Task 1: first aid arrangements

What should be consider so that first aid needs are realistic and proportionate for all workers? (15)

1 As the scenario describes first aider was not present in the store for giving the first aid to the
injured worker therefore well train first aider should be hire immediately.
2 There is no first aid kit in the store for giving the first aid to injure worker therefore it is
necessary that first aid kit must be provide for all the workers.
3 Because the store has two floors, first aid kit should be provide in both floors.
4 Emergency transport should be introduced so that in case of emergency. The injured worker can
access easily to the hospital as soon as possible.
5 A chart should be displaye in the store on which emergency contact number should be mention
so that in case of emergency workers easily can contact to emergency helpline.
6 Workers should also be train for giving the first aid so that they provide first aid to injure worker
in the absence of first aider.
7 Use of first aid equipment should be replace with new ones after use.
8 Practice to deal with emergency should be carry out through activities.
9 According to scenario, it has been observe that due to the accident, many people have fractured
feet and legs, so it is important to provide wheel chair.
10 An emergency room should be provide for the treatment of injure worker from where everyone
can get easily access.

Task 2: management failures and control measures

(a) What management failures could have contributed to this accident? (10)

1 The management does not monitor the work of the workers due to which they work in
an unsafe manner, which causes this accident.
2 The management didn’t introduced any proper dress code related to work because of
which workers wears fashionable footwear such as healed shoes which causes of trips.
3 because through this risks can indentify and can be control through proper control
measures.
4 Induction training, which is provide to new store workers, is poor as it is only verbal and
no written instructions documents are provide to them.
5 Health and safety policy was not provide to workers due to which workers did not follow
health and safety rules as a result accident happen in the store.
6 .management pay more attention to satisfaction their customer instead of giving
attention worker safety.
7 Personal protective equipment were not provide to workers.
8 The management give priority to their customer to deal with as soon as possible so that
customer can be satisfy for which workers were to finish the work as soon as possible.
9 As the work, pressure is high on the workers due to which they suffer from depression
which cause the accident.
(b) What immediate actions could be discuss in the meeting to help prevent repeat of the accident?
(6)

1 Proper shoes should be provide to worker instead of fashionable heal shoes so that they can
safely do their work.
2 Personal protective equipment should be provide so that they can avoid getting serious
injury.
3 The workload of workers should be reduce.
4 Toll box talk must be provide to workers.
5 Health and safety policy should be introduce for managing health and safety.
6 Training should be provided to workers that how to manage health and safety in the store.
(c) What long-term administrative control measures could the employer carry out to avoid a repeat
of this accident? (6)

 Safe place of work should be provided to workers in the store.

 Training should be provide to workers so that they can avoid accident.
 There should be introduce a system of reporting the accident.
 Accident investigation should be made to find out the root causes of accident.
 Risk assessment should be update so that accident can be reduced.


Task 3: reporting the accident

(a) Why must the employer to the competent authority report this recent accident? (5)

1 It will help the manager to assess the risk so that risk can be eliminate.
2 By reporting the accident, everyone will understand his or her responsibility.
3 Through this, the morale of workers will increase that the management is concerned
about their health and safety.
4 Because through this the root causes can be properly, investigate and this problem can
be solve in good manner.
5 Through reporting the accident to competent authority employer can get guidance
which type of claim-injured worker can do for compensation.
6 by reporting the accident to competent authority root causes of accident can be identify
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(b) How could investigation of previous near miss have helped prevent this accident? (10)

1 Previous near misses investigation play a vital role in preventing accidents because through by
the previous near miss investigation root causes can be identify.
2 Through near miss investigation, personal protective equipment can be provide to workers.
3 Use of fashionable footwear such as healed shoes can be prohibit through near miss
investigation.
4 Through near miss investigation, workers can get guidance for manual handling work such as to
lift only as much weight as they could easily lift and maintain balance.
5 If the investigation of previous near miss was, worker could be train.
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8 Workers can be provide proper shoes that will prevent from tripping through previous near miss
investigation.
9 Through near miss investigation root causes can be solve which causes the accident.
10 It is legal legislation to the near miss.
11 Near miss investigation will positively affect the store’s safety culture.
12 The entire hazard can be remove through previous near miss investigation by implementing
proper control measures.
13 All the faults could be correct through by the near miss investigation.
14 Risk assessment could be review through near miss investigation.
15 Instead of putting pressure on workers, they should be instruct to work safely.
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Task 4: Role and responsibility of the manager

(a) Comment on the effectiveness of the current store manager roles and responsibilities in
relation to health and safety management system. (10)

1 To supervise the workplace was the responsibility of the manager but has fail to do this.
2 It was the manager responsibility to train their workers for managing health and safety but
he did not do this.
3 To provide safe place of work was the responsibility of manager but he did not provide safe
place of work to their workers.
4 It was the responsibility of the manager to ensure provision of first aid kit there is no first aid
kit in the store.
5 To investigate the near misses was the responsibility of manager but did not do this Due to
which this accident happened.
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7 It was s the responsibility of manager to provide personal protective equipment to workers
but he did not provide.
8 It was s the responsibility of manager to provide proper dress code to workers but he did
not do this due to which workers wear fashionable footwear like as heal shoes on work
place.
9 It is the responsibility of manage

(b) How can the health and safety competence of the current store manager be improved? (3)

Task 5: Induction training

Which information should you priorities in this induction pack? (10)

1 I will tell them about the importance of health and safety management.
2 I will tell them how to manage safety during work.
3 I will train the store workers to deal with emergency.
 4 I will introduce emergency procedure.
5 I will introduce a culture of reporting the accident or incidents and I would encourage them to
report accidents or incidents.
6 I will inform all the workers about their responsibility and who has what responsibility.
7 I will provide training on safe movement in the store
8 I will inform them about the risks.
9 I will teach them how to work safely.
10 I would encourage a review of the risk assessment as it was done two years ago which is
insufficient to eliminate existing threats.
11 I will train the workers to do any work carefully.
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13 I will train them to overcome All the risks
14 I will train them to manage positive house keeping because positive house keeping reduces the
chance of trips.

Task 6: morality in managing health and safety

Comment on the store’s health and safety morals. (15)

1 Store’s health and safety morals is negative because more attention had paid to customer
satisfaction than the health and safety of workers, which is morally wrong.
2 Worker bring multiple boxes of shoes in one Trip to save Time, putting themselves and others at
risk.
3 This was the responsibilities of senior management to provide proper dress code, which had not
provided to worker.
4 This was the moral responsibility to provide PPE the entire worker, which was not provide.
5 This was the manager responsibility to assess the risk but he did not do this, which is morally
wrong.
6 The moral responsibility of the manager is to check the safety management but according to
scenario, he spends most of his time at the counter.
7 Manager shows disinterest for health and safety and assigns this responsibility to a worker,
which is ethically wrong.
8 A store worker forced to bring more stock for which he try to bring several pair of shoes in one
trip, which morally wrong.
9 Health and safety training was not provided to workers which is morally wrong.
10 When the manager made aware of the hazard, he did not investigate the hazard on time.
11 It is the moral responsibility of management to provide First aid facilities but management did
not provide, which is morally wrong.
12 To provide training was the responsibility of senior management whish was not provided t.
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Task 7: determining organizational factors positivity influencing behavior at work

(a) What organizational factors might have negatively influenced health and safety behavior at
the store? (6)
 1 Safety culture of the organization was negative because there was no health and safety
system in the store managers and workers were unaware of safety responsibilities.
2 Health and safety policy did not implemented on the store.
3 Level of supervision was low because manager spend most of his time on counter
instead of supervision of worker’s activities.
4 There is no consultation with workers, management give priority for the satisfaction of
their customer. Management was careless about workers behavior because workers
method was wrong as they were doing the work hasten.
5 No risk assessment had developed for control the hazard.
6 Health and safety instruction had not provided to workers for managing health and
safety.
7 Managed focused on customer satisfaction instead of giving priority to health and
safety.
8 There was too much pressure on the workers which led to confusion and
mismanagement
9 The management did not provide health and safety policy.
10 Risk assessment was not updated which was carried out last two years ago.
11 Work pressure was high on the workers because they were bringing more at one trip
for saving the time.

(b) What individual human factors might have negatively influenced the behavior of the injured
worker? (4)

1 The worker had lack of knowledge, experience and training.

2 The young worker was not competent for the job.
3 The injured young worker had not received proper training related to in the store.
4 The young worker had lack of risk perception because had wear heeled shoes in the store due to
which trip chance had increased.
5 He was intending to finish the work quickly for which he carry four box of shoes due to which his
balance was disrupt.
6 He was serving the servant in flustered because customer was in hurry.
7 He was doing the work non- seriously, due to which accident happened.
8 He was not skilled regarding to his work.
9 The personality of the injured was weak because could not carry much weight.