Professional Documents
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Personal Details:
Nationality :Indian
Career Objective:
“To contribute my efforts in the synergy of a reputed organization and to rise along with the growth
of the organization which shall provide me with the learning and competitive environment, essential
for my development”
Academic Qualifications:
The OCLD is a premier training institute, managed by the top executive team of The Oberoi Group. It
grooms bright individuals from across the globe to become globally competitive managers in the
hospitality industry. The participants are meticulously selected, after a tough screening process, by the
Chairman himself. The 2 year curriculum is divided in 3 stages and involves extensive research based
classroom studies coupled with professional experience in 3 different types of Oberoi hotels (usually a
metro hotel, a luxury resort and one hotel under the Trident brand).
Trained at:
Foundation stage: Trident Bandra Kurla, Mumbai
Intermediate stage: The Oberoi wildflower hall, Shimla
Executive stage: The Oberoi, Gurgaon.
.
Organization Position Duration
Skill Base:
Ensure maintenance, cleanliness, hygiene and ambience of all areas as per organizational
standards
Planning and organizing the department
Have efficiently handled all shifts
Independently handled guestrooms/floors & public areas
Handling of VIP guests- rooms, remarks and requirements
Handling of guest complaints, issues and queries
Daily coordination with allied departments whenever required
Planned preventive maintenances and daily coordination with engineering department
Effective utilization of resources
Manpower planning
Responsible for staff productivity
Recommend changes in systems and procedures
Guest interaction
Training and development of the team
Responsible for Guest Questionnaire Analysis
Responsible for Guest Lost and Found articles
Analyzing departmental expenses and cutting down waste
Designated as the Hygiene Manager for the hotel to ensure implementation of the
hygiene practices across the hotel
I am inclined towards the creative activities. Painting and Poem writing are some the
activities I am interested in.
Have been awarded as star of the month at work place for my extraordinary contribution
towards maintain high net promoter score
Have been designated as the Hygiene manager for Trident Gurgaon. (July 2020-
March2022)
Personal Strengths:
Confidence.
Learning agility.
Leadership capabilities and a good team player.
Ability to plan and prioritize my work.
Excellent communication skills.
Enhanced interpersonal skills.
Self-motivated with a strong work ethic for professionalism and timeliness.
Pleasing personality and positive attitude
Creative thinking and decision making
Linguistic proficiency:
- English (Can read, write and speak) - Hindi (Can read, write and speak)