ELIEZER ISAAC PINO BLOISE

eliezerpino12@gmail.com
(507) 62865716

Highly accomplished and result-driven professional with a strong background in maritme transportation and logistic
management. With motre that 12 year of experience, consistently excelling in role of operations and commercial
responsabilties. Delivering exceptional results for the organizations operating in a highly dynamic and challenging
enviroments.

PROFESSIONAL EXPERIENCE
GREAT WHITE FLEET
US Customer Services Supervisor January 2022- Today

Direct report to the Regional Manager of Customer Care NA & CA, with nine direct reports at customer care level.

Main Roles:
 Manage the daily activities such as billing, new work orders, inland coordination and any related to provide a good
service to our customers.
 I lead a team of 9 person that are in charge of the daily operation and coodinations with the carriers, terminal operator
and others.
 Ensure full Compliance with country laws and regulation in Unitaed State for example USDA, FDA, CBP and other.
playing a pivotal role in aligning all operation and activities with the company standards.
 Continues communication with the ports managers in NA region, identify any oportunituy to avoid extra cost, find the
root of cause of possible issues, find the best solution and execute it.
 Active collaboration on the new integration for transmiting via EDI the import & export manifest filling.
 Control of the liner inventory seeking always to improve the fleet utilization in the NA, CA and EU.
 Responsible for developing and supporting relationships with regional, key and new customers, monitoring,
accompanying and guaranteeing compliance with ocean export operations of 58'000 FEU, import of 5'000 FEU per year.

Achievements:
 Responsible for developing and supporting relationships with regional, key and new customers, monitoring,
accompanying and guaranteeing compliance with ocean export operations of 58'000 FEU, import of 5'000 FEU per year.
 Increased the productivity of the Customer Care team by 15%. I established key performance indicators (KPI), e.g:
bookings per FTE, response time <2 Hours, Plan vs Budget, customer satisfaction %, number of monthly incidents.

Planing, Logistics and Claims Supervisor July 2021 – January 2022

Main Roles:

 Review historical sales trends, research demand drivers, prepare forecast data, develop statistical forecast models, and
evaluate forecast results.
 Successfully communicate forecast and inventory estimations to management.
 Actively collaborate to develote a claim module in our actual data system, working together with the IT data team.
 Continues support to the other department in operation execution with the NA, CA and EU terminals.
 Evaluation, analysis and execution of liner customer claims, identify the opportunities to reduce extras cost following the
standards of the company.

Achievements:
 I collaborate with all the company stakeholder, to transition the United States operations to Panama in 90 days. I
developed a comprehensive takeover plan where I ensured business continuity in parallel with the closure of operations
in the United States. All of this, ensuring fulfillment of 100% of the Volume.
 Complete the execution for the claim module in the actual data system. Reducing the workflow of the agent and improve
the visibility for the users.

CROWLEY PANAMA
Equipment Control and Land Operaration Supervisor. March 2017- July 2021
Responable Panama land operations and oversee the right utilization of the container in the fleet. Reporting to the Director Land
Operations for Central America.

Main Roles:
 Ensure full Compliance with country laws and regulation, playing a pivotal role in aligning all operation and activities with
the company standards.
 Lead the day to day activities and operations within theCrowleys operation department demonstrating a hand-on
approach to efficiently manage the Panama operations.
 Manage the Trucking and VOCC land operations, overseen the negotiation of rates with third party providers to secure
reliable transportation for the import and export cargo.
  Analyzed and implement strategic action plans to enhance Profit and Loss indicator, contributing to a significant
improvement on the regional finalcial performance.
 Support digital transformation project, capture business reqruirement in order to implement new technologies.
 Assessing and evaluating work sites, recognizing and addressing situations or conditions concerning health, safety,
security or environmental.

Achievements:
 I increased the revenue of the trucking and inland transportation by 1,7% yearly (USD 5k to 7k monthly).
 Renegociated with suppliers, earinng a 15% margin under the offer structure
 Collaborate to implement the TMW (Transportation Management System) for the region and the standardization the
regional operational process.
 Active participation on the implementation of Softship systems for the Maritime Operations,
 I restructured the Panama Operations, with an impact of 25% revenue versus previus year.
 I developed 4 important Operational Excellence projects for the Region, including: a) updated process flow charts for the
product, b) refreshed key performance indicators, c) set up new control procedures in ground handling operations d) I
developed a quality management system in Panama and Colon.

PANALPINA PANAMA February 2013 – March 2014

Import Coodinator.

Main Roles:
 End to end Panama import process: Shipment tracking, documentation follow up, customer communication
nacionalization of the cargo and final delivery.
 Secure to apply the proper shipment costing, provide on every shipment the right billing and ensure to have a profitable
shipment.
 Preparation of daily, weekly and monthly KPIs for the board managements.

Achievements:
 I performance an active role on moving the air operation import process from the HQ to the Airport.

MOL AMERICA INC April 2011 – June 2012

NA West Coast Cargo Coordinator.
Responsible for the PCX services for the West coas of NA, aim to performed the best vessel utilization. This services counted
with 3 vessel with a weekly rotation in China and the West coast of US.

Main Roles:
 Contanltlu coordination with the 2 terminas in the west coast to ensure the correct load of empty/load equipment at port.
 Continues communication port coordinatior seeking for quick solutions and making sure to follow the internal process.
 React to emergencies that could take place during vessel operations and coordinate with vessel planners, terminals,
cargo contingency plans.
 Root cause analysis and problem resolution for all logistics operations.
 Reconciling the units loaded port vs shipping line report.

EDUCATION
MBa. Higher Education 2023
Universidad Latina de Panama
MSc. International Transportation and Logistic
2016
International School of Managemet Germany
BSc. Maritime and port operation Management
2013
Universidad Interamericana de Panama

LANGUAGES

SPANISH ENGLISH GERMAN

Advanced. Native. Conversational

COURSES AND CERTIFICATIONS

Power BI Basic UDEMY (incomplete) 2024

First Aid Cetificated 2024
Fire Control and Use of the fire extinguisher 2024
Universidad del Excel UDEMY 2023
Fitness Personal Trainer 2020

ACKNOWLEDGMENTS
Academic Excellence DAAD-Panama 2013
Best agent of the Year Sitel 2009