MINISTRY OF EDUCATION AND TRAINING FINAL EXAM IS300

NATIONAL ECONOMICS UNIVERSITY MANAGEMENT INFORMATION SYSTEMS

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Faculty: Advanced Educational Programs
Mode of study: ...................Intake: 61.........
Exam place: ………. - NEU.........................
Exam date: 21/11/2021….. Exam time: …..
Allowed time: 90 minutes………………….
(Open Book Exam)

PART I: THEORY QUESTIONS (40 POINTS)

Question 1 (2 Points) A list of football scores with the names of the teams that played the
games would be considered
A. Data
B. Knowledge
C. Information
D. Wisdom
Question 2 (2 Points) New technologies can produce new products very _____, which _____
the threat from substitute products.
A. slowly, decreases
B. quickly, increases
C. slowly, increases
D. slowly, does not affect.
Question 3 (2 Points) … focuses on defining what information a person or an organization
has the right to obtain about others and how this information can be accessed and used.
A. Information accuracy
B. Information property
C. Information privacy
D. Information accessibility
Question 4 (2 Points) A relocation control system that reports summaries on the total moving,
house hunting, and home financing costs for employees in all company divisions would fall
into the category of
A. knowledge management systems.
B. transaction processing systems.
C. management information systems.
D. executive support systems.
Question 5 (2 Points) Which of the following statements is not correct?
A. To succeed in today’s environment, it is often necessary to change business
models and strategies.
B. IT requires small investments over a long period of time.
C. IT enables organizations to survive in the face of business pressures.
D. Organizations can leverage their platforms to develop Web-based applications,
products, and services.
Question 6 (2 Points) ___________ systems are designed to correct a lack of communications
among ________________.
A. Office automation systems, expert systems
B. Transaction processing systems, functional area information systems
C. Enterprise resource planning systems, functional area information systems
D. Functional area information systems, enterprise resource planning systems

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Question 7 (2 Points) The introduction of ATM machines by Citibank was a classic example of
which strategy for competitive advantage?
A. cost leadership
B. innovation
C. differentiation
D. operational effectiveness
Question 8 (2 Points) In order to achieve maximum benefit from an enterprise software
package, a business
A. customizes the software to match all of its business processes.
B. uses only the processes in the software that match its own processes.
C. changes the way it works to match the software's business processes.
D. selects only the software that best matches its existing business processes.
Question 9 (2 Points) ________ systems are especially suited to situations in which the
procedure for arriving at a solution may not be fully defined in advance.
A. Management information
B. Transaction processing
C. Decision-support
D. Knowledge management
Question 10 (2 Points) When your purchases are swiped over the bar-code reader at the
point-of-sale terminals at Wal-Mart, a _____ records the data.
A. functional area information system
B. enterprise resource planning system
C. transaction processing system
D. office automation system
Question 11 (2 Points) Microsoft Excel allows a production manager to build an actual
decision support system for finding an optimal product mix. This spreadsheet processing
software is an example of:
A. group support systems.
B. functional information systems.
C. DSS generators.
D. expert systems.
Question 12 (2 Points) Which of the following is an intangible benefit?
A. reduction of data entry errors
B. increase in sales
C. reduction of personnel costs
D. improved company reputation
Question 13 (2 Points) Which of the following statements about information systems is not
correct?
A. Information systems tend to follow the structure of the organization.
B. Information systems are based on the needs of employees.
C. Managing information systems is difficult.
D. Information systems are concentrated in the IS Department.
Question 14 (2 Points) CRM systems help businesses obtain which business objective?
A. survival
B. operational excellence
C. customer and supplier intimacy
D. new products and services
Question 15 (2 Points) Organizational transactions are typically _____ volume, _____, and
therefore _____ to computerize.
A. high, repetitive, easy
B. low, repetitive, difficult
C. high, different, difficult
D. low, different, easy
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Question 16 (2 Points) Which of the following are advantages of computer networks?
A. They enable companies to share hardware, computer applications, and data.
B. They enable geographically dispersed employees to work together.
C. They provide a critical link between businesses and their customers.
D. All of the above
Question 17 (2 Points) Introducing new products and putting new features in existing
products is which strategy for competitive advantage?
A. cost leadership
B. differentiation
C. innovation
D. operational effectiveness
Question 18 (2 Points) A suite of integrated software modules for finance and accounting,
human resources, manufacturing and production, and sales and marketing that allows data
to be used by multiple functions and business processes best describes
A. process management software.
B. ERP systems.
C. groupware.
D. application software.
Question 19 (2 Points) _____ is a method of delivering software, in which a vendor hosts the
applications, and customers access these applications over the Internet.
A. Prototyping
B. Software-as-a-service
C. Leasing applications
D. Service oriented architecture
Question 20 (2 Points) Which of the following systems acquisition methods results in software
that can be tried out, has been used for similar problems in other organizations, and can
save time?
A. systems development life cycle
B. prototyping
C. end-user development
D. off-the-shelf

Note: The answers should be presented in the correct order using the following form

Q 1. Q 2. Q 3. Q 4.

Q 5. Q 6. Q 7. Q 8.

Q 9. Q 10. Q 11. Q 12.

Q 13. Q 14. Q 15. Q 16.

Q 17. Q 18. Q 19. Q 20.

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PART II-SHORT ANSWER QUESTIONS (20 POINTS)
Question 21 (10 points) Identify three major new information system trends that are influencing
the way businesses interact with employees, customers, suppliers, and business partners. Give a
real-world application that you understand best.
Question 22 (10 points) Describe how information systems can support the low-cost
leadership strategy and give examples.
PART III-BUSINESS PROBLEM SOLVING USING EXCEL (40 POINTS)
A manufacturer produces three different products at their plan (Dress shoe, Jacket, and Hand
shoe). Production of each product requires three different kinds of resources. The per-unit profit,
per-unit raw leather usage, per-unit labor usage, per-unit machine time usage, and minimal
monthly demand are given in the following table:

This month, 1400 m2 of leather, 3000 hours of labor,and 1000 hours of machine time are
available. How can this manufacturer maximize its monthly profit?
Question 23: (20 Points) Specify an actual DSS (using IPO model) that helps solve the given
optimization problem.
Question 24: (20 Points) Has solver found an integer solution? If yes, what is the optimal
product mix? Could solver find any feasible solution, if 1400 m2 of leather, 3000 hours of labor,
and only 300 hours of machine time are available. If not, explain why.

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