FAQ

All Transfer Account Transactions Security Referral

What money transfer services does

OAPay offer?

Must I Register on the platform (webapp/

mobile app) to be able to use the service?

What document/information will be

required when sending money on the
platform?

Which countries can I transfer money to

using this service?

Can I receive my money transfer

remittance in the foreign currency in
which it was sent?

How soon can I access the funds I

receive through a money transfer
platform?

Why is the money I received not the same

value as the Bank’s advertised exchange
rates?

What is the maximum amount I can send

on the platform?

What number can I call for

assistance/enquiries?

You can get in touch by writing to us on

support@oneafrica.io or calling us on
744333 772 2310/ 71 ?888A 670C9979

What are the OA Pay Service fees &

charges?

Which Payment methods can senders

use?

How can I track if the money has been

sent to the beneficiary?

How do I keep a record of my

transactions?

Can I cancel a transaction myself?

How long does a cancellation take?

How long does a refund take?

How can I request for refund?

Is there a limit on how much I can send

within a day?

What do I do if I forget my OAPay

Account password?

How do I change the name on my

account?

How do I change the date of birth on my

account?

How do I change the address on my

account?

How do I change the e-mail address or

Mobile Number on my account?

Can I have multiple accounts with

OAPay?

Can I have a joint account with OAPay?

How do I close my account with OAPay?

Who is eligible to refer a friend to use OA

Pay?

How do I refer a friend to use OA Pay?

What do I get for referring a friend to use

OA Pay?

What do I get when I do a transaction

after I use referral link?

Can I also refer a friend after using the

referral link to send money?

How can I withdraw my referral bonus?

Is there a limit to the number of persons I

can refer to use the app?

What happens when the person I referred

doesn’t do a transfer?

Who can I refer to use OA Pay?

How do I know if the person I referred has

done a transfer on OA Pay?

Can I use a promo/coupon code with my

referral bonus?

Fast, Safe, Convenient

Contact us(UK)
info@oneafrica.io
support@oneafrica.io
OneAfrica Technologies Ltd, UK
Colony 5 Piccadilly Place
Manchester, M1 3BR
D44 0333 772 2310

Contact us(US)
OA Global Payments, LLC
800 Camp creek Pkwy SW Bldg 1400Q116 #1199
Atlanta, GA 30331
D1 888Q670Q9979

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