Annexure - I

Questionnaire for directors and managers

1) Name -

2) Age -

3) Designation -

4) Total Length of Service in this profession -

5) Educational qualification -

6) Marital status -

7) Did you know your company take a benefit from E-commerce.

Yes / No

8) Has internet transaction and communication be secure ?

Yes / No

9) Have companies really making money on their E-commerce

site? Yes / No

10) Is there any change in management process because of E-

commerce ? Yes / No

11) Is there any improvement in planning and communication

process because of correct information given by electronic
media ? Yes / No
12) Is computer affected on Direction and co-ordination process
because of order received and sales process ?

Yes / No

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13) Is there improvement in staffing, organising and controlling
because of E-commerce ?

Yes / No

14) Does computer give immediate feedback to customer because

of E-commerce ? Yes / No

15) Is there any change in marketing management procedure

because of E-commerce ?

Yes / No

16) Does E-commerce eliminate paper record completely ?

Yes / No

17) Is there change in personnel management due to E-commerce ?

Yes / No

18) Does E-commerce effect on functional areas ?

Yes / No

19) Is your product and service a good candidate for E-commerce ?

Yes / No

20) Can your dealers respond to E-commerce process ?

Yes / No

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 Annexure -II

Questionnaire for Dealers and Costumers

1) Name –
2) Age –
3) Designation –
4) Total Length of work in this company –
5) Marital status
6) Listed below are a number of items please assign appropriate
number to these according to the code shown below to Indicate
the Importance of these factors to you.
1) Not Important
2) Slightly Important
3) Moderately Important
4) Very Important
5) Extremely Important

Item

a) Use new Technology to Improving them selves 

b) Importance of ATM in the city 
c) Computerization in Industrial sector 
d) Networking in the private sector 
e) On-line business in your company 
f) Electronic system in company 

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If you are distributor/dealers

1) Providing quickly services to customers 

2) Allow customers to make transaction 24 hours 
3) Developing skills knowledge in customers 
4) Allow customer to ask their requirements 
5) Holding responsibility 
6) Being accepted by customers 
7) Developing skill and knowledge at work 
If you are customer
1) Providing quickly services to you 
2) Providing training to you relating use of product 

7) What would you do when the managers fails to recognize your

work.

Please tick mark (9 ) on any one following

a) Pray to God 
b) Work harder than before 
c) Talk it over with the boss 
d) Any other (Please write) 
8) What do you think about the working condition of your company.

Please tick mark ( 9) on any one following

a) Irritatingly bad 
b) Not satisfactory 
c) Neutral 
d) Fairly good 
e) Very good 
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9) Do you think that electronically transaction in company is
must? Yes / No
10) Would you think that E-business take over the entire business
in future Yes / No
11) Do you often share your personnel success and failures with
your company Yes / No
If you are distributor / dealers
1) Do you like your customers to approach you with their problems?
Yes / No
2) Are you a member of any social organization outside the
company? Yes / No
3) Does your company provide any social / cultural events?
Yes / No
4) Do you prepare any future plan for customers satisfaction?
Yes / No
5) Are you interested to customers direction on E- business process?
Yes / No
6) Do you feel proud of your work? Yes / No
7) Can your customer get more satisfaction with fully internet
computer system? Yes / No
8) Does online selling work? Yes / No
9) Are you know about selling internationally? Yes / No
If you are customer
1) Are you interested to deal your business transaction with your
home PC Yes / No
2) Do you get satisfaction towards service provided by
company? Yes / No

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 3) Would you feel that improving services by using information
technology Yes / No
4) Do you get solution of your problem by companies
Employee ? Yes / No
5) Does online purchasing work? Yes / No
12) What is your problem, in E- business process & Electronically
Transactions?

13) What is your expectation about E- commerce process?

Signature

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