Starting point Working with words | Processes pee et 1 How much waste does your company recycle? Does it have any systems for Preteen itt recycling waste? for the follow Example: paper recycling bins in your offices 2 Listen to a description ofa recycling business called TerraCycle®. information in the company profile. with another group. See ees re thi TERRACYCLE® select your waste = collect and send =» solve and benefit Chiof Executive: Tom Szaky Year founded: ' TerraCycle collects and processes * Then it sells the materials to manufacturers or it makes its own new thas contracts with large companies such as & and it also receives rubbish from individual consumers via drop-off paints. in return for the rubbish, TerraCycle will” 92ee 3 Are there similar companies in your country which collect waste for recycling? How do they collect the waste? Where is it recycled? Nutter word etbs have a main 4 > 14.1 Replace the words in bold with the multi-word verbs from the list. ree ea Change the form ofthe verb if necessary.Then listen and check. “They are more common in dropoff pick out pickup setup —makeoutof sign up cut dowon on spoken Engish. In writing, a ‘urn into. take mony throw aceay pa 1 Tom Szaky i alvoys looking for ways to reduce waste and help the plant. pick up the wbbish — trom drop-0 points: 2. TerraCycle specializes in finding waste and transforming it into something = Tereycle collects the useful — ‘rubbish from drop-off points. 3 Tom started the company in 2002 ina basement. 4 TerraCylce will collect waste from special collection points. 5. The waste can include anything that people discard such as cigarette stubs, coffee capsules or biscuit wrappers. 6 Itwill select a type of rubbish and try to ereate something new from it. inesses such as Kenco pay TerraCyle to remove its waste. 7 Largebu 8 Indi idual consumers can deliver and leave rubbish at collection points. 9 Any local business can register to become a drop-off point. 5 individual people can also recycle their items with TerraCycle. Work with a partner and describe the process below using the multi-word verbs in 4. rm RUBBISH RECYCLED >) For more exercises, go to Practice file 14 on page 132. 6 Discuss these questions with your partner. 1. What types of objects are thrown away every day at your place of work? 2 What type of rubbish is picked up and taken away for recycling? 3. Do you think your company could cut down even more on unrecycled rubbish? 4 Isit possible to set up drop-off points around the company for certain types of rubbish? Do you think people would use them? Why /Why not? 7 Work with another pair of students. Imagine your team has to improve recycling around your company. Discuss somie different ways to do this and list the actions you need to take. Examples We could sot up a systom of paper recycling in the office with special bins. 8 Present your action plan in 7 to the rest of the class. 93[et roe S The Olleco Oil Cycle. Pe Language at work | Passive forms 1. Work with a partner. + Brainstorm different types of fuel and energy and write them down. + Try to categorize them in different ways; for example, liquids, for cars, renewables, under the ground, etc. ‘+ How many different categories did you come up with? 2 Read the article below. What uses of cooking oil and fat does it describe? How common is the use of biodiesel in your country? Food making us go faster 1 basic idea of reusing cooking ofl and fat is nothing new. It was turned {nto heating and candles by the anelont Chinese and Egypltans. Soap and cosmetics Were made by Britain's Vietorians, using the by-products of oll and fat. And nowadays, the oll and fat which Is used to fry your food can be turned into biodiesel. Olleco is a UK-based company which specializes in recycling used oll from a netyvork of food businesses. The process works like this: ‘The cliont, such as a rostaurant owner, s givon a container to storo any used: road are being driven with the oll your French fries wore cooked in. oil after conking Later afer th oll has been cllectd by llc taken to Ce bo roprocessod into biodlesel:in other words, somo of tho trucks you see on the 3 Read these sentences with the verb in the active form. Find the same information in the text and the passive form of the verbs in bold. 1 The ancient Chinese and Egyptians turned oil and fat into heating and candles, ss turned 2. Chefs use oil and fat to Fry your food. 3. Companies can tur oil and fat into biodiesel 4 After Olleco has collected the il 5 Olleco takes the oil to reprocess it into biodiesel. 6 Drivers are driving some of the trucks you see on the road with the oil 4, Match the passive form of the verbs in 3 to these tenses and forms. Present simple Pastsimple 1. Present continuous __ Present perfect Infinitive. ____- Modal = Now, find more passive verbs in the text ancl match them to the tenses and forms above. 5 Compare the two sentences in the Language point Then write passive or active in the explanations. LANGUAGE POINT Active: Dileco turns the oil into biodiesel. Passive: The oil is turned into biodiesel. ‘We form the !_passiae with be + past participle We use the? to focus on the person or company responsible for the action. We use the. to focus on the result of the action. ‘We often use the4__ to talk about a process or how something is done. )? For more information, go to Grammar reference on page 133.Unit 14 | Proces: 6 Read about a type of biofuel. Underline the correct verb forms in italics. Biofuels tproduce/are produced from So far, atropha biofuel hasn't had ‘ifferent types of plants such as carn. much commercial suceess but more Over recent years. many companies and more research into using the Phave tried /have been tried to plant as biofuels Sis earrying out /is ‘manufacture blofuel as 2 profitable belag earried out by compantos Wke alternative to non-renewable fuels. SG Biofuols."The results are positive However, ots of land and water and it’s highly likely that ofl from tho Sneed / is meeded vo grow a phant Jatropha plant will use /will be used like corn, making it expensive and inthe Q potentaly ad for tho environment Unlike corn, she South American Jatropha plant 4can grow /can be drown by armors on poor land with ~ ire uch lose water The seeds of the Jatropha contain / are contained high levels of non-edible oil and it Soriginally used ! was originally ased in medicines and also ol amps. lesel engines of the future. Nowadays, tho jatropha seods aro a grown “10 process /1o be processed = into biofuel. 1 >» For more exercises, go to Practice file 14 on page 133. 7 Complete these sentences about your company’s product or services, using the information in brackets. Tell your partner. 1. My company was set up in... (year) 2 Our product/service is used for... (purpose) 3 Our producis/services have been sold to ... (types of customers) 4. It's important to be known in different markets including ... (markets) 5 6 Curronty, a new product/service is being developed in order to... re3s0n) Im the future, we hope our products/servicos will be used by /for Practically speaking | How to explain a process 1 Work with a partner. Look at the set of pictures A-F on the left showing the process of turning jatropha plants into biofuel. Discuss which part of the process each picture shows. 2 > 14.2 Listen to an explanation of the process and check your ideas in 1. 3 > 14.2 Listen again and number these expressions in the correct order 1-8. _L. Let me explain how we — First ofall. — Essentially there are... main stages. — After the... have been ..., they are — Having taken .., you're .. — The basic process is. — What you end up with is. “8. I's also worth noting that. A. Work with a partner. Take tums to explain the jatropha biofuel process using the pictures in 2 and the expressions in 3. 5 Explain a process you are familiar with to your partner. For example: + a production process in your factory + procedures with all customer enquiries + claiming expenses after a business trip 95Unit 14 | Processes Business communication | Dealing with questions 1 Ifsomeone is injured in your workplace, is there a formal procedure that you must follow? Who do you report the injury to? Is any kind of report or form filled in? 2 » 14.3 Listen to three parts of a presentation about a new procedure for reporting injuries at work. Answer the questions. 1 How quickly should the injury report form be filled in? 2. Whois responsible for dealing with workplace injuries? 3 Which types of injuries must be reported? 3 > 14.3 Listen to the three parts again. Tick (7) the expressions you hear. Does anyone have any questions? Qo Ikanyone has eny questions, lim happy Wa ty and answerthemitove Cl ‘That's a good question. ‘That's an interesting point. 1 think there are two pats to that question. First of all... And for your second point Sorry, Lcouldn’t hear you. Can you repeat that? Sorry, I con't quite understand the question. Let me check I've understood you correctly. You're asking me if..2 Have I answered your question? Key expressions Does that answer your question? a Inviting questions sce fi Are there any questions? 9) For more exercises, go to Practice file 14 on page 132. Does anyone heve ary questions? - 4. Work with a partner: Discuss these situations. How would you respond to the Pee eat alee questions in each situation? ‘ 11m Nappy to try and answer : . . then noe 1 Someone on the phone asks you a question but i’sa poor connection, You can’t hear them properly. Checking understanding Saad Say ala eee on 2 Inajob interview, the interviewer asks you a complicated question and you Feu repeat thee? aren’t sure if you understood it correctly: Sorry don't quite understand 3 Inameeting someone asks you a question which you can answer. You are very the question pleased they asked the question. Lt me chock tve understood 4 You have answered someone's question in a presentation but they still look you corrects. confused. You're king me it .? 5. Ata press launch, a journalist asks a question about two different features of Commenting on the question the now product ‘Thank you for that question ‘That's a good / a great /an 5 You are going to give a 60-second presentation. Afterwards, the audience important question. will ask you questions. Choose a topic you know well and prepare your That's an interesting point. presentation. It could be about: ‘Structuring your answor + your company and its products Ithink there are two parts to + a process you follow at work (or repeat the presentation in Precticlly spenking your question. exercise 5, page 95) I answer your first point and ae + ahobby or interest you have outside of your work el talent 6 Workin groups. Take turns to give your 60-second presentations. Afterwards, second point. everyone in the group should ask atleast one question about the topic. The ‘Checking you answered tho presenter should question satisectorily + invite questions Seana + check understanding Tage anevaret your + comment on the question question? + structure the answer + check he/she has answered the question satisfactorilyTALKING POINT Lean Coffee™ ‘Lean Management is the approach of making small 2009, and nowadays there are Lean Coffee groups bat regular changes toa business's processes to which meetin coffee shope in over 70 cities improve efficiency. The idea behind «Lean Coffee around the world (ae wr: leancoffee org. But meetings similar because the aim isto make you dor't need a coffee shop to mun a Lean Coffe meetings more efcient The fist Lean Coffee __ meeting. Try fllowing the process below for your jecdugtodé pacemeciMecampinsectdein uetteetngat vor : 8 — of te meting Then each person writes 2013 Place these in the middle of the table. ‘on the sticky note maser, (LEAN GOFFEE g toes cae ee ae MEETING © * e —— ry mn top ‘DISCUSSED’ and move to next topic How efficient do you think your discussions are at work? How could you improve them? Why do you think Lean Coffee meetings have become so popular? How effective do you think Lean Coffee meetings would be at your workplace? Which types of meetings would they work for? Why? Work in groups of around four or five and hold a Lean Cofiee meeting. Sit together round a table and use sticky notes (or pieces of paper). The theme of the meeting isto discuss things you would like to improve in your workplace. Follow the instructions for a Lean Coffee meeting (above), Afterwards, discuss the Lean Coffee meeting. Was the process easy to follow? Was it an effective way of running a meeting? Why/Why not?