HATSU GIDEON

P.O.BOX M 3166 - ACCRA

(+233)0242649277/0278746246
hatsu61@gmail.com

OBJECTIVE: To obtain the needed experience in your institution that will enable me utilize organizational,
leadership skill to contribute my quota to the overall achievement of the goals and objectives of your
organization.

PERSONAL DATA

DATE OF BIRTH: 16th January 1988

NATIONALITY: Ghanaian
LANGUAGE PROFICIENCY: English, Ewe, Twi

PROFILE:
A self-motivated hard working person, who is capable of learning fast, once introduced to the mode of work. I
am also an excellent team member, able to cooperate effectively and efficiently with other team members.
Am customer focused, loyal, sound judgmental even under pressure.

EDUCATION AND QUALIFICATION

INSTITUTION (YEAR) CERTIFICATE AWARDED

1.Koforidua Technical University HND Marketing
(2013-2016)
2.Dzodze-Penyi Senoir High School WASSCE
(2004-2007)
TRAINING:
 Anti money laundery (AML)
 Customer service management
 Banking regulations & laws

WORK EXPERIENCE
JAN. 2ND 2018 TILL DATE: GUARANTY TRUST BANK (GH) LTD

Department: Transaction Services Unit (Operations)

POSITION: Transaction Officer/Teller

SUMMARY: Provide customers with a courteous and efficient cash withdrawal and payment services

Job Descriptions:

 Pay cash in exchange of properly certified or verified withdrawal instruments.

 Receive, verify and properly acknowledge cash deposit.

  Receive payment instruments other than cash on behalf of customers.

 Keep accurate records of all till balance and maintain all till items in good order.

 Maintain teller register and other records for easy access of information.

 Process all payment transaction received on behalf of customers.

 Process all non-clearing cheques processed

 Processing of remittances.

 Process school fees payments.

 Attend to customers enquires to ensure satisfaction

 Processing of GT collections

 Performing other duties instructed by head of operations.

SEP. 2016 - AUG. 2017: NATIONAL HEALTH INSURANCE AUTHORITY

Role: Data Entry officer

 Process Data
 Produce BMS ID cards
 Issue BMS ID cards to subscribers
 Daily reporting
 Communicatting with the clients on how to handle their BMS ID cards.
 Handling customers compliants
 Issueing of receipt to sudcribers
INTENSHIP
SEP. 2015 – OCT. 2015: NATIONAL HEALTH INSURANCE AUTHORITY (NHIA)
Yilo Krobo Somanya District Office
Role : Data Entry Officer
 Attending to customers enquires to ensure satisfaction.
 Communicatting with the clients on how to handle their BMS ID cards.
 Handling customers compliants Process Data
 Produce BMS ID cards
 Issue BMS ID cards to subscribers
JUNE: 2012-2016: DOTSEY WATER SUPPLY COMPANY
DUTIES:
 Retrieving debt from the clients
 Supply of water to the clients
 Issuing receipt to the clients
SKILLS/KNOWLEDGE:
 Computer literacy
 Accounting skills
 Communication skills
 Numeric skills
 Interpersonal skills
 Banking industry knowledge

EXPERIENCE

I have the right combination of skills and experience in carrying out different tasks efficiently, effectively and
successfully. I also bring additional quality of strong analytical and problem solving ability

PASSION

I am a people person. I am most satisfied when providing services to customers by meeting their needs and
also providing them with the best customer experience.

ACHIEVEMENTS

I was a team leader; I educated most of our Ghanaian citizens on the significant benefits that comes with
enrolling on the National Health Insurance Scheme. I also had the opportunity to train most of my colleagues
and also new recruits in the bank on customer service management and tellering.

INTERSTS ACTIVITIES

 Reading
 Football
 Music
 REFERENCE

1. Mrs. Vivian Katapu

Head of Operations
Guaranty Trust Bank (GH) LTD
TEL:0504100033

2. Mrs. Charlotte Gbenakuor Tettey- Enyo

Head of MIS DEPARTMENT
Yilo Krobo NHIA
TEL: 0244321100