The document discusses creating a business process model for a sales cloud solution, including developing a capability map detailing the process from prospect to contract, analyzing the current state, and holding a kickoff meeting to gather business requirements from various teams and leaders. It also mentions creating journey maps for the service cloud and experience, documenting requirements, and testing features.
The document discusses creating a business process model for a sales cloud solution, including developing a capability map detailing the process from prospect to contract, analyzing the current state, and holding a kickoff meeting to gather business requirements from various teams and leaders. It also mentions creating journey maps for the service cloud and experience, documenting requirements, and testing features.
The document discusses creating a business process model for a sales cloud solution, including developing a capability map detailing the process from prospect to contract, analyzing the current state, and holding a kickoff meeting to gather business requirements from various teams and leaders. It also mentions creating journey maps for the service cloud and experience, documenting requirements, and testing features.
A Story using Personas Acceptance Criteria*Clarity to the team? Acknowledge…Successfully tested Annotated Process Flow… As a Sales Crerk… Ask Questions To...On Shared Goals… Ask the Support manager Assign a bug to the… Business Leaders, middle… Capability Model*”Prospect To Contract” Create a Process map Detailling Current State Analysis*BA utilize? Demo Standard Features Describe work with others Develop a process map Development and QA Teams Document the current State, OFFER Enterprise Analysis*Service Clouda Enterprise Analysis*VP Entity Relationship Diagram(ERD) Escalate the Concern… Gather Business Requirements… Hold A Kickoff Meeting… Inspiring*30% Interviewing* SL`s It Builds a Shared… Items that are crucial to Journey Map*Service cloud Journey Map*Service cloud and experience… Journey mapping*SQS – SGS Log a defect for the name