4Questionnaire for exploring Online Consumers Buying Behaviour & Their Willingness for Virtual Assistance Services http://cwarden.org/warden/personalPage/papers/Dissertation_Final.

pdf http://www.scribd.com/doc/31785752/CONSUMER-BEHAVIOUR-IN-ONLINESHOPPING-PRASHANT-PRIYADARSHI 1) Have you ever purchased any product/ service from any website ? a) Yes b) No 2) If yes, then how often you buy online monthly? a) twice b) thrice c) five times d) more than 5 times 3) From where do you hear about buying anything online ? a) Word of Mouth b )T.V c) Radio d) Newspaper e) Magazines f) Internet g) other, please specify ---------------------4) Do you feel the need to use the Internet with increasing amounts of time in order to achieve satisfaction? a) Yes b) No 5) Please mark the type(s) of fraud have you been victim of: ___ Non-delivery ___ Misrepresentation ___ Black-market goods ___ Hidden charges to the item ___ Stolen credit card information ___ Other, ________________________ Please specify 6) Have you bought anything online after the swindling experience? [1] No [2] Yes 7) If no, then what is the main reason? [1] I fear it will happen again. [2] I prefer in-store shopping now. [3] Internet skills are not good enough [4] Other: __________________________ Please specify 8) One of the major reasons for the current lack of trust online is the inability of the ecompanies to develop a strong and secure environment? [1] Strongly Agree [2] Agree

[3] Neutral [4] Disagree [5] Strongly Disagree 9) What kind of products you prefer to buy online. a) garments b) electronic tems like Laptops, pendrives, music systems, etc c) Books d) grocery tems e) food tems 10) Would you prefer to avail any kind of personal services from experts a) ppt preparations for your assignments, b) profile-making for facebook, twitter, etc c) 11)

10) Would you prefer to avail any kind of following personal services from an expert? a) Power point presentations for your assignments b)