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0 10-July-2020

Study Guide in OM 107 Facilities Management Module No.1

STUDY GUIDE FOR MODULE NO. 1

Basics of Facilities Management

MODULE OVERVIEW

In this chapter we will going to study the definitions of facilities management according to different
international organizations, its functions and scopes, and the international organizations developing the field
of facilities management.

For more information regarding the topic, please visit the link https://www.youtube.com/watch?
v=k2qJ6Xgaee0 to better understand the topic and what’s facilities management all about.

MODULE LEARNING OBJECTIVES

At the end of this module, you should be able to:

1. Define the fundamentals of facilities management

2. Distinguish functions of Facilities management
3. Familiarize with FM organizations
4. Recognize the holistic nature of FM

LEARNING CONTENTS (Definitions of Facilities Management according to International

Organizations)

Definitions of Facilities Management according to ISO, European Standard, BIFM, FMA, and IFMA

• Facilities Management is an interdisciplinary field devoted to the coordination of space, infrastructure, people
and organization, often associated with the administration of office blocks, arenas, schools, sporting
complexes, convention centers, shopping complexes, hospitals, hotels, etc.

Definition from Wikipedia

• The International Organization for Standardization (ISO) defines FM as the "organizational function which

integrates people, place and process within the built environment with the purpose of improving the quality of
life of people and the productivity of the core business.“

• The integration of processes within an organization to maintain and develop the agreed services which
support and improve the effectiveness of its primary activities. – European Standard

• According to the British Institute of Facilities Management (BIFM) “Facilities Management is the integration
of multi-disciplinary activities within the built environment and the management of their impact upon people
and the workplace”.

• Facility management is understood to mean the integration of processes within an organization for the
provision and development of the agreed services, which serve to support and improve the effectiveness of
their main activities. – Facilities Management Association - Australia (FMA)

• Facilities management is a profession that encompasses multiple disciplines to ensure functionality of the
built environment by integrating people, place, process and technology. – International Facility Management
Association (IFMA)

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Study Guide in OM 107 Facilities Management Module No.1

Functions of Facility Management

People

•Critical to the success of facility management

1. Communication and interpersonal skills help facility manager’s work well with facility occupants

2. Facility management services support occupant performance

•Supports organization’s business strategy

•Supports “attract and retain” strategy

Place

•Second most expensive asset after people

•Responsibilities:

1. On-site facilities - office buildings, plants and real estate property

2. Off-site workplaces - alternative workplaces

Process

•Includes policies and procedures to guide efforts to ensure health and safety of occupants

•Policies identify high-level areas that require governance

•Procedures identify actions needed to meet the policy requirements and access facility services

Technology

•Application of hardware and software systems used to organize, store and disseminate information

•Utilizes technologies to manage buildings and facility management organizations

1. Integrated workplace management systems (IWMS)

2. Computer-aided facility management (CAFM)

3. Computerized maintenance management systems (CMMS)

4. Building information modeling (BIM)

5. Other software

Core vs. Non-Core activities of the Organization

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Study Guide in OM 107 Facilities Management Module No.1

Core – are activities of the organization attributed to economic and financial activities that are profit-making or
customer-centric in nature.

Non-Core – are activities of the organization that are generally described as non-economic or non-financial
activities but are very important to the organization’s day-to-day operations.

The physical scope of Facilities Management

1. People

• Levels of access to organizational resources are granted to the people of the organization according to their
levels of authority.

• They need in an environment suitable for their line of work

2. Property / Equipment (Scope of Property & Equipment in FM)

• Real Estate Properties

• Real Estate Maintenance: Renovation vs. Retrofitting

• Equipment Maintenance and Disposal

• Asset Management / Portfolio Management

• Site Selection and Planning

3. Supplies and Inventory (S&I scope of FM)

• Enterprise Resource Planning, Material Requirements Planning, Management Information Systems

• Supply Chain / Logistics

• Supplies/Inventory Audit

4. Service- typically FM might be split into two areas:

• Hard services- relate to the actual fabric and building systems. Like Building Fabric Maintenance, air
conditioned maintenance, decoration and refurbishment, lift and escalator maintenance and plumbing and
drainage etc.

• Soft services- minor Project management: (cleaning, recycling, pest control, handyman services, waste
disposal, internal plants and security)

Introduction to International Organizations which are developing the Facilities Management field
(BIFM, FMA, & IFMA)

British Institute of Facilities Management

The British Institute of Facilities Management (BIFM) is the professional body for facilities management (FM).
Founded in 1993, they promote excellence in facilities management for the benefit of practitioners, the
economy and society. Supporting and representing over 16,000 members around the world, both individual
FM professionals and organisations, and thousands more through qualifications and training.

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They promote and embed professional standards in facilities management. Committed to advancing the
facilities management profession as they provide a suite of membership, qualifications, training and
networking services designed to support facilities management practitioners in performing to the best of their
ability.

Facility Management Association – Australia

The Facility Management Association is the peak national industry body for facilities management,
representing and supporting professionals and organisations responsible for the operational management of
Australia’s built environments.

Established in 1988, today FMA has branches in the Australian Capital Territory, New South Wales,
Queensland, South Australia, Tasmania Victoria and Western Australia. The primary focus of the Association
is to ensure the needs of professionals and organisations working in and dealing with facilities management
are understood and considered in government and business policy formulation and decision making.

FMA provides a range of services to members, including advocacy and industry standards development,
research, networking and information based events and seminars, education and professional development
opportunities and support for special interest groups.

International Facility Management Association

Founded in 1980, IFMA is the world's largest and most widely recognized international association for facility
management professionals, supporting 24,000 members in 105 countries. The association's members,
represented in 134 chapters and 17 councils worldwide, manage more than 37 billion square feet of property
and annually purchase more than US$100 billion in products and services.

IFMA conducts research that strengthens the knowledge and skills of FM professionals while advancing the
FM profession. They also provide a wide range of educational courses from entry-level programs to those for
highly experienced facility managers.

The IFMA also produces industry-leading publications, including magazines, newsletters and blogs and active
in the social media community via LinkedIn, Twitter, Facebook, YouTube and Flickr.

LEARNING ACTIVITY 1

1. What is facilities management?

2. Enumerate the functions of facilities management. Define each briefly.
3. What are the physical scopes of facilities management?
4. Enumerate the international organizations which are developing the facilities management field.
Differentiate each organization.
LEARNING CONTENTS (title of the subsection)

LEARNING ACTIVITY 2

True or False:

1. The International Organization for Standardization (ISO) defines FM as the "organizational function which
integrates people, place and process within the built environment with the purpose of improving the quality of
life of people and the productivity of the core business.“

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Study Guide in OM 107 Facilities Management Module No.1

2. According to the British Institute of Facilities Management (BIFM) “Facilities Management is the integration
of multi-disciplinary activities within the built environment and the management of their impact upon people
and the workplace”.

3. Place is the critical to the success of facility management.

4. Technology is the application of hardware and software systems used to organize, store and disseminate
information

5. Process includes policies and procedures to guide efforts to ensure health and safety of occupants.

6. Core activities are activities of the organization that are generally described as non-economic or non-
financial activities but are very important to the organization’s day-to-day operations.

7. Non-Core activities are activities of the organization attributed to economic and financial activities that are
profit-making or customer-centric in nature.

8. The physical scopes of facilities management are people, property, supplies and inventory and technology.

9. The Facility Management Association is established in 1993.

10. The British Institute of Facilities Management (BIFM) is founded in 1988.

11. The British Institute of Facilities Management (BIFM) promote and embed professional standards in
facilities management.

12. International Facility Management Association is founded in 1980.

13. Facility Management Association is the world's largest and most widely recognized international
association for facility management professionals, supporting 24,000 members in 105 countries.

14. FMA provides a range of services to members, including advocacy and industry standards development,
research, networking and information based events and seminars, education and professional development
opportunities and support for special interest groups.

15. The primary focus of the FMA is to ensure the needs of professionals and organisations working in and
dealing with facilities management are understood and considered in government and business policy
formulation and decision making.

SUMMARY

 This module provides a definition of facilities management from different international organizations.
 The functions of facilities management are people, place, process and technology.
 Core activities of the organization are profit-making or customer-centric in nature. Non-Core activities of the
organization are generally described as non-economic or non-financial activities but are very important to the
organization’s day-to-day operations.
 The physical scopes of facilities management are people, property/equipment, supplies and inventory, and
services.
 And finally, there’s an introduction to different international organization which are developing the field of
facilities management.

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Study Guide in OM 107 Facilities Management Module No.1

REFERENCES

BIFM, IFMA, and FMA websites

www.gensleron.com

Facilities Management: the Dynamics of Excellence, Facilities Management: towards best practice

https://www.youtube.com/watch?v=k2qJ6Xgaee0

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