Dillon Paul - Operations Departmental Manager L5 Apprenticeship Passport

Apprenticeship Passport
Operations/Departmental Manager
Learner and Coach Information
Learner Name Paul Dillon
Coach Name Gavin Segal
Employer Information
Employer (Company Name) Westvale Healthcare Care Home
Mentor Name Sandra McCann Mentor Number 01928 753436
Safeguarding Rep Harry Rutteer Safeguarding Rep Number
Key Dates & Milestones
Apprenticeship Start Date 1/22/2020
Practical Period Duration Practical Period End
(Number of months) 20 (Standards Only) 9/22/2021
Full Programme Duration Expected End Date
24 1/22/2022
(Number of months) (Framework/Standard)
Off the Job Training Hours
Number of Days from Apprenticeship Start
609 Contracted Hours (per week) 48
to Practical Period End
Standard Statutory Holiday Entitlement Statutory Holiday Entitlement in Days
7.7% 46.7
(Per Year: Calculated as 28/365 x 100% ) (over the Practical Period)
Practical Period minus Holiday Entitlement 562 Eligible weeks 80.3
Contracted Hours Per Week x Eligible Weeks OTJT Hours OTJT Hours
x 20% 771.13 Average Per Month 38.6 Average Per Week 9.6
End Point Assessment Dates (Apprenticeship Standards Only)

Earliest Possible Date for
9/22/2021 Gateway Triggered EPA Organisation
Gateway to be triggered
End Point Assessment Components
Who will Assessment Assessment
Component Weighting Assess Location Date
How will I be assessed?
You will take a 1 hour exam, using multiple

Online knowledge test using End Point choice questions based around workplace
30%
scenarios and questions Assessor scenarios, to demonstrate knowledge and
understanding of theory for the first 7 units.
End Point GoToWebinar will be used for an interview

Competency Interview 20% allowing you to show skills and knowledge
Assessor from the first 7 units.
The strongest elements of your online

Assessment of portfolio End Point portfolio will be uploaded for assessment
20%
showcase evidence Assessor against the skills for the first 7 units and all
behaviours.
GoToWebinar will be used for a professional

Professional discussion relating End Point discussion of your CPD development during
10%
to CPD Assessor the programme, drawing on the last 3
blended units.
You will use GoToWebinar to deliver a 15

Presentation on work-based End Point minute presentation of your work-based
20%
project Assessor project, followed by a question and answer
session.
Learning & Development Plan
On Programme Plan
Outcome Title & Level Delivery Delivery Method Party Responsible for
Location Delivery
Mandatory Qualification(s)
Non Mandatory ILM Level 5 Diploma in Leadership College

Qualifications/Training and Management
Maths
English
ICT (If applicable)
Delivery Plan (Practical Period)
Month/Year Planned Activities Number of Month/Year Planned Activities Number of

Hours Hours
Off the Job Hours Required 39 Off the Job Hours Required 39
Leading People: Different leadership styles,
how to lead multiple and remote teams and
manage team leaders. How to motivate and
improve performance, supporting people
using coaching and mentoring approaches. 7 Leading People cont. 7
Understand organisational cultures and
diversity and their impact on leading and
managing change. Know how to delegate
effectively.
EPA Build up (Portfolio): Portfolio set up,
Induction period, skills scan, 360 evaluation communications knowledge development,
& IA +Right Choice Review communication skills evidence from
Jan-20 Feb-20 workplace, begin reflective log
Managing People: Know how to manage

multiple teams, and develop high
performing teams. Understand
performance management techniques, 7 Consolidation of previous learning 7
talent management models and how to
recruit and develop people.
EPA Build up (Knowledge Test): Complete

EPA Build up (CPD Discussion): Begin CPD Building Relationships Assignment
Mar-20 log Apr-20 EPA Build up (Interview/Professional
EPA Build up (Knowledge Test): Complete Discussion): Knowledge and skills
Communications Assignment application of Communication, Building
relationships and Self Awareness.
Hours Hours
Hours Hours
Management of Self: Understand time Problem Solving & Decision Making:

management techniques and tools, and Understand problem solving and decision
how to prioritise activities and approaches 7 making techniques, including data analysis. 7
to planning Understand organisational values and ethics
and their impact on decision making.
May-20 EPA Build up (Portfolio): Collate portfolio Jun-20 EPA Build up (Knowledge Test): Start
Leading People Assignment
evidence, including reflective log entries, EPA Build up (Interview/Professional
professional discussions and feedback from Discussion): Knowledge and skills
employer - Portfolio Evidence 15% complete application of Leading People
Off theManagement:
Operational Job Hours Required
Understand 39 Off the Job Hours Required 39
operational management approaches and
models, including creating plans, business
development, and approaches to
continuous improvement. Understand
operational business planning techniques,
including how to manage resources,
development of sales and marketing plans, 7 Consolidation of previous learning 7
setting targets and monitoring
performance. Knowledge of management
systems, processes and contingency
planning. Understand how to initiate and
manage change, data security and EPA Build up (Portfolio): Collation of
management, and the effective use of Portfolio Evidence - 30%
technology. EPA Build up (Knowledge Test): Start
EPA Build up (Knowledge Test): Complete
Jul-20 Leading People Assignment Aug-20 Managing People Assignment
EPA Build up (Interview/Professional
Discussion): Knowledge and skills
application of Managing People
Project Management: Know how to set up

and manage a project using relevant tools Finance: Understand business finance: how
and techniques, and understand process 7 to manage budgets, and financial 7
management. Understand approaches to forecasting.
risk management.
EPA Build up (Interview/Professional

EPA Build up (Knowledge Test): Complete Discussion): Knowledge and skills
Sep-20 Managing People Assignment Oct-20 application of Management of Self
Sep-20 Oct-20

Hours Hours
Review of EPA components

Completing portfolio Completing portfolio / Preparing project
Planning professional project presentation 7 presentation on work-based project 7
on work-based project
Nov-20 Dec-20
EPA Build up (Portfolio): Collation of EPA Build up (Interview/Professional

Portfolio Evidence - 45% Discussion): Problem Solving and Decision
Making
Completing portfolio / Preparing 1st practice exam

presentation on work-based project 7 Initiate showcase selection process 7
Preparation for Presentation
EPA Build up (Portfolio): Collation of

Jan-21 Portfolio Evidence – 60% Feb-21 EPA Build up (Interview/Professional
EPA Build up (Knowledge Test): Mock EPA Discussion): Knowledge and skills
Exam 1 application of Project Management
Review feedback from Presentation:
schedule further support and 2nd mock
Confirm showcase selection presentation if needed
Preparation for Competency Interview Review feedback from Competency
Preparation for Professional Discussion 7 Interview: schedule further support and 2nd 7
Review results of 2nd mock exam: schedule mock interview if needed
support as needed Review feedback from practice Professional
Discussion of CPD: schedule further support
and Build
EPA 2nd mock discussionCollation
up (Portfolio): if neededof
Portfolio Evidence – 100%
Mar-21 EPA Build up (Portfolio):Collation of Apr-21 EPA Build up (Interview/Professional
Portfolio Evidence – 75% Discussion): On programme portfolio and
EPA Build up (Project): Project Brief agreed development of Skills, Knowledge &
behaviours.
Mar-21 Apr-21

Hours Hours
Gateway readiness diagnostic + action plan

as needed
Gateway paperwork preparation 7 Pass through Gateway 0
Schedule Gateway meeting with Line
Manager
EPA Build up (Portfolio): Mapping to EPA Build up (Portfolio): Mapping to

Showcase Portfolio Evidence Showcase Portfolio Evidence
EPA Build up (Interview/Professional EPA Build up (Knowledge Test): Mock EPA
May-21 Discussion): Mock Competency Based Jun-21 Exam 2
Interview (Remote)
Pass through Gateway 0 Pass through Gateway 0
Jul-21 Aug-21 EPA Build up (Project): MOCK Project

EPA Build up (Portfolio): Showcase Portfolio Presentation & Professional discussion
Complete - Submitted for IQA Gateway documents completed for
submission
Off the Job Hours Required 0
Pass through Gateway 0
Action Plans and revision

Sep-21 Oct-21 Pass through Gateway
Sep-21 Hours Oct-21 Pass through Gateway
Hours
Planned Development Sessions
OTJT
Month Sessions
Hours
Sep-19 Induction and Enrolment - Agreement of Delivery Plan 7
Communication: Understand interpersonal skills and different forms of communication

Oct-19 and techniques and how to apply them appropriately. 7
Building Relationships: Understand approaches to partner, stakeholder and supplier

relationship management including negotiation, influencing, and effective networking.
Nov-19 Knowledge of collaborative working techniques and how to share best practice and 7
manage conflict at all levels.
Self-Awareness: Understand own impact and emotional intelligence. Understand different

Dec-19 learning and behaviour styles. 7
Leading People: Different leadership styles, how to lead multiple and remote teams and
manage team leaders. How to motivate and improve performance, supporting people
Jan-20 using coaching and mentoring approaches. Understand organisational cultures and 7
diversity and their impact on leading and managing change. Know how to delegate
effectively.
Feb-20 Leading People cont. 7
Managing People: Know how to manage multiple teams, and develop high performing
Mar-20 teams. Understand performance management techniques, talent management models and 7
how to recruit and develop people.
Apr-20 Consolidation of previous learning 7
Management of Self: Understand time management techniques and tools, and how to
May-20 prioritise activities and approaches to planning 7
Problem Solving & Decision Making: Understand problem solving and decision making
Jun-20 techniques, including data analysis. Understand organisational values and ethics and their 7
impact on decision making.
Operational Management: Understand operational management approaches and models,

including creating plans, business development, and approaches to continuous
improvement. Understand operational business planning techniques, including how to
Jul-20 manage resources, development of sales and marketing plans, setting targets and 7
monitoring performance. Knowledge of management systems, processes and contingency
planning. Understand how to initiate and manage change, data security and management,
and the effective use of technology.
Aug-20 Consolidation of previous learning 7
Project Management: Know how to set up and manage a project using relevant tools and
Sep-20 techniques, and understand process management. Understand approaches to risk 7
management.
Oct-20 Finance: Understand business finance: how to manage budgets, and financial forecasting. 7
Review of EPA components

Nov-20 Completing portfolio 7
Planning professional project presentation on work-based project
OTJT
Month Sessions
Hours
Dec-20 Completing portfolio / Preparing project presentation on work-based project 7
Jan-21 Completing portfolio / Preparing presentation on work-based project 7
1st practice exam

Feb-21 Initiate showcase selection process 7
Preparation for Presentation
Confirm showcase selection

Preparation for Competency Interview
Mar-21 Preparation for Professional Discussion 7
Review results of 2nd mock exam: schedule support as needed
Review feedback from Presentation: schedule further support and 2nd mock presentation
if needed
Review feedback from Competency Interview: schedule further support and 2nd mock
Apr-21 interview if needed 7
Review feedback from practice Professional Discussion of CPD: schedule further support
and 2nd mock discussion if needed
Gateway readiness diagnostic + action plan as needed

May-21 Gateway paperwork preparation 7
Schedule Gateway meeting with Line Manager
Jun-21 Pass through Gateway

Milestones Data
Month Milestone
Jan-20 Induction period, skills scan, 360 evaluation & IA +Right Choice Review
EPA Build up (Portfolio): Portfolio set up, communications knowledge development,

Feb-20
communication skills evidence from workplace, begin reflective log
EPA Build up (CPD Discussion): Begin CPD log
Mar-20
EPA Build up (Knowledge Test): Complete Communications Assignment
EPA Build up (Knowledge Test): Complete Building Relationships Assignment
Apr-20 EPA Build up (Interview/Professional Discussion): Knowledge and skills application of
Communication, Building relationships and Self Awareness.
EPA Build up (Portfolio): Collate portfolio evidence, including reflective log entries,
May-20
professional discussions and feedback from employer - Portfolio Evidence 15% complete
EPA Build up (Knowledge Test): Start Leading People Assignment
Jun-20 EPA Build up (Interview/Professional Discussion): Knowledge and skills application of
Leading People
Jul-20 EPA Build up (Knowledge Test): Complete Leading People Assignment
EPA Build up (Portfolio): Collation of Portfolio Evidence - 30%

EPA Build up (Knowledge Test): Start Managing People Assignment
Aug-20
EPA Build up (Interview/Professional Discussion): Knowledge and skills application of
Managing People
Sep-20 EPA Build up (Knowledge Test): Complete Managing People Assignment

Oct-20
Management of Self
Nov-20 EPA Build up (Portfolio): Collation of Portfolio Evidence - 45%
Dec-20 EPA Build up (Interview/Professional Discussion): Problem Solving and Decision Making
EPA Build up (Portfolio): Collation of Portfolio Evidence – 60%

Jan-21
EPA Build up (Knowledge Test): Mock EPA Exam 1
Feb-21
Project Management
EPA Build up (Portfolio):Collation of Portfolio Evidence – 75%
Mar-21
EPA Build up (Project): Project Brief agreed
EPA Build up (Portfolio): Collation of Portfolio Evidence – 100%
Apr-21 EPA Build up (Interview/Professional Discussion): On programme portfolio and development
of Skills, Knowledge & behaviours.
EPA Build up (Portfolio): Mapping to Showcase Portfolio Evidence
May-21 EPA Build up (Interview/Professional Discussion): Mock Competency Based Interview
(Remote)
EPA Build up (Portfolio): Mapping to Showcase Portfolio Evidence
Jun-21
EPA Build up (Knowledge Test): Mock EPA Exam 2
Jul-21 EPA Build up (Portfolio): Showcase Portfolio Complete - Submitted for IQA
EPA Build up (Project): MOCK Project Presentation & Professional discussion

Aug-21
Gateway documents completed for submission
Sep-21 Action Plans and revision
Oct-21 Pass through Gateway

Individual Starting Points and Progress Tracker
Learner Name: Paul Dillon Apprenticeship Title: Operations/Departmental Manager L5
Progress Against Completion 0.0% 0.0% #N/A #N/A #N/A #N/A #N/A #N/A #N/A #N/A #N/A #N/A #N/A #N/A
Skills Scan Right Choice Review Progress Review 1 Progress Review 2 Progress Review 3 Progress Review 4 Progress Review 5 Progress Review 6 Progress Review 7 Progress Review 8 Progress Review 9 Progress Review 10 Pre-Gateway Review Exit Review
(to be completed at induction)
Date Expected Date Expected Date Expected Date Expected Date Expected Date Expected Date Expected Date Expected Date Expected Date Expected Date Expected Date Expected Date Expected Date Expected
Progress Reviews 1/22/2020 2/19/2020 3/18/2020 5/13/2020 7/8/2020 9/2/2020 10/28/2020 12/23/2020 2/17/2021 4/14/2021 6/9/2021 8/4/2021 9/22/2021 1/22/2022
Date Completed Date Completed Date Completed Date Completed Date Completed Date Completed Date Completed Date Completed Date Completed Date Completed Date Completed Date Completed Date Completed Date Completed
3/30/2020 12/30/1899 12/30/1899 12/30/1899 12/30/1899 12/30/1899 12/30/1899 12/30/1899 12/30/1899 12/30/1899 12/30/1899 12/30/1899 12/30/1899
Skills Competent or Above % Competence Level Competence Level Competence Level Competence Level Competence Level Competence Level Competence Level Competence Level Competence Level Competence Level Competence Level Competence Level Competence Level
Knowledge Outcomes
Behaviours 0% Please rate your competence in each aspect by selecting the appropriate option from the dropdown menu.
Skills
I am able to communicate the organisational vision and

goals and know how these to apply to teams.
Leading People I can support development through coaching and

Require Knowledge or Require Knowledge
mentoring, and can enable and support high performance Experience or Experience
working. I am able to support the management of change
within the organisation.
I can manage talent and performance.
Managing People Istrengths

develop, build and motivate teams by identifying their Require Knowledge or Require Knowledge
and enabling development within the workplace. Experience or Experience
I am able to delegate and enable delivery through others.
I am able to build trust, use effective negotiation and

influencing skills and manage conflict.
Building I am able to identify and share good practice, work Require Knowledge or Require Knowledge
collaboratively with others both inside and outside of the
Relationships organisation. Experience or Experience
I can seek out specialist advice and support to deliver

against plans.
I can communicate effectively (verbal, non-verbal, written,

digital) and be flexible in communication style.
Communication I am able to chair meetings and present using a range of Require Knowledge or Require Knowledge
media. Experience or Experience
I am an active listener and I'm able to challenge and give
constructive feedback.
I am able to input into strategic planning and create plans

in line with organisational objectives.
I can support, manage and communicate change by

identifying barriers and overcoming them.
Operational I demonstrate commercial awareness, I'm able to identify Require Knowledge or Require Knowledge
Management and shape new opportunities. Experience or Experience
I can create and deliver operational plans, including setting
KPIs, monitoring performance against plans.
I produce reports, providing management information

based on the collation, analysis and interpretation of data.
I can plan, organise and manage resources to deliver

required outcomes.
Project Require Knowledge or Require Knowledge
Management I monitor progress, identify risks and their mitigation. Experience or Experience
I am able to use relevant project management tools.
I can monitor budgets and provide reports, taking into Require Knowledge or Require Knowledge
Finance consideration any financial implications of decisions and
adjust approach/recommendations accordingly. Experience or Experience
Self-Awareness I am able to reflect on my own performance, working style Require Knowledge or Require Knowledge
and its impact on others. Experience or Experience
Management of I am able to create a personal development plan. Require Knowledge or Require Knowledge
Self I use time management and prioritisation techniques. Experience or Experience
I am able to undertake critical analysis and evaluation to

Decision Making support decision making. Require Knowledge or Require Knowledge
Experience or Experience
I have effective problem solving techniques
Progress Percentage for Skills 0.0% 0.0% #N/A #N/A #N/A #N/A #N/A #N/A #N/A #N/A #N/A #N/A #N/A #N/A
3/30/2020 12/30/1899 12/30/1899 12/30/1899 12/30/1899 12/30/1899 12/30/1899 12/30/1899 12/30/1899 12/30/1899 12/30/1899 12/30/1899 12/30/1899
Knowledge
I understand different leadership styles, how to lead

multiple and remote teams and manage team leaders.
I know how to motivate and improve performance,

supporting people using coaching and mentoring Require Knowledge or Require Knowledge
Leading People approaches.
I understand organisational cultures and diversity and their
impact on leading and managing change.
I know how to delegate effectively.
I know how to manage multiple teams and develop high

performing teams.
Managing People I understand performance management techniques, talent Require Knowledge or Require Knowledge
management models and how to recruit and develop
people.
I understand approaches to partner, stakeholder and

supplier relationship management including negotiation,
influencing, and effective networking.
Building I have knowledge of collaborative working techniques to
Require Knowledge or Require Knowledge
Relationships enable delivery through others and how to share best Experience or Experience
practice.
I know how to manage conflict at all levels.
I understand interpersonal skills and different forms of Require Knowledge or Require Knowledge
Communication communication techniques (verbal, written, non-verbal,
digital) and how to apply them appropriately. Experience or Experience
I understand operational management approaches and

models, including creating plans to deliver objectives and
setting KPIs.
I understand business development tools (eg SWOT), and

approaches to continuous improvement.
I understand operational business planning techniques,

including how to manage resources, development of sales
Operational and marketing plans, setting targets and monitoring Require Knowledge or Require Knowledge
Management performance. Experience or Experience
I have knowledge of management systems, processes and
contingency planning.
I understand how to initiate and manage change by

identifying barriers and know how to overcome them.
I understand data security and management, and the

effective use of technology in an organisation.
I know how to set up and manage a project using relevant

Project tools and techniques, and understand process Require Knowledge or Require Knowledge
management.
Management Experience or Experience
I understand approaches to risk management.
Finance I understand business finance, including how to manage Require Knowledge or Require Knowledge
budgets and financial forecasting. Experience or Experience
I am aware of my own impact and emotional intelligence. Require Knowledge or Require Knowledge
Self-Awareness
I understand different learning and behaviour styles. Experience or Experience
I understand time management techniques and tools, and

Management of how to prioritise activities. Require Knowledge or Require Knowledge
Self I know how to use different approaches to planning, Experience or Experience
including managing multiple tasks.
I understand problem solving and decision making

techniques, including data analysis. Require Knowledge or Require Knowledge
Decision Making
I understand organisational values and ethics and their Experience or Experience
impact on decision making.
Progress Percentage for Knowledge 0.0% 0.0% #N/A #N/A #N/A #N/A #N/A #N/A #N/A #N/A #N/A #N/A #N/A #N/A
3/30/2020 12/30/1899 12/30/1899 12/30/1899 12/30/1899 12/30/1899 12/30/1899 12/30/1899 12/30/1899 12/30/1899 12/30/1899 12/30/1899 12/30/1899
Behaviours
I have a drive to achieve in all aspects of work.

Takes I show resilience and accountability. Require Knowledge or Require Knowledge
Responsibility Experience or Experience
I show determination when managing difficult situations
and seek out new opportunities.
In the workplace, I am open, approachable, authentic, and

Inclusive able to build trust with others. Require Knowledge or Require Knowledge
I seek the views of others and value diversity.
I am flexible to the needs of the organisation.
I am creative, innovative and enterprising when seeking

solutions to business needs. Require Knowledge or Require Knowledge
Agile
I am positive and adaptable, responding well to feedback Experience or Experience
and the need for change.
I am open to new ways of working.
I set a good example.
I am fair, consistent and impartial. Require Knowledge or Require Knowledge

Professional
I am open and honest. Experience or Experience
I operate within organisational values.
Progress Percentage for Behaviours 0.0% 0.0% #N/A #N/A #N/A #N/A #N/A #N/A #N/A #N/A #N/A #N/A #N/A #N/A
Progress Towards End Point Assessment Right Choice Review Progress Review 1 Progress Review 2 Progress Review 3 Progress Review 4 Progress Review 5 Progress Review 6 Progress Review 7 Progress Review 8 Progress Review 9 Progress Review 10 Pre-Gateway Review Exit Review
Assessment of Portfolio Showcase Evidence
% Progress on Portfolio Completion #N/A #N/A #N/A #N/A #N/A #N/A #N/A #N/A #N/A #N/A #N/A #N/A
Online Knowledge Test (Scenarios and questions)
% Progress towards Knowledge Test #N/A #N/A #N/A #N/A #N/A #N/A #N/A #N/A #N/A #N/A #N/A #N/A
Competency Interview
% Progress towards competency based interview #N/A #N/A #N/A #N/A #N/A #N/A #N/A #N/A #N/A #N/A
Professional Discussion relating to CPD
% Progress towards Professional Discussion #N/A #N/A #N/A #N/A #N/A #N/A #N/A #N/A #N/A #N/A #N/A
Presentation on Work Based Project
% Progress towards Work-based Project & Presentation #N/A #N/A #N/A #N/A
% Progress on Milestones #N/A #N/A #N/A #N/A #N/A #N/A #N/A #N/A #N/A #N/A #N/A #N/A
738449796.xlsx 03/24/2024
Progress Chart Data

Practical Period Progress - Skills
Expected Actual Skills Progress
Progress Progress
Expected Progress Actual Progress
Skills Scan 0 0%
Right Choice Review 5% 0% 120%
Progress Review 1 9% #N/A 100%
Percentage Progress
an ew 1 2 3 4 5 6 10 7
ie
w 8 9
Progress Review 7 63% #N/A Sc vi ew ew ew ew ew ew w ew ev ew ew
ill
s Re vi vi vi vi vi vi vi
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Sk ic
e Re Re Re Re Re Re Re
e ay Re Re
Progress Review 8 72% #N/A ss ss ss ss ss ss ss ss ss sR w
C ho gre gre gre gre gre gre gre gre gre r es ate
t o o o o o o o o o og G
Progress Review 9 81% gh Pr Pr Pr Pr Pr Pr Pr Pr Pr Pr e-
Ri Pr
Progress Review 10 90%
8 Week Progress
Pre-Gateway Review 100% #N/A
Expected Actual
Practical Period Progress - Knowledge
Progress Progress Knowledge Progress
Skills Scan 0 0%
Right Choice Review 5% 0%
100%
Percentage Progress
0%
Progress Review 6 54% #N/A an ew 1 2 3 4 5 6 10 7 ew 8 9
Sc vi ew ew ew ew ew ew w ew vi ew ew
Progress Review 7 63% #N/A ill
s Re vi vi vi vi vi vi vi
iv e R e vi vi
Sk ce s Re s sRe s Re s Re
s s Re s Re
s ReRe ay Re Re
oi es es es es es es es es es ss w
Progress Review 8 72% #N/A tC
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Pr Pr Pr Pr Pr Pr Pr Pr Pr og Ga
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Progress Review 9 81% Ri Pr
Progress Review 10 90% 8 Week Progress
738449796.xlsx 03/24/2024
Expected Actual
Practical Period Progress - Behaviours
Progress Progress Behaviours Progress
Skills Scan 0 0%
Right Choice Review 5% 0% Expected Progress Actual Progress

80%
Percentage Progress
0%
Progress Review 6 54% #N/A an 1 2 3 4 5 6 7 8 9
ew 10 ie
w
Sc ev
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vi vi vi vi vi vi iv evi R vi vi
Sk c s Re
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Progress Review 8 72% #N/A h oi r es r es r es r es r es r es r es r es r es ss ew
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Ga
Progress Review 9 81% gh Pr Pr Pr Pr Pr Pr Pr Pr Pr Pr e-
Ri Pr
Expected Actual
Practical Period Progress - Overall
Progress Progress Overall Progress
Skills Scan 0 0 Expected Progress Actual Progress
Right Choice Review 5% 0% 120%

Percentage Progress

an ew 1 2 3 4 5 6 10 7 ew 8 9
Sc vi ew ew ew ew ew ew w ew vi ew ew
s Re vi vi vi vi vi vi iv evi R e vi vi
Sk ce s Re
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h oi r es r es r es r es r es r es r es r es r es ss ew
Progress Review 8 72% #N/A tC og og og og og og og og og r e
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Progress Review 9 81%
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738449796.xlsx 03/24/2024
8 Week Progress

738449796.xlsx 03/24/2024
Expected Actual Portfolio Progress

Progress Towards Portfolio Completion
Progress Progress
Progress Review 1 9% #N/A
100%
Percentage Progress
80%
60%
40%
20%
1 2 3 4 5 6 7 8 9 10 w
ew ew ew ew ew ew ew ew ew ie
i i i i i i i i i ew v
Progress Review 8 72% #N/A sR
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Progress Review 9 81% #N/A og og og og og og og og og r at
Pr Pr Pr Pr Pr Pr Pr Pr Pr og -G
Pr Pr
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8 Week Progress
Expected Actual
Progress towards Knowledge Test
Progress Progress Knowledge Test Progress
Progress Review 1 9% #N/A Expected Progress Actual Progress
Percentage Progress
100%
1 2 3 4 5 6 7 8 9 10 w
Progress Review 8 72% #N/A ev
i ew
ev
i ew
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Progress Review 9 81% #N/A r es r es r es r es r es r es r es r es r es es
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Pr Pr Pr Pr Pr Pr Pr Pr Pr Pr e-
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Pre-Gateway Review 100% #N/A 8 Week Progress
738449796.xlsx 03/24/2024
Expected Actual
Progress towards interview
Progress Progress Competency Interview Progress
90%
Percentage Progress
80%
70%
50%
40%
20%
0%
Progress Review 8 70% #N/A ew
2
ew
3
ew
4
ew
5
ew
6
ew
7
ew
8
ew
9 10
vi
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Percentage Progress
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Presentation Progress Progress
Percentage Progress
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Progress Review 10 75% #N/A Progress Review 8 Progress Review 9 Progress Review Pre-Gateway
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8 Week Progress
Expected Actual
Progress towards all Milestones
Progress Progress
Progress Against Assessment Milestones
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Percentage Progress 70%
50%
30%
20%
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Progress Review 8 72% #N/A 1 2 3 4 5 6 7 8 9 10 w
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Skills Scan Measures
Apprenticeship Title & Level: Operations/Departmental Manager L5
Skills
Knowledge Outcomes Require Knowledge Some Knowledge or Developing Knowledge or Knowledgeable or Advanced Knowledge or Highly Skilled or Expert
Behaviours or Experience Experience Experience Experienced Experience Knowledge
Skills
I have a range of strong leadership I demonstrate exceptional leadership
skills: skills:
I have confident leadership skills:
- I can interpret organisational vision - I can evaluate organisational vision
I am able to communicate the organisational vision I need to learn how to - I can communicate organisational
I am refining and developing my and goals and apply them effectively to and goals and apply them effectively to
and goals and know how these to apply to teams. communicate I have some skills in communicating vision and goals clearly to my team
leadership skills in communicating my team my team
organisational vision and organisational vision and goals, - I am able to use coaching and
organisational vision and goals, - I am skilled at using coaching and - I am a highly skilled and experienced
Leading People I can support development through coaching and goals, and to coach my coaching and mentoring my team,
coaching and mentoring my team,
mentoring effectively to develop my
mentoring techniques to develop my coach and mentor
mentoring, and can enable and support high team, support high supporting high performance working team
supporting high performance working team - I am experienced at creating high
performance working. I am able to support the performance working and and managing change - I can support my team to perform at a
and managing change - I have created and sustained a high performing teams
management of change within the organisation. manage change high level
performing team - I can apply a range of change
- I can manage change effectively
- I use a range of change management management techniques with
techniques very effectively outstanding results
I have exceptional management skills:

I am skilled in managing people:
-- I can manage talent and performance
I am confident in managing people: - I can manage talent and performance
I can manage talent and performance. to a very high level
- I can manage talent and performance extremely effectively
- my team is engaged and highly
I need to learn how to effectively - I can select appropriate techniques to
I develop, build and motivate teams by identifying I have some awareness of managing I am refining and developing my skills in motivated
manage talent and - I can use a range of techniques to motivate my team well
Managing People their strengths and enabling development within the
workplace.
performance, to motivate
talent and performance, motivating managing talent and performance,
and developing teams, and delegating motivating and developing teams, and
motivate and my team - I can develop my team and the
- I can develop my team so that the
individuals within it all reach their full
and develop teams, and - I can develop my team and the individuals within it to a high level
to my team delegating to my team potential
to delegate individuals within it - I can analyse the delegation
I am able to delegate and enable delivery through - I can analyse the delegation
- I can delegate confidently and enable opportunities within my team, and can
others. opportunities within my team, and
delivery through others confidently enable delivery through
make full use of them to enable
others
delivery through others
I have exceptionally strong relationship

skills:
I have strongly developed relationship
- My team trust me completely
I need to learn how to skills:
I am confident in my ability to build - I am a skilled negotiator, achieving far
I am able to build trust, use effective negotiation and build trust, use I am developing my confidence in - I have built secure trust with my team
workplace relationships: more than the minimum acceptable
influencing skills and manage conflict. negotiation and I have some ability to build trust, use managing workplace relationships, - I can negotiate very effectively
- I can build trust with my team outcomes
influencing skills and effective negotiation and influencing learning to build trust, use more - I am very confident in managing
- I can negotiate effectively - I am experienced in conflict
Building I am able to identify and share good practice, work manage conflict, to skills and manage conflict, to identify effective negotiation and influencing conflict
- I can confidently manage conflict management
collaboratively with others both inside and outside of identify and share good and share good practice, work skills and manage conflict, to identify - I regularly identify and share good
Relationships the organisation. practice, work collaboratively with others and seek and share good practice, work
- I can identify and share good practice
practice
- I routinely identify and share good
- I can work collaboratively with others, practice
collaboratively with out specialist advice and support as collaboratively with others and seek - I routinely work collaboratively with
inside and outside of the organisation - I am experienced and effective in
I can seek out specialist advice and support to deliver others and seek out needed out specialist advice and support as others, inside and outside of the
- I can seek out appropriate specialist working collaboratively with others,
against plans. specialist advice and needed organisation
advice and support inside and outside of the organisation
support as needed - I draw effectively on specialist advice
- I draw very effectively on an
and support
established network of specialist advice
and support
I can communicate effectively (verbal, non-verbal,

written, digital) and be flexible in communication
style.
I can communicate competently in I have very effective communication I am a highly skilled communicator, an
Communication I am able to chair meetings and present using a range Icommunicate
need to learn how to I have some ability to communicate
effectively effectively
I have started to develop my
communication skills across all areas
different formats, chair meetings skills in all formats, I can chair meetings experienced meeting facilitator, and an
of media. effectively, and listen actively effectively, and I can listen actively excellent listener
I am an active listener and I'm able to challenge and

give constructive feedback.
I am able to input into strategic planning and create I have secure operational management I have strongly developed operational I am an experienced operational
plans in line with organisational objectives. skills and am able to: management skills and am able to: manager and am able to:
I need to learn how to - input confidently into strategic - input very competently into strategic - input regularly into strategic planning,
I can support, manage and communicate change by input into strategic I am gaining confidence in inputting planning, creating plans in line with planning, creating effective plans in line creating highly effective plans in line
identifying barriers and overcoming them. planning, manage change, I have some ability to input into into strategic planning, managing organisational objectives with organisational objectives with organisational objectives
demonstrate commercial strategic planning, manage change, change, demonstrating commercial - support, manage and communicate - support, manage and communicate - support, manage and communicate
Operational I demonstrate commercial awareness, I'm able to awareness, identify and demonstrate commercial awareness, awareness, identifying and shaping change effectively change extremely effectively change with outstanding results
identify and shape new opportunities. shape new opportunities, identify and shape new opportunities, new opportunities, creating and - show commercial awareness, - show strong commercial awareness, - show very strong commercial
Management create and deliver create and deliver operational plans, delivering operational plans, and identifying and shaping new identifying and shaping new awareness, regularly identifying and
I can create and deliver operational plans, including operational plans, and and produce reports which provide producing reports which provide opportunities opportunities shaping new opportunities
setting KPIs, monitoring performance against plans. produce reports which management information management information, but this is an - create and deliver effective - create and deliver highly effective - create and deliver extremely effective
provide management area I am still working on operational plans, including KPIs operational plans, including KPIs operational plans, including KPIs
I produce reports, providing management information information - produce clear management reports, - produce clear and insightful - produce clear and insightful
based on the collation, analysis and interpretation of based on the competent analysis of management reports, based on skilled management reports, based on highly
data. data analysis of data skilled analysis of data
I am an experienced project manager,

I am an effective project manager, able
with highly developed skills, able to:
I need to learn how to I can demonstrate my ability to: to:
- organise and manage resources to
plan, organise and I am developing my ability to plan, - organise and manage resources to - organise and manage resources to
I can plan, organise and manage resources to deliver I have limited experience of planning, deliver required outcomes to a very
manage resources to organise and manage resources to deliver required outcomes deliver required outcomes very
required outcomes. organising and managing resources to high standard
Project deliver required deliver required outcomes, to monitor - monitor progress of the project competently
deliver required outcomes, monitoring - monitor progress of the project
outcomes, monitor progress, identify risks and their efficiently - monitor progress of the project very
Management I monitor progress, identify risks and their mitigation.
progress, identify risks
progress, identifying risks and their
mitigation, and I am learning to use - evaluate and manage risk efficiently
extremely effectively
mitigation and using relevant project - evaluate and manage risk excellently
and their mitigation and project management tools and appropriately and plan mitigation - evaluate and manage risk well and
I am able to use relevant project management tools. management tools and plan effective mitigation
use relevant project techniques - use appropriate project management plan effective mitigation
- use appropriate project management
management tools tools and techniques confidently - use appropriate project management
tools and techniques extremely
tools and techniques very effectively
effectively
I need to learn how to I am aware of the processes for

I am experienced in monitoring I am extremely competent in
monitor budgets, provide monitoring budgets and providing I can monitor budgets and provide I am confident in monitoring budgets
budgets and providing reports, and I monitoring budgets and providing
I can monitor budgets and provide reports, taking into reports, and adapt my reports, but I have limited experience reports, and with support, I can adapt and providing reports, and I can adapt
can demonstrate how I adapt my reports, and I can regularly
Finance consideration any financial implications of decisions approach or of using them, and I need to learn how my approach or recommendations to my approach or recommendations to
approach or recommendations to demonstrate how I adapt my approach
and adjust approach/recommendations accordingly. recommendations to to adapt my approach or accommodate the impact of new accommodate the impact of new
accommodate the impact of new or recommendations to accommodate
accommodate the impact recommendations to accommodate the decisions decisions
decisions the impact of new decisions
of new decisions impact of new decisions
I am an experienced reflective
I am very self-aware, and can:
practitioner, and I habitually:
- reflect deeply on my own
I am confident in my ability to: - reflect deeply on my own
I need to learn how to be I am working to develop my self performance
I have some self awareness, but need - be aware of my own performance performance
self aware, to reflect on awareness, and have begun the - understand what has happened and
Self-Awareness Istyle
am able to reflect on my own performance, working
and its impact on others.
my performance, and to
to develop further the practice of
reflecting on my performance and
practice of reflecting on my
- reflect on my practice and understand
it
why
- seek to understand what has
happened, and the root causes
consider how I affect performance and am trying to consider - make meaningful changes based on
considering how I affect others - take into account the impact that I - make meaningful changes based on
others how I affect others my reflections
have on others my reflections
- use my awareness effectively to
- use the process effectively to improve
improve the impact I have on others
my impact on others
I am confident that I can demonstrate

I am confident that I have:
I am confident that I can demonstrate that I have:
- created a rich and detailed personal
that I have: - created a detailed personal
development plan and put it into
I need to learn how to - created an effective personal development plan and put it into
practice with significant impact on my
create a personal I am actively working to strengthen my development plan practice
Management of I am able to create a personal development plan. development plan and
I have a basic development plan and
some ability to use time management
development plan and improve my - tried out a range of time - tried out a wide range of time
development
- tried out a wide range of time
Self I use time management and prioritisation techniques.
use time management
techniques and prioritise objectives
ability to use time management and management and prioritisation management and prioritisation
management and prioritisation
and prioritisation prioritisation techniques techniques and reflected on the techniques and reflected on the
techniques and reflected meaningfully
techniques outcomes outcomes
on the outcomes
- used at least 2 techniques to improve - used at least 2 techniques to make
- used at least 2 techniques to make my
my workload management significant improvement to my
workload management outstanding
workload management
I am highly skilled in the use of critical I am experienced in problem solving

I am able to undertake critical analysis and evaluation I need to learn how to I am confident in my ability to use
I have some experience of critical I am building my skills in critical analysis analysis to support decision making, and decision making, I can demonstrate
Decision Making to support decision making. undertake critical analysis
and apply problem solving
analysis and the use of problem solving and the use of problem solving
critical analysis to support decision
making, and can apply a range of
and can effectively apply a wide range outstanding competence in using
techniques techniques of problem solving tools and critical analysis and a wide range of
I have effective problem solving techniques techniques problem solving tools and techniques
techniques problem solving tools and techniques
Knowledge
I have a rich and detailed

I can discuss and examine key concepts
understanding of theories related to
I can confidently explain key concepts related to leading people:
leading people:
related to leading people: - I can discuss the impact of different
- I can evaluate the impact of different
I understand different leadership styles, how to lead - I understand the impact of different leadership styles
leadership styles
multiple and remote teams and manage team leaders. leadership styles - I can assess methods for leading
- I can evaluate methods for leading
- I know methods for leading multiple multiple and remote teams and
I need to acquire multiple and remote teams and
I know how to motivate and improve performance, and remote teams and managing team managing team leaders
knowledge of leadership I have some awareness of leadership I am working to increase my knowledge managing team leaders
supporting people using coaching and mentoring leaders - I can compare methods of motivating
theory, team theory, team management, coaching of leadership theory, team - I can analyse methods of motivating
Leading People approaches. management, coaching models, organisational culture and management, coaching models,
- I know how to motivate and improve staff and improving performance
staff and improving performance
performance - I can evaluate the benefits of coaching
models, organisational delegation organisational culture and delegation - I can analyse the benefits of coaching
I understand organisational cultures and diversity and - I know how to use coaching and and mentoring as development tools
culture and delegation and mentoring as development tools
their impact on leading and managing change. mentoring as development tools - I can evaluate organisational culture
- I can explore organisational culture
- I can explain organisational culture models and assess their impact on
models and analyse their impact on
I know how to delegate effectively. models and understand the impact managing change
managing change
they have on managing change - I thoroughly understand how to
- I thoroughly understand how to
- I know how to delegate effectively delegate effectively and have
delegate effectively and have extensive
experience of doing so
experience of doing so

I can confidently explain key concepts I can discuss and examine key concepts
I need to acquire related to managing people: related to managing people:
managing people:
knowledge of managing - I understand methods for managing - I can analyse different methods for
I am currently working to increase my - I can analyse and apply different
I know how to manage multiple teams and develop multiple teams, I have some awareness of managing multiple teams managing multiple teams
knowledge of managing multiple methods for managing multiple teams
high performing teams. developing high multiple teams, developing high - I know how to develop a high - I thoroughly understand how to
teams, developing high performing - I have knowledge and experience of
performing teams, performing teams, performance performing team develop a high performing team
Managing People I understand performance management techniques, performance management techniques, talent
teams, performance management
- I can explain performance - I can evaluate and apply performance
developing a high performing team
techniques, talent management - I can analyse and apply performance
talent management models and how to recruit and management techniques, management models, recruitment and management techniques management techniques
models, recruitment and development management techniques
develop people. talent management development of people - I can explain talent management - I can compare different talent
of people - I can evaluate different talent
models, recruitment and models management models
management models
development of people - I know a range of methods for - I can evaluate a range of methods for
- I can analyse a range of methods for
recruiting and developing people recruiting and developing people
recruiting and developing people

I can discuss and examine key concepts understanding of theories related to
I can confidently explain key concepts
related to building relationships: building relationships:
I understand approaches to partner, stakeholder and related to building relationships:
I need to acquire - I thoroughly understand and can - I can analyse and select appropriate
supplier relationship management including - I understand approaches to partner,
knowledge of approaches apply approaches to partner, approaches to partner, stakeholder and
negotiation, influencing, and effective networking. I have some knowledge of approaches I am currently working to increase my stakeholder and supplier relationship
to partner, stakeholder stakeholder and supplier relationship supplier relationship management,
Building to partner, stakeholder and supplier knowledge of approaches to partner, management, including negotiation,
and supplier relationship management, including negotiation, including negotiation, influencing and
I have knowledge of collaborative working techniques relationship management, stakeholder and supplier relationship influencing and effective networking
Relationships to enable delivery through others and how to share
management,
collaborative working techniques, and management, collaborative working - I know a range of collaborative
influencing and effective networking effective networking
collaborative working - I can evaluate a range of collaborative - I have a detailed understanding of a
best practice. conflict management techniques, and conflict management working techniques and how to share
techniques, and conflict working techniques and know how to range of collaborative working
best practice
management share best practice techniques and know how to share
I know how to manage conflict at all levels. - I can explain a range of conflict
- I can compare a range of conflict best practice
management models
management models - I can analyse and apply a range of
conflict management models

I need to acquire I can confidently explain key concepts I can discuss and examine key concepts
communication:
knowledge of related to communication: related to communication:
I have some knowledge of I am currently working to increase my - I can evaluate a range of theories
I understand interpersonal skills and different forms of interpersonal skills and - I understand the use of interpersonal - I have a detailed understanding of
interpersonal skills and different forms knowledge of interpersonal skills and about interpersonal skills and their
Communication communication techniques (verbal, written, non- different forms of
of communication, and how to apply different forms of communication, and
skills interpersonal skills
application in the workplace
verbal, digital) and how to apply them appropriately. communication, and how - I know a range of communication - I can analyse a range of
them appropriately how to apply them appropriately - I have extensive understanding of
to apply them techniques and can explain how to communication techniques and when
communication techniques and their
appropriately apply them appropriately to apply them
application, based on research and
experience
I understand operational management approaches
and models, including creating plans to deliver
objectives and setting KPIs.
I can confidently explain key concepts I can discuss and examine key concepts
I need to acquire understanding of theories related to
I understand business development tools (e.g. SWOT), related to operational management: related to operational management:
knowledge of operational operational management:
and approaches to continuous improvement. - I understand operational - I can explain operational management
management approaches I have some understanding of I am currently working to increase my - I can analyse operational
management approaches and models approaches and models
and models, business operational management approaches knowledge of operational management management approaches and models
I understand operational business planning - I can explain a range of business - I can evaluate a range of business
development tools and and models, business development approaches and models, business - I can analyse a range of business
techniques, including how to manage resources, development tools and continuous development tools and continuous
Operational continuous improvement tools and continuous improvement development tools and continuous development tools and continuous
development of sales and marketing plans, setting improvement methods improvement methods
methods, operational methods, operational planning improvement methods, operational improvement methods
Management targets and monitoring performance.
planning techniques, techniques, management systems, planning techniques, management
- I can discuss operational planning - I can compare operational planning
- I can evaluate operational planning
techniques and management systems techniques and management systems
management systems, change management theory and the systems, change management theory techniques and management systems
I have knowledge of management systems, processes - I can explain a range of change - I can assess and compare a range of
change management principles of data management and the and the principles of data management - I can evaluate a range of change
and contingency planning. management models change management models
theory and the principles use of technology and the use of technology management models
- I can explain the principles of data - I can explain the principles of data
of data management and - I can evaluate the principles of data
I understand how to initiate and manage change by management, and how to use management, and measure the
the use of technology management, and analyse the use of
identifying barriers and know how to overcome them. technology effectively effective use of technology
technology
I understand data security and management, and the
effective use of technology in an organisation.

I need to acquire related to project management: project management:
related to project management:
I know how to set up and manage a project using knowledge of the theory I am currently working to increase my - I know how to set up and manage a - I can analyse the set up and
I have some awareness of the theory - I can explain how to set up and
Project relevant tools and techniques, and understand and methodology of knowledge of the theory and project effectively, and can compare a management of a project, and can
and methodology of project set up and manage a project, using a range of
process management. project set up and methodology of project set up and range of tools and techniques evaluate a range of tools and
Management management, process
management, process management
management, process management
tools and techniques
- I can discuss the principles of process techniques
and risk management - I understand process management
I understand approaches to risk management. management and risk and risk management management - I can evaluate the principles of
- I know a range of approaches to risk
management - I can evaluate a range of approaches process management
management
to risk management - I can analyse a range of approaches
to risk management

I need to acquire related to finance: finance:
I am currently working to increase my related to finance:
knowledge of business I have some awareness of business - I can explain the principles that - I can evaluate the principles that
I understand business finance, including how to knowledge of business finance, - I can explain key concepts related to
Finance manage budgets and financial forecasting.
finance, including the finance, including the management of
including the management of budgets business finance
underpin business finance underpin business finance
management of budgets budgets and financial forecasting - I have a detailed understanding of - I have a very detailed understanding
and financial forecasting - I know how to manage budgets and
and financial forecasting how to manage budgets and carry out and some experience of managing
carry out financial forecasting
financial forecasting budgets and carrying out financial
forecasting

I can confidently explain key concepts understanding of theories related to
related to self-awareness:
related to self-awareness: self-awareness:
- I can evaluate the impact I have
I need to acquire - I know the impact that I have - I can analyse the impact that I have in
- I can evaluate the concept of
knowledge of my own I am currently working to increase my - I can explain my emotional the workplace and evaluate my own
I am aware of my own impact and emotional I have some understanding of my own emotional intelligence and measure my
impact and emotional knowledge of my own impact and intelligence emotional intelligence
intelligence. impact and emotional intelligence, and own level
Self-Awareness intelligence, and to find
of the theories of learning and
emotional intelligence, and of the - I know about learning styles theories
- I understand learning styles
- I understand a range of learning style
out about different theories of learning and behaviour and how to use knowledge of them in theories and can select the right one to
I understand different learning and behaviour styles. behaviour styles thoroughly and know how to use them
learning and behaviour styles the workplace use in a specific work context
in the workplace
styles - I know about behaviour styles - I understand a range of behaviour
- I understand behaviour styles
theories and how to use knowledge of style theories and can use them
thoroughly and know how to use them
them in the workplace appropriately to evaluate and plan for
in the workplace
my own impact
I can confidently explain key concepts I have a rich and detailed
related to management of self: understanding of theories related to
I need to acquire I am currently working to increase my related to management of self:
I understand time management techniques and tools, I have some awareness of time - I can explain a range of tools and management of self:
knowledge of time knowledge of time management and - I can assess and compare a range of
Management of and how to prioritise activities. management tools and
management tools and techniques, and
some understanding of different
prioritisation tools and techniques, and
techniques for improving time
tools and techniques for improving
- I can analyse a range of tools and
techniques for improving time
Self I know how to use different approaches to planning,
techniques, and to learn
approaches to planning, including
my understanding of different
- I can explain different approaches to
time management and prioritisation
different approaches to approaches to planning, including - I can evaluate different ways of
including managing multiple tasks. managing multiple tasks planning - I can evaluate a range of methods for
planning managing multiple tasks planning a workload, including
- I can explain how to manage multiple planning a workload, including
managing multiple tasks
tasks managing multiple tasks

related to decision making: decision making:
related to decision making:
I need to acquire - I can analyse a wide range of problem - I can evaluate an extended range of
I am currently working to increase my - I understand a range of problem
knowledge of problem solving techniques problem solving techniques
I understand problem solving and decision making I have some knowledge of problem knowledge of problem solving and solving techniques
solving and decision - I can compare different ways of - I can evaluate different ways of
techniques, including data analysis. solving and decision making decision making techniques, including - I know different ways of making
making techniques, making decisions, and can select making decisions, and can select and
Decision Making including data analysis,
techniques, including data analysis, and data analysis, and I am developing my decisions
appropriate methods combine appropriate methods to
I understand organisational values and ethics and their some awareness of the impact of understanding of the way that - I know how to analyse data to support
and of the impact of - I know how to analyse data to provide create the best approach
impact on decision making. values and ethics on decision making organisational values and ethics impact decision making
values and ethics on strong support for decision making - I know how to analyse data to provide
decision making - I understand the way that
decision making - I can discuss the way that excellent support for decision making
organisational values and ethics impact
organisational values and ethics impact - I can evaluate the way that
decision making
decision making organisational values and ethics impact
decision making
Behaviours
I take responsibility for the

I consistently take responsibility for my I take responsibility for my area and achievement of organisational
own area: beyond: objectives:
I have a drive to achieve in all aspects of work.
I generally take responsibility for my - I am driven to achieve good results in - I am driven to achieve excellent - I am driven to achieve outstanding
Takes I don't yet take I take some responsibility for my own own area, have a drive to achieve all aspects of my work results in all aspects of my work results in all aspects of my work
I show resilience and accountability.
responsibility for my own area, but have little resilience when results, and have started to develop - I show resilience when things get - I have a high level of resilience when - I am exceedingly resilient when things
Responsibility area things become difficult resilience to manage challenging difficult and determination in resolving things get difficult and determination in get difficult and show a great deal of
I show determination when managing difficult
situations the situation resolving the situation determination in resolving the
situations and seek out new opportunities.
- I hold myself accountable for - I hold myself fully accountable for situation
outcomes outcomes - I confidently hold myself fully
accountable for outcomes
I am very confident that my colleagues

I am confident that my colleagues find
In the workplace, I am open, approachable, authentic, I need the confidence to In the workplace, I am consistently find me open, approachable and
I have some skills in building rapport I am developing my confidence in the me open, approachable and authentic
and able to build trust with others. be open and open, approachable and authentic in authentic in my leadership; I have
Inclusive approachable in the
and trust, but I feel that I need to workplace, so that I can consistently be
my leadership; I am able to build trust
in my leadership; I have developed
developed exceptionally strong and
develop my skills significantly open, approachable and collaborative excellent and trusting relationships and
I seek the views of others and value diversity. workplace with others and often consult others trusting relationships and naturally take
have a strong consultative approach
a consultative approach
I am exceptionally agile in my approach
I consistently show an agile approach I have a very agile approach to work:
I am flexible to the needs of the organisation. to work:
to work: - I am always flexible when change is
- I am extremely flexible when change
- I can be flexible when change is needed
I am creative, innovative and enterprising when I am working to increase my ability to is needed
I need to learn how to I have some flexibility where change is needed - I am creative and innovative in looking
seeking solutions to business needs. adapt to organisational needs and to be - I am highly creative, innovative and
adapt easily to the required, but this is an area I need to - I am creative in looking for solutions for solutions to business needs
Agile changing needs of the develop, and I need to become more
more positive when faced with change,
to business needs - I am extremely positive when dealing
enterprising in looking for solutions to
I am positive and adaptable, responding well to and more innovative in seeking business needs
organisation creative in seeking solutions - I am positive when dealing with with change
feedback and the need for change. solutions - I embrace change positively
change - I respond very well to feedback and
- I engage fully with any feedback and
- I respond well to feedback and can use effectively it to improve my
I am open to new ways of working. use effectively it to improve my
improve my performance performance
performance
My behaviour in the workplace is of an

I always set a good example of
I consistently set a good example of exceptional standard:
I set a good example. professional behaviour:
professional behaviour: - I am an outstanding role model for my
I am working towards setting a - I am a very positive role model for my
I try to set an example of professional - I am a positive role model for my team
I am fair, consistent and impartial. I need to know how to set consistent example of professional team
behaviour as a leader, behaving fairly team - I am extremely fair and impartial as a
Professional an example of
and honestly, and operating within
behaviour, behaving fairly and
- I am fair and impartial as a leader
- I am very fair and impartial as a leader
leader
I am open and honest. professional behaviour honestly, and operating within - I am very consistent in my approach
organisational values - I am consistent in my approach - my approach is completely consistent
organisational values - I am always open and honest
- I am open and honest - I am completely open and honest
I operate within organisational values. - I always operate within organisational
- I operate within organisational values - my behaviour is very well aligned with
values
organisational values
Progress Against Skills, Knowledge & Behaviours
140%
130%
120%
110%
100%
90%
80%
Percentage Progress
70%
60%
50%
40%
30%
20%
10%
0%
n w 1 2 3 4 5 6 7 8 9 10 w
ca vie w w w w w w w w w ie
-10% sS Re vie vie vie vie vie vie vie vie vie vie
w ev
ill e e e e e e e e e R
Sk oi
ce s sR s sR s sR s sR s sR s sR s sR s sR s sR s Re w
ay
Ch re re re re re re re re re re
s te
t og og og og og og og og og og Ga
gh Pr Pr Pr Pr Pr Pr Pr Pr Pr Pr e-
Ri Pr
8 Week Progress
Progress Against Assessment Milestones
100%
90%
80%
70%
Percentage Progress
60%
50%
40%
30%
20%
10%
0%
Progress Progress Progress Progress Progress Progress Progress Progress Progress Progress Pre-Gateway
Review 1 Review 2 Review 3 Review 4 Review 5 Review 6 Review 7 Review 8 Review 9 Review 10 Review
8 Week Progress
Right Choice Review
Learner and Coach Details
Learner Name Paul Dillon Coach Name Gavin Segal
Review Date 3/30/2020 Next Review Date 4/27/2020
Information, Advice and Guidance - Apprentice

Career Aspirations
How will the skills, knowledge and behaviours developed in this The skills, knowledge and behaviours developed will
apprenticeship help you in your chosen career path? hopefully progress my career to a management level
What are your future goals and aspirations? To become a manager
Question Y/N Question Y/N
Are you being paid at or above the minimum wage

Have you been issued with a contract of
employment? Y for an apprentice (this includes time to attend the Y
College for training where required)?
Are you aware of the time commitment to your

Have you been provided the relevant PPE
(tools/clothing/equipment) to carry out your work? Y programme, including the importance of attending Y
planned taught sessions and off the job training?
Have you been advised about assessment,

Do you know about the College Assessment
accreditation and any examinations associated with N Appeals Procedure and the Complaints Policy? Y
the course?
Have you been provided with information on Do you know where your work-based evidence will
accessing learning resources both online and at the N be stored? If online, have you been provided with Y
College? login details?
If you haven't already declared any learning

Safeguarding - Are you confident that you know
where to go for support at work and in College? Y difficulties/disabilities or any additional needs, are Y
you aware that support is available if required?
If the learner has answered no to any of the questions above, what action/s will you take to ensure they have the
appropriate information and guidance?
What action should be taken? By Whom By When

Work through the resources available and update records
PD and GS 3/30/2020
Is this the right choice for you?

Do you feel that the Apprenticeship Programme will fulfil your learning and employment requirements? Y
Have you received enough information, advice and guidance to help you make an informed choice? Y
Information, Advice and Guidance - Employer
Career Aspirations
What impact will this apprenticeship make on your business?
What values, attitudes and behaviours do you expect from your

apprentice?
On successful completion of the apprenticeship, what further

opportunities are available for your apprentice?
Question Y/N Question Y/N
Have you been provided with information on how

Have you agreed the delivery plan with the coach
maths, English and ICT will be delivered? (where
and the apprentice?
required).
Are you fully aware of the days/dates your

Have you allocated time for your apprentice to
apprentice will need to attend classes to complete
complete their 'Off the Job Training'?
their apprenticeship? (where required)
Have you issued your apprentice with PPE (if Have you allocated a mentor for your apprentice to
required)? support their skills development?
Are you paying your apprentice at or above the Have you issued a contract of employment to your
minimum wage for apprentices? apprentice?
Do you know where your apprentice's work-based

Have you been provided with a copy of the
evidence will be stored? If online, have you been
Employer Handbook?
provided with login details?
Are you aware that the Coach will carry out regular Regularity of
Regularity of
visits and mandatory progress reviews and that workplace
contact
your input/ feedback will be required? reviews
If the employer has answered no to any of the questions above, what action/s will you take to ensure they
have the appropriate information and guidance?
What action should be taken? By Whom? By When?
Is this the right choice for you?

Do you feel that the Apprenticeship Programme will fulfil your employment requirements?
Have you received enough information, advice and guidance to help you make an informed choice?
Progress Review 1
Review Date Next Review Date
Start Date 1/22/2020 Expected End Date 1/22/2022
Current Progress
Progress against any recognised qualifications
Main % Maths English ICT
Qualification (if applicable) (if applicable) (if applicable)
Progress in the practical period
Skills #N/A Knowledge #N/A Behaviours #N/A Progress against #N/A

completion
Progress towards apprenticeship

Progress against Progress against #N/A Overall Target Progress against
delivery plan milestones Grade target grade
Attendance & Punctuality
Class Attendance % %
Health & Safety

Do you have any concerns relating to health & safety? Yes/No If yes, provide further details below
Safeguarding & Wellbeing, Equality & Diversity

Do you have any concerns about safeguarding & wellbeing or E&D? Yes/No If yes, provide further details below
Off the Job Training

Number of hours expected to be Err:502 Number of actual hours logged
logged
Support Needs
Provide details of any support needs or barriers to learning. Is there any additional support required e.g. 1:1 support/tuition,
reasonable adjustments, agreed interim extensions.
Development of British Values, Safeguarding & Prevent

Discussion Topic Details of discussion and how it relates to the workplace and/or local current affairs
Learner Progress - Learner Comments
Please explain below what you have developed since the last review:
Skills Development - What skills have you developed since the last review? What will you develop next?
Operational
Leading People Managing People Building Relationships Communication
Management
Project Management Finance Self-Awareness Management of Self Decision Making
Knowledge Development - How have you developed your knowledge? What do you want to learn more about next?
Operational
Management
Behaviours Development - Where have you developed in terms of your behaviours? What do you want to work on next?
Takes Responsibility Inclusive Agile Professionalism
Progress in the Workplace - Employer Comments

Skills Development
Operational
Management
Please choose from the topic(s) above, where you have seen development, then provide additional details or an example.
Knowledge Development
Operational
Management
Please choose from the topic(s) above, where you are aware of increasing knowledge, then provide additional details or an example.
Behaviours Development
Please select any areas where you are aware of development, providing additional details or an example.
Overall Progress - Coach Comments
Provide details of overall progress against the standard, any qualifications (including maths, English & ICT) and levels of engagement with taught
sessions:
Identify any areas for development/improvement:
Actions & Targets

Actions Brought Forward from Right Choice Review
Actions for the learner
To be To be
Completed
What actions were set? completed by completed by
Y/N
whom? when?
Work through the resources available and update records PD and GS 3/30/2020
Actions for the employer

To be To be
Completed
What actions were set? completed by completed by
Y/N
whom? when?
0 0 12/30/1899
Actions Resulting From Essential Requirements (e.g. Attendance, H&S, Safeguarding, OTJT)
What is the action for? What needs to be done? By Whom? By When?
Learner Targets for Completion

You should aim to complete all targets by the dates provided to ensure you stay on track to achieve your apprenticeship
Which part do
What does this What are you
Title of Target you need to Details of Target Target Date
address? aiming for?
focus on?
Progress Review 2
Current Progress

completion

Health & Safety



logged
Support Needs

Operational
Management
Operational
Management

Skills Development
Operational
Management
Operational
Management
sessions:
Actions & Targets (Revisited from Previous Review)

Actions Brought Forward from Progress Review 1
Completed
What was the action for? What needed to be done? By Whom? By When? Y/N
0 0 0 12/30/1899
0 0 0 12/30/1899
0 0 0 12/30/1899
Targets Brought Forward from Progress Review 1
What was the What was the What was the Completed
Target Details Target Date
target for? main focus? target aim? Y/N
0 0 0 0 12/30/1899
0 0 0 0 12/30/1899
0 0 0 0 12/30/1899
0 0 0 0 12/30/1899
0 0 0 0 12/30/1899
Actions & Targets for this Review

Which part do
focus on?
Progress Review 3
Current Progress

completion

Health & Safety



logged
Support Needs

Operational
Management
Operational
Management

Skills Development
Operational
Management
Operational
Management
sessions:

Completed
0 0 0 12/30/1899
0 0 0 12/30/1899
0 0 0 12/30/1899
0 0 0 0 12/30/1899
0 0 0 0 12/30/1899
0 0 0 0 12/30/1899
0 0 0 0 12/30/1899
0 0 0 0 12/30/1899
0 0 0 0 12/30/1899
0 0 0 0 12/30/1899
0 0 0 0 12/30/1899
0 0 0 0 12/30/1899

Which part do
focus on?
Progress Review 4
Current Progress
Main Maths English ICT
Qualification % (if applicable) (if applicable) (if applicable)

Progress against
Skills #N/A Knowledge #N/A Behaviours #N/A completion #N/A

Progress against Progress against Overall Target Progress against
delivery plan milestones #N/A Grade target grade
Health & Safety



Number of hours expected to be
logged Err:502 Number of actual hours logged
Support Needs

Operational
Management
Operational
Management

Skills Development
Operational
Management
Operational
Management
Provide details of overall progress against the standard, any qualifications (including maths, English & ICT) and levels of engagement with taught sessions:

Completed
0 0 0 12/30/1899
0 0 0 12/30/1899
0 0 0 12/30/1899
0 0 0 0 12/30/1899
0 0 0 0 12/30/1899
0 0 0 0 12/30/1899
0 0 0 0 12/30/1899
0 0 0 0 12/30/1899
0 0 0 0 12/30/1899
0 0 0 0 12/30/1899
0 0 0 0 12/30/1899
0 0 0 0 12/30/1899

Which part do
focus on?
Progress Review 5
Current Progress

completion

Health & Safety



logged
Support Needs

Operational
Management
Operational
Management

Skills Development
Operational
Management
Operational
Management
sessions:

Completed
0 0 0 12/30/1899
0 0 0 12/30/1899
0 0 0 12/30/1899
0 0 0 0 12/30/1899
0 0 0 0 12/30/1899
0 0 0 0 12/30/1899
0 0 0 0 12/30/1899
0 0 0 0 12/30/1899
0 0 0 0 12/30/1899
0 0 0 0 12/30/1899
0 0 0 0 12/30/1899
0 0 0 0 12/30/1899

Which part do
focus on?
Progress Review 6
Current Progress
Main Maths English ICT
Qualification % (if applicable) (if applicable) (if applicable)

Progress against

Health & Safety



Number of hours expected to be
logged Err:502 Number of actual hours logged
Support Needs

Operational
Management
Operational
Management

Skills Development
Operational
Management
Operational
Management
Provide details of overall progress against the standard, any qualifications (including maths, English & ICT) and levels of engagement with taught sessions:

Completed
0 0 0 12/30/1899
0 0 0 12/30/1899
0 0 0 12/30/1899
0 0 0 0 12/30/1899
0 0 0 0 12/30/1899
0 0 0 0 12/30/1899
0 0 0 0 12/30/1899
0 0 0 0 12/30/1899
0 0 0 0 12/30/1899
0 0 0 0 12/30/1899
0 0 0 0 12/30/1899
0 0 0 0 12/30/1899

Which part do
focus on?
Progress Review 7
Current Progress


completion

Health & Safety



logged
Support Needs

Operational
Management
Operational
Management

Skills Development
Operational
Management
Operational
Management
sessions:

Completed
0 0 0 12/30/1899
0 0 0 12/30/1899
0 0 0 12/30/1899
0 0 0 0 12/30/1899
0 0 0 0 12/30/1899
0 0 0 0 12/30/1899
0 0 0 0 12/30/1899
0 0 0 0 12/30/1899
0 0 0 0 12/30/1899
0 0 0 0 12/30/1899
0 0 0 0 12/30/1899
0 0 0 0 12/30/1899

Which part do
focus on?
Progress Review 8
Current Progress


completion

Health & Safety



logged
Support Needs

Operational
Management
Operational
Management

Skills Development
Operational
Management
Operational
Management
sessions:

Completed
0 0 0 12/30/1899
0 0 0 12/30/1899
0 0 0 12/30/1899
0 0 0 0 12/30/1899
0 0 0 0 12/30/1899
0 0 0 0 12/30/1899
0 0 0 0 12/30/1899
0 0 0 0 12/30/1899
0 0 0 0 12/30/1899
0 0 0 0 12/30/1899
0 0 0 0 12/30/1899
0 0 0 0 12/30/1899

Which part do
focus on?
Progress Review 9
Current Progress


completion

Health & Safety



logged
Support Needs

Operational
Management
Operational
Management

Skills Development
Operational
Management
Operational
Management
sessions:

Completed
0 0 0 12/30/1899
0 0 0 12/30/1899
0 0 0 12/30/1899
0 0 0 0 12/30/1899
0 0 0 0 12/30/1899
0 0 0 0 12/30/1899
0 0 0 0 12/30/1899
0 0 0 0 12/30/1899
0 0 0 0 12/30/1899
0 0 0 0 12/30/1899
0 0 0 0 12/30/1899
0 0 0 0 12/30/1899

Which part do
focus on?
Progress Review 10
Current Progress
Progress against any recognised qualifications - Maths & English must be achieved before triggering the gateway


completion

Health & Safety



logged
Support Needs

Operational
Management
Operational
Management

Skills Development
Operational
Management
Operational
Management
sessions:

Completed
0 0 0 12/30/1899
0 0 0 12/30/1899
0 0 0 12/30/1899
0 0 0 0 12/30/1899
0 0 0 0 12/30/1899
0 0 0 0 12/30/1899
0 0 0 0 12/30/1899
0 0 0 0 12/30/1899
0 0 0 0 12/30/1899
0 0 0 0 12/30/1899
0 0 0 0 12/30/1899
0 0 0 0 12/30/1899

Which part do
focus on?
Pre-Gateway Review
Review Date Next Visit Date
Current Progress
Maths & English must be achieved before triggering End Point Assessment
Progress in the Practical Period
Progress against
Progress Towards Apprenticeship Completion

Attendance
Health & Safety


Do you have any concerns about safeguarding & wellbeing or Yes/No If yes, provide further details below
E&D?
Support Needs
Provide details of any support needs or barriers to learning. Is there any additional support required e.g. 1:1
support/tuition, reasonable adjustments, agreed interim extensions.
End Point Assessment - Learner Confirmation
Please answer all questions below which relate to your End Point Assessment (EPA)
Competency-based Interview Y/N If no, what do you need to do? By When?
Do you feel confident to discuss your competency against the skills in the
Standard with an End Point Assessor?
Assessment of Portfolio Y/N If no, what do you need to do? By When?
Have you created an online portfolio which demonstrates your best work
covering the skills, knowledge and behaviours of the Standard and consisting
of the following:
- Written statements
- Project Plans
- Reports
- Presentations
- Performance reviews between you and your line manager
- Observations (recorded by your Assessor Coach)
- Ongoing professional discussions between you and your Assessor Coach
relating to projects and assignments (recorded by your Assessor Coach)
- Feedback from your line manager, direct reports
- Peer feedback including 180/360 degree assessment type approach
Does your portfolio show how you have demonstrated the behaviours,
especially around contact with others, team work and areas where you have
exceeded the requirements of the role? This can be in the form of manager’s
report, emails, customer comments, peer review etc.
Knowledge Test Y/N If no, what do you need to do? By When?
Do you feel confident to complete an assessment of knowledge through a
test using scenarios, questions and responses?
Have you completed and achieved (at a minimum of 50%) mock tests
covering all of the following:
- Leading people
- Managing people
- Building relationships
- Communication
- Operational management
- Project management
- Finance
Presentation on Work Based Project with Q&A Session Y/N If no, what do you need to do? By When?
Have you demonstrated the application of skills, knowledge and behaviours,

through a work based project which you have developed in the last 6
months of your apprenticeship? Your project must demonstrate the
following:
- The application of knowledge and skills to meet the outcomes in the
standard
- The approach to planning and completion of the project
- The application of behaviours from the standard
Have you created a presentation which focuses on the outcomes of the

Work Based Project?
Have you practiced timing the delivery of your presentation to ensure it lasts
15 minutes?
Have you included the following:
- What you set out to achieve
- What you produced in the project
- How you approached the work and dealt with any issues
- A demonstration of appropriate interpersonal and behavioural skills
Are you prepared for a 15 minute Q&A session which draws on your
experiences of your apprenticeship and focusses on the
findings/recommendations made within the Work Based Project activity?
CPD Log Review & Professional Discussion Y/N If no, what do you need to do? By When?
Have you provided evidence of any additional learning/CPD undertaken

during the apprenticeship, which will include:
- Activity undertaken during the Level 5 diploma
- Details of any formal or informal learning undertaken
- Details of any professional discussions undertaken or support provided
through Professional Bodies
Do you feel confident about undertaking a professional discussion with the

Independent Assessor which identifies the objectives of the CPD activities,
reflecting on the outcomes and how learning gained was applied?
End Point Assessment - Employer Confirmation
Please answer all questions below which relate to your apprentice's End Point Assessment (EPA)
Competency-based Interview Y/N If no, what do you need to do? By When?
Are you confident that your apprentice can discuss their competencies
against the skills in the Standard with an End Point Assessor?
Assessment of Portfolio Y/N If no, what do you need to do? By When?
Have you checked your apprentices portfolio to ensure it contains their best
work covering the skills, knowledge and behaviours of the Standard and
consisting of the following:
- Written statements
- Project Plans
- Reports
- Presentations
- Performance reviews between you and your apprentice
- Observations (recorded by the Assessor Coach)
- Ongoing professional discussions between the apprentice and Assessor
Coach relating to projects and assignments
- Feedback from you to your apprentice, direct reports
- Peer feedback including 180/360 degree assessment type approach
Does the portfolio show how behaviours have been demonstrated,

especially around contact with others, team work and areas where your
apprentice has exceeded the requirements of the role? This can be in the
form of a manager’s report, emails, customer comments, peer review etc.
Knowledge Test Y/N If no, what do you need to do? By When?

Is your apprentice confident to complete an assessment of knowledge
through a test using scenarios, questions and responses?
Has your apprentice completed and achieved (at a minimum of 50%) mock
tests covering all of the following:
- Leading people
- Managing people
- Building relationships
- Communication
- Operational management
- Project management
- Finance
Presentation on Work Based Project with Q&A Session Y/N If no, what do you need to do? By When?
Have you provided your apprentice with enough time and resource to
complete their project within the last 6 months of their apprenticeship? The
project must demonstrate the following:
- The application of knowledge and skills to meet the outcomes in the
standard
- The approach to planning and completion of the project
- The application of behaviours from the standard
Has your apprentice created a presentation which focuses on the outcomes

of the Work Based Project?
Have they practiced timing the delivery of the presentation to ensure it lasts
15 minutes?
Have you included the following:
- What you set out to achieve
- What you produced in the project
- How you approached the work and dealt with any issues
- A demonstration of appropriate interpersonal and behavioural skills
Are you prepared to sit on the panel, alongside the Independent Assessor
and ask questions to your apprentice which relate to the work based
project as well as more widely across the standard?
CPD Log Review & Professional Discussion Y/N If no, what do you need to do? By When?
Has your apprentice provided evidence of any additional learning/CPD

undertaken during the apprenticeship, which will include:
- Activity undertaken during the Level 5 diploma
- Details of any formal or informal learning undertaken
- Details of any professional discussions undertaken or support provided
through Professional Bodies
Are they confident to take part in a professional discussion with the

Independent Assessor which identifies the objectives of the CPD activities,
reflecting on the outcomes and how learning gained was applied?
Employer Consent
Confirm
Question
Y/N
Do you confirm that your apprentice is ready for End Point Assessment and do you consent for the
gateway to be triggered?
Do you understand that it is your responsibility to pay for any resit fees with the End Point Assessment
Organisation, should the learner not achieve?
Do you have any queries or concerns you would like to discuss? Please specify below:
End Point Assessment - Assessor Comments

Provide details of overall progress against the standard, including the level of work prepared for EPA:
Actions Resulting From Essential Requirements (e.g. Attendance, H&S, including any carried forward)
Completed
Y/N

You should aim to complete all targets by the dates provided to ensure you are fully prepared for End Point
Assessment. Please ensure any targets from the previous visit/review are also complete. Completed
Which part do
What does What are you
Y/N

this address? aiming for?
focus on?
Gateway Support Review
Review Date Exit Review Date
End Point Assessment Progress

Knowledge Test
Knowledge Test Has the test Resit Booked Revision Plan in
Date been taken yet? Grade Expected Grade Achieved Resit Required For Place Resit Fee Paid
Portfolio Submission
Has the Resub Booked Revision Plan in
Submission Date portfolio been Grade Expected Grade Achieved Resub Required For Place Resub Fee Paid
assessed yet?
Competency Based Interview

Has the Resit Booked Revision Plan in
Interview Date interview taken Grade Expected Grade Achieved Resit Required For Place Resit Fee Paid
place yet?
Presentation of Work Based Project and Q&A

Presentation Has the Resit Booked Revision Plan in
Date presentation Grade Expected Grade Achieved Resit Required For Place Resit Fee Paid
taken place yet?
CPD Professional Discussion

Has the
Professional discussion taken Grade Expected Grade Achieved Resit Required Resit Booked Revision Plan in Resit Fee Paid
Discussion Date place yet? For Place

Explain what progress you've made towards your End Point Assessment components and detail any concerns:
Learner Progress - Employer Comments

Do you have any concerns about the progress your apprentice is making towards End Point Assessment? If so, please
provide further details:
EPA Progress - Coach Comments

Exit Review
Review Date Expected End Date 1/22/2022
Start Date 1/22/2020 Last Date in Learning
Apprenticeship Title & Operations/Departmental Manager L5

Level
End Point Assessment Results
EPA Component Grade Awarded Date Completed
Knowledge Test
Portfolio
Competency Based Interview
Presentation of Work Based Project and Q&A
CPD Professional Discussion
Mandatory Qualifications
Qualification Result Date Completed
Main Qualification
Maths
English
ICT (if applicable)
Next Steps
Please specify what you plan to do next
Consolidating skills working full time with current employer
Stay in full time employment with current employer in a wider role with a secured promotion
Stay in full time employment with current employer, considering a different occupational apprenticeship
Secured full time employment with a different employer
Secured full time employment with a different employer on a higher level apprenticeship
Become self-employed
Please provide further information below:

Would you like further information, advice and guidance about the opportunities available to you at the College?
Learner Comments
Please provide some information below which will enable us to continuously improve the services we provide
What did you enjoy most about your apprenticeship?
What have you developed on your apprenticeship and how have you put the skills learned into practice?
How satisfied are you with the College's apprenticeship programme? Please provide further details:
Employer Comments
What impact has this apprentice had on your business?
On reflection, how well have you supported your apprentice's development and is there anything you would do differently
next time?
What is the next stage in developing the apprentice as your employee?
How satisfied have you been with the College's apprenticeship programme? Please provide further details:

Dillon Paul - Operations Departmental Manager L5 Apprenticeship Passport

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Apprenticeship Passport

End Point Assessment Dates (Apprenticeship Standards Only)

You will take a 1 hour exam, using multiple

End Point GoToWebinar will be used for an interview

The strongest elements of your online

GoToWebinar will be used for a professional

You will use GoToWebinar to deliver a 15

Non Mandatory ILM Level 5 Diploma in Leadership College

ICT (If applicable)

Delivery Plan (Practical Period)

Month/Year Planned Activities Number of Month/Year Planned Activities Number of

Managing People: Know how to manage

EPA Build up (Knowledge Test): Complete

Management of Self: Understand time Problem Solving & Decision Making:

Project Management: Know how to set up

EPA Build up (Interview/Professional

Month/Year Planned Activities Number of Month/Year Planned Activities Number of

Review of EPA components

EPA Build up (Portfolio): Collation of EPA Build up (Interview/Professional

Completing portfolio / Preparing 1st practice exam

EPA Build up (Portfolio): Collation of

Month/Year Planned Activities Number of Month/Year Planned Activities Number of

Gateway readiness diagnostic + action plan

EPA Build up (Portfolio): Mapping to EPA Build up (Portfolio): Mapping to

Pass through Gateway 0 Pass through Gateway 0

Jul-21 Aug-21 EPA Build up (Project): MOCK Project

Off the Job Hours Required 0

Pass through Gateway 0

Action Plans and revision

Sep-19 Induction and Enrolment - Agreement of Delivery Plan 7

Communication: Understand interpersonal skills and different forms of communication

Building Relationships: Understand approaches to partner, stakeholder and supplier

Self-Awareness: Understand own impact and emotional intelligence. Understand different

Feb-20 Leading People cont. 7

Apr-20 Consolidation of previous learning 7

Operational Management: Understand operational management approaches and models,

Aug-20 Consolidation of previous learning 7

Review of EPA components

Dec-20 Completing portfolio / Preparing project presentation on work-based project 7

Jan-21 Completing portfolio / Preparing presentation on work-based project 7

1st practice exam

Confirm showcase selection

Gateway readiness diagnostic + action plan as needed

Jun-21 Pass through Gateway

EPA Build up (Portfolio): Portfolio set up, communications knowledge development,

Jul-20 EPA Build up (Knowledge Test): Complete Leading People Assignment

EPA Build up (Portfolio): Collation of Portfolio Evidence - 30%

Sep-20 EPA Build up (Knowledge Test): Complete Managing People Assignment

EPA Build up (Interview/Professional Discussion): Knowledge and skills application of

Nov-20 EPA Build up (Portfolio): Collation of Portfolio Evidence - 45%

EPA Build up (Portfolio): Collation of Portfolio Evidence – 60%

EPA Build up (Project): MOCK Project Presentation & Professional discussion

Sep-21 Action Plans and revision

Oct-21 Pass through Gateway

I am able to communicate the organisational vision and

Leading People I can support development through coaching and

I can manage talent and performance.

Managing People Istrengths

I am able to build trust, use effective negotiation and

I can seek out specialist advice and support to deliver

I can communicate effectively (verbal, non-verbal, written,

I am able to input into strategic planning and create plans

I can support, manage and communicate change by