Promo Certification: Terms and Conditions

General Description
These Special Terms supplement the provisions of the Subscription Agreement (“SA”)
and Terms and Conditions specific to the Globe At Home Plans (“T&C”) (the SA and
T&C shall be collectively referred to as “Agreement”). In the event of any conflict or
inconsistency between the provisions of the Agreement and these Special Terms, the
provisions of these Special Terms shall prevail as to the subject matter herein
contained. All other terms and conditions of the Agreement not otherwise inconsistent
with these Special Terms shall remain binding and effective.

ITEM DETAILS

PLAN Check plan availed (choose one):

[ ] Plan 1799 (Up to 200 Mbps) Unli - Data Only

plan
[ ] Plan 2199 (Up to 400 Mbps) Unli - Data Only
plan
[ ] Plan 2699 (Up to 600 Mbps) Unli - Data Only
plan
[ ] Plan 5999 (Up to 1 Gbps) Unli - Data Only
plan
[ ] Plan 7499 (Up to 1.5 Gbps) Unli - Data Only
plan
[ ] Others
Available only for Condos in VDSL technology or
select areas:
a. Plan 1299 (Up to 50 Mbps)
b. Plan 1599 (Up to 100 Mbps)

1. All plans are available in WIRED GPON/VDSL

technology only
ITEM DETAILS

2. Plan availability is subject to area serviceability

ELIGIBILITY New Globe At Home Subscribers and change

plans for existing subscribers.

Note: All subscription applications are subject

to Globe rules, policies and regulatory terms
and conditions.

*This promo applies to Filipino and non-

Filipino subscribers.

FREE Disney+ Mobile (12 months - Plans 1599-VDSL &

CONTENTS 1799)
Disney+ Premium (12 months - Plans 2199,
2699, 5999 & 7499)
Amazon Prime Video (12 months) (Plans 2199 &
up only)
HBO GO (12 months) (Plans 2699 & up only)
Razor Gold Gaming Credits (Php1,000) (Plans
1599-VDSL, 1799 ,2199, 2699, 5999 & 7499)
KonsultaMD Family Plan (12 months) (Plans
1599-VDSL, 1799 ,2199, 2699, 5999 & 7499)
Blast TV if with active Globe At Home
subscription (All Plans)

*These free contents are not

refundable/convertible to cash if unused
partially or completely.

Redemption of Disney+, HBO GO, Viu and

KonsultaMD may be done via the GlobeOne
app. These vouchers should be redeemed
within 30 days of installation/plan upgrade
ITEM DETAILS

confirmation.

Prime Video can only be availed via email.

An email with the redemption link will be sent
by no-reply-apv@globe.com.ph to the
customer’s registered email address. This
vouchers should be redeemed within 20 days
of installation/plan upgrade confirmation.

Failure to redeem the free content vouchers

within the allowable period shall forfeit the
offer. Content access will be terminated for
customers who do not give their confirmation
to extend by the end of the free trial. Further,
it shall be terminated if a subscriber
downgrades to GFiber plans that are not
eligible for the free content offers or if the
subscriber terminates his/her plan.

HOMESQUAD For Plans 2499 and above:

One time on demand home assessment and
installation of devices.

*Customer may request via hotline within lock up

period

DEVICES For Plan 5999 (Nationwide):

2 pcs Wifi 6 Mesh.

For Plan 7499 (within Metro Manila):

Fiber-to-the-room technology (1 main modem + 2
satellite hubs)
ITEM DETAILS

For Plan 7499 (outside of Metro Manila):

3 pcs Wifi 6 Mesh
*Wifi 6 Mesh is only delivered while FTTR is
installed

INSTALLATION The installation fee worth Two Thousand

FEE
Four Hundred Pesos (Php 2,400) will be paid
via installments over the first Twenty four (24)
monthly bills).

For No Lock Up option for Pre-qualified

subscribers:
Installation fee is paid upfront

- Installation fee may be waived for pre-qualified

promos, subject to promo terms and conditions.

PRE- PhP 4,500 (for VDSL/GPON) + 2 MRF +

TERMINATION
FEE balance of any amortization

MODEM FEE None for plans with lock-up. For no lock-up:

P4,500 (VDSL and GPON)
Globe shall have the full administrator rights over
the Globe-provided modem/routers. These
equipment shall be pulled-out and/or returned to
Globe upon termination of this Agreement except
in the case of no-lock up plan and pre-
termination where the subscriber acquires
ownership after payment of the modem fee.
 ITEM DETAILS

Content
Monthly charges for the content availed of by the subscriber will be billed on top of the
Monthly Recurring Fee (MRF) of the subscribed plan. Content’s monthly charges are as
follows:

1. Disney+ Mobile: Php 159/month starting on the 13th month

2. Disney+ Premium: Php 369/month starting on the 13th month
3. APV: P149/month starting on the 13th month
4. HBO GO: P149/month starting on the 13th month
5. KonsultaMD: P150/month starting on the 13th month

Globe reserves the right to add, delete or modify any or all of the offerings under the
Globe At Home plans. For more details, kindly visit https://www.globe.com.ph

Temporary Installation
Installations made on the same day of submission of application forms to direct sales
agents are temporary in nature and subject to the conduct of full verification of the
required supporting documents. Acceptance and approval of application is subject to
Globe’s sole discretion and policy.

Pre-termination Fees
The standard fees below shall apply should the subscriber decide to terminate his/her
account at any time within the twenty-four (24)-month lock-up period (for Plan 1699 and
above).

Modem fee (GPON/VDSL) of PhP 4,500.00 + 2 MRF + balance of any amortization

Once the Pre-Termination Fees are paid by the subscriber, the ownership of the modem
and device will be transferred to the subscriber and the same need not be returned to
Globe.
Lock-up Period

 Plan 1799 and above: Default lock-up period for new subscribers will be twenty four (24)
months unless the ‘No lock up’ option is availed, in which case, the subscriber would
have to pay for the modem device upfront (P4,500 - VDSL/Fiber) plus the installation fee
of Php 2,400.00.

Amount to be collected upon installation:

 For Non Prequal

o For plans with lockup: 2 Monthly Recurring Fee (MRF)
o For no lockup: PhP 2,400.00 upfront installation fee + 2 MRF + PhP 4500.00
modem fee
 For Prequal
o For plans with lockup: 1 Monthly Recurring Fee (MRF)
o For no lockup: 1 MRF + PhP 4500.00 modem fee

Device - HUAWEI Fiber-to-the-Room Solution and its accessories

Ownership Right
The Device is the sole and exclusive property of Globe and is available for rental only over a 24-
month lock-up period. Upon availment of this promo, the customer agrees to use the rented
Device as part of his/her subscription to the Globe At Home plan. Customer agrees that he/she
shall not tamper or alter the Device in any way. The rental fee for the Device is already included
in the Monthly Service Fee (MSF). At the end of the 24-month lock-up period, the ownership of
the Device will be transferred to the customer.

Delivery of the Device

Device will be delivered via courier to the designated address of the customer and the same can
be installed by the customer.

Disclaimer and Limitations

Customer acknowledges that the device experience will vary depending on the distance of
mesh, devices connected to the mesh, applications being used and other external factors. Mesh
connection speed will not exceed the maximum speed of your internet plan and the minimum
average speed is 30% of the current plan speed. Average area coverage for two (2) pcs. of
mesh is ten (10) meters. Maximum throughput of 500 mbps over WiFi connection in laboratory
setting. Other factors can affect speed and coverage. Customer agrees that Globe is not liable
for any changes or developments initiated by the Device brand manufacturer that may cause
any of the Devices and their respective software to malfunction or to stop functioning, subject to
the warranty provided by the manufacturer.

Warranty and Repair

The Device is provided "as is" and Globe does not warrant that the Device will satisfy the
customer's requirements or that the performance will be error-free. If customer is unsatisfied
with the Device performance (in terms of mesh coverage*, mesh speeds*, set-up, damaged
mesh received) Globe will work with the customer to resolve his/her concerns. This may include:

 Over the phone/online support

 Remote network speed tests
 Visit from Globe At Home technician

Subject to the manufacturer's warranty, the Device is covered by warranty as long as customer
is within the 24-mo lock-up period and on good standing. The Subscriber shall contact Globe via
the following channels only - Globe At Home App, Hotline (211 or 7730-1000) and FB
Messenger for initial troubleshooting. This service is free as long as the customer has an active
Globe At Home plan. Customer must present this Promo Certification upon availing of the
warranty. Customer will be endorsed to a technician after initial troubleshooting and pre-
checking. Technician visit and installment of the new mesh (if necessary) will be free of charge
as long as customer is within his/her 24-mo lock up and in good standing. For Device
replacement, Globe shall have the sole discretion to determine whether the Device shall be
replaced. Unless there is negligence, fault, misconduct, act or omission of the part of the
subscriber, Globe will replace the Device at no additional cost to the subscriber as long as
he/she is still subscribed to the plans that come with the Device.
Refund and Return Policy
The customer agrees that no cancellation is allowed once the plan order is confirmed. Should
the subscriber change his/her mind, prefers a plan with no mesh bundle or wants to pre-
terminate the plan, the customer agrees to pay the Device cost and/or the Termination Fees,
whichever is applicable. Any issues with the Device shall be immediately reported to Globe for
appropriate repair or replacement, as the case may be.

For more details about the HUAWEI Fiber-To-The-Room Solution kindly visit
https://www.globe.com.ph/broadband/fiber-to-the-room.html#gref

By checking "I hereby agree and accept.” or by signing this form, the customer hereby
confirms that he/she has read and understood the foregoing Special Terms and
Agreement (https://shop.globe.com.ph/terms-and-conditions) and the Data Privacy
Policy ( https://www.globe.com.ph/privacy-policy.html) and that he/she agrees to be
bound thereby.

[ ] I hereby agree and accept.

___________________________ ____________________
_ _
Complete name and signature Date