.g. considering education, culture, age and gender). Promotes optimal Final
client and team performance (e.g. cueing, providing feedback with dignity and
empathy, listening, guiding)
4
Midterm
Uses communication skills effectively
Examples of Performance Indicators: Clearly and accurately exchanges verbal
information (e.g. speaks with a clear, audible voice, confirms understanding,
actively listens). Recognizes, utilizes and responds to non-verbal cues. Uses 5
Final
language and terminology suited to the interaction. Uses written communication
in a timely and accurate manner according to workplace expectations (e.g.
documenting in clients’ charts, caseload log, taking messages, emails, flow
sheets).
4
Midterm
Collaborates with Inter-professional Team
Examples of Performance Indicators: Recognizes roles of team members. 5
Participates actively as a team member to optimize client care and provide Final
continuity in service delivery. Consults with/reports to the appropriate team
member. Identifies and manages conflict.
Communication and Collaboration Comments:
Tiffany has been practicing her verbal and non-verbal communication skills with her client, as well as
participants in the Social Connections group. She has been challenged to monitor the use of open/closed
ended questions and how to optimize social interaction with a client who is challenged by social situations.
She has demonstrated an awareness of how to create written educational materials tailored to client need.
Tiffany is able to document using SOAP note format, with minimal feedback required. Tiffany has been
working in collaboration with an OTA student peer in the first half of placement; this has been an effective
partnership. She has also collaborated with workplace managers/supervisors to support her client in the
workplace. In the second half of placement, Tiffany will transition to sole OTA student with a new client.
Tiffany demonstrates highly effective communication skills. She demonstrates an ability to use
verbal communication to guide her client’s towards (I) and use silence to support processing time
and (I) action. Tiffany continues to appreciate the multiple learning strengths of her clients,
creating useful resources to support growth. Tiffany can document OT service using SOAP note
format and has demonstrated an ability to complete her notes consistently within the timeframe
requested. Tiffany has had the opportunity to collaborate with students and supervisors from the
DC Student Association. She has demonstrated consistent collaboration with OT supervisor,
allowing a high level of (I) throughout her placement.

Revised March 30, 2020