Nama: Arrya Wiranata Pardomuan Marpaung

Nim: 2224090205

A. Phrasal verbs
One thing you could do to improve your telephone skills is to learn some of the p
hrasal verbs that are commonly used in English telephone conversations.

Common Phrasal Verbs

1. hold on
means wait

 ‘Hold on and don't let go until I say so.

 He held on to the back of the chair to stop himself from falling.
 It’s very windy—you’d better hold on to your hat.

2. hang on
also means wait! (informal)

 "Hang on, don't give up yet, we're almost at the finish line."
 "Please hang on, I'm putting you through to our customer service department."
 "Can you hang on for a few minutes, I'm on the way."

3. put (a call) through

means to connect one caller to another

 ‘I’m just going to put you through now.’

 to put through a plan
 she put through his application to join the organization

4. get through
to be connected to someone on the phone

 We got through a fortune while we were in New York!

 Let's start—there's a lot to get through.

5. hang up
means to put the receiver down

 ‘If you hang up or you hang up the phone, you end a phone call.’
 If you hang up on someone you are speaking to on the phone, you end the phone call sudde
nly and unexpectedly.
 You can use hang up to indicate that someone stops doing a particular sport or activity that t
hey have regularly done over a long period.
6. call up
is to make a telephone call (mainly used in American English or slang)

 ‘Two of her brothers had been called up.’

 Call up the menu and click on Documents.’
 Seeing Paula in that white dress called up memories of his Aunt Sara

7. call back
is to return someone’s call

 She said she'd call back.

 I'm waiting for someone to call me back with a price.
 I’ll call you back when I’ve heard something.

8. pick up
means to answer a call / lift the receiver to take a call

 Trade usually picks up in the spring.

 The wind is picking up now.
 Sales have picked up 14 per cent this year.

9. get off (the phone)

means to stop talking on the phone

 They couldn't get the baby off till midnight.

 Could you get off (work) early tomorrow?
 Please can we get off the subject of dieting?

10. get back to (someone)

means to return someone’s call

 What time does Sara get back from work?

 What time did you get back last night?
 We only got back from our trip yesterday.

11. cut off

to be disconnected abruptly during a telephone conversation

 We were cut off in the middle of our conversation.

 My explanation was cut off by loud protests
 Our water supply has been cut off.

12. switch off/turn off

is to deactivate (a cell phone/mobile phone)

 I parked the car and switched off the engine.

 The heating has switched off.
 When I hear the word ‘football’ I switch off

13. speak up
means to talk louder
  You have to speak up. The people in the back can’t hear you.
 If anyone has a better idea, please speak up.
 Please speak up—we can't hear you at the back

B. English conversation

Good afternoon all

My name is Arrya Wiranata Pardomuan Marpaung you can call me Arrya

My majoring in psychology, in UPI Y.A.I university

Now I wanna tell you about 3 topic, from English class Mr, budiantoro

Sub 1.
Introduction / Making Contact

If answering a business call, start by introducing yourself or if the caller fails

to identify themselves, then you could ask them to state who they are by usi
ng the following phrases

Formal:
Formal examples that I get there are two type

When Introducing Other People starting with formal

I'd like you to meet Mr./Ms.marpaung (last name).

I'd like to introduce (first and last name).
(First name), this is (first name).

When Introducing Yourself starting with formal

I don't think we've met. May I introduce myself?

Hello. My name is (first name and last name).
Hi. I'm (first name)

Informal:

"I would like you to meet..."

"It's a pleasure to introduce..."

 "I would like to introduce..."

"I would like to present..."

"May I introduce..."

"May I present..."

"This is..."

"My name is..."

Business Introduction with email

Hello [name],

I’m [your name] and I work at [company]. I’m reaching out to let you know about our newest
release [description about the service or product].

As a [your role] I’m always looking into sharing information about [industry] and finding wa
ys to assist your company with [explain how you can solve a pain point].

Do let me know if this is something you would be interested in learning more about it.

Sincerely,

[signature with contact information]

I’m contacting you from Arik company as I’ve been talking to other managers and I believe o
ur [service description] can be of great help to increase your results.

Arik Company has been in the market since 10 and we work with over 200 clients on a daily
basis to [value you can add].

As a barista I’ve worked on projects related to [hot topic] and I can share a few data points wi
th you that were collected over the years. Let me know if you’re interested.

Feel free to check our portfolio at [URL].

[signature]

Sub 2.
Taking / Receiving a Call

You may need to use these if you are answering someone else’s phone, beca
use they are unable to answer it themselves, or if you are answering an offic
e phone.

Formal

Answering the phone

Company ABC, this is Mike. How may I help you?

Good morning/afternoon, Company ABC. How may I help you?
Purchasing department, Frank speaking.

Getting the name of the caller if he/she doesn’t give it to you

May I have your name please?

Who am I speaking with?
May I ask who’s calling?

Taking a message

He’s/she’s not available at the moment. Would you like to leave a message?
He’s/she’s out of the office right now. Can I take a message?

By email

Hello pardomuan [name of the customer],

Thank you for reaching out.

We appreciate your patience, and will be happy to solve this issue for you. I’d gladly respond
to any question through email or we can schedule a call for [date] at [time]. Let me know wh
at works best for you. If you prefer to solve your issue through email, please provide me with
more information, it will help me better understand and find the best way to move forward wi
th your request.

Thank you,

Arrya [your name]

Sub 3.
Leaving / Taking a Message

If the person you’re calling is not available, be prepared to leave a message.

This could be a voicemail, (which is a digital voice recording system), or an
answering machine (this records messages onto a tape). If you’re leaving
a message with another person, they’ll either ask if you want to leave a mess
age, or you could request to leave a message with them. Be sure to leave yo
ur number, if you want the other person to call you back!

Formal
· How may I be of assistance?
· I’m afraid the line is engaged/busy.
· I’m afraid he/she is in a meeting/not available at the moment.
· I'm sorry, he/she's out of the office today.
· Can I put you on hold?
· Can I take a message?
· Would you like to leave a message?
· Could you give me your number, please?
· I'll make sure he/she gets the message

Link yt : https://youtu.be/TS1PEePoPHA