Hospice Clinical Orientation:

Manager of Volunteer Services Track

Name Hire Date: Program:

A learner’s progression will be based on their ability to demonstrate knowledge and competency to the satisfaction of their immediate Supervisor.

Week Education How to Complete Date Completed/ Initial

Week 1  Attend Kindred at Home Learning/Hospice New Employee Welcome Call ‐ HOS2026VIR – Virtual Event
Learners will be auto‐enrolled and will need to refer to the Hospice Orientation Schedule on
the KAH Resource Page for more details. Must complete by end of Week 1.
 Complete Core Orientation Checklist with statement: * Please refer to the Core Office Manager
Orientation Checklist for items which learners may take 30 days or more to complete.
 Complete 2017 Kindred Hospice Core Education ‐ HOS3014SP Self‐Paced
 Complete The Road to Hospice – CLN0131SP Self‐Paced
 Day in the Life of a Manager of Volunteer Services Self‐Paced
 Review Criteria to Support Hospice Eligibility Meet with QM
 Stand‐up Meeting Meet with MCP/QM
 IDG Meeting Meet with QM
 All Staff Meeting Meet with IDG
 Complete KindredLink/McKesson: PCS Module: HOS3010SP
 Complete Regulatory for Hospice Clinical Management Module – HOS3002SP Self‐Paced
 Complete Kindred at Home Leadership Module – CLN3010SP Self‐Paced
 Complete Kindred Hospice Business Operations Module – HOS3003SP, as applicable to this Self‐Paced
position
 Patient Visits with Preceptor Preceptor
(After Mandatory Education/OSHA/Health Screening elements complete)
 Meet with immediate Supervisor weekly – review orientation and learn plan In Person

Weeks 2‐4  Complete Kindred Hospice – Clinician New Hire Orientation ‐ Survey 1 – CS0040SP – must
Self‐Paced
be completed at beginning of week 2
 Review Policies – Kindred Enterprise and KAH Clinical Policies Meet with MCP/ QM
 Attend Stand‐up Meeting Meet with MCP/QM

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 Hospice Clinical Orientation:
Manager of Volunteer Services Track
Week Education How to Complete Date Completed/ Initial
 Attend IDG Meeting Meet with QM
 Complete Referral to Admission Process Overview – HOS0119VIR Virtual Event
 Complete The Hospice Plan of Care – HOS0116VIR Virtual Event
 Complete ELNEC Core Module 6: Communication in Palliative Care – REL‐PAL‐ELNEC‐CMCPC e‐Learning
 Bereavement Services Program Overview Meet with BC
 Volunteer Services Program Overview Meet with QM
 The Hospice Medical Director Overview Meet with QM/HMD
 Review the On‐Call Process Meet with QM
 Complete ELNEC Geriatric Module 5: Cultural Considerations in Palliative Care – e‐Learning
REL‐PAL‐ELNEC‐CMCCPC
 Documentation and Forms Review Meet with QM
• For Legacy Gentiva: Gentivanet > Clinical Operations – Hospice > Forms
• For Legacy Kindred: Knect > Global > Training > Kindred at Home > Clinical Forms Library
 Care Process Review Meet with QM
 Review Quality and Performance Improvement Program Meet with QM
 Specialty Programs: Introduction Meet with QM
 Psychosocial Services Field Ride Social Worker
 Spiritual Care Field Ride Spiritual Care Coordinator
 Hospice Aide Field Ride Hospice Aide
 Nursing Field Ride – Home/Facility Registered Nurse
 Complete ELNEC Core Module 7: Loss, Grief, and Bereavement – REL‐PAL‐ELNEC‐CMLGB e‐Learning
 Complete ELNEC Core Module 8: Final Hours of Life – REL‐PAL‐ELNEC‐CMFHL e‐Learning
 Review and Complete Skills/Experience Checklist: Manager of Volunteer Services Meet with Preceptor
 Complete ELNEC Workshop: Cultural, Spiritual, and Communication – HOS0118VIR Virtual Class
 Complete Making Dementia Patients and Families a Priority through Specialized Dementia e‐Learning
Care – HOS1001CBT
 Complete Making Documentation a Priority for Specialized Dementia Care – HOS1002CBT e‐Learning
 Complete Supporting Patients and Their Families through Specialized Dementia Care – e‐Learning
HOS1003CBT
 Complete Kindred Care Connect – CLN3023SP Self‐Paced

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 Hospice Clinical Orientation:
Manager of Volunteer Services Track
Week Education How to Complete Date Completed/ Initial
Complete Kindred Healthcare required education (General Compliance Training, HIPAA)
 Kindred Code of Conduct – HR0003SP
 General Compliance Training:
• Part 1: HR0004SP e‐Learning
• Part 2: HR0005SP
• HIPAA – Privacy in the Workplace – CC0051CBT
 This training must be completed prior to day 25.
State / Region Training
 _________________________________________________________________________
 _________________________________________________________________________ Meet with ED
 _________________________________________________________________________
 Meet with immediate Supervisor – review orientation and learn plan In Person
Weeks 6‐8  Complete Kindred Hospice – Clinician New Hire Orientation ‐ Survey 2 ‐ CS0041SP ‐ at the
Self‐Paced
45‐day mark
 Meet with immediate Supervisor – review orientation and learn plan In Person
Weeks 9‐12  Complete Kindred Hospice – Clinician New Hire Orientation – Survey 3 – CS0042SP – at 90
Self‐Paced
days
 Meet with immediate Supervisor for 90‐day Performance Review to be done at 90 days In Person
 Review and discuss ongoing education needs with immediate Supervisor In Person
1 Year  Receive Annual Performance Evaluation In Person Not applicable
 Complete Employee Health Questionnaire Document Not applicable
 Complete Annual Supervisory Visit In Person Not applicable
 Verify Kindred Hospice Annual Education was completed timely – Print Transcript In Person Not applicable

Employee Signature: Initials Date: Immediate Supervisor Signature: Date: Preceptor Signature: Date:
Week 1:

Comments
Week 1:

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Manager of Volunteer Services Track
Employee Signature: Initials Date: Immediate Supervisor Signature: Date: Preceptor Signature: Date:
Weeks 2 ‐ 4:

Comments
Weeks 2 ‐ 6:

Employee Signature: Initials Date: Immediate Supervisor Signature: Date: Preceptor Signature: Date:
Weeks 6 ‐ 8:

Comments
Weeks 6 ‐ 8

Employee Signature: Initials Date: Immediate Supervisor Signature: Date: Preceptor Signature: Date:
Weeks 9‐12:

Comments
Weeks 9‐12:

I acknowledge by my signature that I have completed the Hospice Clinical Orientation: Manager of Volunteer Services Track requirements, and if I had any
questions, they were answered or, if I needed any assistance, it was provided to me.

__________________________________________________________________ ____________ ___________________________________

Employee Signature Initials Date

I acknowledge by my signature that the above employee has completed the Hospice Clinical Orientation: Manager of Volunteer Services Track, and I
provided oversight and additional resources, as warranted, for successful completion of this track.

__________________________________________________________________ ____________ ___________________________________

Immediate Supervisor Signature Initials Date

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