Qualification Pack

AI - Business Intelligence Analyst

QP Code: SSC/Q8102

Version: 2.0

NSQF Level: 6

IT-ITeS Sector Skill Council || IT-ITeS Sector Skill Council,NASSCOM,Plot No - 7, 8, 9 & 10,3rd Floor,
Sector 126, Noida
Uttar Pradesh - 201303

QRC Approved || IT-ITeS Sector Skill Council 1

 Qualification Pack

Contents
SSC/Q8102: AI - Business Intelligence Analyst ..................................................................................... 3
Brief Job Description ...................................................................................................................... 3
Applicable National Occupational Standards (NOS) ............................................................................. 3
Compulsory NOS ........................................................................................................................... 3
Qualification Pack (QP) Parameters .............................................................................................. 3
SSC/N8101: Import Data as per specifications ..................................................................................... 5
SSC/N8102: Preprocess data as per specifications .............................................................................. 9
SSC/N8103: Perform exploratory data analysis as per specifications ................................................ 13
SSC/N8108: Define business outcomes and create visualizations from results of the analysis ......... 17
SSC/N8127: Collect and define business requirements by interacting with clients ............................ 21
SSC/N9001: Manage your work to meet requirements ...................................................................... 25
SSC/N9002: Work effectively with colleagues .................................................................................... 29
SSC/N9004: Provide data/information in standard formats ................................................................ 33
SSC/N9006: Build and Maintain relationships in a Workplace ............................................................ 37
SSC/N9007: Build and Maintain client satisfaction ............................................................................. 41
SSC/N9010: Convince others to take appropriate action in different situations ................................. 44
SSC/N9014: Maintain an inclusive, environmentally sustainable workplace ...................................... 47
Assessment Guidelines and Weightage ............................................................................................. 50
Assessment Guidelines ............................................................................................................... 50
Assessment Weightage ............................................................................................................... 51
Acronyms ........................................................................................................................................... 53
Glossary ............................................................................................................................................. 55

QRC Approved || IT-ITeS Sector Skill Council 2

 Qualification Pack

SSC/Q8102: AI - Business Intelligence Analyst

Brief Job Description

Individuals at this job are responsible for performing different aspects of Business Analysis. S/he will be
responsible for importing and preprocessing data and perform exploratory analysis to derive actionable
insights.

Personal Attributes

A BI analyst needs to have strong analytical skills and problem solving ability. S/he needs to have good
communication skills to work with stakeholders across multiple teams such as marketing, sales, product
development, etc.

Applicable National Occupational Standards (NOS)

Compulsory NOS:

1. SSC/N8101: Import Data as per specifications

2. SSC/N8102: Preprocess data as per specifications

3. SSC/N8103: Perform exploratory data analysis as per specifications

4. SSC/N8108: Define business outcomes and create visualizations from results of the analysis

5. SSC/N8127: Collect and define business requirements by interacting with clients

6. SSC/N9001: Manage your work to meet requirements

7. SSC/N9002: Work effectively with colleagues

8. SSC/N9004: Provide data/information in standard formats

9. SSC/N9006: Build and Maintain relationships in a Workplace

10. SSC/N9007: Build and Maintain client satisfaction

11. SSC/N9010: Convince others to take appropriate action in different situations

12. SSC/N9014: Maintain an inclusive, environmentally sustainable workplace

Qualification Pack (QP) Parameters

Sector IT-ITeS

QRC Approved || IT-ITeS Sector Skill Council 3

 Qualification Pack

Sub-Sector Future Skills

Occupation Artificial Intelligence and Big Data Analytics

Country India

NSQF Level 6

Aligned to NCO/ISCO/ISIC
NCO-2015/2120.0501
Code

Minimum Educational Graduate

Qualification & (Engineering/Technology/Statistics/Mathematics/Computer Science)
Experience with 0-6 Months of experience

Minimum Level of
Education for Training in
School

Pre-Requisite License or
NA
Training

Minimum Job Entry Age 21 Years

Last Reviewed On 14/04/2020

Next Review Date 14/04/2025

Deactivation Date 14/04/2025

NSQC Approval Date

Version 2.0

QRC Approved || IT-ITeS Sector Skill Council 4

 Qualification Pack

SSC/N8101: Import Data as per specifications

Description

This unit is about using a variety of techniques to import data into datasets or data frames.

Scope

This unit/task covers the following:

Define data type and sources

Acquire the dataRange: File formats such as xlsx, csv, json, html, xml, txt, pdf, jpg, png

Elements and Performance Criteria

Define data type and sources

To be competent, the user/individual on the job must be able to:
PC1. identify the objective of the analysis
PC2. define the type of data to be imported
PC3. define the volume of data to be imported
PC4. define the key variables to be imported
PC5. identify suitable sources for the data
Acquire the data
To be competent, the user/individual on the job must be able to:
PC6. perform operations to acquire the data and store it in datasets or data frames
PC7. populate metadata for the imported data
PC8. validate imported data using appropriate tools & processes
PC9. validate the desired output with the relevant stakeholders within the organization, if required

Knowledge and Understanding (KU)

The individual on the job needs to know and understand:

KU1. the purpose and aims of the statistical analysis being undertaken
KU2. organizational policies, procedures and guidelines which relate to importing data
KU3. different data sources and how to access documents and information from data sources
KU4. organizational policies and procedures for sharing data
KU5. who to consult when importing data
KU6. the range of standard templates and tools available and how to use them
KU7. the difference between various types of data. For example, enterprise vs consumer data
qualitative vs quantitative data processed vs unprocessed data
KU8. different statistical analysis softwares, packages, libraries and tools that can be used to
import & validate data such as R or Pandas
KU9. different functions to read data from various file formats and import it to a dataset or data
frame

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KU10. the metadata associated with imported data and how to populate it
KU11. how to store and retrieve information
KU12. how to work on various operating systems such as linux, ubuntu, or windows

Generic Skills (GS)

User/individual on the job needs to know how to:

GS1. follow instructions, guidelines, procedures, rules and service level agreements
GS2. evaluate impact analysis of the various actions performed and disseminate relevant
information to others
GS3. check your work is complete and free from errors

QRC Approved || IT-ITeS Sector Skill Council 6

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Assessment Criteria

Theory Practical Project Viva

Assessment Criteria for Outcomes
Marks Marks Marks Marks

Define data type and sources 20 35 - -

PC1. identify the objective of the analysis 5 5 - -

PC2. define the type of data to be imported 2 5 - -

PC3. define the volume of data to be

3 5 - -
imported

PC4. define the key variables to be

5 10 - -
imported

PC5. identify suitable sources for the data 5 10 - -

Acquire the data 10 35 - -

PC6. perform operations to acquire the data

5 15 - -
and store it in datasets or data frames

PC7. populate metadata for the imported

5 10 - -
data

PC8. validate imported data using

- 5 - -
appropriate tools & processes

PC9. validate the desired output with the

relevant stakeholders within the - 5 - -
organization, if required

NOS Total 30 70 - -

QRC Approved || IT-ITeS Sector Skill Council 7

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National Occupational Standards (NOS) Parameters

NOS Code SSC/N8101

NOS Name Import Data as per specifications

Sector IT-ITeS

Sub-Sector Future Skills

Occupation Artificial Intelligence & Big Data Analytics

NSQF Level 6

Credits TBD

Version 1.0

Last Reviewed Date 17/10/2018

Next Review Date 31/12/2019

NSQC Clearance Date 19/12/2018

QRC Approved || IT-ITeS Sector Skill Council 8

 Qualification Pack

SSC/N8102: Preprocess data as per specifications

Description

This unit is about using a variety of techniques to preprocess data i.e. clean and transform the data.

Scope

This unit/task covers the following:

Define the dataset

Perform data preprocessing operationsRange: Anomalies such as gaps, discrepancies, outliers,
skews, deviations from baseline, variance, missing observations, extreme observations, bias,
inconsistency.

Elements and Performance Criteria

Define the dataset

To be competent, the user/individual on the job must be able to:
PC1. define the format and structure for the dataset
PC2. define indexes and organize variables as per the defined format
PC3. identify data types for each variable of the dataset
Perform data preprocessing operations
To be competent, the user/individual on the job must be able to:
PC4. identify and fix missing values in each variable of the dataset
PC5. identify and fix incorrect data types in each variable of the dataset
PC6. sort the data and create subsets of the data as required
PC7. perform operations to transform data types of variables as required
PC8. identify and deal with data redundancy by normalizing the dataset
PC9. validate preprocessed data using appropriate tools and processes

Knowledge and Understanding (KU)

The individual on the job needs to know and understand:

KU1. the purpose and aims of the statistical analysis being undertaken
KU2. organizational policies, procedures and guidelines which relate to preprocessing data
KU3. different data sources and how to access documents and information from data sources
KU4. organizational policies and procedures for sharing data
KU5. whom to consult while preprocessing data
KU6. the range of standard templates and tools available and how to use them
KU7. the difference between various types of data. For example, qualitative vs quantitative data
processed vs unprocessed data discrete vs continuous data
KU8. different statistical analysis software, packages, libraries and tools that can be used to
preprocess data such as R or Pandas

QRC Approved || IT-ITeS Sector Skill Council 9

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KU9. different functions to identify and remove missing values

KU10. different functions to identify and transform data types of variables such as integer, float,
character
KU11. different methodological approaches for normalizing the dataset such as standard score,
feature scaling, etc.
KU12. different data formats and structures
KU13. how to index and organize data
KU14. how to identify and refer anomalies in data
KU15. how to work on various databases and operating systems

Generic Skills (GS)

User/individual on the job needs to know how to:

GS1. evaluate impact analysis of the various actions performed and disseminate relevant
information to others
GS2. analyze data and understand its implications on business
GS3. check your work is complete and free from errors

QRC Approved || IT-ITeS Sector Skill Council 10

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Assessment Criteria

Theory Practical Project Viva

Assessment Criteria for Outcomes
Marks Marks Marks Marks

Define the dataset 5 15 - -

PC1. define the format and structure for the

- 5 - -
dataset

PC2. define indexes and organize variables

2 3 - -
as per the defined format

PC3. identify data types for each variable of

3 7 - -
the dataset

Perform data preprocessing operations 25 55 - -

PC4. identify and fix missing values in each

5 10 - -
variable of the dataset

PC5. identify and fix incorrect data types in

5 10 - -
each variable of the dataset

PC6. sort the data and create subsets of the

5 10 - -
data as required

PC7. perform operations to transform data

5 10 - -
types of variables as required

PC8. identify and deal with data redundancy

5 10 - -
by normalizing the dataset

PC9. validate preprocessed data using

- 5 - -
appropriate tools and processes

NOS Total 30 70 - -

QRC Approved || IT-ITeS Sector Skill Council 11

 Qualification Pack

National Occupational Standards (NOS) Parameters

NOS Code SSC/N8102

NOS Name Preprocess data as per specifications

Sector IT-ITeS

Sub-Sector Future Skills

Occupation Artificial Intelligence & Big Data Analytics

NSQF Level 6

Credits TBD

Version 1.0

Last Reviewed Date 17/10/2018

Next Review Date 31/12/2019

NSQC Clearance Date 19/12/2018

QRC Approved || IT-ITeS Sector Skill Council 12

 Qualification Pack

SSC/N8103: Perform exploratory data analysis as per specifications

Description

This unit is about using a variety of techniques to perform exploratory analysis to describe and summarize
data for internal and external clients

Scope

This unit/task covers the following:

Define the dataset

Perform data preprocessing operationsRange:Statistical techniques such as mean, median, mode,
range, variance, covariance,standard deviation, count, frequency, percentile, quartileGraphical
formats such as pie charts, line graphs, scatter graphs, bar charts,column graphs, ring plots

Elements and Performance Criteria

Define the dataset

To be competent, the user/individual on the job must be able to:
PC1. identify the data types for each variable of the dataset
PC2. identify the key variables required for modelling or analysis
Summarize and optimize the dataset
To be competent, the user/individual on the job must be able to:
PC3. use statistical techniques to summarize the key variables in the dataset
PC4. describe summary statistics for key variables using graphical formats
PC5. perform dimension reduction to optimize the variables in the dataset, if required
PC6. define the correlation factors using clustering and other techniques
PC7. validate data using appropriate tools and processes
PC8. repeat the analysis iteratively to arrive at optimal results
PC9. validate the final output in consultation with the relevant stakeholders
PC10. gain inferences from the final output of the data analysis
PC11. develop a hypothesis model to explain the discovered inferences
PC12. evaluate the results of the analysis and define business outcomes
PC13. define prescriptive actions based on the defined business outcomes

Knowledge and Understanding (KU)

The individual on the job needs to know and understand:

KU1. the purpose and aims of the statistical analysis being undertaken
KU2. organizational policies, procedures and guidelines which relate to performing explanatory
analysis
KU3. different data sources and how to access documents and information from data sources
KU4. organizational policies and procedures for sharing data

QRC Approved || IT-ITeS Sector Skill Council 13

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KU5. whom to consult when performing explanatory analysis

KU6. the range of standard templates and tools available and how to use them
KU7. the difference between various types of data. For example, qualitative vs quantitative data
processed vs unprocessed data discrete vs continuous data
KU8. different statistical analysis software, packages, libraries and tools that can be used to
preprocess data such as R or Pandasdifferent statistical analysis software, packages,
libraries and tools that can be used to summarize data such as R, Numpy, Statsmodels, or
Pandas
KU9. different functions to summarize variables across different data types such as integer, float,
or character
KU10. different graphical formats to describe summary statistics
KU11. different methodological approaches for dimension reduction such as PCA, LDA, or NMF
KU12. different methodological approaches for defining correlations betweenvariables such as the
scatter diagram method, correlation coefficients,method of least squares
KU13. multivariate visualizations, for mapping and understanding interactions between different
fields in the data
KU14. how to make inferences from analysed data and explain it using a hypothesis model
KU15. different types of prescriptive actions
KU16. how to identify and refer anomalies in data
KU17. how to work on various operating systems such as linux, ubuntu, or windows

Generic Skills (GS)

User/individual on the job needs to know how to:

GS1. evaluate impact analysis of the various actions performed and disseminate relevant
information to others
GS2. analyze data and understand its implications on business

QRC Approved || IT-ITeS Sector Skill Council 14

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Assessment Criteria

Theory Practical Project Viva

Assessment Criteria for Outcomes
Marks Marks Marks Marks

Define the dataset 5 8 - -

PC1. identify the data types for each variable

2 3 - -
of the dataset

PC2. identify the key variables required for

3 5 - -
modelling or analysis

Summarize and optimize the dataset 25 62 - -

PC3. use statistical techniques to summarize

5 10 - -
the key variables in the dataset

PC4. describe summary statistics for key

2 6 - -
variables using graphical formats

PC5. perform dimension reduction to optimize

3 5 - -
the variables in the dataset, if required

PC6. define the correlation factors using

3 5 - -
clustering and other techniques

PC7. validate data using appropriate tools and

- 5 - -
processes

PC8. repeat the analysis iteratively to arrive at

2 6 - -
optimal results

PC9. validate the final output in consultation

- 5 - -
with the relevant stakeholders

PC10. gain inferences from the final output of

2 5 - -
the data analysis

PC11. develop a hypothesis model to explain

2 5 - -
the discovered inferences

PC12. evaluate the results of the analysis and

3 5 - -
define business outcomes

PC13. define prescriptive actions based on the

3 5 - -
defined business outcomes

NOS Total 30 70 - -

QRC Approved || IT-ITeS Sector Skill Council 15

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National Occupational Standards (NOS) Parameters

NOS Code SSC/N8103

NOS Name Perform exploratory data analysis as per specifications

Sector IT-ITeS

Sub-Sector Future Skills

Occupation Artificial Intelligence & Big Data Analytics

NSQF Level 6

Credits TBD

Version 1.0

Last Reviewed Date 17/10/2018

Next Review Date 31/12/2019

NSQC Clearance Date 19/12/2018

QRC Approved || IT-ITeS Sector Skill Council 16

 Qualification Pack

SSC/N8108: Define business outcomes and create visualizations from

results of the analysis

Description

This unit is about defining business outcomes from results of a statistical analysis and create visualizations
to report them.

Scope

This unit/task covers the following:

Define the scope

Report business outcomesRange:Graphical formats such as pie charts, line graphs, scatter graphs,
bar charts, column graphs, ring plotsTypes of analysis such as trend, moving average, regression,
inferential, exploratory, predictive, confirmatory correlation, association, forecasting, estimation,
cluster, trend plotting

Elements and Performance Criteria

Define the scope

To be competent, the user/individual on the job must be able to:
PC1. identify the objective of the analysis
PC2. establish the purpose, scope, and target audience to report the business outcomes
PC3. define the delivery mode and format (such as excel sheets, reports, APIs) to report the
business outcomes
Report business outcomes
To be competent, the user/individual on the job must be able to:
PC4. summarize the defined business outcomes into a narrative
PC5. select suitable visualizations to represent the defined business outcomes
PC6. present outcomes through visualizations using standard templates and agreed language
standards
PC7. validate visualizations with appropriate people
PC8. publish visualizations for consumption across all agreed formats

Knowledge and Understanding (KU)

The individual on the job needs to know and understand:

KU1. the purpose and aims of the statistical analysis being undertaken
KU2. organizational policies, procedures and guidelines which relate to creating visualizations
KU3. different data sources and how to access documents and information from data sources
KU4. organizational policies and procedures for sharing data
KU5. who to involve when defining business outcomes and creating visualizations
KU6. intended audiences for reporting business outcomes

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KU7. their organization's knowledge base and how to access and update this
KU8. organizational processes and procedures for approving and publishing documents
KU9. the range of standard templates and tools available and how to use these
KU10. different statistical concepts such as distributions, hypothesis testing,confidence intervals
etc.
KU11. how to evaluate results of quantitative or qualitative analysis to define business outcomes
KU12. different graphical formats for presenting data and how to create these
KU13. different styles used in visualizations, including your organizations house style, types &
templates
KU14. different applications, libraries or packages to create visualizations using tools such as
Tableau, Qlikview, d3js etc
KU15. different change management procedures, including version control and approvals
KU16. how to identify and refer anomalies in data
KU17. how to work on various operating systems such as linux, ubuntu, or windows

Generic Skills (GS)

User/individual on the job needs to know how to:

GS1. complete accurate well written work with attention to detail

GS2. follow instructions, guidelines, procedures, rules and service level agreements
GS3. check that your own and/or your peers work meets customer requirements
GS4. work effectively in a customer facing environment
GS5. analyze data and activities
GS6. evaluate business impact and disseminate relevant information to others
GS7. check your work is complete and free from errors

QRC Approved || IT-ITeS Sector Skill Council 18

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Assessment Criteria

Theory Practical Project Viva

Assessment Criteria for Outcomes
Marks Marks Marks Marks

Define the scope 15 30 - -

PC1. identify the objective of the analysis 5 10 - -

PC2. establish the purpose, scope, and target

5 10 - -
audience to report the business outcomes

PC3. define the delivery mode and format

(such as excel sheets, reports, APIs) to report 5 10 - -
the business outcomes

Report business outcomes 15 40 - -

PC4. summarize the defined business

2 8 - -
outcomes into a narrative

PC5. select suitable visualizations to

3 7 - -
represent the defined business outcomes

PC6. present outcomes through visualizations

using standard templates and agreed 10 15 - -
language standards

PC7. validate visualizations with appropriate

- 5 - -
people

PC8. publish visualizations for consumption

- 5 - -
across all agreed formats

NOS Total 30 70 - -

QRC Approved || IT-ITeS Sector Skill Council 19

 Qualification Pack

National Occupational Standards (NOS) Parameters

NOS Code SSC/N8108

Define business outcomes and create visualizations from results of the

NOS Name
analysis

Sector IT-ITeS

Sub-Sector Future Skills

Occupation Artificial Intelligence & Big Data Analytics

NSQF Level 6

Credits TBD

Version 1.0

Last Reviewed Date 17/10/2018

Next Review Date 31/12/2019

NSQC Clearance Date 19/12/2018

QRC Approved || IT-ITeS Sector Skill Council 20

 Qualification Pack

SSC/N8127: Collect and define business requirements by interacting with

clients

Description

This unit is about identifying the requirements of internal and external clients.

Scope

This unit/task covers the following:

Collect requirements
Define requirements

Elements and Performance Criteria

Collect requirements
To be competent, the user/individual on the job must be able to:
PC1. assess the current business of the client
PC2. assess technical capabilities of the client
PC3. conduct business contextual discussions with the client
Define requirements
To be competent, the user/individual on the job must be able to:
PC4. evaluate and define the requirements of the client
PC5. map the requirements to the capabilities of the team or organization responsible for delivering
on them
PC6. create documentation on the requirements
PC7. validate requirements with appropriate stakeholders, both internal and external to the
organization

Knowledge and Understanding (KU)

The individual on the job needs to know and understand:

KU1. organizational policies, procedures and guidelines which relate to collecting and defining
business requirements
KU2. different data sources and how to access documents and information from data sources
KU3. organizational policies and procedures for sharing data
KU4. organizational policies and procedures for documenting requirements
KU5. who to involve when defining requirements
KU6. the range of standard templates and tools available and how to use them
KU7. different business and technological trends
KU8. how to conduct business contextual discussions
KU9. different types of requirements could be related to a product, business, technology etc.
KU10. how to evaluate and define requirements

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Generic Skills (GS)

User/individual on the job needs to know how to:

GS1. ask for clarification and advice from appropriate people

GS2. listen effectively and orally communicate information accurately
GS3. work effectively in a customer facing environment
GS4. build and maintain positive and effective relationships with clients

QRC Approved || IT-ITeS Sector Skill Council 22

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Assessment Criteria

Theory Practical Project Viva

Assessment Criteria for Outcomes
Marks Marks Marks Marks

Collect requirements 15 35 - -

PC1. assess the current business of the

5 10 - -
client

PC2. assess technical capabilities of the

5 10 - -
client

PC3. conduct business contextual

5 15 - -
discussions with the client

Define requirements 10 40 - -

PC4. evaluate and define the requirements

5 15 - -
of the client

PC5. map the requirements to the

capabilities of the team or organization - 15 - -
responsible for delivering on them

PC6. create documentation on the

- 5 - -
requirements

PC7. validate requirements with appropriate

stakeholders, both internal and external to 5 5 - -
the organization

NOS Total 25 75 - -

QRC Approved || IT-ITeS Sector Skill Council 23

 Qualification Pack

National Occupational Standards (NOS) Parameters

NOS Code SSC/N8127

NOS Name Collect and define business requirements by interacting with clients

Sector IT-ITeS

Sub-Sector Future Skills

Occupation Artificial Intelligence & Big Data Analytics

NSQF Level 7

Credits TBD

Version 1.0

Last Reviewed Date 17/10/2018

Next Review Date 16/12/2024

NSQC Clearance Date 19/12/2018

QRC Approved || IT-ITeS Sector Skill Council 24

 Qualification Pack

SSC/N9001: Manage your work to meet requirements

Description

This unit is about planning and organizing your work in order to complete it to the required standards on
time.

Scope

The scope covers the following :

Utilise resources
Ensure compliance

Elements and Performance Criteria

To be competent, the user/individual on the job must be able to:

PC1. establish and agree your work requirements with appropriate people
PC2. keep the immediate work area clean and tidy
PC3. utilize time effectively
PC4. use resources correctly and efficiently
PC5. treat confidential information correctly
PC6. work in line with the organization's policies and procedures
PC7. work within the limits of the job role
PC8. obtain guidance from appropriate people, where necessary
PC9. ensure the work meets the agreed requirements

Knowledge and Understanding (KU)

The individual on the job needs to know and understand:

KU1. the priorities for the area of work

KU2. role, responsibilities, limits of the responsibilities and whom these must be agreed with, as
well as when to involve others
KU3. the importance of having a tidy work area and how to do this
KU4. how to prioritize your workload according to urgency and importance and the benefits of this
KU5. the organizations policies and procedures, especially for dealing with confidential
information, and the importance of complying with these
KU6. the purpose of keeping others updated with the progress of the work
KU7. the purpose and value of being flexible and adapting work plans to reflect change
KU8. the importance of completing work accurately and how to do this
KU9. appropriate timescales for completing the work and the implications of not meeting these for
self and the organization
KU10. resources needed for the work and how to obtain and use these

QRC Approved || IT-ITeS Sector Skill Council 25

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Generic Skills (GS)

User/individual on the job needs to know how to:

GS1. read instructions, guidelines, procedures, rules and service level agreements
GS2. ask for clarification and advice from line managers
GS3. communicate orally with colleagues
GS4. make decisions on suitable courses
GS5. plan and organize the work to achieve targets and deadlines
GS6. agree to objectives and work requirements
GS7. deliver consistent and reliable service to customers
GS8. check that the work meets customer requirements
GS9. refer anomalies to the line manager
GS10. seek clarification on problems from others
GS11. provide relevant information to others
GS12. analyze needs, requirements and dependencies in order to meet the work requirements
GS13. apply judgments to different situations
GS14. ensure the work is complete and free from errors
GS15. get the work checked by peers
GS16. work effectively in a team environment
GS17. use information technology effectively, to input and/or extract data accurately
GS18. identify and refer anomalies in data
GS19. store and retrieve information
GS20. keep up to date with changes, procedures and practices in the role

QRC Approved || IT-ITeS Sector Skill Council 26

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Assessment Criteria

Theory Practical Project Viva

Assessment Criteria for Outcomes
Marks Marks Marks Marks

25 75 - -

PC1. establish and agree your work

- 6.25 - -
requirements with appropriate people

PC2. keep the immediate work area clean

6.25 6.25 - -
and tidy

PC3. utilize time effectively 6.25 6.25 - -

PC4. use resources correctly and

6.25 12.5 - -
efficiently

PC5. treat confidential information

- 6.25 - -
correctly

PC6. work in line with the organization's

- 12.5 - -
policies and procedures

PC7. work within the limits of the job role - 6.25 - -

PC8. obtain guidance from appropriate

- 6.25 - -
people, where necessary

PC9. ensure the work meets the agreed

6.25 12.5 - -
requirements

NOS Total 25 75 - -

QRC Approved || IT-ITeS Sector Skill Council 27

 Qualification Pack

National Occupational Standards (NOS) Parameters

NOS Code SSC/N9001

NOS Name Manage your work to meet requirements

Sector IT-ITeS

IT Services, Business Process Management, Engineering R&D, Software

Sub-Sector Product Development, IT Support Services, Software Products, Future
Skills

Occupation Generic

NSQF Level 4

Credits TBD

Version 2.0

Last Reviewed Date NA

Next Review Date 31/03/2025

NSQC Clearance Date

QRC Approved || IT-ITeS Sector Skill Council 28

 Qualification Pack

SSC/N9002: Work effectively with colleagues

Description

This unit is about working effectively with colleagues, either in your own work group or in other work
groups within your organization.

Scope

The scope covers the following :

Communicate with colleagues

Show respect

Elements and Performance Criteria

Communicate with colleagues

To be competent, the user/individual on the job must be able to:
PC1. communicate with colleagues clearly, concisely and accurately
PC2. work with colleagues to integrate the work effectively with theirs
PC3. pass on essential information to colleagues in line with organizational requirements
Show respect
To be competent, the user/individual on the job must be able to:
PC4. work in ways that show respect for colleagues
PC5. carry out commitments one has made to colleagues
PC6. identify any problems while working with colleagues and take the initiative to solve these
problems
PC7. follow the organization’s policies and procedures for working with colleagues

Knowledge and Understanding (KU)

The individual on the job needs to know and understand:

KU1. the organization's policies and procedures for working with colleagues and the role and
responsibilities in relation to this
KU2. the importance of effective communication and establishing good working relationships with
colleagues
KU3. different methods of communication and the circumstances in which it is appropriate to use
these
KU4. benefits of developing productive working relationships with colleagues
KU5. the importance of creating an environment of trust and mutual respect in an environment
where there is no authority over those working with
KU6. where you do not meet the commitments, the implications this will have on individuals and
the organization
KU7. different types of information that colleagues might need and the importance of providing this
information when it is required

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KU8. the importance of understanding problems from the colleagues perspective and how to
provide support, where necessary, to resolve these

Generic Skills (GS)

User/individual on the job needs to know how to:

GS1. complete accurate, well written work with attention to detail

GS2. communicate effectively with colleagues in writing
GS3. read instructions, guidelines, procedures, rules and service level agreements
GS4. make decisions on suitable courses
GS5. ask for clarification and advice from line managers
GS6. help reach agreements with colleagues
GS7. plan and organize the work to achieve targets and deadlines
GS8. ensure the work meets customer requirements, and deliver consistent and reliable service
GS9. apply problem solving approaches in different situations
GS10. apply balanced judgments to different situations
GS11. ensure the work is complete and free from errors
GS12. ensure the work is complete and free from errors
GS13. work effectively with colleagues and other teams in a team environment
GS14. treat other cultures with respect
GS15. identify and refer anomalies
GS16. keep up to date with changes, procedures and practices in the role

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Assessment Criteria

Theory Practical Project Viva

Assessment Criteria for Outcomes
Marks Marks Marks Marks

Communicate with colleagues 18 30 - -

PC1. communicate with colleagues clearly,

- 20 - -
concisely and accurately

PC2. work with colleagues to integrate the

- 10 - -
work effectively with theirs

PC3. pass on essential information to

colleagues in line with organizational 18 - - -
requirements

Show respect 2 50 - -

PC4. work in ways that show respect for

2 20 - -
colleagues

PC5. carry out commitments one has made

- 10 - -
to colleagues

PC6. identify any problems while working

with colleagues and take the initiative to - 10 - -
solve these problems

PC7. follow the organization’s policies and

- 10 - -
procedures for working with colleagues

NOS Total 20 80 - -

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National Occupational Standards (NOS) Parameters

NOS Code SSC/N9002

NOS Name Work effectively with colleagues

Sector IT-ITeS

IT Services, Business Process Management, Engineering R&D, Software

Sub-Sector Product Development, IT Support Services, Software Products, Future
Skills

Occupation Generic

NSQF Level 4

Credits TBD

Version 2.0

Last Reviewed Date NA

Next Review Date 31/03/2025

NSQC Clearance Date

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SSC/N9004: Provide data/information in standard formats

Description

This unit is about providing specified data/information related to your work in templates or other standard
formats.

Scope

The scope covers the following :

Obtain information
Analyze and report information

Elements and Performance Criteria

Obtain information
To be competent, the user/individual on the job must be able to:
PC1. establish and agree with appropriate people the data/information you need to provide, the
formats in which you need to provide it, and when you need to provide it
PC2. obtain the data/information from reliable sources
PC3. check that the obtained data/information is accurate, complete and up-to-date
PC4. obtain advice or guidance from appropriate people where there are problems with the
data/information
Analyze and report information
To be competent, the user/individual on the job must be able to:
PC5. carry out rule-based analysis of the data/information, if required
PC6. insert the data/information into the agreed formats
PC7. report any unresolved anomalies in the data/ information to appropriate people
PC8. provide complete, accurate and up-to-date data/information to the appropriate people in the
required formats on time

Knowledge and Understanding (KU)

The individual on the job needs to know and understand:

KU1. the organization's procedures and guidelines for providing data/information in standard
formats and the role and responsibilities in relation to this
KU2. the knowledge management culture of the organization
KU3. the organization's policies and procedures for recording and sharing information and the
importance of complying with these
KU4. the importance of validating data/information before use and how to do this
KU5. procedures for updating data in appropriate formats and with proper validation
KU6. the purpose of the CRM database
KU7. how to use the CRM database to record and extract information

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KU8. the importance of having data/information reviewed by others

KU9. the scope of any data/information requirements including the level of detail required
KU10. the importance of keeping within the scope of work and adhering to timescales
KU11. data/information one may need to provide including the sources and how to do this
KU12. templates and formats used for data/information including their purpose and how to use
these
KU13. different techniques used to obtain data/information and how to apply these
KU14. rule-based analysis on the data/information
KU15. typical anomalies that may occur in data/information
KU16. whom to go to in the event of inaccurate data/information and how to report this

Generic Skills (GS)

User/individual on the job needs to know how to:

GS1. complete accurate, well written work with attention to detail

GS2. read instructions, guidelines, procedures, rules and service level agreements
GS3. listen effectively and orally communicate information accurately
GS4. follow rule-based decision-making processes
GS5. make decisions on suitable courses of action
GS6. plan and organize the work to achieve targets and deadlines
GS7. check the work meets customer requirements and exceed customer expectations
GS8. apply problem solving approaches in different situations
GS9. configure data and disseminate relevant information to others
GS10. apply balanced judgments to different situations
GS11. use information technology effectively, to input and/or extract data accurately
GS12. validate and update data
GS13. store and retrieve information

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Assessment Criteria

Theory Practical Project Viva

Assessment Criteria for Outcomes
Marks Marks Marks Marks

Obtain information 18.75 31.25 - -

PC1. establish and agree with appropriate

people the data/information you need to
12.5 - - -
provide, the formats in which you need to
provide it, and when you need to provide it

PC2. obtain the data/information from reliable

- 12.5 - -
sources

PC3. check that the obtained data/information

6.25 6.25 - -
is accurate, complete and up-to-date

PC4. obtain advice or guidance from

appropriate people where there are problems - 12.5 - -
with the data/information

Analyze and report information 6.25 43.75 - -

PC5. carry out rule-based analysis of the

- 25 - -
data/information, if required

PC6. insert the data/information into the

- 12.5 - -
agreed formats

PC7. report any unresolved anomalies in the

6.25 - - -
data/ information to appropriate people

PC8. provide complete, accurate and up-to-

date data/information to the appropriate - 6.25 - -
people in the required formats on time

NOS Total 25 75 - -

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National Occupational Standards (NOS) Parameters

NOS Code SSC/N9004

NOS Name Provide data/information in standard formats

Sector IT-ITeS

IT Services, Business Process Management, Engineering R&D, Software

Sub-Sector Product Development, IT Support Services, Software Products, Future
Skills

Occupation Generic

NSQF Level 4

Credits TBD

Version 2.0

Last Reviewed Date NA

Next Review Date 31/03/2025

NSQC Clearance Date

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SSC/N9006: Build and Maintain relationships in a Workplace

Description

This unit is about building and maintaining constructive relationships at the workplace.

Scope

The scope covers the following :

This unit/task covers the following: Build relationships, Maintain relationships

Appropriate people: line manager, members of the team/department, members from other
teams/department

Elements and Performance Criteria

Build relationships
To be competent, the user/individual on the job must be able to:
PC1. build rapport with appropriate people at the workplace
PC2. develop new professional relationships
PC3. build alliances to establish mutually beneficial working arrangements
PC4. foster an environment where others feel respected
PC5. identify and engage a diverse range of influential contacts
Maintain relationships
To be competent, the user/individual on the job must be able to:
PC6. obtain guidance from appropriate people, where necessary
PC7. attentively listen to ideas and give constructive feedback
PC8. promptly resolve conflicts between team members
PC9. work with colleagues to deliver shared goals
PC10. recognize the contributions made by your colleagues

Knowledge and Understanding (KU)

The individual on the job needs to know and understand:

KU1. organizational policies and procedures for building relationships and their role and
responsibilities in relation to this
KU2. training programs to enable the development of relevant behavioural competencies
KU3. the importance of creating an environment of trust and mutual respect in the organisation
KU4. the importance of effective communication in developing productive working relationships
with colleagues
KU5. training programs to enable the development of relevant behavioural competencies

Generic Skills (GS)

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User/individual on the job needs to know how to:

GS1. ask for clarification and advice from line managers

GS2. work effectively in a team environment

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Assessment Criteria

Theory Practical Project Viva

Assessment Criteria for Outcomes
Marks Marks Marks Marks

Build relationships 17 33 - -

PC1. build rapport with appropriate people at

3 7 - -
the workplace

PC2. develop new professional relationships 3 7 - -

PC3. build alliances to establish mutually

3 7 - -
beneficial working arrangements

PC4. foster an environment where others

4 6 - -
feel respected

PC5. identify and engage a diverse range of

4 6 - -
influential contacts

Maintain relationships 13 37 - -

PC6. obtain guidance from appropriate

3 7 - -
people, where necessary

PC7. attentively listen to ideas and give

3 7 - -
constructive feedback

PC8. promptly resolve conflicts between

2 8 - -
team members

PC9. work with colleagues to deliver shared

2 8 - -
goals

PC10. recognize the contributions made by

3 7 - -
your colleagues

NOS Total 30 70 - -

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National Occupational Standards (NOS) Parameters

NOS Code SSC/N9006

NOS Name Build and Maintain relationships in a Workplace

Sector IT-ITeS

Sub-Sector Future Skills

Occupation Artificial Intelligence & Big Data Analytics

NSQF Level 6

Credits TBD

Version 3.0

Last Reviewed Date NA

Next Review Date 31/03/2025

NSQC Clearance Date

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SSC/N9007: Build and Maintain client satisfaction

Description

This unit is about building and maintaining satisfaction with clients

Scope

The scope covers the following :

This unit/task covers the following: Define client requirements, Ensure client satisfaction
Clients: internal, external

Elements and Performance Criteria

Define client requirement

To be competent, the user/individual on the job must be able to:
PC1. gather the client context and requirements
PC2. manage fluctuating client priorities and expectations
Ensure client satisfaction
To be competent, the user/individual on the job must be able to:
PC3. respond to requests in a timely and accurate manner
PC4. continuously improve service based on client feedback
PC5. plan deliverables based on client needs

Knowledge and Understanding (KU)

The individual on the job needs to know and understand:

KU1. organizational policies and procedures for working with clients and their role and
responsibilities in relation to this
KU2. the importance of effective communication and establishing good working relationships with
colleagues
KU3. methods of communication and the circumstances in which it is appropriate to use these
KU4. types of information that clients might need and the importance of providing this information
when it is required

Generic Skills (GS)

User/individual on the job needs to know how to:

GS1. communicate effectively with clients in writing

GS2. follow instructions, guidelines, procedures, rules and service level agreements
GS3. check that your own and/or your peers work meets customer requirements
GS4. deliver consistent and reliable service to customers
GS5. apply balanced judgments to different situations

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Assessment Criteria

Theory Practical Project Viva

Assessment Criteria for Outcomes
Marks Marks Marks Marks

Define client requirement 15 25 - -

PC1. gather the client context and

5 10 - -
requirements

PC2. manage fluctuating client priorities

10 15 - -
and expectations

Ensure client satisfaction 15 45 - -

PC3. respond to requests in a timely and

5 15 - -
accurate manner

PC4. continuously improve service based

- 15 - -
on client feedback

PC5. plan deliverables based on client

10 15 - -
needs

NOS Total 30 70 - -

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National Occupational Standards (NOS) Parameters

NOS Code SSC/N9007

NOS Name Build and Maintain client satisfaction

Sector IT-ITeS

Sub-Sector Future Skills

Occupation Artificial Intelligence & Big Data Analytics

NSQF Level 6

Credits TBD

Version 2.0

Last Reviewed Date NA

Next Review Date 31/03/2025

NSQC Clearance Date

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SSC/N9010: Convince others to take appropriate action in different

situations

Description

This unit is about convincing others to take appropriate action in different situations.

Scope

The scope covers the following :

This unit/task covers the following: Define needs, Persuade others

Range: Appropriate people such as line manager, members of the team/department, members from
other teams / departments

Elements and Performance Criteria

Define needs
To be competent, the user/individual on the job must be able to:
PC1. gather needs of concerned people
PC2. adapt arguments to consider diverse needs
Persuade others
To be competent, the user/individual on the job must be able to:
PC3. use small wins as milestones to gain support for ideas
PC4. persuade with the help of concrete examples or evidences
PC5. take defined steps to reach a consensus on the course of action

Knowledge and Understanding (KU)

The individual on the job needs to know and understand:

KU1. organizational policies and procedures for persuading people and their role and
responsibilities in relation to this
KU2. types of information that people might need and the importance of providing this information
when it is required
KU3. methods of communication and the circumstances in which it is appropriate to use these

Generic Skills (GS)

User/individual on the job needs to know how to:

GS1. ask for clarification and advice from appropriate people

GS2. listen effectively and orally communicate information accurately
GS3. make a decision on a suitable course of action
GS4. apply balanced judgments to different situations

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Assessment Criteria

Theory Practical Project Viva

Assessment Criteria for Outcomes
Marks Marks Marks Marks

Define needs 2 25 - -

PC1. gather needs of concerned people - 10 - -

PC2. adapt arguments to consider

2 15 - -
diverse needs

Persuade others 28 45 - -

PC3. use small wins as milestones to gain

8 15 - -
support for ideas

PC4. persuade with the help of concrete

10 15 - -
examples or evidences

PC5. take defined steps to reach a

10 15 - -
consensus on the course of action

NOS Total 30 70 - -

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National Occupational Standards (NOS) Parameters

NOS Code SSC/N9010

NOS Name Convince others to take appropriate action in different situations

Sector IT-ITeS

Sub-Sector Future Skills

Occupation Artificial Intelligence & Big Data Analytics

NSQF Level 6

Credits TBD

Version 2.0

Last Reviewed Date NA

Next Review Date 31/03/2025

NSQC Clearance Date

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SSC/N9014: Maintain an inclusive, environmentally sustainable workplace

Description

The unit is about implementing and improving diversity equality and inclusion in a sustainable and
environment friendly workplace.

Scope

The scope covers the following :

The scope covers the following: Enrich policies to respect diversity, Reinforce practices/
regulations/policies to promote and improve equity (equality)/inclusivity, Emphasize sustainable
environmental practices

Elements and Performance Criteria

Sustainable Practices
To be competent, the user/individual on the job must be able to:
PC1. optimize usage of electricity/energy, materials, and water in various asks / activities /
processes and plan the implementation of energy efficient systems in a phased manner
PC2. segregate recyclable, non-recyclable and hazardous waste generated for disposal or efficient
waste management
Respect diversity and strengthen practices to promote equity (equality)/inclusivity
To be competent, the user/individual on the job must be able to:
PC3. understand the diversity policy of the organization and use internal & external communication
to colleagues to improve
PC4. comply with PwD inclusive policies for an adaptable and equitable work environment
PC5. improve through specifically designed recruitment practices, PwD friendly infrastructure, job
roles, etc.
PC6. use and advocate for appropriate verbal/nonverbal communication, schemes and benefits of
PwD.

Knowledge and Understanding (KU)

The individual on the job needs to know and understand:

KU1. the organization's policies and procedures about gender inclusivity, equality and
sustainability while working with colleagues and your role and responsibilities in relation to
this
KU2. inclusive tools and practices of communication to acknowledge/validate, share and promote
the cause of gender parity at workplace. For example - supporting women with mentorship
programs, speaking out against discriminatory practices or harassment
KU3. the concept of gender, gender equality and gender discrimination, and all forms of gender
discrimination, violence and inequality, including the current and historical causes of gender
inequality in the workplace

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KU4. how to maintain and provide a conducive work environment that is free from any
harassment. facilities and amenities to PwD to perform and excel in their role
KU5. organization's redressal mechanisms (like the POSH committee) to address harassment and
bias at the workplace, with awareness of prevalent legislations against bias and sexual
harassment
KU6. initiatives towards efficient use of natural resources and energy, reduction and prevention of
pollution and promoting waste avoidance and recycling measures in line with internationally
disseminated technologies and practices
KU7. all about various energy options including renewable and non-renewable with their
environmental impacts, health issues, usage, safety and energy security
KU8. implications that any non-compliance with electricity and energy may have on individuals
and the organization
KU9. the organization's electricity first aid emergency procedures
KU10. how to monitor, measure and report performance of environmental conservation
KU11. different types of electricity accidents, safety and security and how and when to report these
KU12. how to use the electricity/energy safety, accident reporting, emergency procedures and the
importance of these

Generic Skills (GS)

User/individual on the job needs to know how to:

GS1. read PwD instructions, guidelines, procedures, diversity policies/acts, rules and service level
agreements
GS2. be aware of one's own gender identity and gender role.and respectful of the gender
performances of others
GS3. organize team building or sensitization workshops to address gender biases, stereotypes and
potentially blind spots
GS4. clarify personal norms and values related to energy production and usage as well as to reflect
and evaluate their own energy usage in terms of efficiency and sufficiency
GS5. listen and communicate (oral) effectively and accurately on all PwD policies
GS6. apply balanced judgments in gender diversity situations
GS7. take action to reduce the carbon footprint of business activities and embed environmental
responsibility
GS8. calibration session with employees to discuss gender biases, stereotypes and potentially blind
spots

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Assessment Criteria

Theory Practical Project Viva

Assessment Criteria for Outcomes
Marks Marks Marks Marks

Sustainable Practices 10 30 - -

PC1. optimize usage of electricity/energy,

materials, and water in various asks / activities /
5 15 - -
processes and plan the implementation of energy
efficient systems in a phased manner

PC2. segregate recyclable, non-recyclable and

hazardous waste generated for disposal or 5 15 - -
efficient waste management

Respect diversity and strengthen practices to

10 50 - -
promote equity (equality)/inclusivity

PC3. understand the diversity policy of the

organization and use internal & external 5 10 - -
communication to colleagues to improve

PC4. comply with PwD inclusive policies for an

- 10 - -
adaptable and equitable work environment

PC5. improve through specifically designed

recruitment practices, PwD friendly - 20 - -
infrastructure, job roles, etc.

PC6. use and advocate for appropriate

verbal/nonverbal communication, schemes and 5 10 - -
benefits of PwD.

NOS Total 20 80 - -

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National Occupational Standards (NOS) Parameters

NOS Code SSC/N9014

NOS Name Maintain an inclusive, environmentally sustainable workplace

Sector IT-ITeS

IT Services, Business Process Management, Engineering R&D, Software

Sub-Sector
Product Development, Future Skills

Occupation Generic,

NSQF Level 5

Credits TBD

Version 1.0

Last Reviewed Date NA

Next Review Date 31/03/2025

NSQC Clearance Date

Assessment Guidelines and Assessment Weightage

Assessment Guidelines

1. Criteria for assessment for each Qualification Pack will be created by the Sector Skill Council. Each
Performance Criteria (PC) will be assigned marks proportional to its importance in NOS. SSC will also lay
down proportion of marks for Theory and Skills Practical for each PC.

2. The assessment for the theory part will be based on knowledge bank of questions created by the SSC.

3. Assessment will be conducted for all compulsory NOS, and where applicable, on the selected
elective/option NOS/set of NOS.

4. Individual assessment agencies will create unique question papers for theory part for each candidate at
each examination/training center (as per assessment criteria below).

5. Individual assessment agencies will create unique evaluations for skill practical for every student at
each examination/training center based on this criterion.

6. To pass a QP, a trainee should score an average of 70% across generic NOS’ and a minimum of 70% for
each technical NOS

7. In case of unsuccessful completion, the trainee may seek reassessment on the Qualification Pack.

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Minimum Aggregate Passing % at QP Level : 70

(Please note: Every Trainee should score a minimum aggregate passing percentage as specified above, to
successfully clear the Qualification Pack assessment.)

Assessment Weightage

Compulsory NOS

National Occupational Theory Practical Project Viva Total

Weightage
Standards Marks Marks Marks Marks Marks

SSC/N8101.Import Data as
30 70 - - 100 10
per specifications

SSC/N8102.Preprocess data
30 70 - - 100 10
as per specifications

SSC/N8103.Perform
exploratory data analysis as 30 70 - - 100 10
per specifications

SSC/N8108.Define business
outcomes and create
30 70 - - 100 10
visualizations from results of
the analysis

SSC/N8127.Collect and
define business requirements 25 75 - - 100 10
by interacting with clients

SSC/N9001.Manage your
25 75 - - 100 9
work to meet requirements

SSC/N9002.Work effectively
20 80 - - 100 9
with colleagues

SSC/N9004.Provide
data/information in standard 25 75 - - 100 8
formats

SSC/N9006.Build and
Maintain relationships in a 30 70 - - 100 7
Workplace

SSC/N9007.Build and
30 70 - - 100 6
Maintain client satisfaction

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National Occupational Theory Practical Project Viva Total

Weightage
Standards Marks Marks Marks Marks Marks

SSC/N9010.Convince others
to take appropriate action in 30 70 - - 100 6
different situations

SSC/N9014.Maintain an
inclusive, environmentally 20 80 - - 100 5
sustainable workplace

Total 325 875 - - 1200 100

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Acronyms

NOS National Occupational Standard(s)

NSQF National Skills Qualifications Framework

QP Qualifications Pack

TVET Technical and Vocational Education and Training

IT-ITeS Information Technology - Information Technology enabled Services

BPM Business Process Management

BPO Business Process Outsourcing

KPO Knowledge Process Outsourcing

LPO LPO

IPO Information Process Outsourcing

BCA Bachelor of Computer Applications

B.Sc. Bachelor of Science

OS Occupational Standard(s)

NOS National Occupational Standard(s)

QP Qualifications Pack

UGC University Grants Commission

MHRD Ministry of Human Resource Development

MoLE Ministry of Labour and Employment

NVEQF National Vocational Education Qualifications Framework

NVQF National Vocational Qualifications Framework

IT-ITeS Information Technology - Information Technology enabled Services

BPM Business Process Management

BPO Business Process Outsourcing

KPO Knowledge Process Outsourcing

LPO LPO

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IPO Information Process Outsourcing

BCA Bachelor of Computer Applications

B.Sc. Bachelor of Science

OS Occupational Standard(s)

NOS National Occupational Standard(s)

QP Qualifications Pack

UGC University Grants Commission

MHRD Ministry of Human Resource Development

MoLE Ministry of Labour and Employment

NVEQF National Vocational Education Qualifications Framework

NVQF National Vocational Qualifications Framework

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Glossary

Sector is a conglomeration of different business operations having

similar business and interests. It may also be defined as a distinct
Sector
subset of the economy whose components share similar characteristics
and interests.

Sub-sector is derived from a further breakdown based on the

Sub-sector
characteristics and interests of its components.

Occupation is a set of job roles, which perform similar/ related set of

Occupation
functions in an industry.

Job role defines a unique set of functions that together form a unique
Job role
employment opportunity in an organisation.

OS specify the standards of performance an individual must achieve

when carrying out a function in the workplace, together with the
Occupational
Knowledge and Understanding (KU) they need to meet that standard
Standards (OS)
consistently. Occupational Standards are applicable both in the Indian
and global contexts.

Performance Criteria Performance Criteria (PC) are statements that together specify the
(PC) standard of performance required when carrying out a task.

National
NOS are occupational standards which apply uniquely in the Indian
Occupational
context.
Standards (NOS)

QP comprises the set of OS, together with the educational, training and
Qualifications Pack
other criteria required to perform a job role. A QP is assigned a unique
(QP)
qualifications pack code.

Unit code is a unique identifier for an Occupational Standard, which is

Unit Code
denoted by an ‘N’

Unit title gives a clear overall statement about what the incumbent
Unit Title
should be able to do.

Description gives a short summary of the unit content. This would be

Description helpful to anyone searching on a database to verify that this is the
appropriate OS they are looking for.

Scope is a set of statements specifying the range of variables that an

Scope individual may have to deal with in carrying out the function which have
a critical impact on quality of performance required.

Knowledge and Understanding (KU) are statements which together

Knowledge and specify the technical, generic, professional and organisational specific
Understanding (KU) knowledge that an individual needs in order to perform to the required
standard.

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Organisational context includes the way the organisation is structured

Organisational
and how it operates, including the extent of operative knowledge
Context
managers have of their relevant areas of responsibility.

Technical knowledge is the specific knowledge needed to accomplish

Technical Knowledge
specific designated responsibilities.

Core skills or Generic Skills (GS) are a group of skills that are the key to
learning and working in today’s world. These skills are typically needed
Core Skills/ Generic
in any work environment in today’s world. These skills are typically
Skills (GS)
needed in any work environment. In the context of the OS, these include
communication related skills that are applicable to most job roles.

Electives are NOS/set of NOS that are identified by the sector as

contributive to specialization in a job role. There may be multiple
Electives electives within a QP for each specialized job role. Trainees must select
at least one elective for the successful completion of a QP with
Electives.

Options are NOS/set of NOS that are identified by the sector as

Options additional skills. There may be multiple options within a QP. It is not
mandatory to select any of the options to complete a QP with Options.

Sector is a conglomeration of different business operations having

similar businesses and interests. It may also be defined as a distinct
Sector
subset of the economy whose components share similar characteristics
and interests.

Sub-sector is derived from a further breakdown based on the

Sub-sector
characteristics and interests of its components.

Vertical may exist within a sub-sector representing different domain

Vertical
areas or the client industries served by the industry.

Occupation is a set of job roles, which perform similar/related set of

Occupation
functions in an industry.

Function is an activity necessary for achieving the key purpose of the

sector, occupation, or area of work, which can be carried out by a
Function
person or a group of persons. Functions are identified through functional
analysis and form the basis of OS.

Sub-functions are sub-activities essential to fulfill the achieving the

Sub-functions
objectives of the function.

Job role defines a unique set of functions that together form a unique
Job role
employment opportunity in an organisation.

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 Qualification Pack

OS specify the standards of performance an individual must achieve

when carrying out a function in the workplace, together with the
Occupational
knowledge and understanding they need to meet that standard
Standards (OS)
consistently. Occupational Standards are applicable both in the Indian
and global contexts.

Performance Criteria are statements that together specify the standard

Performance Criteria
of performance required when carrying out a task.

National
NOS are Occupational Standards which apply uniquely in the Indian
Occupational
context.
Standard

Qualifications Pack Qualifications Pack Code is a unique reference code that identifies a
Code qualifications pack.

Qualifications Pack comprises the set of OS, together with the

Qualifications
educational, training and other criteria required to perform a job role. A
Pack(QP)
Qualifications Pack is assigned a unique qualification pack code.

Unit Code is a unique identifier for an OS unit, which can be denoted

Unit Code
with either an O or an N.

Unit Title gives a clear overall statement about what the incumbent
Unit Title
should be able to do.

Description gives a short summary of the unit content. This would be

Description helpful to anyone searching on a database to verify that this is the
appropriate OS they are looking for.

Scope is the set of statements specifying the range of variables that an

Scope individual may have to deal with in carrying out the function which have
a critical impact on the quality of performance required.

Knowledge and Understanding are statements which together specify

Knowledge and the technical, generic, professional and organizational specific
Understanding knowledge that an individual needs in order to perform to the required
standard.

Organisational Context includes the way the organisation is structured

Organisational
and how it operates, including the extent of operative knowledge
Context
managers have of their relevant areas of responsibility.

Technical Knowledge is the specific knowledge needed to accomplish

Technical Knowledge
specific designated responsibilities.

Core Skills or Generic Skills are a group of skills that are key to learning
Core Skills/Generic and working in today's world. These skills are typically needed in any
Skills work environment. In the context of the OS, these include
communication related skills that are applicable to most job roles.

QRC Approved || IT-ITeS Sector Skill Council 57

 Qualification Pack

Helpdesk is an entity to which the customers will report their IT

Helpdesk problems. IT Service Helpdesk Attendant is responsible for managing
the helpdesk.

Sector is a conglomeration of different business operations having

similar businesses and interests. It may also be defined as a distinct
Sector
subset of the economy whose components share similar characteristics
and interests.

Sub-sector is derived from a further breakdown based on the

Sub-sector
characteristics and interests of its components.

Vertical may exist within a sub-sector representing different domain

Vertical
areas or the client industries served by the industry.

Occupation is a set of job roles, which perform similar/related set of

Occupation
functions in an industry.

Function is an activity necessary for achieving the key purpose of the

sector, occupation, or area of work, which can be carried out by a
Function
person or a group of persons. Functions are identified through functional
analysis and form the basis of OS.

Sub-functions are sub-activities essential to fulfill the achieving the

Sub-functions
objectives of the function.

Job role defines a unique set of functions that together form a unique
Job role
employment opportunity in an organisation.

OS specify the standards of performance an individual must achieve

when carrying out a function in the workplace, together with the
Occupational
knowledge and understanding they need to meet that standard
Standards (OS)
consistently. Occupational Standards are applicable both in the Indian
and global contexts.

Performance Criteria are statements that together specify the standard

Performance Criteria
of performance required when carrying out a task.

National
NOS are Occupational Standards which apply uniquely in the Indian
Occupational
context.
Standard

Qualifications Pack Qualifications Pack Code is a unique reference code that identifies a
Code qualifications pack.

Qualifications Pack comprises the set of OS, together with the

Qualifications
educational, training and other criteria required to perform a job role. A
Pack(QP)
Qualifications Pack is assigned a unique qualification pack code.

Unit Code is a unique identifier for an OS unit, which can be denoted

Unit Code
with either an O or an N.

QRC Approved || IT-ITeS Sector Skill Council 58

 Qualification Pack

Unit Title gives a clear overall statement about what the incumbent
Unit Title
should be able to do.

Description gives a short summary of the unit content. This would be

Description helpful to anyone searching on a database to verify that this is the
appropriate OS they are looking for.

Scope is the set of statements specifying the range of variables that an

Scope individual may have to deal with in carrying out the function which have
a critical impact on the quality of performance required.

Knowledge and Understanding are statements which together specify

Knowledge and the technical, generic, professional and organizational specific
Understanding knowledge that an individual needs in order to perform to the required
standard.

Organisational Context includes the way the organisation is structured

Organisational
and how it operates, including the extent of operative knowledge
Context
managers have of their relevant areas of responsibility.

Technical Knowledge is the specific knowledge needed to accomplish

Technical Knowledge
specific designated responsibilities.

Core Skills or Generic Skills are a group of skills that are key to learning
Core Skills/Generic and working in today's world. These skills are typically needed in any
Skills work environment. In the context of the OS, these include
communication related skills that are applicable to most job roles.

Helpdesk is an entity to which the customers will report their IT

Helpdesk problems. IT Service Helpdesk Attendant is responsible for managing
the helpdesk.

QRC Approved || IT-ITeS Sector Skill Council 59