Internship Report On General Banking Act

Internship Report
On
“General Banking Activities of Trust Bank Limited”
Submitted To
Department of Business Administration
Metropolitan University, Sylhet.
Supervised By
Mr. Gulam Mokta Dhir
Senior Lecturer
Submitted By
Sajib Biswas
ID: 132-116-045
BBA 30th Batch
Major in Finance and Banking
Date of Submission: 16 September 2017

Letter of Transmittal
10th July 2017
Senior Lecturer
Subject: Submission of Internship Report.
Dear Sir,
It is my pleasure to present this Report on General Banking of Trust Bank Limited as a

requirement for completing my Bachelor of Business Administration (BBA). I enjoyed
preparing the report though it was challenging to finish within the given time. In preparing
this report, I have tried my level best to include all the relevant information related to
general banking activities of Trust Bank Limited.
I have a strong belief that the report will fulfill your expectation and I have tried to give my
best effort so that I can prepare a solid report as per your instruction. I would be very
grateful if you accept my report. Your kind consideration will be highly appreciated.
Yours Faithfully,
…………………………..
Sajib Biswas
ID: 132-116-045
BBA 30th Batch
Major in Finance and Banking
General Banking of Trust Bank Limited

Letter of Acceptance
This internship report is entitled “general Banking of Trust Bank Limited” is prepared with
thoughtful and relevant document under my direct supervision. This report is submitted by
Sajib Biswas a student of Bachelor of Business Administration (BBA), Metropolitan
University, ID No: 132-116-045 has been accepted.
Supervisor
Senior Lecturer
Metropolitan University, Sylhet

Acknowledgement
Completion of anything requires supports from various sources. I am very much fortunate
to get the sincere guidance and supervision from a number of persons. A warm felicitation
goes for me to acknowledge the people, who hold the desirability for encouraging, praising,
assisting as well as believing me in preparing this report on General Banking of Trust Bank
Limited on what I have worked through my internship period. I would like to take the
opportunity to thank Mr. Gulam Mokta Dhir, Senior Lecturer, Department of Business
Administration, Metropolitan University, who provided me guidelines, helped in preparing
my report. He has supported me with his inspiring personality.
The report titled as “general Banking of Trust Bank Limited” has been prepared to fulfill the
requirement of BUS-400 course at end of BBA program. I am very much fortunate that I
have received sincere guidance, supervision and co-operative from various respected
people while preparing this report.
I would like to take the opportunity to thank Abu Toyob Md. Talha (SAVP and Manager of
Trust Bank Limited) for giving me a chance to do internship in his branch. And also want to
thank Farhana Huq (FAVP and Sub Manager of Trust Bank Limited) for giving me
opportunity to do work in every desk.
I would like to take the opportunity to thank Masuda Begum Jaigirdar, FAVP, General
Banking Department, Trust Bank Limited (Jalalabad Cantonment Branch) for being my
onsite supervisor and providing me time to time information, suggestion as well as
procedures to work with my topic.
I also want to thank Ashraful Haque Chowdhury, Assistant Officer, General Banking Division
of Trust Bank Limited (Jalalabad Cantonment Branch) for being so cooperative in my work
while I worked with her. For creating a friendly corporate environment and making me feel
that corporate working is really enjoyable.
I am also thankful to all other officers and all the personnel working at Trust Bank Limited
Jalalabad Cantonment Branch for their cordial co-operation and support.

Executive Summery
The report is based on “general Banking of Trust Bank Limited” which is prepared from my
experience of working in general Banking of Trust Bank Limited. Bank’s most important
works are collecting deposit from clients and giving loan to clients. Through this process
banks are making their revenue. The employees of Trust Bank Limited are very serious
about their work. They maintain a protocol to establish a good relationship with existing
clients and new clients. Managing those deposit money is very important work for any bank.
Trust Bank Limited believes that about 80% to 90% of deposit money must be invested in
loan section. This report focuses on different credit facilities provided by Trust Bank Limited
and its overall procedure of lending.
Now a day’s banking sector is modernizing and expanding its hand in different financial
events every day. At the same time the banking process is becoming faster, easier and is
becoming wider. Trust Bank Limited is a third generation private bank in Bangladesh. It
started its operation in 15th July 1999. Presently Army Welfare Trust is the major
shareholder. With the clear mission provide effective banking service and to contribute
social-economic development of the country. The bank has 111 branches all over the
country up to 2017. Those branches are always ready to provide good services for their
clients. I did my internship in Trust Bank Limited, Jalalabad Cantonment Branch, Botershar
Branch, Sylhet.
The idea of setting up a bank by Bangladesh Army was first conceived in 1987 and on
November 29, 1999 the first branch of Trust Bank Limited come into operation composition
of the Board of Trust Bank Limited consists of ex-officio director of in-service senior Army
personnel, with the chief of Army staff as its chairman and the adjutant general as its vice-
chairman.
General Banking consists three different sections in this branch and these are: Front Desk,
Account’s Department, Loan Department and Cash Counter Section opening of an account,
Issuing of Cheque Books, Closing of an Account, Stopping Payment and dishonoring of a
chaque, transfer, clearing, bill collection, cash payment and cash receipt.

I also learned how to arrange supplementary, write pay order, and register inward and
outward.
The major task for a bank is to survive in the competitive environment of credit service by
managing its Assets and Liabilities in an effective way. And Trust Bank Limited manages the
Assets and Liabilities in effective way and earns success and prosperity constantly. Is
operates in a disciplined and prudent manner with a focus on driving productivity with
delivering sustainable improvement in business performance.

Table of Contents
Serial Page
number Contents number
1 Chapter one (Introduction) 2-8
Introduction 3
Ration for internship 4-5
Background of the report 5
Objective of the Report 6
Scope of the Report 7
Methodology of the Report 7
Limitation of the Report 7-8
2 Chapter Two (Learning objective of the internship) 9-10
Learning Objectives 10
3 Chapter Three (Overview of the Specific Industry) 11-19
Bank 12
Banking Industry in Bangladesh 12-13
History of banking in Bangladesh bank 13-14
List of Banking in Bangladesh Bank 14-17
Capital of Bangladesh bank 18
Acts in Bangladesh bank 18-19
4 Chapter Four (Company Information) 20-27
Background of Trust Bank Limited 21-22
Conception Framework of the Report 23
Corporate Information at a Glance 24
Nature of Business 24
Mission, Vision and Objective 25
Board of Directors 26
Organization Structure of Trust Bank Limited 26-27
Branch 27
5 Chapter Five (General Banking Activities of TBL) 28-41
Dispatch Department 29
Cash Department 29
Deposit Department 30-32
Remittance and Bill Department 32-33
Loan Department 33-35
Account Opening Department 35-37
Pre Requisite of Opening an Account 37-40
Trust Smart Savers Scheme (TSSS) 40
Trust Student Account 40-41
Trust Education Scheme (TES) 41
6 Chapter Six (Description of Each Task Completed During 42-47

Internship)
General Description of Each Task Completed 43-44
Application of Knowledge Gained During BBA Program to 44-46

Accomplish Each Task
Recommendations on the Tasks that the Intern Felt Needed 47

Improvement
7 Chapter Seven (Conclusion) 48-49
Reference and Appendix 50-52

General Banking of Trust Bank Limited page 1
Chapter One
INTRODUCTION
Introduction of Topic:
This internship is a part of the Bachelor of Business Administration (BBA) program that
provides an on the job experience to students. I was placed at Trust Bank Limited, Jalalabad
Cantonment Branch as an internee officer for three months. This internship program was
my very first on the job exposure and provided me with learning experience and knowledge
in several areas. During the first few weeks on my internship period, I was able to get
accustomed to the working environment of Trust Bank Limited. As the internship continued,
I not only learned about the activities and operations of correspondent bank, but I also
gathered some knowledge about the basic business activities of banking in first one month
of my internship period.
Generally by the word “bank” we can easily understand that the financial institution deals
with money. But they are difference types of bank such as; Central bank, Commercial Bank,
Saving Banks, Investment Bank, Industrial Banks, co-operative Banks etc. commercial bank
are the primary contributors to the economy of a country. So we can say commercial banks
are a profit making institution that holds the deposits of individuals and business in
checking and saving accounts and then uses these funds to make loans. As, banks are profit-
earning concern, they collect deposit at the lowest possible cost and provide loans and
advances at higher cost. The differences between two are the profit for the bank.
Efficacy of customer service is related with progression of operation. We can identify the
efficacy of customer service by studying the progress of “Trust Bank Limited.” The progress
of “Trust Bank Limited” is very rapid with the concern of its profit making and growth of its
operation within the country towards the country’s economy.
Trust Bank Limited pursues decentralized management policies and gives adequate work
freedom to the employees. This result is less pressure for the workers and acts as a
motivational tool for them, which gives them, increased encouragement and inspiration to
move up the ladder of success. Overall, I have experienced a very friendly and supporting
environment at Trust Bank Limited, which gives me the pleasure and satisfaction to be a
part of them for a while. While working in different departments of this branch I have found
each and every employee too friendly to us to cooperate. They have discussed in details
about their respective tasks. I have also participated with their works.
A) Rational for Internship
The Internship program is very helpful to bridge the gap between the theoretical knowledge
and real life experience as part of Bachelor of Business Administration (BBA) program. This
internship report has been designed to have a practical experience though the theoretical
understanding.
Internship program is essential for every student, especially for the student of Business of
Business Administration, which helps them to know the real life situation. For this reason a
student takes the internship program at the last stages of the degree, to launch a career
with some practical experience. As a complete fulfillment of internship program introduce
the student with the real business situation.
This report is a part of my academic program. This internship program has been set for
three months period at Trust Bank Limited as a part of my BBA program all courses based
on theoretical and we have to learn practically. The program has helped me a lot to
understand the organization atmosphere and behavior and I have some practical knowledge
about “general Banking of Trust Bank Limited.” The program covers has a period of 12
weeks of organization to upsurge relationship among them for further opportunities.
Internship is a great opportunity to gain ideas, knowledge and experience with applying
academic knowledge. Through the internship program, a student gets the opportunity to
face with the real business world. It helps to build self-confidence, and interpersonal skills
which is important for entrance as a fresher in job market. It is also beneficial for both a
student and organization to upsurge relationship among them for further opportunities.
As a mandatory part of my graduation, I took the opportunity to conduct my internship with

one of the renowned private commercial bank in our country, Trust Bank Limited. With the
help of Ashraful Haque Chowdhury, Assistant Officer of General Banking Department, I have
performed my internship report on “general Banking of Trust Bank Limited.” My academic
supervisor Mr. Gulam Mokat Dhir, Senior Lecturer, Department of Business Administration
approved the topic and allowed me to prepare the report as part of the fulfillment of
internship requirement as well as gave me appropriate guidelines.
I get the privilege to work at Trust Bank Limited from 15 January 2017 to 15 April 2017. In
recent banking sector, Trust Bank Limited has already created a positive image to the
customers mind by providing best banking service. This bank has introduced some modern
banking scheme that has gotten high market demand.
B) Background of topic:
This report has been prepared as a requirement of the internship program BUS 400 under
the BBA program of Metropolitan University. I get the opportunity to work in one of the
renowned banking brand of the country - Trust Bank Limited. I was placed in the Jalalabad
Cantonment Branch of National Bank for my internship program and prepare a report on
the general banking practices of Trust Bank Limited. I got the opportunity to observe the
banking practices in person and assist in different departmental work and attend a on the
job training from working in all the departments of the bank.
The report basically puts a deep insight into different banking products of Trust Bank. Trust
Bank has all the banking products (Account open, Account closed, Card re-issued, Received
clearing cheque, Dispute, Cheque issued, Debit card etc.) and maintains a very thorough
practice of each of its products. The report is prepared to give a little idea about all the
products.
The report was prepared with the observation of three months internship program. This is
one of the biggest limitations of the report that the study done for preparing the report was
a very short period of time and therefore the report contains information about most of the
banking products and practices those were prominent during the period.
C) Objective of the report

a) Broad Objective
The objective of the internship program is to familiarize student with the real market
situation, to compare than with the business theories and at the last stage make a report on
assigned task. The main objective of this report is to have an assessment about overall
activities of “Trust Bank Limited.” How the bank is providing facilities to its clients and to
suggest remedial means for the development of overall banking activates of “Trust Bank
Limited.” In addition, the study seeks to achieve the following objective.
b) Specific Objective
 To present an overview of “Trust Bank Limited.”

 To get an overall idea of banking from banker’s point of view.
 To apply theoretical knowledge in the practical procedures of day to day banking
operation.
 To assess the decision understanding by the top level management to keep the rein
with the competitiveness of the market.
 To understand the recent complexity of banking in the wake of rising terrorism and
fundamentalism.
 To relate the theories of banking with the practical banking activities.
 To review the techniques uses by the bank to make it lucrative.
 Determining the drawbacks of the existing system.
 To study existing banker customer relationship, particularly the efficacy of customer
services of the bank.
 Recommending some guidelines to improve the effectiveness.
Scope of the report:
The internship report covers all trade related products handled by the “Trust Bank Limited”
such as Foreign Exchange, Cash Department, Dispatch, Accounting Opening, Remittance,
Accounts, Loan and Advances, Cheque Clearing etc.
The report has been prepared through extensive discussion with bank employees and with
the customer. While preparing this report, I had a great opportunity to have an in depth
knowledge of all the banking activities practices by the “Trust Bank Limited.” It also helped
me to acquire a firsthand perspective of a leading Private Bank in Bangladesh.
Methodology of the report:
Interview of the basic technique complied to collect primary data for any people within the
organization. Information about the varieties of activities within the correspondent Banking
Department was collection through interviews. Data regarding the types of products offered
to the clients and the description for each of products was gathered though interviews.
Beside, on-the-job experience has also helped me learn quite a few things about the
corresponding Banking Department and organization as well.
General Banking Operation manual and Lecture sheet within the organization helped me to
gather data about the organization. Data have also been collected by going through
different circulars issues by the head office and Bangladesh Bank during the tenor of the
internship.
Limitation of the report:
The present study was not out of information. But it was a great opportunity for me to
know the banking activities of Bangladesh specially “Trust Bank Limited.” Some constraints
are appended bellow-
 The main constraint of the study is inadequate access to information, which has
hampered the scope of analysis required for the study. As it is a new bank it could
not start all its operation, it was unable to provide some formatted documents data
for the study.

 Due to time limitations, many of the aspects could not be discussed in the present
report.
 Every organization has they own security that is not revealed to other. While
collection data i.e. interviewing the employees, they did not disclose much
information for the confidentiality of the organization.
 Another problem is that creates a lot of confusions regarding verification of data. In
some cases more than one person were interviewed to clarify each concept as many
of the banking failed to provide clear cut idea about the job they perform.
 The clients were too busy to provide me much time for interview.
 I have had to opportunity to compare the General Banking System of the TBBL with
that of other contemporary and common size banks. It was mainly because of the
shortage of time and internship nature.

Chapter Two
LEARNING OBJECTIVE OF THE INTERNSHIP

Learning Objectives:
Learning objectives provide the foundation and framework for learning during an internship
experience; objectives are to be listed on the MHR Learning Plan. Some skills you may have
the chance to develop include: operating office or computer equipment, handling a variety
of situations simultaneously, organizing or analyzing data, records, improving teamwork,
writing, and speaking abilities. Assignments and work environment will determine the types
of skills developed.
During your internship, make a special effort to observe the personal style of supervisors
and colleagues. Be able to identify clear examples of leadership styles that either promote
good working relationships or hinder a productive work environment. It is important to
understand how to communicate knowledge to strangers, supervisors, and peers. Be aware
of when to speak and when to listen.
Learning objectives should be specific to provide understanding of the needs and direction.
Concrete objectives will increase the likelihood that the internship will be a successful.
Review the examples below to distinguish the differences between vague and specific
learning objectives. Work to avoid vague language as you create your learning objectives for
your upcoming internship.

Chapter Three
OVERVIEW OF THE SPECIFIC INDUSTRY

Bank:
A bank is a financial institution licensed to receive deposits and make loans. Banks may also
provide financial services, such as wealth management, currency exchange and safe deposit
boxes. There are two types of banks: commercial/retail banks and investment banks.
Banking Industry in Bangladesh:

The gradual improvement in the overall policy environment has enabled Bangladesh to
improve its economic performance in recent years. Successive governments in Bangladesh
have been confronted with the problem of stimulating the economic growth rate in a
country where a substantial segment of the population lives below the subsistence level.
Economic policies are still guided by five year plans. Nevertheless, some progress has been
made over the years, such as self -sufficiency in food grain production, reducing the
population growth rate, poverty alleviation and boosting export income. The prospect of
economic growth in Bangladesh in the near future will depend on the pace of economic
reforms and the quality of macroeconomic management. Accelerating the rate of economic
growth will require higher levels of investment. This will primarily come from private flows
of foreign direct investment.
The banking industry of Bangladesh is mainly divided into two sectors, such as Specialized
Banks and Commercial Banks. The Specialized Banks are those banks that deal with specific
sectors or industry of an economy. For instance, Bangladesh Krishi Bank only deals with the
agricultural sector of the economy; Bangladesh Shilpa Bank only deals with the industrial
sector of the economy, etc.
On the other hand, Commercial Banks are Scheduled Banks that are operating in the
country under the rules and regulations of the Central Bank. Commercial banks in turn can
be grouped as Nationalized Commercial Banks, Foreign Commercial Banks and Private
Commercial Banks with three different segments, such as 1 st Generation Private Commercial
Banks, 2nd Generation Private Commercial Banks, and 3rd Generation Private Commercial
Banks.

Commercial Banks in Bangladesh are not allowed to do business other than just banking.
Normal activities include borrowing, raising or taking up of money, lending or advancing of
money with or without security. They are also authorized to issue letters of credit, trade in
precious commodities and buying and selling of foreign goods excluding foreign bank notes.
They are also authorized to trade in bills of exchange, promissory notes, coupons, drafts,
debentures, certificates and other instruments approved by Bangladesh Bank (BB). Banking
companies are required to provide safe vaults and are authorized to collect money and
securities.
Bangladesh Bank (BB) yesterday asked commercial banks to double its present capital base
to Tk 400 crore and said them not to provide any cash dividends to their shareholders until
the enforcement of the new instruction. In a circular the BB said it raised the minimum
ceiling of paid-up capital and statutory reserve of all scheduled banks operating in
Bangladesh to Tk 400 crore from current Tk 200 crore. The commercial banks must meet up
the shortfall by August 11, 2011, the circular said, adding that the banks that would fail to
pay might merge with other banks or financial institutions.
History of banking in Bangladesh bank:
After the Liberation War and the eventual independence of Bangladesh, the Government of
Bangladesh reorganized the Dhaka branch of the “State Bank of Pakistan” as the central
bank of the country, naming it “Bangladesh Bank.” This reorganization was done pursuant
to Bangladesh Bank Order, 1972, and the Bangladesh Bank came into existence
retroactively from 16 December 1971.
The 1971 Mujib regime pursued a pro-socialist agenda. In 1972, the government decided to
nationalize all banks to channel funds to the public sector and to priorities credit to those
sectors that sought to reconstruct the war-torn country – mainly industry and agriculture.
However, government control of the wrong sectors prevented these banks from functioning
well. This was compounded by the fact that loans were handed out to the public sector
without commercial considerations; banks had poor capital lease, provided poor customer
service and lacked all market-based monetary instruments.

Because loans were given out without commercial considerations, and because they took a long
time to call a loan non-performing, and once they did, recovery under the erstwhile judicial system
was so expensive, loan recovery was abysmally poor. While the government made a point of
intervening everywhere, it didn't set up a proper regulatory system to diagnose such problems and
correct them. Hence, banking concepts like profitability and liquidity were alien to bank managers,
and capital adequacy took a backseat.
In 1982, the first reform program was initiated, wherein the government denationalized
two of the six nationalized commercial banks and permitted private local banks to compete
in the banking sector. In 1986, a National Commission on Money, Banking and Credit was
appointed to deal with the problems of the banking sector, and a number of steps were
taken for the recovery targets for the nationalized commercial banks and development
financial institutions and prohibiting defaulters from getting new loans. Yet the efficiency of
the banking sector could not be improved.
Bangladesh Bank, the central bank and apex regulatory body for the country's monetary
and financial system, was established in Dhaka as a body corporate vide the Bangladesh
Bank Order, 1972 (P.O. No. 127 of 1972) with effect from 16 December 1971. At present it
has ten offices located at Motijheel, Sadarghat, Chittagong, Khulna, Bogra, Rajshahi, Sylhet,
Barisal, Rangpur and Mymensingh in Bangladesh; total manpower stood at 5807 (officials
3981, subordinate staff 1826) as of 31 March 2016.
Bangladesh Bank is both the government's banker and the banker's bank, a "lender of last
resort". Bangladesh Bank, like most other central banks, exercises a monopoly over the
issue of currency and banknotes. Except for the one, two, and five taka notes and coins, it
issues all other denominations of Bangladeshi taka.
List of Banks in Bangladesh Bank:
Bangladesh Bank is the central bank of Bangladesh and the chief regulatory authority in the
banking sector. The banking sector in Bangladesh consists of several types of institution:

 Central bank
 Scheduled Banks
o State Owned Commercial Banks
 Conventional Commercial Banks
 Islamic Shariah based Commercial Banks
o Private Commercial Banks
o Foreign Commercial Banks
 Non-Scheduled Banks
 Central Bank:
Pursuant to Bangladesh Bank Order, 1972 the Government of Bangladesh reorganized the
Dhaka Branch of the State Bank of Pakistan as the central bank of the country, and named it
Bangladesh Bank with retrospective effect from 16 December 1971.
 Scheduled Banks:
Scheduled Banks are licensed under the Bank Company Act, 1991
 State Owned Commercial Banks:
1. Agrani Bank Limited

2. Janata Bank Limited
3. Rupali Bank Limited
4. Sonali Bank Limited
5. Bangladesh Development Bank
6. BASIC Bank Limited
7. Bangladesh Krishi Bank
8. Rajshahi Krishi Unnayan Bank
 Private Commercial Banks:
 Conventional Commercial Banks

1. AB Bank Limited
2. Bangladesh Commerce Bank Limited
3. Bank Asia Limited
4. BRAC Bank Limited
5. City Bank Limited
6. Dhaka Bank Limited
7. Dutch-Bangla Bank Limited
8. Eastern Bank Limited
9. IFIC Bank Limited
10. Jamuna Bank Limited
11. Meghna Bank Limited
12. Mercantile Bank Limited
13. Midland Bank
14. Modhumoti Bank Limited
15. Mutual Trust Bank Limited
16. National Bank Limited
17. National Credit & Commerce Bank Limited
18. NRB Bank Limited
19. NRB Commercial Bank Limited
20. NRB Global Bank Limited
21. One Bank Limited
22. Premier Bank Limited
23. Prime Bank Limited
24. Pubali Bank Limited
25. South Bangla Agriculture & Commerce Bank Limited
26. Southeast Bank Limited
27. Standard Bank Limited
28. The Farmers Bank Limited
29. Trust Bank Limited
30. United Commercial Bank Limited
31. Uttara Bank Limited
32. Shimanto Bank Ltd

 Islamic Shariah based Commercial Banks
1. Al-Arafah Islami Bank Limited

2. EXIM Bank Limited
3. First Security Islami Bank Limited
4. ICB Islamic Bank Limited
5. Islami Bank Bangladesh Limited
6. Shahjalal Islami Bank Limited
7. Social Islami Bank Limited
8. Union Bank Limited
 Foreign Commercial Banks:
1. Bank Al-Falah Limited

2. Citibank N.A
3. Commercial Bank of Ceylon PLC
4. Habib Bank Limited
5. National Bank of Pakistan
6. Standard Chartered Bank
7. State Bank of India
8. Woori Bank
9. HSBC Bank
 Non-Scheduled Banks:
Non-Scheduled Banks are licensed only for specific functions and objectives, and do not
offer the same range of services as scheduled banks.
1. Ansar VDP Unnayan Bank

2. Karmashangosthan Bank
3. Probashi Kollyan Bank
4. Grameen Bank
5. Jubilee Bank
6. Palli Sanchay Bank

Capital of Bangladesh bank:
Banks' overall capital rose 1.6 percent in the April-June quarter but the capital base of state
banks shrank further though they were provided with funds from the state coffer. On June
30, the total capital in the banking system was Tk 76,884 crore, up from Tk 75,612 crore on
March 31, 2016 according to Bangladesh Bank. Most of the private and foreign commercial
banks succeeded in maintaining the new international standard for capital adequacy ratio.
Overall capital of banks rose 7.81 percent in the last quarter of 2016, but 11 banks failed to
maintain the capital in line with the new international standards. Eleven out of 57 banks
failed to maintain minimum capital. Rupali, Janata, Agrani, Rajshahi Krishi Unnayan Bank,
Bangladesh Commerce Bank, Farmers Bank, AB Bank and ICB Islamic Bank are among them.
Most of the private and foreign commercial banks succeeded in the field.
On December 31 last year, the total capital in the banking system was Tk 83,758 crore, up
from Tk 77,687 crore on September 30 of the same year, according to Bangladesh Bank.
Premier and First Security Bank failed to maintain the capital adequacy ratio in the third
quarter of last year; but in the last quarter they succeeded.
Some of the banks are suffering from a huge capital shortfall because of high defaults. BKB
has a shortfall of Tk 7,083 crore, Rakub Tk 742 crore, BASIC Tk 2,684 crore, Sonali Tk 3,475
crore and Rupali Tk 714 crore. The government plans to meet the capital deficit of these
banks through bonds instead of cash.
Acts in Bangladesh bank:

A set of acts, laws, regulations, and guidelines have been enacted and promulgated time to
time since BB establishment which helped BB to perform its role as a central bank
particularly, to control and regulate country’s monetary and financial system. Among
others, important laws and acts include:

1. Bangladesh Bank Order, 1972 (P.O. No. 127 of 1972)
2. Bank Company Act, 1991
3. Bank Company (amendment) Act, 2013
4. The Negotiable Instruments Act, 1881
5. The Bankers’ Book Evidence Act, 1891
6. Foreign Exchange Regulations Act, 2015
7. Foreign Exchange Regulations Act, 1947
8. Financial Institutions Act, 1993
9. Financial Reporting Act, 2015
10. Bank Deposit Insurance Act, 2000
11. Money Loan Court Act, 2003
12. Micro Credit Regulatory Authority Act, 2006
13. Money Laundering Prevention Act, 2015
14. Money Laundering Prevention Act, 2012
15. Anti Terrorism Act, 2013
16. Anti-terrorism Act, 2009 and On the other hand, regulations and guidelines broadly
include Bangladesh Bank Regulations and Foreign Exchange Regulations.

Chapter Four
COMPONY INFORMATION

Background of Trust Bank Limited:
Trust Bank limited is a private commercial bank, which obtained license from Bangladesh
Bank on July 15, 1999. Presently Army Welfare Trust is the major shareholder. The
authorized capital of the bank is taka thousand million and paid-up capital of taka five
hundred million. Public share are expected to be floated in the near future. The bank was
formally inaugurated and listed as a scheduled bank on November 1999.
The idea of setting up a bank by Bangladesh Army was first conceived in 1987 and on
November 29, 1999 the first branch of Trust Bank limited came into information
composition of the board of Trust Bank limited consists of Ex-officio directors of in service
senior Army personal, with the Chief of Army staff as its Chairman and the Adjutant General
as its vice-chairman.
The Trust Bank limited is one of the leading private commercial bank having a spread
network of 111 branches and ATM 197 across Bangladesh and plans to open few more
branches to cover the important commercial area in Dhaka, Chittagong, Sylhet and other
area in 2008. The bank sponsored by the Army Welfare Trust (AWT), is first of its kind in the
country. With a wide range of modern corporate and customer financial products Trust
Bank has been operating in Bangladesh since 1999 and has achieved public confidence as a
sound and stable bank.
In addition to ensuring quality, customer services related to general banking the bank also
deals in Foreign Exchange transaction. In the mean time, the bank has extended credit
facilities to almost all the sector of the country’s industries economy. It has also plans to
promote the agro-based industries of the country. The bank has already participated in
syndicated loan agreement with other bank to promote textile sectors of all country. Such
participation would continue in the future for greater interest of all overall economic.
Keeping in mind the client’s financial and banking need the bank is engaged in constantly
improving its service to the clients and launching new and innovative products to provide
better services towards fulfillment demands of its customers.

In 2001, the Trust Bank limited introduced automated branch banking system to increase
efficiency and improve customer service. In the year 2005, the trust moved one step further
and introduced ATM service for the customers.
Since banks business volume increased over the year and the demands of the customers
enlarged in manifold, our technology has been upgraded to manage the growth of the bank
and meet the demands of our customers.
Trust Bank limited recently at the end of the year 2006 changed their name from “Trust
Bank limited” to “Trust Bank limited” and also changed their logo to bring the bank more
closed to general banking.
New logo Old logo
In January 2007, Trust Bank successfully launched online Banking Service which facilities any
branch Banking, ATM Banking, Phone Banking, SMS Banking and Internet Banking to all
customers. Customers can now deposit or withdraw money from any Branch of Trust Bank
nationwide without needing to open multiple accounts in multiple branches.
Via online services and Visa election (Debt Card), ATM now allows customers to retrieve
24×7hours Account information such as account balance checkup through mini-statements
and cash withdrawals.
Trust Bank is about to introduce Visa Credit Cards to serve it existing and potential valued
customers. Credits card can now be used at shop and restaurants all around Bangladesh and
even internationally.
Trust Bank is a customer oriented financial institution. It remains dedicated to meet up with
the ever growing expectation of the customer because at Trust Bank, customer is always at
the center.

Corporate Information at a Glance:
 Banking License received on : 15th July, 1999

 Certificate of incorporation received on : 17th June, 1999
 Certificate of commencement of business received on : 17th June, 1999
 First branch licenses on : 9th August, 1999
 Formal inauguration on : 29th November, 1999
 Sponsor Shareholders : Army Welfare Trust
 Number of branch : 111
Nature of Business:
Trust Bank limited offers full range of banking services that include:
 Deposit banking
 Loans and advances
 Export
 Import
 Financing inland
 International remittance facilities
The bank offers a full scale commercial banking includes:
 Personal
 Credit
 Consumer and corporate banking
The bank has plans to invest extensively in the country’s industrial and agriculture sectors in
the coming days. The bank has participated in syndicated loan agreement with other banks.
Such participation would country in the further for greater interest of the overall economy.
The bank is keen to constantly improve its services to the clients and launching new and
innovation products to provide better services towards fulfillment of growing demands of its
customers.

Mission, vision and objective
Mission:
Our mission is to make banking easy for our customers by implementing one-stop service
concept and provide innovative and attractive products and services through our technology
and qualified human resources. We always look out to benefit the local community through
supporting entrepreneurship, social responsibility and economic development of the
country.
 Achieving sound and profitable growth in Assets and Liabilities, with focus to
maintain non-performing assets at acceptable levels.
 To build long-lasting, credible and mutually dependable relationships with
customers.
 Efficiently managing interest and operating costs.
 To excel in rendering superior customer service.
 To be the preferred employer among Banks in Bangladesh.
Vision:
We aim to provide financial services to meet customer expectations so that customers feel.
We are always there when they need us, and can refer us to their friends with confidence.
We want to be a preferred bank of choice with a distinctive industry.
Objective:
Main focus of this report is to analysis general banking operation of trust bank limited.
Other objective of this report is to have an assessment about overall activities of trust bank
limited, how the bank is providing facilities to its clients and to suggest remedial measure
foe the development of overall banking activities of trust bank limited. Finally draw SWOT
analysis and find out problems related general banking. Here also recommending some
guidelines to improve the effectiveness.

Board of Directors:
Board Members
General Abu Belal Muhammad Shafiul Haq, SBP, ndc, psc Chairman
Brig Gen Md. Main Ullah Chowdhury, awc, psc Director
Brig Gen Md. Jalal Ghani Khan Director
Major General S M Matior Rahman, afwc, psc Vice-Chairman
Brig Gen Mahammad Omar Zahid, psc Director
Mr. Shahedul Islam Independent Director
Mr. Ashrafuzzaman Khan Independent Director
Brig Gen Abu Mohammad Munir Alim, psc Director
Brig Gen Md Mohsin, SGP, psc,ndc Director
Organization Structure of Trust Bank Limited:
Managing Director (MD)
Deputy Managing Director (DMD)
Executive Vice-President (EVP)
Senior Vice-President (SVP)
Vice-President (VP)
Senior Assistant Vice-President (SEVP)

Assistant Vice-President (AVP)
Executive Officer
Principal Officer
Senior Officer
Training Officer
Junior Officer
Branches:
The bank now continues its operation with 111 branches across the country mainly in
Bangladesh. The district wish pictorial presentation of the branches appears as follows:
District Dhaka Chittagong Khulna Rajshahi Barisal Sylhet Rangpur Total
Total 50 26 9 9 1 10 6 =111
branch
ATM 87 54 22 16 1 10 9 =199

Chapter Five
GENERAL BANKING ACTIVITIES OF TBL

Dispatch Department:
Dispatch is one of the primary departments of banking activities. Dispatch can be

categorized into two parts:
Inward Register:
Outward Register – (a) Courier
(b) By Post
 Inward Register:
In inward register all the incoming documents are received and registered according to date.
Then, Documents are transferred to different departments according to their destiny.
 Outward Register:
The documents, which are needed to mail to different branches of TBL in Bangladesh or
outside Bangladesh, are registered in outward register and mailed by courier or by post,
which one is suitable.
Cash Department:
 Opening of Cash: Beginning balance is used to start daily transaction.

 Maintenance of Receipt and Payment Registers while receiving & paying Different
amount of cash.
 Previously issued cheque will be paid if issued 6 months before.
 Advance issued cheque cannot be made payment even one day before.
 Notes issued by the bank & accepted by the people, fresh notes.
 Non-issue Note: Notes cannot be issued for public like torn, mutilated notes Soiled
Notes etc.

Deposits Department:
 Payment through Cash
Clients give their cheques with their signatures. These signatures are justified with specimen
signature cards. If these signatures are correct, then A/C numbers are posted into the
computer and required balances are given to them after checking that they have sufficient
balance in their accounts.
 Payment through Transfer
This transfer is made through account to account, not in cash.
 Payment through Clearing House
Payment is made through clearing house. In this case the parties are account holders
different banks. The clearing-house in Bangladesh bank makes the clearing tasks in working
day where the representatives of every scheduled bank are present there to collect their
own bank’s cheque.
 ATM Card:
The bank offers its clients “Free of Cost” ATM (Q- Cash) card. To be a holder of the Card the
person needs nothing but to be a client or account holder of the bank. The bank charges no
initial card processing cost or no yearly or monthly service charge. It seems to be a value
added service to the clients.
 Objections to unpaid cheque
1. When cheque is returned from clearinghouse, they mention the cause of returning.
TBL Return memo includes the following causes:
(A) Insufficient Fund
(B) Not arrange for.

(C) Effects not cleared, may be presented.
(D) Exceed arrangements.
(E) Full Cover Not Received.
(F) Payment stopped by drawer.
(G) Payee’s endorsement irregular\ illegible\ required.
(H) Payee’s endorsement irregular, required bank’s confirmation.
(I) Drawers, signature differs/ required.
(J) Alterations in date/ figures/ words require drawer’s full signature.
(K) Cheque is post dated/ out of date/ mutilated
(L) Amount in words and figure differs
(M) Crossed cheque must be presented through a bank
(N) Clearing stamp required/ requires cancellation.
(O) Addition to bank discharge should be authenticated
(P) Cheque crossed “Account, Payee Only”.
(Q) Collecting Bank’s discharge irregular/ required.
2. After returning of cheque the cause is notified to the client to take necessary action.
3. Also the vouchers are made reversal after returning of cheque i.e. Bills lodged debited
and Bills for collection credited.

 Dormant Account:
After opening an account if no transaction is made within 6 (six) months, then it is known as
dormant account.
 Stop Payment:
Due to unavoidable circumstances like burned or lost cheque, the client will make an
application to the branch manager to stop all payments from his account and the will
immediately freeze the particular account.
 Statement of Account:
Bank will give statements if the account holder wants it. This statement will be about the
amount consists in account / the latest balance amount in the particular account.
Remittance & Bills Department:
■ Issue and payment of Pay Order, Pay Slip, Demand Draft, SDR etc.
■ Execution of Inward and Outward Telegraphic Transfer
■ Non client services like T.T. and Pay Order
■ Follow up with clients
■ Internal and local collection of cheque and bills.
 Pay order:
For issuing a pay order, the client is to submit in the prescribed from, this from should be
properly filled up and signed. The procedure of the issuing pay order is similar to that of the
telegraphic transfer.

 Telegraphic Transfer (TT):
It is an order from the issuing branch to the drawee bank / branch for payment of a certain
sum of money to the beneficiary. The payment instruction is sent by telephone and funds
are paid to the beneficiary through his account maintained with the drawee branch or
through a pay order if no account is maintained with the drawee branch. No charge is
required for TT.
 Demand Draft (DD) Issue:
Sometimes customers use demand draft for the transfer of money from one place to
another. It is must need for sending money outside Dhaka city. For getting a demand draft,
customer has to fill up an application form. The form contains date, name and address of
the applicant, signature of the applicant, cheque number (if cheque is given for issuing the
DD), draft number, name of the payee, name of the branch on which the DD will be drawn
and the amount of the DD. The form will be duly signed by the applicant and by the
authorized officer. TBL charges 15% commission on the face value of DD as service charge.
 Shanchaya Patra:
Shanchaya patra is received from Bangladesh bank (BB). People purchasing these bonds by
depositing money in this branch and payment are made on maturity to customers from this
branch only. Every transaction is reported to Bangladesh bank. In case of issuance, report to
be reached to BB within 48 hours, otherwise penalty is imposed. Money is realized from BB
after making payment to customer.
Loan Department:
The bank leads the deposited money on different sector and at different rates. A summary
of sector wish leading and leading rate is as follow:
There are two types of loan:

1) Short term loan: time period is less than 1 year.
2) Long term loan: time period is 1 year and above.
Loans and advances department is the most important department of the bank. Banks
borrows money from the public by accepting deposits from them and then leading it to a
borrower for a specific period of time to be repaid with a certain amount of interest. This
department is one of the main sources of TBL’s profits.
When bank wants to give loans of advances to a borrower, first of all he has to de LRA
(Lending Risk Analysis) and when loan amount is 20,00,000 and above this analysis is
compulsory.
Because this amount, which to given to, a borrower, actually comes from the public and it is
repayable on demand. So, bank has to be careful when giving loans and advances. When
banks cannot collect the loan amount with interest, they have to bear losses.
If TBL agrees to give loans and advances to a borrower after analyzing all sorts of risk, then
the borrower writes an application addressing the manager and the amount, business types,
securities etc. also are mentioned in the application. And after doing this he sanction the
loan. He can also collect the borrower’s credit report CBI (Credit Information Bureau)
Department of Bangladesh Bank.
The manager can section specific amount of loans and advances. If the loan amount crosses
this limit, then he will recommend it to regional office. Regional manager also has limit for
sanctioning loans and advances. If the amount of loans and advances above this limit, he will
recommend it to the head office. Then head office will sanction that loans and advances.
TBL sanction loans and advances under certain terms of conditions. When the borrower’s
loan is sanctioned, he is known through intimation a copy of sanction letter. If he accepts all
terms of conditions, then he has to come within 3, 7 and 15 days whatever mentioned in the
sanction letter.

Loan Schemes:
The bank lends the deposited money on different sectors:
 Trust Consumer Durable Scheme

 Trust Marriage Loan Scheme
 Trust Car Loan Scheme
 Trust Housing Loan Scheme (THLS)
 Trust Car Loan
 Trust Doctors Loan
 Trust Advance Against Salary Loan
 Trust Any Purpose Loan
 Trust Hospitalization Loan
 Trust Education Loan
 Trust Travel Loan
 Trust CNG Conversion Loan
 Trust Apon Nibash Loan
Account Opening Department:
A bank has to maintain different types of accounts for different purposes. Trust Bank limited
(TBBL) offers the general deposit products in the form of various accounts.
 Savings Account:
Savings bank deposit is popular account maintained in Banks. The different matters relating
SB account are described in the following discussion. The summary of the rules and
regulations to open a savings account is as follows:-
 Any person or persons of more than 18 years having sound mind can open and
operate this account singly or jointly.
 In case of a minor (a person below 18 years), a guardian can open and operate this
account on his or her behalf.

 Clubs, Societies, Sole Proprietorship firms, Partnership firms, Limited Companies
either public or private and other similar organization are eligible to open such
account.
 More than one account cannot be opened in the same name.
 A minimum initial deposit of Tk. 1000.00 is required to open such account.
 Money will be withdrawn through cheque and debit card.
 In case of closure of any account, the bank deducts Tk. 100.00 as closing charge.
 Current Account AND Short Term Deposit (STD) Account:
Most businessmen maintain Current Deposit accounts in order to make their daily business
activities. This account’s funds change most frequently than any other accounts because
customers use to withdraw and deposit funds in regular basis. The summary of the rules and
regulations to open a current account & short term deposit (STD) account as follows:-
 A minimum deposit of Tk. 1000.00 is needed to open a current account.

 The bank charges an incidental charge of Tk 100.00 for every six (6) months for the
maintenance of the account.
 In case of the closure, the bank charges Tk. 100.00 as closing charge of the account.
 Withdrawal of money is allowed only through the leaves of the cheque book issued
by the bank.
 Fixed Deposit Account:
The bank allows people to keep their idle money secured and profitable as Fixed Deposit.
 Afferent Provisions: For FDR minimum period is 01 month and maximum period has
no limit. FDR may be joint or individual.
 Payment on Maturity: After maturity period the customer gets the interest plus
principal back.
 Payment on death: It is a critical process when FDR holder dies. The rest of the
family members must have to submit the following documents.

 Succession Certificate: Court mentioning, who will get & what portion.
 Death Certificate: The payee must make an application including the above
documents. The branch will forward it to the head Office. It is very important to note
that in these cases, the bank have to be very careful. Some FDR mentions either or
survivor, in this case survivor will get the amount.
 Renewal of FDR: The FDR account will be renewed automatically on the maturity
date. The renewed period shall be the prevailing rate for Fixed Deposits.
 FDR Block: A receipt, given to the applicant after opening the FDR account, will show
it after maturity to take his money back.
Pre Requisite of Opening an Account:
To open a savings, current, STD account, the following documents are mandatory:
a) FOR INDIVIDUAL ACCOINT:
 Two copies of Passport size Photograph of the Clients (Attested by introducer or

Verified with Passports)
 Passports/ Nationality Certificate/ Employer’s Certificate of the Proprietor.
 Customer Profile.
 Transaction Profile.
 Photograph of the Nominee(s) attested by the account holder.
 TIN Certificate.
b) FOR JOINT ACCOUNT:

 Relationship between the account holders.
 Purpose of opening of the Joint account.

c) FOR PROPRIETORSHIP ACCOUNT:
 Two copies of Passport size Photograph of the proprietor (Attested by introducer or
 Trade License.
 VAT Registration (if available)
d) FOR PERTNERSHIP CONCERN:
 Two copies of Passport size Photograph of each partner(Attested by introducer or

 Passports/ Nationality Certificate.
 Company Profile.
 Transaction Profile of the concern.
 Personal Profile of the partners.
 Trade License of the concern.
 VAT Registration (if available)
 Relationship between the partners.
 Attested Photocopy of the Partnership Deed (Deed on Tk 1000.00 stamp)
 Resolution regarding opening and operation of the account.
e) FOR COMPANY ACCOUNT:
 Attested or Certified copy of the Memorandum and Articles of Association.

 Certificate of Incorporation.
 Certificate of Commencement of Business.

 Two copies of Passport size Photograph of all Directors (Attested by introducer or
 Passports/ Nationality Certificate of all Directors of the company.
 Company Profile.
 Transaction Profile of the company.
 Personal Profile of all Directors as per enclosed sheet in the Company’s letterhead
pad.
 Trade License.
 VAT Registration (if available).
 Board resolution of the company regarding opening and operation of the account.
f) FOR PRIVATE SCHOOL/COLLEGE/MADRASA:
 Attested or Certified copy of the Constitution.

 Registration Certificate.
 List of all Executive Members (as per enclosed format).
 Two copies of Passport size Photograph of the account operators (Attested
by introducer or Verified with Passports)
 Passports/ Nationality Certificate of the account operators.
 Personal Profile of all members of the governing body and Managing
Committee.
 Board resolution regarding opening and operation of the account.
g) FOR NGO/ CLUB-SOCIETY/CO-OPERATIVE ACCOUNT:
 Registration Certificate from the Joint Stock Company/ Ministry of Social Welfare.
 List of all Executive Members (as per enclosed format).
 Board resolution as per Memorandum regarding opening and operation of the
account.
 Attested or Certified copy of the Constitution/Bylaws.

 Two copies of Passport size Photograph of all Members (Attested by introducer or
 Passports/ Nationality Certificate of all Members.
 Profile of the Firm.
Trust Smart Savers Scheme (TSSS):
Under the TSSS, the following category of deposit and maturity payment has been declared:
Monthly Amount Payable at Amount Payable at Amount Payable at Amount Payable at

Deposit Maturity Maturity Maturity Maturity
(3 years) (5 years) (7 years) (10 years)
500 19,451 34,127 50,335 77,878
1,000 38,903 68,253 1,00,670 1,55,756
2,000 77,805 1,36,506 2,01,340 3,11,512
3,000 1,16,708 2,04,759 3,02,010 4,67,268
4,000 1,55,610 2,73,012 4,02,681 6,23,024
5,000 1,94,513 3,41,265 5,03,351 7,78,780
Trust Student Account:
Saving student deposit is popular account maintained in banks. The different matters
relating student account are described in the following discussion. The summary of the rules
and regulations to open a student account is as follows:-
 Any school and college student are open student account. But account are open
jointly (father and mother) are operate this account.
 Student is submitted 4 copy photos and joint person are 4 copy photos and 1 copy
nominee photo.
 Both people are signature same place.

 A minimum initial deposit of taka 100.
 Money will be withdrawn through debt card not provide cheque book.
 Monthly provide interest.
 Money will be withdrawing limited amount, monthly 2000 taka only.
Trust Education Scheme (TES):
The TES has been introduced to assist the poor students financially and chronologically.
Under the scheme, a student may deposit jhinuk Tk 500.00 (per months) for a period of
three or five years. After the maturity period he or she may get a lump-sum amount of Tk
20,069.00 (for three years maturity) or Tk 35,967.00 (for Five years maturity). He/she may
get monthly education allowance of Tk 630.00 (per years).

Chapter Six
DESCRIPTION OF EACH TASK COMPLITED DURING
INTERNSHIP

General Description of Each Task Completed:
Trust bank limited is a scheduled commercial bank established under the bank company’s
act, 1991, which obtained license from Bangladesh bank on July 15, 1991 and incorporated
as a public limited company under the companies act, 1994 in Bangladesh on June 17, 1999.
Trust bank limited is one of the leading private commercial bank having a spread network of
111 branches across Bangladesh and plans to open few more branches to cover the
important area in sylhet.
Being able to work in this organization I find myself lucky. I got the opportunity to work with
different departments in Jalalabad Cantonment Branch, Botershar Branch, Sylhet. During the
three months of my internship I was placed in the Jalalabad Cantonment Branch under
Farhana Huq (FAVP and Sub Manager) of Trust Bank Limited. I heavily enjoyed the working
environment of this office. The work experience gave me a good idea of the overall banking
system of Bangladesh and taught me the professionalism at work place. This branch these
are: customer service, advice the customer problem, Issuing of Cheque Books, Closing of an
Account, Stopping Payment and dishonoring of a cheque.
Most important working is:
 Provide customer’s product related information.

 All types account opining system.
 New cheque book issue and writing cheque paper.
 Writing pay order instrument.
 Helping clients to fill account opening from and pay order from.
 Process loan paper.
Doing an internship will:
 increase your skills and knowledge

 improve your understanding of a particular job or industry
 show you other roles you may not have previously considered

 help you to gain an insight into the way organizations operate and the challenges
they face
 provide you with networking opportunities
 Give you and the employer a chance to 'try before you buy' and clarify whether this
type of work is really for you.
The benefits of internships can include:
 Payment, by law the National Minimum Wage is the least you should expect
 subsidized travel or lunches
 Attendance at in-company training courses
 A supervisor who might be able to act as a referee for you in future job applications.
Application of Knowledge Gained During BBA Program to

Accomplish Each Task:
The 4-year degree program provides a fundamental education in business and management
principles. Programs typically allow students to specialize in one of multiple concentration
areas, including international business, finance, computer information systems, or
accounting. BBA programs can offer practical management training that can prepare
students to successfully work within a large or small organization.
In the BBA Program each student must take a total of 41 academic courses. To major in
Business Administration, a student will be required to pass 35 courses in another subject, 6
will be Major Electives, and 1 will be an internship project. As with other programs at BBA,
students will be required to take GED courses in other departments. Students will have the
option of choosing a Minor.
I have studied four years BBA (Bachelor of Business Administration) program to acquire
knowledge on business area. I learnt various methods of business area. I learnt various
method of business and activities of business. I well describe new that how the knowledge
gained during BBA program has helped me to accomplish each task property.

Introduction to Business:
During BBA program introduction to business is one of the first courses which I studies. This
was very helpful to those students who were from science and arts background. I was also
from science background. From this course, I got primary idea of Business, type of Business,
Important of Business, about Financial Institution, Marketing, Accounting, Management etc.
Principles of Management:
From this course I learned about concept, function management like; Planning, Organizing,
Staffing, Controlling and Decision Making. Role of different Organization Structure, Chain of
Command, SWOT Analysis etc. They key to my success in internship program was the
knowledge of planning, motivation and controlling.
Principles of Marketing:
This is one of the most important subjects of my BBA program. I learned many things in this
subject. Especially, I would like to mention about “Four P’s”, Such as Product, Price, Place
and Promotion. In my internship program I applied the theoretical knowledge of four P’s.
Organization Behavior:
Organization behavior explains the norms and behaviors a person should follow in an
organization. It made me aware of the code of conduct of my organization.
Principles of Accounting, Intermediary Accounting, Managerial Accounting and Cost

Accounting:
From these courses I come to know about the accounting system of an organization like
bank. I learned about the terms such as debit, credit double entry, fixed assets, depreciation
etc. in company, there were many statements which I learned in academic courses.
Financial Management:
Financial management refers to the efficient and effective management of money in such
a manner as to accomplish the objective of the organization. It is the specialized function
directly associated with the top management.

Business Resources:
This is the courses which helped me most while preparing this report. Though this course
able to know about how to collect and analyze the data. It helped to prepare the report
comprehensive way. It helped to realize the importance of given a proper reference in a
through bibliography. It made me aware about the purpose of a report.
Business Communication:
This course can be defined as the contact between the people in an organization for carrying
the business activities in an efficient way. From this course I learned how to prepare CV,
latter and many other things. Most interestingly, I submitted my CV for internship report
which I learned from business communication.
Business Policy and Strategy:
This course taught me about the policy, mission, vision, strategy and objective an
organization. These were very helpful in preparing this report.
Principles of Finance:
Finance is a branch of economics, a science that studies the management of funds (money
and other assets). More specifically, through financial analysis, decisions and connective
actions can be taken regarding the collection and use those funds as to optimize their use
toward the objectives of an organization or individual. A key point in finance is the time
value of money, which states that a unit of currency today is worth more than the same unit
of currency tomorrow. Finance aims to price assets based on their risk level, and expected
rate of return.

Recommendation:
 Giving better customer service, full computerization of all activities, Supply of new
PC’s in place of old one, sufficient numbers of PC needed of proper working.
 Interior decoration should be introduced for clients comfort.
 The management should impart more emphasis on the advertisement of the bank in
different electronic and printing media. The basic goal of the advertisement should
be firstly to make people know and understand that the bank is universal one and
permits any one’s access.
 Full computerization of the branch will less the time consumption of manual process.
So, that the employees will able to perform will at the end.
 The spread out mechanism of the bank should be faster and progressive as well.
Being established in1999, the bank has established only one handed eleven branches
in eighteen (18) years. The mode of extension is much slower than other
contemporary and equivalent banks.
 On line banking should be introduction to compete with multination banks.
 The management should care for the personal more. At the recruitment stage, it
should go for the best candidate and after selection the personal should be allowed
with proper opportunity to be expert on particular task bestowed on them.
 More product of varied interested should be introduced for the diversified client
group.
 To enhance the image of the bank and to assume social responsibility, the bank
should engage itself to various social programs like scholarship to poor but
meritorious students, empowerment of the children in abject poverty, Campaign
against dowry and other social evil etc.

Chapter Seven
CONCLUTION

Conclusion:
Trust Bank Limited pursues decentralized management polices and gives adequate work
freedom to the employee. This results in less pressure for the workers and acts as a
motivational tool for them, which gives them, increased encouragement and inspiration to
move up the ladder of success. The profit earned by the bank is used to the welfare
activities of the Trust. The economic service of the bank is open to all caste and class of
people. The bank is formatting and accomplishing various welfare project and activities for
the socio economic infrastructural development of the country and the active participation
to the up gradation of the comparative feeble class of the society, instead of accumulating
profit. It has also been linked with many foreign banks to facilitate the foreign currency
transfer by the members of armed forces working in the UN and emigrant Bangladeshi. The
report is aimed at studying and understanding the various service offered by TBL to its
clients. In addition, the report also studies how Trust Bank Limited has maintaining and
enhancing its relationship with its clients. The success of Trust Bank Limited is largely
credited to its friendly, co-operative approach, understanding the special Banking needs of
each and every client and concern for the benefits and welfare. From the beginning, the
prime objective of Trust Bank Limited was to increased capitalization, to maintain
disciplined growth and high corporate ethics standard and enhance the health of the share
holders. Its customer service is very much impressive then of other financial institutions.
Their effective strategy, time demand offerings, up to date rules and regulations to cope
with international market and their friendship customer services easily impress the clients.
So, now Trust Bank Limited is in leading position in financial institutional sector in
Bangladesh. The financial performance of the bank in recent years is pretty well. Moreover,
any laxity in operational ground can considerably be compensated through the cordial
services provided by a staff of talented officers or employees.

REFERENCE AND APPENDIX

Reference:
 https://en.wikipedia.org/wiki/Trust_Bank_Limited_(Bangladesh) (date: 3th - 7th July,
2017, Time: 2 pm-4 pm)
 https://en.wikipedia.org/wiki/Bangladesh_Army_Welfare_Trust (date: 4th - 9th July,
2017, Time: 1 pm-4 pm)
 http://www.bizbangladesh.com/business-news-2549.php (date: 15th - 16th July, 2017,
Time: 7 pm-9 pm)
 https://www.google.com/search?
client=firefoxb&site=webhp&q=trust+bank+limited+scheme+2017&oq=trust+bank+li
mited+schame+&gs_l=psy (date: 22th - 23th July, 2017, Time: 5 pm-7 pm)
 https://www.google.com/search?
client=firefoxb&q=banking+industry+in+bangladesh&oq=banking+industry+in+bangl
adesh&gs_l=psy (date: 2th - 8th August , 2017, Time: 4 pm-6 pm)
 https://www.bb.org.bd/aboutus/regulationguideline/lawsnacts.php (date: 11th - 16th
August, 2017, Time: 7 pm-9 pm)
 http://usb.ulab.edu.bd/bba/ (date: 2th - 9th July, 2017, Time: 4 pm-8 pm
 http://www.assignmentpoint.com/business/organizational-behavior/internship-
report-on-general-banking-operation-of-the-trust-bank-ltd.html (date: 4th - 5th July,
2017, Time: 6 pm-9 pm)
 http://www.trustbank.com.bd/corporate-information/board-directors (date: 3th - 9th
July, 2017, Time: 3 pm-7pm)
 https://www.prospects.ac.uk/jobs-and-work-experience/work-experience-and-
internships/internships (date: 4th - 9th July, 2017, Time: 1 pm-4 pm)
 http://www.thedailystar.net/business/banks-capital-rises-1290652 (date: 7th - 9th
July, 2017, Time: 5 pm-7 pm)

Appendix: List of Abbreviation
Particular Abbreviation
TBBL Trust Bank Bangladesh Limited
AWT Army Welfare Trust
CBI Central Bureau of Investigation
TSSS Trust Smart Serves Scheme
LC Letter of Credit
STM Short Term Deposit
FDR Fixed Deposit Receipt
TT Telegraphic Transfer
IRA Lending Risk Analysis

Internship Report On General Banking Act

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Internship Report On General Banking Act

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Internship Report

Department of Business Administration

Metropolitan University, Sylhet.

Mr. Gulam Mokta Dhir

Department of Business Administration

Metropolitan University, Sylhet.

BBA 30th Batch

Major in Finance and Banking

Department of Business Administration

Metropolitan University, Sylhet.

Date of Submission: 16 September 2017

Subject: Submission of Internship Report.

It is my pleasure to present this Report on General Banking of Trust Bank Limited as a

General Banking of Trust Bank Limited

Mr. Gulam Mokta Dhir

Department of Business Administration

Metropolitan University, Sylhet

General Banking of Trust Bank Limited

General Banking of Trust Bank Limited

General Banking of Trust Bank Limited

General Banking of Trust Bank Limited

1 Chapter one (Introduction) 2-8

Ration for internship 4-5

Background of the report 5

Objective of the Report 6

Scope of the Report 7

Methodology of the Report 7

Limitation of the Report 7-8

2 Chapter Two (Learning objective of the internship) 9-10

3 Chapter Three (Overview of the Specific Industry) 11-19

Banking Industry in Bangladesh 12-13

History of banking in Bangladesh bank 13-14

List of Banking in Bangladesh Bank 14-17

Capital of Bangladesh bank 18

Acts in Bangladesh bank 18-19

4 Chapter Four (Company Information) 20-27

Background of Trust Bank Limited 21-22

Conception Framework of the Report 23

Corporate Information at a Glance 24

Mission, Vision and Objective 25

5 Chapter Five (General Banking Activities of TBL) 28-41

Deposit Department 30-32

Remittance and Bill Department 32-33

Loan Department 33-35

Account Opening Department 35-37

Pre Requisite of Opening an Account 37-40

Trust Smart Savers Scheme (TSSS) 40

Trust Student Account 40-41

Trust Education Scheme (TES) 41

6 Chapter Six (Description of Each Task Completed During 42-47

General Description of Each Task Completed 43-44

Application of Knowledge Gained During BBA Program to 44-46

Recommendations on the Tasks that the Intern Felt Needed 47

7 Chapter Seven (Conclusion) 48-49

Reference and Appendix 50-52

A) Rational for Internship

As a mandatory part of my graduation, I took the opportunity to conduct my internship with

C) Objective of the report

 To present an overview of “Trust Bank Limited.”

Methodology of the report:

Limitation of the report:

General Banking of Trust Bank Limited page 7

General Banking of Trust Bank Limited page 8