Professional Documents
Culture Documents
Faculty of Business
BUS20119 Information Management
2020-21 Semester A
COURSE OUTLINE
A) Course Examiner/Lecturer/Tutor
Course Examiner/Lecturer/Tutor: Michael Wu Email: wum@uow.edu.au
Consultation Hour: Every Thursdays: 15:00 to
17:00
Lecturer/Tutor: David Ma Email: ykdma@uow.edu.au
Consultation Hour: To be advised
Lecturer/Tutor: Alan Tam Email: cctam@uow.edu.au
Consultation Hour: To be advised
In order to achieve better learning, you are strongly recommended to read the textbook chapters and
preview the lecture notes and tutorial exercises before attending each lecture and tutorial.
All course materials are available from Moodle. Please get them ready for the class.
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D) Teaching / Tutorials Hours
Lecture: 26 hours (2 hours per week)
Tutorial: 13 hours for each class (1 hour per week)
Lecture Session
Text
CILO Week Topic Book
Chapter
Course Introduction
1, 6 1 1
The Importance of Management Information Systems (MIS)
1, 6 2 The Importance of MIS 1
Organizational Strategy, Information Systems, and Competitive
4 3 3
Advantage
1 4 Hardware, Software and Mobile Systems 4
3, 4 5 Database Processing 5
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Tutorial/Computer Laboratory Session
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F) Textbook
G) Assessment Tasks
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• Students will be assessed individually and as a team. Scoring will be based on i) identification of key
issues of the case, ii) clear analysis of the case, iii) arousing of in-class discussion, and iv) presentation
fluency. The marking criteria is stated on Page 7 of this document.
• The time for each team to conduct presentation is 15 minutes. At the end of the presentation, there will
be a 5 minutes Q&A session and other students are expected to ask reasonable questions and/or provide
observations on the information delivered during the presentation. Students can obtain Extra marks in
asking GOOD questions
• The Team Leader should submit the hard-copy of their presentation to the tutor and the soft-copy of
their PPT(x) presentation file to Moodle. Late submission of either hard-copy or soft-copy of the PPT
file will not be accepted.
Presentation Topics:
The hard-copy of the PPT file, in the form of 4-slide-per-page and 2-sided, should be stapled with the Cover
Sheet, the members’ Contribution Form, and the Score Sheet and submitted to your tutor right before your
presentation.
The soft-copy of the PPT file should be uploaded to Moodle on or before Sunday of your presentation week.
Before submission, the Team Leader should check that:
The purpose of using this electronic submission box is to check the originality of your file. Students should
do in-text citations and provide a list of references in the PPT(x) file whenever necessary.
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BUS20119 Information Management
Semester A 2020-2021
Team No: ______________ (to be assigned by the tutor) Date/Time of Presentation: ___________
(Team Leader)
* If all team members have contributed to the assignment more or less the same, 20% (with 5 members) should be
marked on it.
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BUS20119 Information Management
Semester A 2020-2021
Case Study Presentations Score sheet (15%)
Similarity %: __________ (filled in by the Tutor)
Assessment Criteria Poor (D) Fair (C) Good (B) Excellent (A)
Content (70%) The topic not clear; There is a great deal of Sufficient information An abundance of
information included information that is not that relates to the material clearly related
CILO:
that does not support clearly connected to topic; many good to the topic; points are
2. Information
the topic in any way the topic points made but there clearly made and all
systems for group
is an uneven balance evidence supports the
collaboration
and little variation main ideas
(20%)
4. Apply concepts of
computer
applications (20%)
5. Design information
management
solutions (20%)
6. Ethical use of
information
systems (10%)
D (1-20) C (21-40) B (41-55) A (56-70)
Presentation File Little or no multimedia not clearly Use of multimedia not Balanced use of
(10%) multimedia used or connected to the topic; well connected to the multimedia; properly
ineffective use of some grammatical topic; few grammatical used to develop the
multimedia; lot of mistakes mistakes presentation; no
grammatical mistakes grammatical mistakes
Speaking Skills Inaudible or too loud; Some mumbling; little Clear articulation but Poised, clear
(10%) no eye contact; rate eye contact; uneven not as polished articulation; proper
too slow/fast; speaker rate; little or no volume; steady rate;
seemed uninterested expression good posture and eye
and used monotone contact; enthusiasm;
confidence
Audience Response Incoherent; audience Some related facts but Presented facts with Involved the audience
(5%) lost interest and could went off topic and lost some interesting in the presentation;
not determine the the audience’s “twists”; held the points made in
point of the attention most of the audience’s attention creative way; held the
presentation time. most of the time audience's attention
throughout
Length of Too long or too short Within three minutes Within two minutes of Within one minute of
Presentation (5%) of allotted time allotted time allotted time
Comments:
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I) Individual Self-Reflection Report (10%)
Through the Group Case Study Presentation, student evaluate his/her learning experience such as
• what you have learnt, your feelings, your realizations, your actions etc. (from the Group Case Study
Presentation);
• your (and/or your team members, etc.) contribution to the Group Case Study Presentation and how you
get on with your team members, the difficulties encountered in doing the Group Case Study Presentation
(e.g. application of concepts or information search) and how the problems are overcome;
• the most successful and the most difficult issue(s) in the Group Case Study Presentation;
• whether the theories and concepts learnt in the Group Case Study Presentation are useful in your discipline
of study (e.g. Accountancy, Marketing, Financial Studies, etc.);
• how/what you have read and learned might change your thinking and affect your practice in both personal
and academic situations;
• suggestions for the improvements of the Group Case Study Presentation and
• any relevant points you may want to discuss etc.
Submission:
• a Hardcopy of one A4 page (300 - 400 words) individual reflection report with the Individual Reflection
Report Cover Sheet to be submitted to the tutor on Friday of Week 13.
• the Softcopy (in MS Word format) should be submit to Moodle for plagiarism checking on Friday of
Week 13.
- Format of filename: BUS20119_Reflection-XXX-TeamY-StudentID.docx (where XXX is tutorial
class, Y is your team number, StudentID is your full Student ID, e.g. BUS20119_Reflection-L01-
Team1-5001234.docx).
- Mark will be deduced if the is any suspected case of plagiarism.
- Never submit the cover sheet to Moodle!
• Late submission (both soft and hard copies) will be not accepted.
Marks Requirements
• Points are clearly delivered and with examples supporting the main ideas
9-10
• Well formatted report with no grammatical mistakes
• Points are delivered but with few examples supporting the main ideas
7-8
• Well formatted report with few grammatical mistakes
• Points are delivered without any examples supporting the ideas
5-6
• Report with satisfactory format and some grammatical mistakes
• Points are not clearly delivered
3-4
• Report with basic format and a lot of grammatical mistakes
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BUS20119 Information Management
Semester A 2020-2021
Plagiarism Declaration
I understand that Plagiarism is regarded as a very serious offence in UOWCHK. Any related offence will
lead to disciplinary action.
I declare that, to the best of my knowledge and belief, this assignment is my own work, all sources have been
acknowledged and the assignment contains no plagiarism.
I further declare that I have NOT previously submitted this work or any version / part of it for assessment in
any other course offered by UOWCHK or any other education institution in Hong Kong or overseas. If a
clear case of plagiarism is found, penalties may include failure for this course, suspension from study,
expulsion from UOWCHK, and debarment from re-admission.
Signature: ______________________________________
Date: ______________________________________
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J) Computer Laboratories & Project (25%)
The breakdown of the assessment tasks will be as follows:
Each student has to submit individually the lab results of “Computer Lab 1: What-If Analysis” and
“Computer Lab 2: PivotTable Reports Generation” Excel files (2% each, total 4%) to Moodle by Friday of
Week 8.
1. From the What-if data file provided, create a table. Heading for first column is “Avg. number of
mainland visitor arrival per day”, second column is “Mainland visitors’ total contribution HK retail
sales”, and the third column is “HK GDP”.
2. Use “Avg. number of mainland visitor arrival per day” as the first “Column input cell”.
3. Calculate the “Mainland visitors’ total contribution HK retail sales”, and “HK GDP” for different “Avg.
number of mainland visitor arrival per day”, ranging: 100000, 90000, 80000, 70000, 60000, 50000,
40000, 30000, 20000, 10000.
4. Create the What-if Data Table.
5. Interpret the resulting table (i.e., what relationships do you find from the table?)
1. From the PivotTable data file provided, select the top 10 economies in term of their GDP.
2. Use the selected data to create PivotTable Reports in a new worksheet.
3. Use “Country” and then “GDP” as rows; use “GDP growth” as columns; and use “Unemployment” as
content of the table.
4. Set two decimal points for Unemployment rates.
5. Remove column Grand Total.
6. Remove all Subtotals.
7. Sort the Column Labels by Ascending Order of Unemployment (Hint: Click on the button next to the
“Column Labels”).
8. Interpret the resulting table (i.e., what relationships do you find from the table?)
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Submission:
Each team should submit the hardcopy of the Group Computer Project Report (stapled with the related
Computer Project Cover Sheet) to the tutor’s pigeonhole, and upload the softcopy to Moodle.
Remember to specify clearly your Tutor’s name, Tutorial class number, Team number, all team
members’ full Names and Student ID number.
BUS20119_Computer Project-XXX-TeamY.doc
BUS20119_Computer Project-XXX-TeamY.xls
(where XXX is tutorial class, Y is your team number, e.g. BUS20119_Computer Project-L01-Team1.xls).
Cover Sheet
Content Outline Page
Introduction
Sections of analysis and discussion on solution procedure and interpretation for each of the problems
(You could add different mind maps to illustrate your procedure of solving each of these problems)
Conclusion and Recommendations
Deadline of submission is on the Friday of Week 13 for all teams. (For late submissions, 10% of your
original marks will be deducted for each calendar day late.)
Plagiarism found will score zero marks and be regarded as academic misconduct.
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BUS20119 Information Management
Semester A 2020-2021
COVER SHEET
Tutorial
Team:
Group:
Contribution
Student FULL name Student ID Signature
%*
Marks Marks
Marking Criteria
Distribution % Awarded
Procedures for producing the result 8%
Accuracy of the result 4%
Interpretation of the result 3%
Total 15%
* If all team members have contributed to the assignment more or less the same, 20% (with 5 members) should be
marked on it.
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K) Individual Written Report (25%)
SMAC (social, mobile, analytics and cloud) is the concept that the convergence of four technologies is
currently driving business innovation.
SMAC enables a business to transit from traditional to digital business. The four technologies improve
business operations and help companies get closer to the customer with minimal overhead and maximum
reach. The proliferation of structured and unstructured data created by mobile devices, wearable technology,
connected devices, sensors, social media, and website browsing is creating new business models built on
customer-generated data. None of the four technologies can be an afterthought because it's the integration of
social, mobile, analytics and cloud together that creates a competitive advantage and new business
opportunities.
Social: Social media platforms such as Twitter, Facebook, Instagram and Snapchat have provided
businesses with new ways to reach, interact with, target and acquire customers. It has given rise to new
marketing tactics such as viral marketing campaigns, and new data sources such as likes, reposts,
hashtags and network connections.
Mobile: Mobile technologies and platforms such as the iPhone and the iPad, have changed the way
people communicate, shop and work. The introduction of connected devices and wearable devices, both
of which rely on cheap sensors to generate and transmit data, are the basis for new business models and
new services offered to customers.
Analytics: Data analytics allows businesses to understand how, when and where people consume certain
goods and services. It is also used as a predictive indicator for future customer behavior. As the cost for
processing power and storage decreased, analytics became a top priority for companies. The open source
project Apache Hadoop ushered in a new era of analytics called big data.
Cloud: Cloud computing provides a new way to access technology and the data a business needs to
quickly respond to changing markets and solve business problems. It ushered in a new way to build
infrastructure, platforms and services. Amazon Web Services was one of the big disruptors in this space.
A pioneer in the tapestry of digital services, SMAC uses customer-provided data combined with existing
loyalty programs, enterprise social media presence, and other functions while capitalizing on the popularity
of cloud computing and mobile technology. SMAC enables enterprises to function as a consumer-driven
digital business.
Recently, the Internet of Things (IoT), a network of connected devices that enables machine to machine
communications, is often referenced in relation to SMAC, but exactly where it fits in is still up for debate.
Some believe IoT belongs under the SMAC umbrella; others see IoT as an extension of the four already-
established SMAC pillars.
NetFlix, the popular video company, was one of the few ones who adopted SMAC framework to achieve its
ambition of fast growth and optimized operations. They took the decision to shift from traditional data
center environment to cloud based setup in Amazon AWS Infrastructure. Netflix used all of the four
components of the SMAC framework:
Social: Users are encouraged to log in using their social media accounts that help the registration
process faster thereby better user experience. Users can share their activity on their social media
accounts so that they can share experience, reviews with their friends. Netflix continues to use social
media to build and promote its brand. For example, the company creates original content, and by
releasing an entire series of episodes at once, it triggers a social media buzz that gets customers talking
and builds up a fan base.
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Mobile: Mobile technologies and platforms such as the iPhone and the iPad, have changed the way
people communicate, shop and work. The introduction of connected devices and wearable devices are
the basis for new business models and new services offered to customers. The videos both recorded and
streaming is well architected for users to access on their mobile devices and laptops with uniform user
experience across all devices.
Analytics: Netflix can break down customer data analysis to such a granular level that its
recommendation engine can personalize suggestions for individual family members who share the same
account, a concept known as 1:1 marketing. Analytics helps to know the interests, preferences, and
choices of video content of the users so that Netflix can optimize their digital library based on the
customer’s demand.
Cloud: Netflix draws upon up to 20,000 servers running in Amazon data centers. Using the potential of
Amazon AWS cloud features, Netflix is able to spread its processing across many different data centers
for data redundancy and distributed processing. The AWS cloud services help Netflix to safeguard
themselves from possible infrastructure outages.
References
Rouse, M. and Laskowski, N. (n.d.). What is SMAC (social, mobile, analytics and cloud)? - Definition from
WhatIs.com. Retrieved from https://searchcio.techtarget.com/definition/SMAC-social-mobile-analytics-and-cloud.
Telecom (2017, August 17). How Social media, Mobile, Analytics, and Cloud Computing [SMAC] together is
improving business? Retrieved from https://www.progroalliance.org/social-mobile-analytics-cloud-computing/
Watts, S. (2019, July 1). Whatever happened to SMAC: Social, Mobile, Analytics, and Cloud? Retrieved from
https://www.bmc.com/blogs/smac-social-mobile-analytics-cloud/.
Assignment
Select a company in Mainland China, Hong Kong or Taiwan that has harnessed the SMAC (or part of
SMAC) framework. Based on the concepts learnt in this course (e.g. Week 4: Hardware, Software and
Mobile Systems; Week 6: The Big Data and Cloud Computing; Week 9: Social Media Information
Systems etc.), analyze and evaluate the implementation of SMAC in the company in order to attain
competitive advantage and explore new business opportunities. You should also make
recommendations on the improvements and/or implementation of SMAC in the company in future.
The softcopy of your file should be labelled as "BUSC20119_Individual Written Report-Tutorial Group No.
-Student Number.doc" (For example: BUSC20119_Individual Written Report-LG1-52233688.doc) and
submitted to Moodle on Friday of Week 13. Late submission will result in a 10% of mark deduction per
calendar day.
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BUS20119 Information Management
Semester A, 2020/21
Individual Written Report Cover Sheet
Plagiarism Declaration
I understand that Plagiarism is regarded as a very serious offence in UOWCHK. Any related offence will
lead to disciplinary action.
I declare that, to the best of my knowledge and belief, this assignment is my own work, all sources have been
acknowledged and the assignment contains no plagiarism.
I further declare that I have NOT previously submitted this work or any version / part of it for assessment in
any other course offered by UOWCHK or any other education institution in China or overseas. If a clear
case of plagiarism is found, penalties may include failure for this course, suspension from study, expulsion
from UOWCHK, and debarment from re-admission.
Signature: ______________________________________
Date: ______________________________________
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BUS20119 Information Management
Semester A, 2020/21
Individual Written Report Assessment Rubric (25%)
Total Mark:
Grade:
Additional comments:
Tutor: Date:
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L) SUPPLEMENTARY INFORMATION FOR ASSESSMENT-RELATED
POLICIES
Students should draw attention on following notes about the assessment-related policies:
1. A student’s final mark in this course will be the aggregate of the results from all assessment tasks
according to the percentage weighting of the assessment tasks, leading to the award of a final grade.
2. Students have the responsible to keep a record of all assessment works submitted to the lecturer or
tutor. Students should receive the grade sheet of each assessed work in 14 to 21 working days. All
assessed works will be retained for one year by the course examiner after the release of final grade
and then will be destroyed.
3. According to the UOWCHK’s rules on academic honesty, “Academic Honesty” is central to the
conduct of academic work. Students are expected to present their own work, give proper
acknowledgement of other’s work, and honestly report findings obtained. Academic dishonesty is
regarded as a serious offence in UOWCHK. Any related offence can lead to disciplinary action with a
penalty including expulsion from UOWCHK and debarment from re-admission.
5. Students who encountered in learning difficulties should approach the course examiner or tutor at
once to seek for appropriate advices and supports.
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