This text is for number 1 to 4.

French Press coffee

1) Preheat the coffee press & Coffee mug.

2) Grind your coffee beans.(Tip: Grind your coffee beans to a coarse or
medium.
3) coarse grind.
4) Measure ground coffee.(Tip: Start with 8 grams (1 tbsp) of coarse ground
coffee.
5) per 4 oz. (118 ml.) of water.)
6) Boil water.(Tip: If you do not have a thermometer just allow the water to sit
for a.
7) 30 - 45 seconds after it has come to a full boil.)
8) Empty the warming water from the carafe.
9) Add your measured coffee grounds.
10) Pour hot water and stir.
11) Place the lid on the French Press, wait for minutes.
12) Press slowly.
13) Pour and enjoy.
Source: French Press Coffee

1. What is the purpose of writing the text above?

A. To explain how to make french press coffee at home.
B. To inform how to french press coffee is made.
C. To describe about the flavor of french press coffee.
D. To entertain the readers by process of making french press coffee.

2 How do get the best water temperature for french press coffee?
A. by boiling water and allow the water to sit for a 30 - 45 seconds after it has come
to a full boil.
B. by boiling water and allow the water to sit for a 30 - 45 seconds until it gets cold.
C. by boiling water to 100 degree Celsius.
D. by boiling water to maximum temperature.

3. What should we do before we add measured coffee grounds?

A. Pour hot water and stir.
B. Grind the coffee beans.
C. Preheat the carafe.
D. Take the warming water out from the carafe.

4. What should we do after placing the lid on the French Press?

A. Press the lid.
B. Press the coffee grounds slowly.
C. Wait for minutes and press the lid slowly.
D. Pour and enjoy french press coffee.
This text is for number 5 to 8.

Milk Tea

1). Boil the water, add in tea leaves, boil it for about 2-3 minutes.
2). Add in whole milk.
3). Add in evaporated milk, let it simmer for 2 minutes then turn off the heat.
4). Use cheesecloth to drain the milk tea.
5). Serve it while it's hot or put it inside the fridge to make it cold.
(Set a cup and spread the tapioca pearls around the cup. Slowly pour in the milk tea.
It's ready to serve.)

source: Mrs Chen Vlogs

5. What is the best title for the text above?

A. How to make a milk tea
B. How to make brown sugar milk tea
C. How to make thai tea
D. How to make bubble tea

6. What is the first thing to do based on the text above?

A. Gather the ingredients.
B. Boil the water.
C. Cook the tapioca pearl.
D. Measure the ingredients.

7. "boil it for about 2-3 minutes."

The underlined word refers to . . . . .
A. Tapioca pearl.
B. Evaporated milk.
C. Tea leaves.
D. The milk tea.

8. "let it simmer for 2 minutes then turn off the heat."

What does simmer mean?
A. Fast boiling process.
B. Long cooking process.
C. Boil slowly at low temperature.
D. Boil to maximum temperature.
This text is for number 9 to 10

How to Assemble a Desk Lamp

1) Unpack all the parts of the desk lamp from the box.
2) Attach the lampshade to the lamp stand by screwing it on clockwise.
3) Insert the lightbulb into the socket located at the top of the lamp stand.
4) Plug the power cord into a nearby electrical outlet.
5) Turn on the lamp using the switch located on the cord.
6) Adjust the lamp head to direct the light where needed.
7) Your desk lamp is now assembled and ready for use!

9. What is the first step in assembling the desk lamp?

A. Unpacking all the parts
B. Inserting the lightbulb
C. Attaching the lampshade
D. Plugging in the power cord

10. When is the desk lamp fully assembled?

A. After plugging in the power cord
B. After attaching the lampshade
C. After adjusting the lamp head
D. After turning on the lamp

Text for number 11 to 14

Taylor, Inc.
694 Rockstar Lane
Durham, NC 27708

Dear Human Resources Director:

I just read an article in the New and Observer about Taylor’s new computer center just north of
Durham. I would like to apply for a position as an entry-level programmer at the center.
I understand that Taylor produces both in-house and customer documentation. I am a fresh
graduate of DeVry Institute of Technology in Atlanta with an Associate’s Degree in Computer
Science. In addition to having taken a broad range of courses, I served as a computer
consultant at the college’s computer center where I helped train computer users on new
systems.
I will be happy to meet you at your convenience and discuss how my education and experience
match your needs. You can reach me at my home address, at (9191) 233-1552, or at
HYPERLINK "mailto:rock@devry.alumni.edu" rock@devry.alumni.edu.

Sincerely,
Raymond Krick
11. What did Mr. Krick write the letter?
A. to explain his education background
B. to introduce himself to Taylor
C. to ask some information
D. to apply for a job

12. What will the Human Resources Director probably do after reading the letter?
A. ask Mr. Krick to came for an interview
B. promote Mr. Krick to be a manager
C. evaluate the salary offered
D. start working at Taylor, Inc

13. Where did Mr. Krick serve as a computer consultant?

A. Collage’s computer center
B. New and observer
C. DeVry institute
D. Taylor, Inc

14. “I am a fresh graduate …”. The similar meaning of fresh is ….

A. present
B. urgent
C. new
D. old

Text for number 15 – 18

225 New Station Road,

Agra – 7
March 2, 2007
To: The Manager,
Navajivan Trading Co.

Dear Sir,
In response to your advertisement in “The Times of India” of today that you are on the lookout for enterprising and capable men who can take
up market research for you, I respectfully offer myself as candidate for the post. I give below in brief my qualifications and experience in the line
for your kind consideration.

I am a diploma holder in commercial courses from S.D. College of Commerce, Agra, and had taken marketing as my special subject of study. I
have worked as a field investigator with Messrs Kirpal Marketing and Trading Co., Agra for about two years on a salary of Rs. 1 800/-p.m. and
had the privilege of winning laurels from my superiors in regard to my work as well as general conduct.

I am a young man of about 24 years and possess good health and personality. I have pleasing manners, hardworking disposition and
keenness for outdoor jobs. I am unmarried and can be posted to any area of the country for market study. I can speak, beside Hindi, Punjabi,
and English, some southern languages too. I can join immediately.

I shall highly appreciate if an opportunity is given to me to explain my experience to you in person during my interview. Would you kindly let me
know the time and date when it will be convenient for you? Thanking you, I am looking forward to hearing from you.

Yours faithfully,
B.K. Bhalla
15. What is the paragraph two about?
A. the applicant’s skill
B. the offered job vacancy
C. the applicant’s educational background
D. the applicant’s hope to have an interview

16. What position does Bhalla apply for?

A. A candidate of field investigator
B. A candidate of a university lecture
C. A candidate of a market researcher
D. A candidate of a reporter in “The Times of India”

17. From the letter we can conclude that ….

A. The applicant just speak Hindi
B. The applicant is fresh graduate
C. The job vacancy is advertised in a newspaper
D. The applicant has bad health and personality

18. “… when it will be convenient for you?” the similar meaning of convenient is ….
A. Good
B. Great
C. Comfort
D. Excellent

Incomplete dialog
Read the following dialog and complete with appropriate respons.

19. Ahmad : Have you read the vacancy about mechanic on Suara Merdeka
Newspaper?
Roni : yes, I’m interested on it but I haven’t … the application letter.
A. read
B. sent
C. written
D. thought

20. Suthan : I have a vacancy for you as a restaurant

Ratna : Really? I’m very … on it. How can I apply it?
A. sad
B. bored
C. satisfied
D. interested
Reading text
Job interview
Two weeks ago, my best friend Dani saw a job advertisement online which she was
interested in. She lost her previous job during lockdown, and she has been looking for a
job ever since.
Dani has always wanted to work as a secretary for a big company, and this was going
to be her chance to get the job she wanted. She immediately filled out the application
form online and attached her CV. She had over ten years of experience as a
receptionist and felt confident she could do the job. A few days later, Dani received an
email inviting her for an interview. She was so excited but very nervous at the same
time. She wanted to look smart for the interview, so she went out and bought a smart
black suit, a white shirt and a nice pair of black high heel shoes. She also wanted to
make a good impression, so she made sure she was on time for the interview. On the
day, they asked her lots of questions and asked her about her previous work experience
and skills that she got from that job. Dani had to fill out some forms with important
information. She did her best and thought the interview went well. Afterwards, the
interviewers shook her hand and said, "We will be in touch." She was looking forward to
hearing from them!

Answer the following questions based on the text above :

21.Where did Dani find the job advertisement from?.

A. his friend
B. internet
C. on line
D. newspaper

22. Why did she look for a job? because ...

A. she lost her job
B. it was lock down
C. she has no jobless
D. she wanted to work

23. What did she do after seeing a job advertisement on line?

A. she was interested in
B. She lost her previous job during lockdown
C. she has been looking for a job ever since.
D. She immediately filled out the application form online

24.she had to come on time at seven am to do interview. The under lined word means?
A. before at seven
B. at seven sharp
C. after at seven
D. come late
25.These are the best option for an interview, except
A. come on time
B. look smart
C. good looking
D. very nervous

Read this invitation job interview letter carefully

To: Grace Yang

Date: 6 September
Subject: Invitation to job interview

Dear Grace,
Thank you for your application for the position of sales manager.
We would like to invite you for an interview at 10 a.m. on Monday 21 September at our
offices
at The Shard, 32 London Bridge Street, London.
You will meet with our head of sales, Susan Park, and the interview will last for about 45
minutes. During this time, you will have the opportunity to find out more about the
position and learn more about our company.
Please bring your CV and references to the interview. You will also need to show a form
of ID at reception to receive a visitor’s pass. Please ask for me as soon as you arrive.
If you have any questions or if you wish to reschedule, please call me on 555-1234 or
email

Answer these following questions based on the text !

26. What is the main idea of the text ?

A. Application letter
B. Invitation to job interview
C. the position of sales manager.
D. job interview

27.Who will give the questions about interview?

A. head of sales
B. sales manager
C. head manager
D. Grace yang

28. Who is Grace Yang in the text?

A. head sales
B. head manager
C. applicat
D. interview
Complete these dialogues
29.Personnel manager : What do you do to prepare your interview, Mark?
Candidate : I...
Personnal manager : very good
A. jog every day to prepare my good health and my interview
B. read newspaper to look for vacancy
C. write application letter
D. prepare my mentality and subject of interview

30.Personnel manager : And finally, why do you want this job?

Candidate :
Personnel manager : It's been good talking to you.Thanks for coming to the
interview.

A. I really want to work in this job

B. This is a great opportunity for my career
C. I think I have the right skills for the job
D. I think it is good salary for my career

31. What is the purpose of offering services in a business?

A. To make a profit
B. To provide assistance
C. To increase productivity
D. To reduce costs

32. Which of the following is NOT a benefit of offering good customer service?
A. Increased customer loyalty
B. Higher profits
C. Lower costs
D. Improved brand reputation

33. What would be an appropriate response to the following situation?

Teacher :Good morning, how may I help you today?
Student :__________.
A. Good morning, I'm fine.
B. Good morning, can I borrow your book?
C. Good morning, I need some help with my homework.
D. Good morning, I'm sorry to hear that.

34. Which of the following is the best way to offer assistance in a business setting?
A. Can I help you with anything?
B. Would you like me to assist you?
C. What do you want from me?
D. Need help?

Service Excellence at Rosewood Hotels & Resorts

 Rosewood Hotels & Resorts is renowned for its exceptional service. The hotel
chain believes that offering service is not just about meeting guest expectations but
exceeding them. To achieve this, Rosewood focuses on personalized experiences,
attention to detail, and a genuine desire to provide the best possible service. Every staff
member, from housekeeping to front desk, is trained to anticipate guest needs and go
above and beyond to ensure a memorable stay.

35. What is the main focus of service at Rosewood Hotels & Resorts?
A. Meeting guest expectations
B. Exceeding guest expectations
C. Providing basic services
D. Following industry standards

The Importance of Customer Feedback

Customer feedback is crucial for businesses offering services. It provides valuable

insights into customer satisfaction levels and areas for improvement. By actively
seeking and listening to feedback, businesses can identify what they are doing well and
where they can make enhancements. This feedback loop helps in continuously
improving service quality and staying competitive in the market.

36. Why is customer feedback important for businesses offering services?

A. To increase costs
B. To maintain the status quo
C. To identify areas for improvement
D. To decrease customer satisfaction

37. What is the main purpose of offering services in a business setting?

A. To increase costs
B. To reduce customer satisfaction
C. To provide value to customers
D. To create unnecessary complications

38. Which of the following is NOT a common way to offer services to customers?

A. Providing excellent customer service

B. Offering discounts on products
C. Ensuring quick and efficient delivery
D. Ignoring customer feedback
 39. Which of the following is an antonym of "offering" in the context of offering
services?
A. Providing
B. Refusing
C. Granting
D. Yielding

40. Choose the synonym for "service" in the context of offering services.
A. Maintenance
B. Product
C. Selling
D. Disruption

41. Which of the following best describes the function of a Curriculum Vitae?
A. To demonstrate expertise in a specific field
B. To share personal opinions and beliefs
C. To advertise products and services
D. To display a candidate's professional background

42. What is the main purpose of a Curriculum Vitae?

A. To list personal interests
B. To outline work experience in detail
C. To showcase qualifications for a job or academic opportunity
D. To provide a list of social media accounts

43. When listing references on a Curriculum Vitae, it is important to include:

A. Their full contact information
B. Only their names
C. Their favorite hobbies
D. Their social media profiles

44. Which statement about references is true on a Curriculum Vitae?

A. References should be listed without permission
B. It is not necessary to inform your references in advance
C. References should be relevant to the job you are applying for
D. Family members make the best references

45. Employer: "Could you please provide a list of your __?"

A. Experiences
B. Accomplishments
C. Hobbies
D. references

46. Which statement is the best way to show your skill?

A. Boasting about your abilities
 B. Being humble about your achievements
C. Comparing yourself to others constantly
D. Acknowledging your strengths and weaknesses

Text for questions number 47-50.

47. What position is the applicant interested in applying for at the company?
A. Personnel Manager
B. Safety Officer Possition
C. Occupational Health and Safety
D. Staff of Division

48. Why does the applicant believe he is good fit for the position?
A. The applicant believes that he can increase the company's profits.
 B. The applicant believes he has skills in hazard identification and are looking to
further develop his skills by working with the company.
C. The applicant believes that he can grow the company's confidence.
D. The applicant is confident that the company will accept him.

49. Choose the synonym for "safety" in the context of Curriculum Vitae.
A. Risk
B. Danger
C. Security
D. Hazard

50. Which of the following is an antonym of "interested" in the context of curriculum

Vitae?
A. Excited
B. Indifferent
C. Curious
D. Intrigued