Actividad #3 - UNIDAD 2

UNIVERSIDAD TÉCNICA DE MANABÍ

FACULTAD DE CIENCIAS ADMINISTRATIVAS Y ECONÓMICAS
CARRERA DE TURISMO

ASIGNATURA: English TURISMO Professional II

ACTIVIDAD 3. COMPONENTE DE DOCENCIA

Nombres y Apellidos Baque Cervantes Lady Mabel

Paralelo

Puntuación 10 puntos.
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Activity #1
 Actividad #3 - UNIDAD 2

Exercise resolution : Reading “Six steps to successful selling”

1. ¿In which stage does a sales consultant de most of the talking?

2. ¿In which stage does a sales consultant have to liste most carefully?
3. ¿Can you think of any other ways of raising customar awareness?
4. ¿If customers are looking at brochures, why should you leave them alone?
5. ¿Features, advantages, or benefits-wich is the hardest for a sales consultant to explain
to a customer?
6. ¿The last two stages are not describes in the article, what do you think in each stage?
 Actividad #3 - UNIDAD 2

Six steps to successful selling.

1.Raising awareness: Identify potential clients and consider the best way to
approach them.
2.Establishing rapport: Reach out and build a connection.
3.Investigating needs: Understand your customer’s goals, challenges and budget.
4.Presenting products: Connect your offer to your customer’s needs and keep it relevant,
targeted and personalized.
5.Closing the sale: Demonstrate your customer’s value for you and remember him the benefits
he has by working with your agency.
6.After-sales service: Follow up your potential customers and keep the desire to choose your
services again