R/s,

Regarding Twitter Complaint-Docket Number = A041012727227

We have visited the customer's location and spoken with him; the closest
site to his home is Kosli Road. Based on our analysis, we discovered that
the customer's location is experiencing slow internet connection because
of the distance to the site and heavy traffic on this BTS. For this reason,
3G speeds at this location cannot exceed 700 kbps. Once we replace this
with 4G technology, we will fix this.

Respected sir,

Since 2 OCT 2023, the BSNL mobile services and both fiber ring of NTPC system Jharli has
down. The presence of a BSNL team is essential to investigate and correct the problem. As a result,
you are requested to allow the BSNL crew to restore BSNLfiber system and mobile services, as
these are critical services.

Name of the staff person visiting the BSNL tower for maintenance purpose

1. Mukesh (Technician BSNL Regular staff)

2 Rajesh (Technician, contractual staff)

With Regards:

JTO CMTS BSNL, JHAJJAR

Tel No 01251-254444
Mob: - 9467511103
9468356111

Fwd. HR/08/5271/0126/Jharli Site Access for Survey

Team Documents
Dear Sir,

As discussed please find the attachments of required team documents

for HR/08/5271/0126/Jharlie Site Access to do RFI Survey.

Please support for access.

S/ Team member Name Vendor Designation
N
1 Mukesh BSNL Technician
2 Rajesh Sheetal Communication Technician
3 Amar RMS/ (TVS) Technician
4 Sushil RMS/ ( TVS) Rigger