Onboard Complaint Procedure SPM-PP3-6.

4-WI

You
You can
can file
file an
an official
official complaint
complaint ifif you
you feel
feel the
the need
need to
to do
do so
so regardless
regardless of
of the
the nature
nature of
of the
the complaint.
complaint.
Reasons
Reasons to
to complain
complain include,
include, but
but are
are not
not limited
limited to:
to:
·· breaches
breaches to
to seafarer’s
seafarer’s rights
rights
·· breaches
breaches to
to any
any international
international convention
convention (including
(including the
the Maritime
Maritime Labour
Labour Convention)
Convention)
·· jeopardizing
jeopardizing the
the safety
safety of
of the
the ship
ship
·· breaches
breaches to
to the
the wellbeing
wellbeing or or welfare
welfare of
of aa seafarer
seafarer
·· any
any other
other case
case where
where aa seafarer
seafarer feels
feels the
the need
need to
to lodge
lodge aa complaint
complaint
The
The proper
proper way
way to
to have
have any
any issue
issue resolved
resolved isis to
to seek
seek resolution
resolution at
at the
the lowest
lowest level
level possible.
possible. The
The following
following are
are points
points of
of
guidance:
guidance:
·· Normally,
Normally, complaints
complaints should
should be
be addressed
addressed to to the
the head
head of
of the
the seafarer’s
seafarer’s department
department or or to
to their
their superior
superior officer.
officer.
·· The
The headhead of
of department
department or or superior
superior officer
officer should
should attempt
attempt toto resolve
resolve the
the matter
matter within
within seven
seven (7)
(7) days,
days, appropriate
appropriate to
to
the
the seriousness
seriousness of
of the
the issue.
issue.
·· IfIf either
either the
the head
head of
of department
department or or the
the superior
superior officer
officer cannot
cannot resolve
resolve the
the complaint
complaint toto the
the satisfaction
satisfaction of
of the
the seafarer,
seafarer,
or
or the the seafarer
seafarer believes
believes the
the complaint
complaint isis not
not being
being dealt
dealt with
with within
within the
the set
set time
time limit,
limit, the
the seafarer
seafarer can
can refer
refer the
the matter
matter
to
to thethe Master
Master who
who should
should handle
handle the
the matter
matter personally.
personally.
·· All
All complaints
complaints and
and associated
associated decisions
decisions must
must be
be recorded,
recorded, and
and the
the seafarer
seafarer provided
provided with
with copies.
copies.
Note:
Note: You
You always
always have
have the
the right
right to
to be
be accompanied
accompanied or or to
to be
be represented
represented by
by another
another seafarer
seafarer of
of your
your choice.
choice. In
In all
all cases
cases
you
you have
have the
the right
right to
to make
make complaints
complaints directly
directly to
to the
the Master,
Master, the
the Shipowner,
Shipowner, The
The Flag
Flag Administration
Administration and
and to
to Port
Port State
State
authorities.
authorities.
Safeguards
Safeguards Against
Against Victimization
Victimization (Retaliation)
(Retaliation)
You
You are
are protected
protected against
against victimization
victimization (retaliation)
(retaliation) for for filing
filing complaints.
complaints. No
No adverse
adverse action
action will
will be
be taken
taken by
by any
any person
person
with
with respect
respect to to aa seafarer
seafarer for
for lodging
lodging aa complaint
complaint which
which isis not
not manifestly
manifestly vexatious
vexatious or or maliciously
maliciously made.
made. Should
Should aa
seafarer
seafarer feel
feel that
that hehe or
or she
she has
has been
been victimized,
victimized, he he or
or she
she should
should report
report this
this concern
concern according
according toto the
the Onboard
Onboard Complaint
Complaint
Procedure.
Procedure. Seafarers
Seafarers areare reminded
reminded that
that they
they have have the
the right
right to
to bypass
bypass levels
levels of
of authority
authority should
should they
they feel
feel necessary.
necessary.
You
You are protected against victimization (retaliation) for filing complaints. No adverse action will be taken by any person
are protected against victimization (retaliation) for filing complaints. No adverse action will be taken by any person
with
with respect
respect toto you
you lodging
lodging aa complaint
complaint which
which isis made
made inin good
good faith.
faith. Should
Should you
you feel
feel that
that you
you have
have been
been victimized,
victimized, you
you
should
should report
report this
this concern
concern according
according toto the
the Onboard
Onboard Complaint
Complaint Procedure.
Procedure. YouYou are
are reminded
reminded that
that you
you have
have the
the right
right to
to
bypass
bypass levels
levels of
of authority
authority should
should you
you feel
feel itit isis necessary.
necessary.

The Seafarer, as stated on the contract attached to this sheet, has declared that the country as stated below is his country of Domicile.

- Philippines – Republic of the Philippines

I hereby declare that above extract has been read and

understood
Philippine Overseas Employment Administration (POEA)
Blas F. Ople Building
Ortigas Avenue corner EDSA
Mandaluyong City
http://www.poea.gov.ph/
722.11.44
+++OR+++
Department of Labor and Employment (DOLE)
5/f DOLE Building
Gen. Luna Wing, Intramuros
Manila
http://www.dole.gov.ph/
527-3456
+++OR+++
signature over printed name and date Maritime Industry Authority (MARINA)
984 Parkview Plaza
Name: 0 Taft Avenue corner Kalaw Street
Manila
Date: Dec-30-1899
http://www.marina.gov.ph/

735262969.xlsx Date Printed: 03/15/2024