ALEX EKWUEME FEDERAL UNIVERSITY NDUFU-ALIKE IKWO

FACULTY OF MANAGEMENT SCIENCES

DEPARTMENT OF ACCOUNTING

Dear Respondent,

REQUEST TO COMPLETE QUESTIONAIRE

I am a final year student in the Department of Accounting, Alex Ekwueme Federal University

Ndufu-Alike (AE-FUNAI). Currently, I am conducting a research on the topic- “the role of

bank verification number (BVN) on fraud prevention in selected deposit money banks in

Enugu State Nigeria”.

Please, your consent is needed in providing answers to the questions in the questionnaire, as it

will enable me to meet up with the objective of the study.

Kindly note that the information provided is strictly for academic purpose and will be treated

with utmost confidentiality. You are free to withdraw your involvement in the research at any

time. Thank you

Yours Faithfully

Project student
 SECTION A

PERSONAL INFORMATION (TICK APPROPRIATELY)

1. Gender: Male Female

2. Age: (a) 20-30 (b) 31-40 (c) 41-50 (d) above 51

3. Marital Status
(a) Single ( )
(b) Married ( )
(c) Divorced ( )
(d) Widowed ( )
4. Highest Academic Qualifications
(a) HND ( )
(b) BSc ( )
(c) MSc ( )
(d) PhD ( )
5. Occupation Position
(a) Junior Staff ( )
(b) Senior Staff ( )
(c) Management ( )
(d) Others ( )

SECTION B

Please answer the following research question by ticking in the space provided (where
applicable) for the items. Be informed the weightings for the decision rules are as follows;

SD= Strongly Disagree; D= Disagree; N= Neutral; A= Agree; SA= Strongly Agree

To what extent does the bank verification number (BVN) prevent fraudulent activities in
the operations of deposit money banks?

S/ STATEMENT OF ITEM SD D N A SA
N

1 The BVN system has enabled efficient internal control in

the banks’ operations.

2 The BVN system assists banks in keeping authentic

records of customers.

3 The BVN system enhance the efficient delivery of bank

transactions.

4 The BVN system has reduced customer complaints

relating to PIN issues.
5 The BVN system makes it simpler for banks to follow
transactions across all Nigerian banks.

To what extent does the bank verification number (BVN) identify fraudulent transactions
in the operations of deposit money banks?

S/ STATEMENT OF ITEM SD D N A SA
N

1 The amount that commercial banks lose to cybercriminals

is also decreased by BVN.

2 BVN prevents fraudsters from opening accounts and

issuing checks on such accounts using the personal
information of other clients.

3 BVN prevents the occurrences of identity fraud in

Nigerian commercial banks.

4 The commercial bank's use of impersonation is restricted

by BVN.
5 Loan accounts that are fraudulent are found and
blacklisted by BVN.
To what extent does the bank verification number (BVN) protect customers’ security in the
operations of deposit money banks?

S/ STATEMENT OF ITEM SD D N A SA
N

1 The mobilized depositor savings are adequately secured

by the BVN system.

2 The BVN system boosts the confidence of bank

customers.

3 The BVN system ensures that payments are authenticated

and authorized securely.

4 The BVN system safeguards bank customers' identities

before, during, and after online and mobile transactions.

5 BVN also prevents imposters from having access to the

accounts of dead clients.