= Fo 28 Ask for a refundCu@u@xO> Exploration What might be a reason for wanting to get something refunded? a ra NPL aJHOnOEO> Exploration Read the dialogue with your teacher. Clerk: Customer: Clerk: Customer: Clerk: Customer: Clerk: Customer: Clerk: Customer: Good moming! How may |help you? Hil | would like to return this faulty watch that | bought yesterday. What seems fo be the problem with il? It just doesn’t work. I's broken, Can | please check the watch for a moment? It seems like there is a problem with the second hand. Would you like to exchange it for a different watch? No, thank you. I just want to get a refund forit. 1am very sony about this. May I have the receipt, please? The receipt is in the box, and the price tag was not removed. Okay, let me get you your money back. Thank you for your help.@u0zez0e> Extension PON R ae lume ECMO RC Mace eu ile Te ool: ie 2. What do you need to provide if you want to get a refund for something? RRR URE a el naa R ecules Mame ular =DHOZOEOD Useful Language Match the words with their correct meanings. Complete the sentences using the words in the box. another thing that has the | ~~ — ——Ssamevae SSS 5 6 tonot accept something} that has been given to you 6 to give something back to | where it come from © cP of paper win aprice | onit staat x e Yo pay back money that was | received or spent exchange return refund price tag I would like to this item for a new one because it has a crack on it. .. Hi! | want to return this dress because it has a dark stain on it. The is still on it I would like to ask for a for these CDs that | bought. They don't seem to play properly. Can! these shoes that | bought yesterday?Useful Language Answer the questions with the correct expressions. - .oer ve eiatatel Ot eleteiaiatal | 1.Why do you want | | 2. Would you like | | 3leantgive youa — | | 4. How about you to retum this dress? to exchange itfor refund without the exchange itfor a i a diferent item? price tag. Do you different item instead { a.lboughtitfora | f 11 havett? 11 ofgetting a refund? 1 fiend,andithas | | a.Yes.lwonta ft it 1 aholeinit 11 dressisowinthe 11 @.No,butlsfilwant 11 a. Okay, can! hove 1 11 slorenextdoo.. 11 — mymoneybock 11 awatchof the 1b. The dressis same color? perfect, and she bb, No. Ijust want a b. Ihave a receipt, loved it. refund for but i’s fora b. Allright. Give me uu ut different item. my money back, c.laccidentaly 1 1 c.No.Youcankeep I! please. spilled some uu the money.|just_ ' ! c. Yes.I didn't coffee onit. it don'tlike the shirt |! remove it. cc. Okay, but can't that much, find the receipt.DNOnOZOD Task Have a conversation with your teacher. Ask for a refund for a coat that you bought. You can use these expressions: Teacher: | + Iwould like to... H i. it ' 1. Good morning «. ! bought i (for) Buta | + Canigeta. \ 2. What seems to be the ! + No, thank you. Ijust want... | | + Ihave the t ‘ 3, Would you like to ...? 4, Did you keep the price tag? 5. Let me check ...Review Clerk NOnOTORS Good afternoon! How may | help you? | would like to return this watch. It stopped working. Ise. Would you like a replacement for it? No, thank you. | think I'm just going to ask for a fefund. Here is the watch and the receipt. T apologize for the inconvenience. Here is your money back. Thank you very much. Customer