ROLANDO JEROME MAGO

CUSTOMER SERVICE REPRESENTATIVE

SUMMARY
Computer Technician with 9 years of experience in
providing on-site technical services to end users in various
business industries. Skilled in installing, configuring user
applications in Windows operating system, installing and
conguring network devices, windows server configuration
and administration, and repair works. Possess a vocational
degree in Computer System Servicing NC II
EDUCATION
ICCT Colleges Foundation
Cainta, Rizal
August 2021 - August 2022
Bachelor of Science in Electronics Engineering
Tulay na Lupa Senior High School
Tulay na Lupa, Labo, Camarines Norte
Computer System Servicing NC II
June 2016 - April 2018
RELEVANT SKILLS
Digital Data Analytics 80%
Digital Marketing 70%
CONTACT
Phone: (212) 256-1414
Email: lauren.chen@gmail.com
LinkedIn: linkedin.com/in/lauren-chen/
RELEVANT WORK EXPERIENCE
2014 – Present
Computer Technician
 Provide on-site customer service to customer's complaints
regarding computer hardware, software and network related
issues.
 Assists customers in upgrades both in software and hardware,
modifications across different business industries
 Install end-user software applications for varied purposes such
as for educational, business industries, and for personal uses
 Detemined necessary course of action, order required parts
from trusted suppliers and replacement of defective parts
 Estimated the cost of defective computer parts replacement
for laptop and desktop computer repair works

Adobe Photoshop 90% June 2017–August 2019

Dig Digital Marketing Associate
Adobe Illustrator 75%
MOMO Software, New York, NY

Adobe InDesign 95%  Helped research, write, and edit blog posts for
AutoCAD Kingston’s website
80%
 Determined relevant keywords and entities for pages
Rhinoceros 70% using Semrush, Ahrefs, and Page Optimizer Pro

Microsoft Excel 90%

Salesforce 75%

Hootsuite 95%

CERTIFICATION

May 2019
Certification Name Here
Company or Institution Name