Questionnaire

1. For how many years you are using e-commerce?

(i) Less than one year

(ii) One ye
year bu
but<five ye
year

(iii) More than five year

(iv) Do no
not know/ Ca
Cannot say

2. For what purpose do you use e-commerce?

(i) For personal use

(ii) For business use

(iii
(iii)) For
For both
both pers
person
onal
al and
and busi
busine
ness
ss use
use

3. From the various types of e-commerce, what according to you has the largest market share?

(i) B2B Commerce

(ii) B2C Commerce

(iii) B2G Commerce

(iv) Others

4. According to you how

how is e-commerce helpful to the consumer in the e-business domain?

(i) Broadens consumer choice

(ii) Encourages price transparency

(iii) Fastens business process

(iv) Do not know/ Cannot say

5. According to you how e-commerce is helpful for the business discourse?

(i)
(i) Effe
Effect
ctiv
ivel
ely
y cat
cater
erss to cust
custom
omer
ers’
s’ dema
demand
ndss

(ii)
(ii) Smooth
Smoothens
ens busin
business
ess by creat
creating
ing custo
customer
mer and
and busine
businessm
ssman
an networ
network
k

(iii
(iii)) Ensu
Ensure
ress guar
guaran
ante
teee of paym
paymen
entt

(iv)
(iv) Do not
not kno
know/
w/ Cann
Cannot
ot say
say
6. Do you think that the application of e-commerce has increased over the years in India?

(i) Yes

(ii) No

(iii
(iii)) Do not
not kno
know/
w/ Can
Can not
not say
say

7. Do you agree that e-commerce as commercial means has its advantages over the traditional commercial

methods?

(i) Agree

(ii) Disagree

(iii
(iii)) Do not
not kno
know/
w/ Can
Can not
not say
say

8. Do you agree that e-commerce can provide an alternative marketing channel by eliminating middleman?
(i) Agree
(ii) No
(iii) Do not know/Canno
know/Cannott say

9. Which is the most prominent domain in which e-commerce is used in India?

(i). Matrimony

(ii).
ii). Real
Real Estate
tate

(iii
(iii).
). Stoc
Stocks
ks & shar
shares
es

(iv)
(iv).. Trav
Travel
el and
and tou
touri
rism
sm

(v).
v). Bank
Bankiing Ot
Other
hers

10. What are the challenges to the implementation of e-commerce in India?

(i). Slow penetration of internet

(ii). Security concerns

(iii). Lack of trust

(iv). Consumers’ awareness level is low

(v). Other factors

11. Do you thing that the Govt.
G ovt. of India is doing its enough to promote e-commerce in India?

(i) Yes

(ii) No

(iii
(iii)) Do not
not know
know/C
/Can
anno
nott say
say

13. What measure would you recommend for promotion of e- commerce in India?

Promotion of internet

To increase the awareness level of people

An integrated promotional approach

Other measures

14. What according to you is the future of e-commerce in India?

(i). Very good

(ii). Good
(iii). Not so good
(iv). Do not have a future in India
(v). Do not know/ Can not say