BitSpyder - The Culture of Knowledge

MPLS L2VPN Troubleshooting and Problem

Resolution
Module 6—Lab

Objectives
This lab is focused on problems that occur in MPLS network providing Layer 2 VPNs
(L3VPNs) servicing customer networks. You will be given real-life troubleshooting
tickets to solve. You will use the knowledge you acquired in your MASE HP
Enterprise Networks training course, as well as the knowledge you have gathered in
your day-to-day job and apply the troubleshooting methodology you learned in this
course and others.
After completing this module and associated hands-on activities, you will be able to
demonstrate proficiency:
 Troubleshooting and resolving issues with remote LDP connections
 Troubleshooting and resolving issues with Martini L2 virtual circuits
 Troubleshooting and resolving issues with Kompella L2 connections
 Troubleshooting and resolving issues with LDP advertisements

Rev. 11.11 L6 – 1
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Outline
The Troubleshooting HP Enterprise Networks course is built around standalone labs.
The labs include fairly complex networking issues. Each lab has been designed to
draw upon various areas of technology expertise and learner experience.
In this module you will be troubleshooting routing issues within a Service Provider
network and between that Service Provider and its customer(s).
Analysis and problem isolation in MPLS L2 VPNs is important for troubleshooters and
problem solvers to become adept at because:
 It is a service that is prevalent for both traditional service providers and large
enterprises.
 The technology combines LDP, L3 routing and virtual L2 connections across a
routed, MPLS domain – and thus issues can be difficult to isolate
This lab will unveil some common problems with L2VPNs (both Martini and
Kompella). You will do these labs and exercises in your assigned lab teams.

L6 – 2 Rev. 11.11
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MPLS L2VPN Troubleshooting and Problem Resolution

Network diagram for Lab Activity 6.1

The figure below shows the lab equipment used in this course and its configuration
for Lab Activity 6.1.

CE‐1K RIP CE‐2K

A5800 A5800
L2VC # 1

PEX OSPF PEY

A7503 P1 P2 A7503

A7506 A7506

L2VC # 2

CE‐1T CE‐2T
A5800 A5800
OSPF

Figure 6 - 1: Network diagram for Lab Activity 6.1

This lab consists of an MPLS core network and multiple Data Center locations. The
Core network equipment is:
 Two HP A7506 chassis switches serving as P1 and P2 routers interconnected via
Gigabit Ethernet.
 Two student pods, each consisting of
 One HP A7503 chassis switch serving as a PE router interconnected to one
P router and two CE Layer 3 Switches via Gigabit Ethernet
 Two HP A5800 series switches serving as CE routers for two different Data
Centers connected to their local PE router via Gigabit Ethernet
 The IGP for the Service Provider network is OSPF, and CE to CE routing (over the
L2VPN) is either RIP or OSPF.

Rev. 11.11 L6 – 3
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Troubleshooting HP Enterprise Networks

Lab Activity 6.1: Trouble Ticket 8

Your trouble ticket is for a Service Provider that is having problems with a Martini
L2VPN.

MASE Troubleshooting Trouble Ticket

Time Received: 1537 GMT
Ticket Number: 2011‐789166 Date Received: 31‐May‐11
Assigned to: Nelson/6987 Time Closed:
Priority: HIGH Date Closed:

Customer Name: BirdTime Inc.

Contact Name: Morris Rogers
Contact Phone: +1 612 777 9311
Contact eMail: mrogers@birdtime.com

Trouble Site or
Minneapolis, MN, USA
Location:

Brief Problem
Linked datacenters in Minneapolis and St. Paul not communicating
Description:

Problem History: 31‐May‐11: Customer is attempting to link data centers via two Martini L2VPNs over their
network core.

31‐May‐11: Remote LDP peer sessions are configured, but don't seem to be established.

31‐May‐11: The Layer 2 Virtual Circuits (l2vc) have been configured but are in a "down"
state.

Figure 6 - 2: Lab Activity 6.1: Trouble Ticket 8 8

L6 – 4 Rev. 11.11
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Troubleshooting HP Enterprise Networks

Write the problem definition below.

_______________________________________________________________________

_______________________________________________________________________

_______________________________________________________________________

_______________________________________________________________________

_______________________________________________________________________

What priority would you give this problem and why? Capture your recommendation
below.

_______________________________________________________________________

_______________________________________________________________________

Step 2 – Analysis
Replicate the problem
The course facilitator will give you the customer configuration files for your
troubleshooting ticket. Load these configuration files and see if you can simulate the
problem.
Where you able to recreate the problem, Y/N? ____________

Isolate the failing component

What were the previous changes to the system? Could these changes cause this
problem? Write below your findings.

_______________________________________________________________________

_______________________________________________________________________

_______________________________________________________________________

_______________________________________________________________________

_______________________________________________________________________

L6 – 6 Rev. 11.11
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MPLS L2VPN Troubleshooting and Problem Resolution

List the possible causes of this problem below.

_______________________________________________________________________

_______________________________________________________________________

_______________________________________________________________________

_______________________________________________________________________

_______________________________________________________________________

_______________________________________________________________________

_______________________________________________________________________

_______________________________________________________________________

_______________________________________________________________________

_______________________________________________________________________

Indicate below the troubleshooting tools you think would be helpful to solve this
problem.

_______________________________________________________________________

_______________________________________________________________________

_______________________________________________________________________

_______________________________________________________________________

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Troubleshooting HP Enterprise Networks

New CLI commands

There are many CLI commands that can be used to display the status of device
parameters. These commands can be useful is helping to trouble shoot customer
problems.
Below is a list of CLI commands that can be used to display various aspects of the
switch settings. Look these commands up in the HP CLI command manual and write
down the purpose of each of these commands. Indicate which of these commands
you think would be helpful to you in analyzing your troubleshooting problem.
CLI command
display mpls l2vc [remote-info]
display ip routing-table

L6 – 8 Rev. 11.11
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MPLS L2VPN Troubleshooting and Problem Resolution

Step 3 – Hypothesis
Perform technical evaluation
Use the tools you identified and analyze the problem. Based on your analysis what
is the root cause of the problem described in your trouble ticket? Write your
hypothesis below.

_______________________________________________________________________

_______________________________________________________________________

_______________________________________________________________________

_______________________________________________________________________

_______________________________________________________________________

_______________________________________________________________________

_______________________________________________________________________

_______________________________________________________________________

_______________________________________________________________________

_______________________________________________________________________

What is your recommended resolution and how will you validate the solution? Write
the proposed changes and validation below.

_______________________________________________________________________

_______________________________________________________________________

_______________________________________________________________________

_______________________________________________________________________

_______________________________________________________________________

_______________________________________________________________________

Rev. 11.11 L6 – 9
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Troubleshooting HP Enterprise Networks

_______________________________________________________________________

_______________________________________________________________________

_______________________________________________________________________

Are there any possible side effects to your proposed solution? Write them below.

_______________________________________________________________________

_______________________________________________________________________

_______________________________________________________________________

_______________________________________________________________________

Step 4 – Validation
Test your hypothesis
Implement your proposed changes and validate the solution in the manner you
described above.
Did you solution work (Y/N) __________
Whether the hypothesis was correct or flawed, it is always possible to learn
something new about the problem. What did you learn? Write it down and be
prepared to share with the class.

_______________________________________________________________________

_______________________________________________________________________

_______________________________________________________________________

_______________________________________________________________________

_______________________________________________________________________

L6 – 10 Rev. 11.11
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MPLS L2VPN Troubleshooting and Problem Resolution

If your solution did NOT work, write below other possible causes that you would like
to validate? Write these causes below. Return to step 3 and restart building your
hypothesis.

_______________________________________________________________________

_______________________________________________________________________

_______________________________________________________________________

_______________________________________________________________________

_______________________________________________________________________

If your solution did NOT work and you have no more possible causes you should
return to Step 1 Identification and look for additional information that you may have
overlooked.
If you successfully validated your hypothesis, how certain are you that your solution
will work when implemented in the live network? Indicate your assessment below.

□ Absolutely positive this solution will work

□ Over 95% confident that this solution will work
□ Fairly certain it will work
□ Not confident at all
If you think your confidence level is enough to proceed go on to the next step. Write
below what steps you would like to take to raise your confidence in your solution.

_______________________________________________________________________

_______________________________________________________________________

_______________________________________________________________________

_______________________________________________________________________

_______________________________________________________________________

Discuss these with your course facilitator and decide whether to implement these
steps or continue to the next step.

Rev. 11.11 L6 – 11
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Troubleshooting HP Enterprise Networks

Step 5 – Implementation
Develop your implementation plan
Network nodes impacted Proposed changes

______________________ _____________________________________________

______________________ _____________________________________________

______________________ _____________________________________________

______________________ _____________________________________________

______________________ _____________________________________________

______________________ _____________________________________________

______________________ _____________________________________________

______________________ _____________________________________________

Verification process

Step 1: ____________________________________________________________

Step 2: ____________________________________________________________

Step 3: ____________________________________________________________

Step 4: ____________________________________________________________

Step 5: ____________________________________________________________

Step 6: ____________________________________________________________

Step 7: ____________________________________________________________

Step 8: ____________________________________________________________

L6 – 12 Rev. 11.11
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MPLS L2VPN Troubleshooting and Problem Resolution

Back-out plan

Step 1: ____________________________________________________________

Step 2: ____________________________________________________________

Step 3: ____________________________________________________________

Step 4: ____________________________________________________________

Step 5: ____________________________________________________________

Step 6: ____________________________________________________________

Step 7: ____________________________________________________________

Step 8: ____________________________________________________________

Other relevant information

_______________________________________________________________________

_______________________________________________________________________

_______________________________________________________________________

_______________________________________________________________________

_______________________________________________________________________

_______________________________________________________________________

_______________________________________________________________________

Be prepared to present your implementation plan to the class.

Rev. 11.11 L6 – 13
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Troubleshooting HP Enterprise Networks

Step 6 – Verification
In normal work environments you would run your implementation plan and
verification procedure to determine if successful. In this lab the facilitator and other
students’ feedback on your plan will determine if your plan was successful.
Was your plan deemed successful (Y/N) _____________
Write notes here on how other student plans differ from yours. Make a list of good
ideas you want to take away from this lab.

_______________________________________________________________________

_______________________________________________________________________

_______________________________________________________________________

_______________________________________________________________________

_______________________________________________________________________

_______________________________________________________________________

_______________________________________________________________________

_______________________________________________________________________

_______________________________________________________________________

_______________________________________________________________________

_______________________________________________________________________

Your facilitator may ask you to share these ideas.

You have completed this trouble ticket.

L6 – 14 Rev. 11.11
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MPLS L2VPN Troubleshooting and Problem Resolution

Network diagram for Lab Activities 6.2 and 6.3

CE‐1K CE‐2K
A5800 RIP A5800

vpn1

PEX BGP PEY

A7503 P1 AS65100 P2 A7503

A7506 A7506

vpn2 RIP

vpn3 OSPF

CE‐1T CE‐2T
A5800 A5800

Figure 6 - 3: Network diagram for Lab Activities 6.2 and 6.3

The last two tickets for this lab consist of an MPLS core network and multiple Data
Center locations. The equipment and physical topology are the same as for Ticket
6-1, but the device configurations are different.

Rev. 11.11 L6 – 15
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Troubleshooting HP Enterprise Networks

Lab Activity 6.2: Trouble Ticket 9

Your trouble ticket is for a large customer that is having problems with a Kompella
L2VPN.

MASE Troubleshooting Trouble Ticket

Time Received: 1108 GMT
Ticket Number: 2011‐612098 Date Received: 25‐Feb‐11
Assigned to: Oscar/9050 Time Closed:
Priority: High Date Closed:

Customer Name: Fester Manufacturing

Contact Name: Herman Addams
Contact Phone: +40 264 565 000
Contact eMail: haddams@fester.com.ro

Trouble Site or
Cluj‐Napoca, Romania
Location:

Brief Problem
Linked Datacenters in Cluj‐Napoca and Sibiu not communicating
Description:

Problem History: 25‐Feb‐11: Customer is attempting to link Data Centers via Kompella L2VPN connections
over their network core.

25‐Feb‐11: The MPLS L2VPN configuration on the PE routers seems to be correct, but the
connection vpn1 (from CE‐1K to CE‐2K) shows as down.

Figure 6 - 4: Lab Activity 6.2: Trouble Ticket 9 9

L6 – 16 Rev. 11.11
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MPLS L2VPN Troubleshooting and Problem Resolution

Step 1 – Identification
Describe the symptoms of the problem? Write them below.

_______________________________________________________________________

_______________________________________________________________________

_______________________________________________________________________

_______________________________________________________________________

_______________________________________________________________________

_______________________________________________________________________

What is the physical environment? Write the key aspects below.

_______________________________________________________________________

_______________________________________________________________________

_______________________________________________________________________

_______________________________________________________________________

_______________________________________________________________________

_______________________________________________________________________

Describe what the customer wants to do? Write the customer need below.

_______________________________________________________________________

_______________________________________________________________________

_______________________________________________________________________

_______________________________________________________________________

_______________________________________________________________________

Rev. 11.11 L6 – 17
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Troubleshooting HP Enterprise Networks

Write the problem definition below.

_______________________________________________________________________

_______________________________________________________________________

_______________________________________________________________________

_______________________________________________________________________

_______________________________________________________________________

What priority would you give this problem and why? Capture your recommendation
below.

_______________________________________________________________________

_______________________________________________________________________

L6 – 18 Rev. 11.11
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MPLS L2VPN Troubleshooting and Problem Resolution

Step 2 – Analysis
Replicate the problem
The course facilitator will give you the customer configuration files for your
troubleshooting ticket. Load these configuration files and see if you can simulate the
problem.
Where you able to recreate the problem, Y/N? ____________

Isolate the failing component

What were the previous changes to the system? Could these changes cause this
problem? Write below your findings.

_______________________________________________________________________

_______________________________________________________________________

_______________________________________________________________________

_______________________________________________________________________

_______________________________________________________________________

List the possible causes of this problem below.

_______________________________________________________________________

_______________________________________________________________________

_______________________________________________________________________

_______________________________________________________________________

_______________________________________________________________________

_______________________________________________________________________

_______________________________________________________________________

_______________________________________________________________________

_______________________________________________________________________

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Troubleshooting HP Enterprise Networks

Indicate below the troubleshooting tools you think would be helpful to solve this
problem.

_______________________________________________________________________

_______________________________________________________________________

_______________________________________________________________________

_______________________________________________________________________

New CLI commands

There are many CLI commands that can be used to display the status of device
parameters. These commands can be useful is helping to trouble shoot customer
problems.
Below is a list of CLI commands that can be used to display various aspects of the
switch settings. Look these commands up in the HP CLI command manual and write
down the purpose of each of these commands. Indicate which of these commands
you think would be helpful to you in analyzing your troubleshooting problem.
CLI command
display mpls ldp lsp
display mpls l2vpn vpn-name <name> [local-ce | remote-ce]
display mpls l2vpn connection interface vlan-interface <vlan#>
display mpls l2vpn connection [summary]

L6 – 20 Rev. 11.11
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MPLS L2VPN Troubleshooting and Problem Resolution

Step 3 – Hypothesis
Perform technical evaluation
Use the tools you identified and analyze the problem. Based on your analysis what
is the root cause of the problem described in your trouble ticket? Write your
hypothesis below.

_______________________________________________________________________

_______________________________________________________________________

_______________________________________________________________________

_______________________________________________________________________

_______________________________________________________________________

_______________________________________________________________________

_______________________________________________________________________

_______________________________________________________________________

_______________________________________________________________________

_______________________________________________________________________

What is your recommended resolution and how will you validate the solution? Write
the proposed changes and validation below.

_______________________________________________________________________

_______________________________________________________________________

_______________________________________________________________________

_______________________________________________________________________

_______________________________________________________________________

_______________________________________________________________________

Rev. 11.11 L6 – 21
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Troubleshooting HP Enterprise Networks

_______________________________________________________________________

_______________________________________________________________________

_______________________________________________________________________

Are there any possible side effects to your proposed solution? Write them below.

_______________________________________________________________________

_______________________________________________________________________

_______________________________________________________________________

_______________________________________________________________________

Step 4 – Validation
Test your hypothesis
Implement your proposed changes and validate the solution in the manner you
described above.
Did you solution work (Y/N) __________
Whether the hypothesis was correct or flawed, it is always possible to learn
something new about the problem. What did you learn? Write it down and be
prepared to share with the class.

_______________________________________________________________________

_______________________________________________________________________

_______________________________________________________________________

_______________________________________________________________________

_______________________________________________________________________

L6 – 22 Rev. 11.11
 BitSpyder - The Culture of Knowledge

MPLS L2VPN Troubleshooting and Problem Resolution

If your solution did NOT work, write below other possible causes that you would like
to validate? Write these causes below. Return to step 3 and restart building your
hypothesis.

_______________________________________________________________________

_______________________________________________________________________

_______________________________________________________________________

_______________________________________________________________________

_______________________________________________________________________

If your solution did NOT work and you have no more possible causes you should
return to Step 1 Identification and look for additional information that you may have
overlooked.
If you successfully validated your hypothesis, how certain are you that your solution
will work when implemented in the live network? Indicate your assessment below.

□ Absolutely positive this solution will work

□ Over 95% confident that this solution will work
□ Fairly certain it will work
□ Not confident at all
If you think your confidence level is enough to proceed go on to the next step. Write
below what steps you would like to take to raise your confidence in your solution.

_______________________________________________________________________

_______________________________________________________________________

_______________________________________________________________________

_______________________________________________________________________

_______________________________________________________________________

Discuss these with your course facilitator and decide whether to implement these
steps or continue to the next step.

Rev. 11.11 L6 – 23
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Troubleshooting HP Enterprise Networks

Step 5 – Implementation
Develop your implementation plan
Network nodes impacted Proposed changes

______________________ _____________________________________________

______________________ _____________________________________________

______________________ _____________________________________________

______________________ _____________________________________________

______________________ _____________________________________________

______________________ _____________________________________________

______________________ _____________________________________________

______________________ _____________________________________________

Verification process

Step 1: ____________________________________________________________

Step 2: ____________________________________________________________

Step 3: ____________________________________________________________

Step 4: ____________________________________________________________

Step 5: ____________________________________________________________

Step 6: ____________________________________________________________

Step 7: ____________________________________________________________

Step 8: ____________________________________________________________

L6 – 24 Rev. 11.11
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MPLS L2VPN Troubleshooting and Problem Resolution

Back-out plan

Step 1: ____________________________________________________________

Step 2: ____________________________________________________________

Step 3: ____________________________________________________________

Step 4: ____________________________________________________________

Step 5: ____________________________________________________________

Step 6: ____________________________________________________________

Step 7: ____________________________________________________________

Step 8: ____________________________________________________________

Other relevant information

_______________________________________________________________________

_______________________________________________________________________

_______________________________________________________________________

_______________________________________________________________________

_______________________________________________________________________

_______________________________________________________________________

_______________________________________________________________________

Be prepared to present your implementation plan to the class.

Rev. 11.11 L6 – 25
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Troubleshooting HP Enterprise Networks

Step 6 – Verification
In normal work environments you would run your implementation plan and
verification procedure to determine if successful. In this lab the facilitator and other
students’ feedback on your plan will determine if your plan was successful.
Was your plan deemed successful (Y/N) _____________
Write notes here on how other student plans differ from yours. Make a list of good
ideas you want to take away from this lab.

_______________________________________________________________________

_______________________________________________________________________

_______________________________________________________________________

_______________________________________________________________________

_______________________________________________________________________

_______________________________________________________________________

_______________________________________________________________________

_______________________________________________________________________

_______________________________________________________________________

_______________________________________________________________________

_______________________________________________________________________

Your facilitator may ask you to share these ideas.

You have completed this trouble ticket.

L6 – 26 Rev. 11.11
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MPLS L2VPN Troubleshooting and Problem Resolution

Lab Activity 6.3: Trouble Ticket 10

This trouble ticket is for the same customer as the previous ticket, as they are having
further problems with Kompella L2VPN.

MASE Troubleshooting Trouble Ticket

Time Received: 1108 GMT
Ticket Number: 2011‐612098‐2 Date Received: 27‐Feb‐11
Assigned to: Oscar/9050 Time Closed:
Priority: High Date Closed:

Customer Name: Fester Manufacturing

Contact Name: Herman Addams
Contact Phone: +40 264 565 000
Contact eMail: haddams@fester.com.ro

Trouble Site or
Cluj‐Napoca, Romania
Location:

Brief Problem A follow‐up to Ticket# 2011‐612098 ‐ Customer trying to connect a 2nd pair of Data Centers
Description: over L2VPN

Problem History: 27‐Feb‐11: Though PE routers show L2VPN connection "vpn2" as up, devices attached to CE‐
1T and CE‐2T (as well as the CE devices themselves) are unable to communicate with one
another via subnet 10.YX.100.0/24 (X and Y correspond to the pods of the students working
together, X=odd, Y=even: A=1, B=2, C=3, D=4, etc.).

28‐Feb‐11: Further discovered that L2VPN connection "vpn3" which should connect subnet
10.YX.200.0/24 from CE‐1T and CE‐2T is also not working (connection status is down).

Figure 6 - 5: Lab Activity 6.3: Trouble Ticket 10 10

Rev. 11.11 L6 – 27
 BitSpyder - The Culture of Knowledge

Troubleshooting HP Enterprise Networks

Step 1 – Identification
Describe the symptoms of the problem? Write them below.

_______________________________________________________________________

_______________________________________________________________________

_______________________________________________________________________

_______________________________________________________________________

_______________________________________________________________________

_______________________________________________________________________

What is the physical environment? Write the key aspects below.

_______________________________________________________________________

_______________________________________________________________________

_______________________________________________________________________

_______________________________________________________________________

_______________________________________________________________________

_______________________________________________________________________

Describe what the customer wants to do? Write the customer need below.

_______________________________________________________________________

_______________________________________________________________________

_______________________________________________________________________

_______________________________________________________________________

_______________________________________________________________________

L6 – 28 Rev. 11.11
 BitSpyder - The Culture of Knowledge

MPLS L2VPN Troubleshooting and Problem Resolution

Write the problem definition below.

_______________________________________________________________________

_______________________________________________________________________

_______________________________________________________________________

_______________________________________________________________________

_______________________________________________________________________

What priority would you give this problem and why? Capture your recommendation
below.

_______________________________________________________________________

_______________________________________________________________________

Step 2 – Analysis
Replicate the problem
The course facilitator will give you the customer configuration files for your
troubleshooting ticket. Load these configuration files and see if you can simulate the
problem.
Where you able to recreate the problem, Y/N? ____________

Isolate the failing component

What were the previous changes to the system? Could these changes cause this
problem? Write below your findings.

_______________________________________________________________________

_______________________________________________________________________

_______________________________________________________________________

_______________________________________________________________________

_______________________________________________________________________

Rev. 11.11 L6 – 29
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Troubleshooting HP Enterprise Networks

List the possible causes of this problem below.

_______________________________________________________________________

_______________________________________________________________________

_______________________________________________________________________

_______________________________________________________________________

_______________________________________________________________________

_______________________________________________________________________

_______________________________________________________________________

_______________________________________________________________________

_______________________________________________________________________

_______________________________________________________________________

Indicate below the troubleshooting tools you think would be helpful to solve this
problem.

_______________________________________________________________________

_______________________________________________________________________

_______________________________________________________________________

_______________________________________________________________________

New CLI commands

There are many CLI commands that can be used to display the status of device
parameters. These commands can be useful is helping to trouble shoot customer
problems.
Below is a list of CLI commands that can be used to display various aspects of the
switch settings. Look these commands up in the HP CLI command manual and write
down the purpose of each of these commands. Indicate which of these commands
you think would be helpful to you in analyzing your troubleshooting problem.
CLI command
display vlan <vlan#>
display port trunk
L6 – 30 Rev. 11.11
 BitSpyder - The Culture of Knowledge

MPLS L2VPN Troubleshooting and Problem Resolution

Step 3 – Hypothesis
Perform technical evaluation
Use the tools you identified and analyze the problem. Based on your analysis what
is the root cause of the problem described in your trouble ticket? Write your
hypothesis below.

_______________________________________________________________________

_______________________________________________________________________

_______________________________________________________________________

_______________________________________________________________________

_______________________________________________________________________

_______________________________________________________________________

_______________________________________________________________________

_______________________________________________________________________

_______________________________________________________________________

_______________________________________________________________________

What is your recommended resolution and how will you validate the solution? Write
the proposed changes and validation below.

_______________________________________________________________________

_______________________________________________________________________

_______________________________________________________________________

_______________________________________________________________________

_______________________________________________________________________

_______________________________________________________________________

Rev. 11.11 L6 – 31
 BitSpyder - The Culture of Knowledge

Troubleshooting HP Enterprise Networks

_______________________________________________________________________

_______________________________________________________________________

_______________________________________________________________________

Are there any possible side effects to your proposed solution? Write them below.

_______________________________________________________________________

_______________________________________________________________________

_______________________________________________________________________

_______________________________________________________________________

Step 4 – Validation
Test your hypothesis
Implement your proposed changes and validate the solution in the manner you
described above.
Did you solution work (Y/N) __________
Whether the hypothesis was correct or flawed, it is always possible to learn
something new about the problem. What did you learn? Write it down and be
prepared to share with the class.

_______________________________________________________________________

_______________________________________________________________________

_______________________________________________________________________

_______________________________________________________________________

_______________________________________________________________________

L6 – 32 Rev. 11.11
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MPLS L2VPN Troubleshooting and Problem Resolution

If your solution did NOT work, write below other possible causes that you would like
to validate? Write these causes below. Return to step 3 and restart building your
hypothesis.

_______________________________________________________________________

_______________________________________________________________________

_______________________________________________________________________

_______________________________________________________________________

_______________________________________________________________________

If your solution did NOT work and you have no more possible causes you should
return to Step 1 Identification and look for additional information that you may have
overlooked.
If you successfully validated your hypothesis, how certain are you that your solution
will work when implemented in the live network? Indicate your assessment below.

□ Absolutely positive this solution will work

□ Over 95% confident that this solution will work
□ Fairly certain it will work
□ Not confident at all
If you think your confidence level is enough to proceed go on to the next step. Write
below what steps you would like to take to raise your confidence in your solution.

_______________________________________________________________________

_______________________________________________________________________

_______________________________________________________________________

_______________________________________________________________________

_______________________________________________________________________

Discuss these with your course facilitator and decide whether to implement these
steps or continue to the next step.

Rev. 11.11 L6 – 33
 BitSpyder - The Culture of Knowledge

Troubleshooting HP Enterprise Networks

Step 5 – Implementation
Develop your implementation plan
Network nodes impacted Proposed changes

______________________ _____________________________________________

______________________ _____________________________________________

______________________ _____________________________________________

______________________ _____________________________________________

______________________ _____________________________________________

______________________ _____________________________________________

______________________ _____________________________________________

______________________ _____________________________________________

Verification process

Step 1: ____________________________________________________________

Step 2: ____________________________________________________________

Step 3: ____________________________________________________________

Step 4: ____________________________________________________________

Step 5: ____________________________________________________________

Step 6: ____________________________________________________________

Step 7: ____________________________________________________________

Step 8: ____________________________________________________________

L6 – 34 Rev. 11.11
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MPLS L2VPN Troubleshooting and Problem Resolution

Back-out plan

Step 1: ____________________________________________________________

Step 2: ____________________________________________________________

Step 3: ____________________________________________________________

Step 4: ____________________________________________________________

Step 5: ____________________________________________________________

Step 6: ____________________________________________________________

Step 7: ____________________________________________________________

Step 8: ____________________________________________________________

Other relevant information

_______________________________________________________________________

_______________________________________________________________________

_______________________________________________________________________

_______________________________________________________________________

_______________________________________________________________________

_______________________________________________________________________

_______________________________________________________________________

Be prepared to present your implementation plan to the class.

Rev. 11.11 L6 – 35
 BitSpyder - The Culture of Knowledge

Troubleshooting HP Enterprise Networks

Step 6 – Verification
In normal work environments you would run your implementation plan and
verification procedure to determine if successful. In this lab the facilitator and other
students’ feedback on your plan will determine if your plan was successful.
Was your plan deemed successful (Y/N) _____________
Write notes here on how other student plans differ from yours. Make a list of good
ideas you want to take away from this lab.

_______________________________________________________________________

_______________________________________________________________________

_______________________________________________________________________

_______________________________________________________________________

_______________________________________________________________________

_______________________________________________________________________

_______________________________________________________________________

_______________________________________________________________________

_______________________________________________________________________

_______________________________________________________________________

_______________________________________________________________________

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Your facilitator may ask you to share these ideas.

You have completed this trouble ticket and the lab.

L6 – 36 Rev. 11.11
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