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Edwin Agwu Middlesex University Business School, Hendon Campus, London, UK THE
CONTRIBUTION OF ELECTRONIC BANKING TO CUSTOMER SATISFACTION: A CASE
OF GC. Kaleem, A, Ahmad, S (2008), Bankers perceptions of electronic banking in Pakistan;
Journal of. The inferential statistics involve regression, Analysis of Variance (ANOVA) and multiple
regression analysis. Keywords: Electronic banking, Electronic payment, bankers’ perception, post
consolidation era. However, every development comes with its “pros and cons” because as
technology innovation has improved service delivery and profitability of banks in Nigeria, crimes are
also at a high side. However this new introduction into the various economies of the world is not
without reaction both favorable and unfavorable. Major problems envisaged that can hinder the
implementation of the policy are: cyber fraud, limited point of sales and numeracy illiteracy. These
were obtained from the 2017 Central Bank of Nigeria (CBN) Statistical Bulletin using the ordinary
least square regression (OLS). Abu-musa (2005): “investigating the perceived threats of
computerized accounting information system. Ayo, Ekong, Fatudimu, and Adebiyi (2007) conducted
an investigation on the level of adoption of ICT. This study examines the cashless economic system
so as to assess its feasibility in Nigeria with regards to timeless, preparedness and adequacy against
the backdrop of our level of development both technologically and educationally. The population of
the study was made up of the commercial banks in operation in Nigeria. Indistinguishable from
Magic: How the Cybersecurity Market Reached a Trillion. Pavlou, P. A. (2003) 'Consumer
acceptance of electronic commerce: Integrating trust and risk with the. Considering the rapid spread
in the adoption of electronic banking as a channel for performing various bank transactions among
banks in Nigeria, this study investigated the roles e-banking adoption has played in the performance
of organizations using a case study of commercial banks in Nigeria. According to Ovidiu-Constantin
(2009), accounting is heavily involved in. This in turn is reduced to the final cholesterol secosterol
aldehyde product by the same methionine, which may provide an explanation for the presence of
methionine sulfoxide fractions in A. Alexander Decker Bruixes i mariners Bruixes i mariners
abellotgroc 07 hum- water-final-18 hayoung 07 hum- water-final-18 hayoung HY Shin Outreach
frontiers of microfinance service development in rural ethiopia a ca. The research is a quantitative
research which used primary sources of data collection. Keywords: E-Banking, HR Performance,
Service Delivery, Bank Customer Relationship, Customer Satisfaction See Full PDF Download PDF
See Full PDF Download PDF Related Papers THE IMPACT OF INFORMATION AND
COMMUNICATION TECHNOLOGY ON MODERN BANKING OPERATIONS IN NIGERIA A
CASE STUDY OF TEN SELECTED UNITED BANK FOR AFRICA (UBA) PLC. A specifically
designed questionnaire was used as a tool, and banks employees were requested to. Convenience of
conducting banking outside the branch official opening hours. It's like a masterclass to be explored
at your own pace. Considering the fact that the population is not too large, the study adopted census
sampling technique were adopted by utilizing data collected from one hundred and twenty eight
(128) top bank management in Ekiti State who were at the supervisory level of bank branches in
Ado-Ekiti metropolis (bank managers, operational managers, customer officers and marketing
managers). Therefore, it means that banking industry cannot but embrace digital innovations in their
services delivery. We guarantee meeting the deadline no matter how tight it is. There is evolution in
development of internet banking. In the context of a research paper or thesis the literature review is
a critical synthesis of previous research A unit may fall sick because of a major lubricant i. There is
limited research dealing with the role of interventions that can assist managers in making effective
decisions to speed the adoption process. The key points discussed across the documents include.
Micro finance Institutions in Nigeria, Journal of Economic Development and Managerial Studies, 1.
An Application of the Theory of Diffusion of innovation”, Issues in Informing Sciences and.
Nigeria: An Empirical Review, European Journal of Economics, Finance and Administrative. An
emeprical study on Saudi organisation”, J.king Saudi unidersity 18 (1). Download Free PDF View
PDF See Full PDF Download PDF Loading Preview Sorry, preview is currently unavailable. In
pursuance of this objective, primary data were obtained by administering questionnaires to staff of
four purposively selected banks (Ecobank, UBA, GTB and First bank). Pavlou, P. A. (2003)
'Consumer acceptance of electronic commerce: Integrating trust and risk with the. Table II shows the
bankers’ perceptions of the risks associated with electronic banking. Furthermore, E-banking
provides access to customer’s information from the data base and cost of cheque and postage was
eliminated using E- banking. Highlighting the impact of ICT in recent years, Rao, Metts and Mong
(2003) observed that the 1990s. Alexander Decker The Effect of Electronic Banking on the
Operations of Deposit Money Banks in. Any refund request must be made within the Refund Period.
Communication Strategies in a Changing Global Environment, Hong Kong, May. Literature review
on integration of regulatory capital and liquidity instruments You can always count on free revisions
if any corrections are necessary; Prompt delivery no matter what. A discussion of the implications of
these results and limitations were provided at the end. Method of data analyses used was multiple
regressions to achieve the stated objectives. Abnormalities of hormones and inflammatory cytokines
in women affected with p. This paper seeks to point out the implications, in a developing economy
like Nigeria, of a cashless banking which still permits some cash in the economy that is home to both
the formal and informal sector. This makes the country to be heavily cash-based economy. In case
you are not satisfied with any of the Services, you can submit a refund request according to these
Terms within the Refund Period. Increased availability and accessibility of more self-service
distribution channels helps bank. How bankers perceive the benefits and threat associated with
electronic banking has implications on. This study is an overview of e-Banking in the Nigerian
banking industry. Agboola (2006) observed that some payments are now being automated and
absolute volume of cash. In Nigeria, the initial adoption of electronic business in Nigerian banks was
in 1990. Edwin Agwu Middlesex University Business School, Hendon Campus, London, UK THE
CONTRIBUTION OF ELECTRONIC BANKING TO CUSTOMER SATISFACTION: A CASE
OF GC. Abu-musa (2005): “investigating the perceived threats of computerized accounting
information system. The Nigerian banking industry has not been left behind. Therefore, taking
advantage on Information and Communication Technologies (ICT) is an increasing challenge for
developing countries. Customers can currently withdraw money through the ATM machines in any
part of the country.
Moutinho, L., Davies, F., Deng, S., Miguel P. S. and Alcaniz J. E. (1997), “The future role of bank.
Your Points are accumulated on your Credit Balance. The IISTE, a U.S. publisher, is currently
hosting the academic journals listed below. Salawu, Rafiu O. and Salawu, Mary K. (2007) The
Emergence of Internet Banking in Nigeria: an. In order to achieve the primary objective of the study,
the study used structured questionnaire as a means of data collection from 120 respondents
randomly selected. Appraisal, Information Technology Journal, 6 (4), pp. 490-496. A branch of a
bank was understudied and the respondents constituted all employees in the branch who are directly
and indirectly involved in e-business products and services of the bank. Download Free PDF View
PDF Linking Innovations with Productivity in a Nigeria Banking Firm: What roles for ICT. The
survey selected every tenth branch at random and addresses of the branches were downloaded.
Several research have been conducted on e-business and performance but in different contexts. Table
I shows the mean scores of bankers’ perceptions of the benefits of electronic banking. Table I. The
mechanistic theozyme model predicts an energetically viable pathway that is unusual in that triplet
oxygen is normally considered to be unreactive in this context unless first excited to the singlet stat.
An evaluation of the efficacy of information technology on the performance of. Somoye
R.O.C.(2008): The Performances of Commercial Banks in Post Consolidation Period in. They noted
that IT security may be a major downside to banking in Nigeria and therefore the industry isn't stable
enough for e-banking. In addition, respondents felt that they have to check and. This paper
addressed significant gaps in existing knowledge about the Internet banking and landscape. The
introduction of ICT has improve banking efficiency in rendering services to customer, The role of
ICT in the actualization of various organizational objectives cannot be overemphasized has it ensure
prompt delivery of resources essential to attain an enviable ends. Report this Document Download
now Save Save Literature Review For Later 0 ratings 0% found this document useful (0 votes) 188
views 6 pages Literature Review Uploaded by Kakili Chishi AI-enhanced description This paper
reviews several documents related to e-commerce and online banking security issues. In pursuance of
this objective, primary data were obtained by administering questionnaires to staff of four
purposively selected banks (Ecobank, UBA, GTB and First bank). Before years include 2006-07,
2007-08, 2008-09, 2009-10 and after years include 2010-11, 2011-12, 2012-13, 2013-14. Keywords:
Information technology, Security, E-Banking, Banking industries, Nigeria. The amount of Points
added to the Credit Balance is calculated on the basis of the order price excluding the applied
discount if any. Further research may be conducted on the impact of electronic business on the
performance of Nigerian banks by understudying more than one bank. Electronic banking has gained
increasing popularity and thus attracted the attention of both academics. Nancy et al.’s (2001) study
found that customers’ complain about computer logon times which are. It was concluded that the
introduction of new channels into their ebanking operations drastically increased bank performances,
since the more active customers are with their electronic transactions the more profitable it is for the
banks. This study has examined e-banking and security challenges in relation to the development of
the banking sector in Nigeria. Micro finance Institutions in Nigeria, Journal of Economic
Development and Managerial Studies, 1. IJCSIS Research Publications A Study on Role of
Technology in Banking Sector A Study on Role of Technology in Banking Sector ijtsrd A
comparative analysis of the application of information technology by foreig.
The results of the ADF unit root tests show that the levels of the variables contain unit roots whereas
their first differences do not contain unit roots. The Convenience Activity on TQM of Advanced
Technology on User Expectation of. Thornton and White (2001) that compared several electronic
distribution channels available for banks. Business, Economics, Finance and Management PAPER
SUBMISSION EMAIL. The findings showed that R 2 captured 0.560 of the relationship between
Automated teller machine, internet banking and mobile banking on bank performance in Ekiti State.
The Nigerian banking industry has not been left behind. Communication Strategies in a Changing
Global Environment, Hong Kong, May. A quantitative research design was adopted to answer the
research question and achieve the research objectives. This improvement was noticed in the strength
of banks, revenue and capital bases, as well as in customers’ loyalty. The Impact of Customers
Perception on Cost of Internet Banking on Its Usage i. Appraisal, Information Technology Journal, 6
(4), pp. 490-496. The study employs primary data using questionnaires as the research instrument.
Therefore, it means that banking industry cannot but embrace digital innovations in their services
delivery. The study presented useful recommendations for policy makers. Pavlou, P. A. (2003)
'Consumer acceptance of electronic commerce: Integrating trust and risk with the. Whereas Barnes
and Howlett, (1998) pointed out that IT-. Lack of specific laws to govern Internet banking is another
important concern for both the bankers and. Structured questionnaire was used to source the primary
data. Fast-paced technological and economic changes have accelerated human experiences in a
triumphalist fashion, providing convenience, ease, time- and cost-saving advantages. Internet
technology has brought about a paradigm shift in banking operations to the extent that banks
embrace internet technology to enhance effective and extensive delivery of wide range of value
added products and services. The results may not be the same with a wider population. Convenience
of conducting banking outside the branch official opening hours. Online banking is a technological
advancement that has brought about such a change. A discussion of the implications of these results
and limitations were provided at the end. Bankers’ Perceptions of the Risks Associated with
Electronic Banking. Bank-customer relationship and customers’ satisfaction was also found to have
been greatly enhanced. Tellers are today equipped to issue receipts (deposit slips) for cash deposits
the. Before years include 2006-07, 2007-08, 2008-09, 2009-10 and after years include 2010-11,
2011-12, 2012-13, 2013-14. These findings are the opposite of those found by Birch and. GIFs
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