Frequently Asked

Questions

How OMNY Works

How does OMNY work?

Where can I use OMNY?

What are all the ways I can pay

with OMNY?

How do I know if my card is

contactless and can be used with
OMNY?

How do I know if my smart device

can be used with OMNY?

Do I always have to use the same

payment method with OMNY?

I have multiple contactless cards

in my physical wallet. Which card
will be charged if I tap my
physical wallet on an OMNY
reader?

I have multiple cards in my digital

wallet. Which card will be charged
if I tap my smart device on an
OMNY reader?

What are OMNY readers?

Can I see my fare on the OMNY

reader?

How do I know if my payment

method was charged?

What can I do if my payment was

not accepted at the OMNY reader?

How can I get my blocked

payment method accepted again?

Can I still receive free transfers

with OMNY?

Yes. The same free transfer rules that apply to

MetroCard also apply to OMNY. Your free transfer
will not be visible on the OMNY reader screen.
Your free transfer will be determined at the end of
each day, before your payment method is
charged.

Important: You must use the same payment

method throughout each individual trip to qualify
for benefits like free transfers. For example, if you
tap your contactless card to ride the subway, you
must tap that same contactless card to obtain
your free transfer to a local bus. You cannot
switch between your contactless card and other
payment methods and still obtain your free
transfer. If you switch between payment methods
during an individual trip, your transfer will be
treated as a new trip, and you will be charged for
your transfer.

Important: If you travel with multiple riders, you

can perform pass-backs to pay for yourself and
up to 3 additional riders, including free transfers.
You will need to tap multiple times for multiple
riders seeking to receive free transfers. For
example, if you travel with 3 additional riders, you
will need tap 4 times on the first leg of your trip
and 4 times for free transfers on the second leg of
your trip.

Can I still pay for multiple riders

with OMNY?

Yes. The same pass-back rules that apply to

MetroCard also apply to OMNY. You can tap and
pay for yourself and up to 3 additional riders with
the same payment method on a single trip. You
will need to tap your payment method for each
person that is riding with you. Each tap will result
in a full-fare charge. Each person will also be
eligible for free transfers. Taps and transfers
cannot be moved between OMNY and
MetroCard.

Important: If you are using a new payment

method, you will not be able to perform pass-
backs when you use that payment method for the
first time. This is because the system must have a
record of your payment method before you can
perform pass-backs.

Important: You are limited to tapping and paying

for yourself and 3 additional riders with the same
payment method at a single OMNY reader. You
may continue using the same payment method at
a different OMNY reader. However, if you do so,
the 4 free transfers associated with the original 4
taps will be forfeited. If you are traveling with
more than 3 additional riders, it is recommended
that you use multiple payment methods to prevent
the forfeiture of free transfers. Each payment
method can support up to 4 riders and 4 free
transfers on a single trip.

Can I switch between my

contactless card and my smart
device during my trip?

Can I switch between OMNY and

MetroCard during my trip?

Are reduced fares available with

OMNY?

Can I use my transit benefit card

with OMNY?

Can I transfer my MetroCard to

OMNY?

Browse other topics

General Information
Account Management

Helpful links
Want to check your trips and charges?

Create an OMNY account

Sign in to your OMNY account

Want to learn more about OMNY readers?

View the OMNY readers page

Want to know when OMNY is coming to you?

View the system rollout page

Have questions?

Contact us

About OMNY
About Contactless Payments
About OMNY Readers
System Rollout
Schedules
Travel Information and Advisories
Trip History

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© 2019–2021 Metropolitan Transportation Authority. All

rights reserved. All trademarks, services marks and trade
names referenced in this material are the property of their
respective owners. OMNY is a service provided by the
Metropolitan Transportation Authority.