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Whatever you need, we’re here to help. You’ll find the answers to most of your questions on this
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If you booked through a travel agent or partner airline, please contact them to make any
changes to your booking. You can still use Manage your booking to add seats, extra baggage,
special meals or other requests.

Most searched topics

Visa requirements Help with baggage

For the latest visa, passport and travel Packing for your trip? Find out about
advice, please visit the IATA Travel your baggage allowance, extra baggage
Centre . Need a visa to visit the UAE? savings and prohibited items in our
Find out and apply now. baggage guide.

More support for your trip

Manage your Upgrades and Flight status

booking extras Check the status of your
Change your booking, A choice of extras to Etihad Airways flight.
choose seats and add make your trip extra Check flight
requests. special.
Manage your booking Upgrade

Families Special assistance Flying with pets

Information and advice Request a wheelchair or Service animals, falcons,
about flying with children. other assistance. cats, and dogs.

Learn more Request now Book

Economy seats Lost and found Delayed and

Prefer a window or aisle Left something behind on damaged baggage
seat? Reserve it now. your flight or at the Make a claim and track
airport? your bags.
Reserve
Get help Learn more

Assistance after your flight

Missing miles? Feedback and Third party claims

Log in to claim miles from the
past six months if you're a
member or from the past
three months if you're a new
guest.
assistance
Please fill out a support form if
you need help, such as flight
disruptions or baggage issues.
You can also submit a form to
provide feedback.
Raise a claim for your client by
providing the required
information and attaching
relevant documents.

Etihad Guest help

If you need to update your details, change your password, or
manage your preferences, check out our Etihad Guest FAQs .

Common questions

How do I make changes to my flight?

I booked online but haven’t received my booking confirmation. What should I do?

I’m unable to check in online. What should I do?

I don’t need a visa to travel to my destination, but when I check in online, I’m asked to provide
one. Can I check in at the airport?

My UAE visa application has been returned. What should I do?

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agents and trade partners.

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For media enquiries, please email Still need help? Give us a call.
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hour before departure)

Homepage Help

Let me check the refund amount for you.

About Etihad Airways About Etihad Aviation Group
6:13 PM

Corporate profile Etihad Aviation Group

The refund amount is 1120.30 USD per
Latest news Etihad Guestpassenger, this amount includes the
service fees if I made the refund for you.
Careers Etihad Cargo

Our sponsorships Etihad Engineering

You can cancel your booking without
service fees through our website from
Our codeshare partner airlines Etihad Aviation Training
manage my booking via this link:
Ethics and compliance Etihad Business Connect
http://spr.ly/61777REBTU. Or I can refund
it for you and service fees will apply.
Innovation Etihad Secure Logistics
6:16 PM
Sustainability

The amount without the service fees is

Useful links We love hearing from
1090.30 USD peryou
passenger as the
service fees is for 30 USD per passenger.
Your feedback is really important, and we love hearing what
All extras and upgrades
you think.
Baggage The refund takes from 7 to 45 working
Payment options Feedback
days to the same form of payment.

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inquires.
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