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  • GCG - Extension of Validity, 2020 Addtional Customer Satisfaction Survey Guidelines

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    Bong Rico
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    The Governance Commission issued additional guidelines for conducting the 2021 Customer Satisfaction Survey for government-owned and controlled corporations due to the ongoing COVID-19 pandemic. The notice extends flexibility provided in previous guidelines issued in August 2020 to account for uncertainties caused by COVID-19 that may impact GOCCs' ability to fully comply with standard survey methodology. GOCCs with questions can contact the GCG at feedback@gcg.gov.ph.

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    The Governance Commission issued additional guidelines for conducting the 2021 Customer Satisfaction Survey for government-owned and controlled corporations due to the ongoing COVID-19 pandemic. The notice extends flexibility provided in previous guidelines issued in August 2020 to account for uncertainties caused by COVID-19 that may impact GOCCs' ability to fully comply with standard survey methodology. GOCCs with questions can contact the GCG at feedback@gcg.gov.ph.

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    4 views1 page

    GCG - Extension of Validity, 2020 Addtional Customer Satisfaction Survey Guidelines

    Uploaded by

    Bong Rico
    The Governance Commission issued additional guidelines for conducting the 2021 Customer Satisfaction Survey for government-owned and controlled corporations due to the ongoing COVID-19 pandemic. The notice extends flexibility provided in previous guidelines issued in August 2020 to account for uncertainties caused by COVID-19 that may impact GOCCs' ability to fully comply with standard survey methodology. GOCCs with questions can contact the GCG at feedback@gcg.gov.ph.

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    © All Rights Reserved
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    NOTICE TO ALL GCG STAKEHOLDERS

    SUBJECT : ADDITIONAL GUIDELINES IN THE CONDUCT OF THE CUSTOMER


    SATISFACTION SURVEY (CSS) FOR 2021 IN THE GOCC SECTOR

    DATE : 26 FEBRUARY 2021

    Considering that the COVID-19 pandemic is still ongoing and is still causing
    uncertainties in the capacity of the GOCCs to fully comply with the requirements of the
    Enhanced Standard Methodology for the Conduct of the Customer Satisfaction
    Survey, the Governance Commission hereby EXTENDS the applicability of the
    previously issued Notice to All GCG Stakeholders dated 14 August 2020 with subject
    “Additional Guidelines in the Conduct of the Customer Satisfaction Survey (CSS) for
    2020 in the GOCC Sector” to the conduct of the CSS for 2021.

    For other queries and concerns, the GCG may be reached through e-mail at
    feedback@gcg.gov.ph.

    FOR INFORMATION AND GUIDANCE.

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