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SERVICE QUALITY ASSESSMENT TOOL
Q1 2022
Background
Objectives:
1. To assess the implementation of key pediatric (0-9 years) and adolescent (10-
19) HIV case finding strategies including PITC and Index Testing.
2. To assess linkage to HIV services following an HIV positive test.
3. To assess the proportion of children receiving optimal ART regimens.
4.
To assess viral load coverage, suppression and utilization of the viral load results
in children and adolescents. 5. To
assess the proportion of children retained in care at 3, 6, 12, 18 and 24 months after
enrolment.
6. To assess the extent of implementation of adolescent friendly HIV/TB services
at key entry points.
7. To assess implementation of follow up strategies for lost children and
adolescents including facility-community and community-facility linkages.
Mentorship Report
the latest version of ART care cards not in use service providersrecommended to attach the new ART card for each
visit with immediate action
atrics and adolescent HIV services : kiyuni
Treatment optimization & TB Screening VL suppression Key
Proportion of children and Percentage of sampled children
adolescents on 1st Line Optimal and adolescents with a
regimens 100% progressive 6 months VL 100%
Children 0 - <10 yrs old on 1st Proportion of newly initiated
Line Optimal regimens patients with a timely 6 monthly
100% VL test 33%
Children 10 - <15yrs old on 1st Proportion of patients
Line Optimal regimens suppressed at 6 months VL
100% 0%
Adolescents 15-<20 yrs old on Proportion of newly initiated
1st Line Optimal regimens patients with a timely 12
100% monthly VL test 33%
Proportion of children and Proportion of patients
adolescents on Optimal dose suppressed at 12 months VL
0% 0%
Ped and Adolescent Proportion of unsuppressed
commodities availability patients with at least 3 IACs
100%
Average Months of Stock (MOS) Proportion of unsuppressed
patients with at least 4 IACs
6.00
Proportion of patients with a
repeat VL after an unsuppressed
VL test
ntorship Report
STANDARD 1: All children and adolescents attending OPD are screened for HIV t
and inpatient ward are tested for HIV
INSTRUCTION: Assess and comment on the utilization of the tracking log/tool for tracking babies for 1st PCR:
Number of babies expected for 1st PCR (Apr-Jun Number of babies returned for 1st PCR
2022)
8
8
Number of babies expceted for RDT at 18 months Number of babies kept appointment
(Apr-Jun 2022)
9
12
INSTRUCTION: Confirm that the facility has the new 2019 version of the OPD register. This version should hav
screened, eligibile, tested, received results and yield outcomes for each age group in the month of Jun 2022
INSTRUCTION: In the Nutrition ward register, review and record all HIV -ve attendances, those tested and tes
INSTRUCTION: In the TB register, review and record all HIV -ve attendances, those tested and testing outcome
Age-group Total HIV Negative Attendances
INSTRUCTION: In the In-Patient register, review and record all HIV -ve attendances, those tested and testing o
INSTRUCTION: Sample at least 30 files of adult patients aged 20 years and above initiated on ART between Ja
their age-group respectively.
Index Testing
Number of sampled files Number of sampled files with a populated “family tracking” s
16 9
Age-group Negative
<2yrs
2-<5yrs
5- <10yrs
10 - <15yrs
15-<20 yrs
STANDARD 2: All children and adolescents diagnosed with HIV receive ART on
Instruction
Has Confirm if the facility has an individual or team assigned with the role of facilitating linkage including physical escort of
Has Confirm if the facility has a pre-ART and Linkage register. If no assessment for this standard is complete
INSTRUCTION: From the HTS register for the quarter of Apr-Jun 2022, assess how many children and adolesce
register, to review all entries during the months of Apr-Jun 2022 and assess (percentage) of clients who starte
have documented follow-up attempts.
Are new positive clients who request for formal TO entered into the ART register
STANDARD 3: All children and adolescents in care are receiving optimal ART reg
Instruction
FilleConfirm if the facility has filled line-listing tool with pediatric and adolescent patients
INSTRUCTION: From the line-listing tool, sample any 5 or 10 1st Line active patients' files for each age group
INSTRUCTION: All children and adolescents with a non-suppressed viral load, should be initiated on IAC within
Non-suppressed register, look at Jul-Sep 2021 quarter
<2yrs 0
2-<5yrs 0
5- <10yrs 0
10 - <15yrs 0
15-<20 yrs 0
INSTRUCTION: Using the ART register / appointment book/ Uganda EMR, look at Apr-Jun 2021 and complete
means that a client may be bled from 2 months before to 2 months after their VL due date. Forexample, a clie
<2yrs
2-<5yrs
5- <10yrs
10 - <15yrs
15-<20 yrs 3
3 months retention
<2yrs
2-<5yrs
5- <10yrs
10 - <15yrs
15-<20 yrs 2
6 months retention
<2yrs
2-<5yrs
5- <10yrs
10 - <15yrs
15-<20 yrs 2
12 months retention
<2yrs
2-<5yrs
5- <10yrs
10 - <15yrs
15-<20 yrs 1
24 months retention
<2yrs
2-<5yrs
5- <10yrs
10 - <15yrs
15-<20 yrs 1
INSTRUCTION: There is evidence that the facility provides Adolescent responsive services. Observe presence o
Instruction
1.The health facility has a focal person for Adolescent HIV services
2. Health workers are trained in Adolescent HIV care, treatment and support using the National training
INSTRUCTION: Adolescents are provided with adequate information on HIV and SRHR to help protect them fr
Instruction
2.There is presence of a variety of Adolescent specific IEC materials on HIV and SRHR
INSTRUCTION: A comprehensive service package is provided to Adolescents at the HIV/TB care point. Check th
Instruction
2.ART services
3.SRHR services like Screening for STDs and their treatment, provision FP services
5.Nutrition services
7.OVC services
INSTRUCTION: There is a clear and functional referral and linkage system for Adolescents to non-clinical servi
Instruction
INSTRUCTION: All children and adolescents should be screened for OVC services and those eligible enrolled on
charts for 10-19 years
0-9 years 7
10-19 years 9
Reasons for not enrolling Children and adolescents on to the OVC program.
adolescent priority services includingOVC and refer
Arears of strengths:
GBV cases effectively screened, referred and outcom
Areas of improvement:
there is no adequate friendly service prov
Instruction
INSTRUCTION: Select 10 charts for children 0-9 years and 10 charts for 10-19 years
0-9 years 7
10-19 years 9
INSTRUCTION: Review the GBV register of the Apr-Jun 2022 quarter. How many cases for;
# registered
Age-group
Reasons for not referring the clients for GBV support services
STANDARD 6. Commodities ordered equals commodities delivered. Stock on ha
Pead Commodity Order fulfilment and stock on hand
Review the order forms and delivery notes for the last ordering cycle and comment on order fulfillment for the commo
INSTRUCTION: Are the following pediatric and adolescent commodities available at the facility?
Commodity
ABC/3TC 120/60 mg
DTG 10mg
DTG 50mg
LPV/r 100/25mg
TLD
Ordering
Cycle
Commodity
ABC/3TC 120/60mmg 5
DTG 10mg 5
DTG 50mg 5
LPV/r 100/25mg 5
TLD 30 pack 5
TLD 90 pack 5
SQA --- kiyuni
select from dropdown
kwanzi District
Enter facility name
kiyuni
D are screened for HIV testing and eligible clients tested. All children and adolescents attend
for tracking babies for 1st PCR: Review number of babies expected for 1st PCR and RDT in Apr-Jun 2022 and record in the ta
egister. This version should have columns to indicate the screening status. In the OPD register, review and record all attenda
oup in the month of Jun 2022
40 11 11
19 6 6
23 11 11
endances, those tested and testing outcomes for each age group in the month of Jun 2022
Tested Positive
ose tested and testing outcomes for each age group in the month of Jun 2022
Tested Positive
nces, those tested and testing outcomes for each age group in the month of Jun 2022
Tested Positive
ove initiated on ART between Jan-Mar 2022. Tally all contacts (family members) of these index clients according to their HIV
56%
9
with HIV receive ART on the day of testing and those who defer ART are followed up proacti
Yes
nkage including physical escort of newly identified clients
Yes
andard is complete
ow many children and adolescents tested positive and how many of those were linked to care. In addition, Use the Linkage a
ercentage) of clients who started ART on the day of testing positive and assess (percentage) of clients who were not initiate
100%
3 3
0 0
100%
3 3
eiving optimal ART regimens and have an updated viral load result
hould be initiated on IAC within 30 days of receiving the results. They should have at least 3 IAC session 1 month apart and a
Aug 21 - Dec 21) & May 21 = (Sep 21 - Jan 22) & Jun 21 = (Oct 21 - Feb 12 months VL >> Apr 21 = (Feb 22 - Jun 22) & May 2
22) 22 - Aug 22)
Had a timely 6 monthly VL test Received results and Suppressed Had a timely 12mthly VL tests (Feb 22 -
(Aug 21 - Feb 22) at the 6mths test Aug 22)
1 1
months retention
Lost to follow -up Dead
Active in care (Apr-Jun 2022)
months retention
Lost to follow -up Dead
Active in care (Apr-Jun 2022)
2
months retention
Lost to follow -up Dead
Active in care (Apr-Jun 2022)
months retention
Lost to follow -up Dead
Active in care (Apr-Jun 2022)
Yes
e National training
No
No
No
No
d SRHR to help protect them from infection and unplanned pregnancies. Check for the following:
Response (Select from dropdown)
No
Yes
Yes
Yes
Yes
Yes
Yes
No
Yes
Yes
No
s and those eligible enrolled on to the program. Use the facility OVC screening tool to complete the table below. Select 10 c
0 7 0
0 9 0
Yes
Yes
Yes
Yes
ears
0 0%
0 0%
y cases for;
4 100%
7 100%
delivered. Stock on hand should be between 2-4 MOS for a facility to be having adequate s
on order fulfillment for the commodities below. In addition, indicate the stock on hand and Average monthly consumption for these co
Yes
Yes
Yes
Yes
Yes
50 50 100%
30 30 100%
50 50 100%
20 20 100%
11
11
lients according to their HIV status and
e followed up proactively
Scoring
n addition, Use the Linkage and Pre-ART
clients who were not initiated on ART and
100%
3
0
100%
3
Scoring
Repeat VL
= (Feb 22 - Jun 22) & May 21 = (Mar 22 - Jul 22) & Jun 21 = (Apr
22 - Aug 22)
100%
100%
Formal Transfer outs 12 Months Retention
100%
Scoring
g:
Scoring
Scoring
Scoring
e the table below. Select 10 charts for children 0-9 years and 10
Scoring
be having adequate stock levels
Scoring
71 34
53 22 15
109 64
67 26
33 13
583 390
277 173
Percentage
Repeat VL
Non-suppressed and
Unsuppressed switched
# followed up (Missed
# missed Appt Appt register / filled # returned after Follow
locator form ) up
0 2
Adjusted Average Monthly
consumption (AMC) MOS
11.3 6.26
8.8 6.02
21.3 5.1
8.7 7.7
4.3 7.6
130.0 4.5
57.7 4.8
SN. Assessment item (s) Assessment Period
Sample 0-9 yrs (10 files) and 10-19 yrs (10 files) active on ART Jun 2022
Sample 0-9 yrs (10 files) and 10-19 yrs (10 files) active on ART Jun 2022
INSTRUCTIONS (DO NOT TAMPER WITH THIS SHEET UNTIL YOU HAVE FILLED THE DATA ABSTRACT
1. COPY ROW
paste in the online tool (as values).
2. Remember to paste
and only paste to your respective IP sheet
3. Paste in the right Quarter (expand the rows if they are grouped and minimize
background is for focus sites and light-red is for none-focus sites
Number ofNumber ofTotal AttenTotal AttenTotal AttenScreened - Screened -Screened -Eligible forEligible fo
9 2 44 26 29 40 19 23 11 6
yes/no count 2 2
Yes
max # of facilities per
No district=23 sn facility
1 74 Butemba HC III
2 75 Ntwetwe HC IV Holiday activities focussed on reaching in-school adolescen
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
#VALUE!
Ntwetwe HC IV
Formulae
CONSUMP
TION Days out Adjusted MONTHS OF STOCK ON-
STOCK ON HAND during last of stock AMC HAND A/E
3 months during last = (B/(3-
3 months (C/30))
A B C E F
UB Focus?
Focus ahfs
Youth/Adolescent corners
PrEP Phone call follow-ups for patients not initiated on the same day
AHD -INH for children and/or adolescents Improve AHD case management such asTB screening, an increase in the number of patients given and completed
VL suppression & IAC uptake for children and/or ad Improving utilization of VL results and adherence to timely and complete IAC sessions for virally unsuppressed
VL coverage for children and/or adolescents To improve viral load uptake among children and adolscent
Early retention for children and/or adolescents Improve early linkage of newly identified patients
Treatment Optimization for children and/or adolescImprove general retention, weekly appointment keeping and returning lost clients in care
HTC for children and/or adolescents Increasing the proportion of children and adolescents on optimal regimens
Postnatal attendance Increasing the number of children screened and tested for HIV
Repeat VL for unsuppressed children and/or adoles Improve postnantal attendance and testing for mothers attending immunization
ART adherence for children and/or adolescents Increase repeat VL coverage for unsuppressed patients
VL coverage for pregnant mothers Improve adherence to treatment for non-suppressed patients
Transitioning older adolescents Improving VL coverage for the pregnant mothers
Disclosure Transitioning adolescents aged between 17 and 19 years to adult clinic
Data quality Increasing the proportion of HIV positive adolescents older than 12 in the know of their status and empowered to overcom
Nutrition for children and/or adolescents Improve data quality and management
Children and/or adolescent Initiation on ART Increasing nutrition assessments for children and adolescents
Safe male cirmcusion To increase the percentage of HIV positive clients initated on ART who return for the second visit
DSD Increasing 6 months VL uptake for newly enrolled patients
Increase the number of circumcised male children and adolescents
Increase proportion of adolescents on DSD models
Mechanisms for referral of pregnant mothers for ANC at health facilities from the
community
Mechanism
ssions for virally unsuppressed Peer mothers---Follow-up by community peer mothers to ensure all positive mothers keep their appointments for A
Physical escorting---Peer mothers and linkage facilitators physically escort the pregnant mothers to the facility
CBOs---Help from other NGO's and CSOs like KCDC, nature africa and KISS, ARISE CSO
Outreaches---Monthly or routine outreaches to test,initiate and refill from the communities. This will also make the
TBAs---Liasing with Traditional Birth Attendants to refer mothers meant to deliver at their places back to the facility
Small clinics---Working with small community clinics to refer pregnant mothers and any complicated cases to the faci
Friends counsels---Pregnant mothers are tagged to friends counsels who conduct home visits, give self testing kits an
None---Facility has no mechanisms to facilitate this linkage. Mothers come on their own
Home visits
Everyday is an ART day. ART services are made accessible throughout the week
Physical escort by designated linkage facilitator or counsellor immediately after testing positive
Health education and counselling on the benefits of starting ART at an early stage
Community starter packs and locator forms for outreaches
Peer educators that talk to adolescents that test positive and follow them up
Appointment reminders
Documentation and follow-up of those who are unwilling to start immediately
Weekend identified positives are followed-up on monday
Assurance that medication is available and free of charge
ART night
Standard practices in place to track clients who are referred to other facilities
IP Support to facilities towards Ped and Adolescent Care and Tre
Phone calling the focal person in thereceiving facility to confirm if client reached the facility and ge Follow-ups -- Facilitation for home based IAC and follow up of clients with
Immediately initiating ready clients and giving them referral forms to the destination facility HR staffing -- HR support in terms of staffing and facilitating counsellors, p
Keeping in contact with the adolescent Technical mentorship & support supervision -- Support supervision, onsite
Referral book for documenting referrals and follow-up of these referrals Refreshments -- Refreshments such as porridge, tea, sugar, bread and sna
Clients are linked to a linkage LF to follow up on them until they start on ART Tools support -- Furniture, clinical tools, lab equipment, test kits etc.
Leveraging PLHIV networks and VHTs to track clients Case finding -- Facilitation for Case finding through outreaches, index testi
The adolescent is referred to a particular person in another facility so that the adolescent is given Recreational activities -- Recreation services like youth corner TV, descorati
Using whatsapp group forum to confirm with colleagues in other facilities Peer support meetings -- Facilitation for peer support and care-giver meeti
ART re-distribution -- Emergency commodity re-distribution/ stock bufferin
Skills building -- Skills building through motivational speakers, postest club
Technical support -- Direct technical support like switching and subsitution
Data management -- Stationery, Electronic registers for easy reporting and
Medical supplies -- Medicine supply of other communicable diseases like S
OVC -- OVC related support
Saving schemes -- Saving schemes for adolescent youths and parents of vu
Gifts -- Gifts inform of bedsheets to mothers that bring their babies for tim
SMC -- Facilitating SMC
School support -- School fees and scholastic materials support to families w
Parties -- Christmas parties for adolescents and children
Facility exchange visits -- Facilitating facility exchange visits
IP & District
Ped and Adolescent Care and Treatment, Adolescent Friendly services, HR, etc
based IAC and follow up of clients with missed appointments and DART (Difficult Adolescents on ART) throIP District
staffing and facilitating counsellors, peers, linkage facilitators, clinicians,YAPS and data teams Baylor Bunyangabu District
ervision -- Support supervision, onsite technical mentorship (CMEs) and trainings on care and treatment f Baylor Kabarole District
as porridge, tea, sugar, bread and snacks for children and adolescents on their clinic days and VL meeting Baylor Kamwenge District
ols, lab equipment, test kits etc. Baylor Kitagwenda District
nding through outreaches, index testing, evening testers and YAPS Baylor Kasese District
services like youth corner TV, descorations and playing materials like ludo,balls, ropes, chess and draft b Baylor Kyegegwa District
for peer support and care-giver meetings for unsuppressed children and adolescents thorough transpo Baylor Kyenjojo District
mmodity re-distribution/ stock buffering in case of stock-outs especially ART for pediatrics IDI-Bunyoro Hoima District
gh motivational speakers, postest clubs, ariel clubs and agrotherapy clubs where adolescents are providedIDI-Bunyoro Kagadi District
support like switching and subsitution IDI-Bunyoro Kakumiro District
ctronic registers for easy reporting and data management IDI-Bunyoro Kibaale District
of other communicable diseases like STI among adolscents IDI-Bunyoro Kikuube District
IDI-Kampala Kampala District
or adolescent youths and parents of vulnerable children Mildmay Kassanda District
mothers that bring their babies for timely PCR and watches to adolescents that suppress Mildmay Kyankwanzi District
Mildmay Luwero District
holastic materials support to families with semi-candidate and candidate positive children Mildmay Mityana District
scents and children Mildmay Mubende District
facility exchange visits Mildmay Wakiso District
EGPAF Bushenyi District
EGPAF Isingiro District
EGPAF Kabale District
EGPAF Mbarara District
EGPAF Rwampara District
EGPAF Ntungamo District
EGPAF Rukungiri District
EGPAF Sheema District
3
4
2
6
4
7
6
3
4
3
4
22
1
2
5
3
3
11
6
6
5
7
1
6
6
3