Job Title: Process Expert

Corporate Grade: BA3

Reports to (Line Manager’s Job Title): BA4/AVP
Direct Reports (if applicable): NA
Business Area: Functions
Department/Function Level 1: HR
Department/Function Level 2: HR Operations
Primary Location: Chennai
IAR Role No
Regulated Role No

Role Profile Attestation

The content of this role profile is relevant for the role in question
Name of reviewer: Priyanka Gautam
Role of reviewer: Director , HR
Date of review: 02/11/2023

Barclays Overview
Barclays is a British universal bank. We are diversified by business, by different types of customers and clients, and
by geography. Our businesses include consumer banking and payments operations around the world, as well as a
top-tier, full service, global corporate and investment bank, all of which are supported by our service company
which provides technology, operations and functional services across the Group.

We are an equal opportunity employer and we are opposed to discrimination on any grounds.

Working Flexibly
We’re committed to providing a supportive and inclusive culture and environment for you to work in. This
environment recognises and supports ways to balance your personal needs, alongside the professional needs of our
business. Providing the opportunity for all our employees, globally to work flexibly empowers each of us to work in
a way that suits our lives as well as enabling us to better service our customers’ and clients’ needs. Whether you
have family commitments or you’re a career, or whether you need study time or wish to pursue personal interests,
our approach to working flexibly is designed to help you balance your life.
If you would like some flexibility, then please discuss this with the hiring manager.

About Barclays HR
The HR Function is made up of c.1,400 people globally in HR Business Partnering; Delivery & Advisory;
Leadership, Talent, Culture and Diversity and Inclusion; Employee Relations; Learning, Talent Acquisition; Reward
and Performance; People Analytics; HR Change; Payroll, and HR Operations.
We want to create the best possible experience for our colleagues - whether they’re experienced professionals or just
starting their career at Barclays. We offer plenty of opportunities to develop and get the most from their careers.

• As an HR function: We know that through great HR we'll grow individuals and future leaders, so that
they can help the organisation flourish
• With our senior leaders, we'll build an environment that is engaging, collaborative and empowering.
One that motivates our colleagues to do the best they can
• We ensure that our people strategies are aligned with the needs of the organisation, keeping our
colleagues at the heart of all we do

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 • We aspire to deliver world class HR services that are simple, efficient and insightful so we are focused
on driving innovation and identifying opportunities to continually improve our processes and leverage
technology to deliver value adding services to the businesses we support

About HR Operations and Payroll

HR Operations is an Enabling Transaction Cycle which represents a combination of global sub-services

supporting all HR Transaction Cycles, as well as colleagues across Barclays. Sub-services consist of:
 HR Operations General
 HR Operations Helpdesk
 Learning Operations
 Talent Acquisition Operations
 Reward and Performance Operations
Payroll is a core Transaction Cycle and a critical service for Barclays, covering 27 country payrolls and spanning
over 400 unique processes and vendors

We are an equal opportunity employer and we are opposed to discrimination on any grounds.
As a part of our team, you’ll be involved in varied and stimulating challenges which are critical for a wide range of
stakeholders including current and former Barclays employees, line managers, candidates, and all of the HR teams.

Overall purpose of role

The role holder will be responsible for providing excellent support to colleagues on HR and Payroll
transactions and queries relating to the end-to-end colleague lifecycle at Barclays; from onboarding to off
boarding/retirement.

Key Accountabilities
The role holder will be responsible for:
 Ensuring that queries/ transactions are delivered in line with agreed Service Level Agreements, providing
support and guidance to the business with a focus on delivering an excellent colleague experience throughout the
interaction. Where issues arise, the role holder will be responsible for any remediation efforts through identification,
analysis and resolution to prevent re-occurrence.
 Working with their Team Manager/Operational Manager to plan, provide support and guide the team through
delivery of day-to-day activities.
 Ensuring that all the controls are operated effectively and in a timely manner, with the appropriate sign-offs in
place for all operational controls.
 Ensuring operators within the team have timely and complete understanding of any technical or process changes
and the resulting implications for the colleague experience.
 Identification, and leading on implementation, of opportunities for continuous improvement initiatives to further
enhance our processes, controls, and/or colleague experience.
 Work with Team Manager / AVP and take joint responsibility for the control the workflow to ensure process
efficiencies are achieved, team performance is optimised, Service Level Agreement are met by ensuring productivity
and accuracy measures are in place
 Complete all tasks depending on area of the business. Examples may include (but not exhaustive of):
o Collation of Communication/Process Updates
o Real Time Adherence
o Attendance Issues
o Updating of individual’s HR Records

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 o Processing of Hire details, Amend Employee records, provide on time inputs to Payrolls and manage exit
process of Colleagues etc

Stakeholder Management and Leadership

 The role holder’s primary client are internal Barclays colleagues and other HR Transaction Cycles, however
there may also be a requirement to engaged with other teams across Barclays and/or external third parties, as
appropriate.
 The role holder will be required to work within a geographically dispersed, sometimes virtual team and
stakeholder group.

Decision-making and Problem Solving

 Utilise data to influence and inform effective decision-making.
 Builds trust through credible use of facts and data.
 Ability to creatively resolve problems or issues independently and at pace.

Person Specification

Essential Skills/Basic Qualifications:

 Must hold a Bachelor’s degree or be expecting to graduate within the next 12 months
 Strong problem-solving skills with a passion for relationship building
 Motivated and ambitious self-starter
 Strong written & verbal communication and presentation skills, with ability to produce high quality
presentations/papers with clear updates.

Desirable skills/Preferred Qualifications:

 Ability to complete or advise on completion of high-volume routine/non-routine tasks and prioritise accordingly
 Ability to handle escalation, broader understanding of technical systems and procedural training
 Time Management
 Analytical skills

Risk and Control Objective

Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide
Risk Management Framework and internal Barclays Policies and Policy Standards.

Purpose, Values and Mindset

We deploy finance responsibly to support people and businesses, acting with empathy and integrity, championing
innovation and sustainability, for the common good and the long term.
Our values underpin everything we do: Respect, Integrity, Service, Excellence and Stewardship.

Respect
We harness the power of diversity and inclusion in our business, trust those we work with, and value
everyone's contribution.
Integrity
We operate with honesty, transparency and fairness in all we do.
Service
We act with empathy and humility, putting the people and businesses we serve at the centre of what we do.
Excellence
We champion innovation, and use our energy, expertise and resources to make a positive difference.
Stewardship
We prize sustainability, and are passionate about leaving things better than we found them.
Empower
Trust and support each other to deliver. Make decisions with those closest to the topic. Include diverse perspectives.
Celebrate success and learn from failure.
Challenge

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Question whether things can be done better. Use insights based on data to inform decisions. Be curious about how
we can adapt and improve. Speak up and be open to alternative viewpoints.
Drive
Focus on outcomes. Deliver with pace. Be passionate and ambitious about what we do. Take personal responsibility.
Actively build collaborative relationships to get things done

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