‫ﻣﺘﺮﺟﻢ ﻣﻦ ﺍﻹﻧﺠﻠﻴﺰﻳﺔ ﺇﻟﻰ ﺍﻟﻌﺮﺑﻴﺔ ‪www.onlinedoctranslator.

com -‬‬

‫ﻧﺤﻮﺃﺑﺴﻂ ﻭﺃﺳﺮﻉ ﻭﺃﻓﻀﻞ‬

‫ﻫﻴﻼﺭﻱﻫﺎﺭﺗﻠﻲ·ﻳﺘﺒﻊ‬
‫ﻧﺸﺮﺕﻓﻲﺧﺪﻣﺔ ﺃﻭﻧﺘﺎﺭﻳﻮ ﺍﻟﺮﻗﻤﻴﺔ ‪ 5‬ﺩﻗﺎﺉﻖ‬
‫ﻟﻠﻘﺮﺍءﺓ· ‪ 14‬ﻣﺎﻳﻮ‪2019 ،‬‬

‫ﻳﺸﺎﺭﻙ‬ ‫ﻳﺴﺘﻤﻊ‬

‫ﻣﻼﺣﻈﺔﺍﻟﻤﺤﺮﺭ‪" :‬ﻣﻦ ﺷﺮﺍﺭﺓ ﺻﻐﻴﺮﺓ‪ ،‬ﻗﺪ ﺗﻨﻔﺠﺮ ﻟﻬﺐ‪ - ".‬ﺩﺍﻧﺘﻲ ﺃﻟﻴﻐﻴﻴﺮﻱ )ﺧﻄﺔ ﺍﻟﻌﻤﻞ‬
‫ﺍﻟﺮﻗﻤﻴﺔﻓﻲ ﺃﻭﻧﺘﺎﺭﻳﻮ(‬

‫ﺗﺴﺠﻴﻞﺍﻟﺪﺧﻮﻝ‬ ‫ﺍﺷﺘﺮﺍﻙ‬ ‫ﻓﺘﺢﻓﻲ ﺍﻟﺘﻄﺒﻴﻖ‬

‫ﻡ‪٢٠٢٤/١/٢٩، ٧:٠٩‬‬ ‫‪https://medium.com/ontariodigital/towards-simpler-faster-better-77bff59e537a‬‬

‫‪١٥‬ﻣﻦ ‪ ١‬ﻃﻪ‪/‬ﺹ‬
 ‫ﻣﻊﻣﺮﻭﺭ ﺍﻟﺬﻛﺮﻯ ﺍﻟﺴﻨﻮﻳﺔ‪ ،‬ﻫﺬﺍ ﻫﻮ ﺧﺎﺹ ﺟﺪﺍ‪.‬‬

‫ﻗﺒﻞﻋﺎﻣﻴﻦ‪ ،‬ﺍﻧﻀﻤﻤﺖ ﺇﻟﻰ ﺍﻟﺨﺪﻣﺔ ﺍﻟﻌﺎﻣﺔ ﻓﻲ ﺃﻭﻧﺘﺎﺭﻳﻮ )‪ (OPS‬ﻛﺄﻭﻝ ﻣﺪﻳﺮ ﺭﻗﻤﻲ ﻭﻧﺎﺉﺐ ﻭﺯﻳﺮ‬
‫ﻣﺴﺆﻭﻝﻋﻦ ﺍﻟﺤﻜﻮﻣﺔ ﺍﻟﺮﻗﻤﻴﺔ‪.‬‬

‫ﻓﻲﺃﻭﻧﺘﺎﺭﻳﻮ‪ ،‬ﻣﺜﻞ ﻣﻌﻈﻢ ﺍﻷﻣﺎﻛﻦ ﺍﻷﺧﺮﻯ ﻓﻲ ﺟﻤﻴﻊ ﺃﻧﺤﺎء ﺍﻟﻌﺎﻟﻢ‪ ،‬ﻟﻢ ﻳﺘﻢ ﺗﺼﻤﻴﻢ ﻣﻌﻈﻢ ﻗﻮﺍﻧﻴﻨﻨﺎ‬
‫ﻭﻗﻮﺍﻋﺪﻧﺎﻣﻊ ﻭﺿﻊ ﺍﻹﻧﺘﺮﻧﺖ ﻓﻲ ﺍﻻﻋﺘﺒﺎﺭ‪ .‬ﻓﻲ ﺑﻌﺾ ﺍﻟﺤﺎﻻﺕ‪ ،‬ﺗﻔﺮﺽ ﺍﻟﻘﻮﺍﻧﻴﻦ ﻃﺮﻕ ﺗﺴﻠﻴﻢ‬
‫ﻗﺪﻳﻤﺔ‪،‬ﻣﺜﻞ ﺍﺷﺘﺮﺍﻁ ﺍﻟﺘﻮﻗﻴﻊ ﻋﻠﻰ ﺍﻟﻮﺭﻕ ﺃﻭ ﺍﻟﺘﺴﻠﻴﻢ ﻋﺒﺮ ﺍﻟﺒﺮﻳﺪ ﺍﻟﻤﺴﺠﻞ‪ .‬ﻣﻊ ﻣﺮﻭﺭ ﺍﻟﻮﻗﺖ‪،‬‬
‫ﺗﺮﺍﻛﻢﺍﻟﺮﻭﺗﻴﻦ ﺍﻟﺪﺍﺧﻠﻲ‪ ،‬ﻣﻤﺎ ﻣﻨﻊ ﺍﻟﻤﻤﺎﺭﺳﺎﺕ ﺍﻟﺮﻗﻤﻴﺔ ﻭﻋﺮﻗﻞ ﻓﺮﻕ ﺍﻟﺨﺪﻣﺔ ﺍﻟﻌﺎﻣﺔ‬

‫ﻭﺿﻊﺍﺣﺘﻴﺎﺟﺎﺕ ﺍﻟﻤﺴﺘﺨﺪﻡ ﻓﻲ ﻗﻠﺐ ﻋﻤﻠﻴﺔ ﺍﻟﺘﺼﻤﻴﻢ‪ .‬ﻟﻘﺪ ﺳﻤﻊ ﺟﻤﻴﻊ ﻣﻤﺎﺭﺳﻲ ﺍﻟﺤﻜﻮﻣﺔ‬
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‫ﺍﻟﺮﻗﻤﻴﺔﻋﺒﺎﺭﺓ "ﻻ ﻧﺴﺘﻄﻴﻊ ﺃﻥ ﻧﻔﻌﻞ ﺫﻟﻚ" ﻓﻲ ﻭﻗﺖ ﻣﺎ‪.‬‬

‫ﻭﻳﺮﻛﺰﻋﻤﻠﻨﺎ ﻋﻠﻰ ﺗﻬﻴﺉﺔ ﺍﻟﻈﺮﻭﻑ ﺍﻟﺘﻲ ﻳﻤﻜﻦ ﺃﻥ ﺗﺼﺒﺢ‬

‫ﻓﻴﻬﺎﺍﻟﺤﻜﻮﻣﺔ ﺍﻟﺮﻗﻤﻴﺔ ﺣﻘﻴﻘﺔ ﻭﺍﻗﻌﺔ‪ .‬ﻳﺘﻀﻤﻦ ﺫﻟﻚ ﺗﻘﺪﻳﻢ‬
‫ﻃﺮﻕﺟﺪﻳﺪﺓ ﻟﻠﻌﻤﻞ ﻭﺗﻘﺪﻳﻢ ﻣﻨﺘﺠﺎﺕ ﺃﻓﻀﻞ ﻋﺒﺮ ﺍﻹﻧﺘﺮﻧﺖ‬
‫ﻭﺇﺯﺍﻟﺔﺍﻟﻌﻮﺍﺉﻖ ﺍﻟﺘﻲ ﺗﺤﻮﻝ ﺩﻭﻥ ﺍﻟﺘﺤﻮﻝ ﺇﻟﻰ ﻣﻨﻈﻤﺔ‬
‫ﺣﺪﻳﺜﺔ‪.‬‬

‫ﺗﺼﺒﺢﺃﺑﺴﻂ ﻭﺃﺳﺮﻉ ﻭﺃﻓﻀﻞ‬

‫ﺩﺧﻮﻝﻗﺎﻧﻮﻥ ﺍﻟﺨﺪﻣﺎﺕ ﺍﻷﺑﺴﻂ ﻭﺍﻷﺳﺮﻉ ﻭﺍﻷﻓﻀﻞ ﻟﻌﺎﻡ ‪.2019‬‬

‫ﻗﺎﻝﻣﺎﻳﻚ ﺑﺮﺍﻛﻦ‪ ،‬ﺍﻟﺮﺉﻴﺲ ﺍﻟﺴﺎﺑﻖ ﻟﻠﺨﺪﻣﺔ ﺍﻟﺮﻗﻤﻴﺔ ﺍﻟﺤﻜﻮﻣﻴﺔ ﻓﻲ ﺍﻟﻤﻤﻠﻜﺔ ﺍﻟﻤﺘﺤﺪﺓ‪" ،‬ﺇﺫﺍ‬
‫ﻛﻨﺖﺗﺮﻳﺪ ﺗﺤﻘﻴﻖ ﺍﻟﺘﺤﻮﻝ ﻭﺇﺑﻘﺎﺉﻪ ﺛﺎﺑﺘﺎً‪ ،‬ﻓﻴﺠﺐ ﺃﻥ ﺗﻜﻮﻥ ﺟﺬﺭﻳﺎً ﻓﻲ ﺗﻐﻴﻴﺮ ﻃﺮﻳﻘﺔ ﻋﻤﻞ‬
‫ﻣﺆﺳﺴﺘﻚ‪،‬ﻭﻟﻜﻦ ﺗﺪﺭﻳﺠﻴﺎً ﻓﻲ ﺗﻐﻴﻴﺮ ﻣﺎ ﺗﻘﺪﻣﻪ"‪.‬‬

‫ﻟﻘﺪﺍﺗﺨﺬﺕ ﺣﻜﻮﻣﺔ ﺃﻭﻧﺘﺎﺭﻳﻮ ﺧﻄﻮﺓ ﺟﺮﻳﺉﺔ ﻧﺤﻮ ﺗﻐﻴﻴﺮ ﺍﻟﻄﺮﻳﻘﺔ ﺍﻟﺘﻲ ﻧﺘﺒﻌﻬﺎ‬

‫ﻡ‪٢٠٢٤/١/٢٩، ٧:٠٩‬‬ ‫‪https://medium.com/ontariodigital/towards-simpler-faster-better-77bff59e537a‬‬

‫‪١٥‬ﻣﻦ ‪ ٢‬ﻃﻪ‪/‬ﺹ‬
 ‫ﺍﻟﻌﻤﻞﻣﻦ ﺧﻼﻝ ﻣﺸﺮﻭﻉ ﺍﻟﻘﺎﻧﻮﻥ ﺍﻟﻤﻘﺘﺮﺡ ﻫﺬﺍ‪ ،‬ﻭﺍﻟﺬﻱ ﻳﻨﺺ ﻋﻠﻰ ﻣﺎ ﻳﻠﻲ‪:‬‬

‫ﻣﻮﺍءﻣﺔﺍﻟﻤﺠﺎﻻﺕ ﺍﻟﺮﻗﻤﻴﺔ ﻭﺍﻟﺒﻴﺎﻧﺎﺕ ﻭﺍﻟﺘﻜﻨﻮﻟﻮﺟﻴﺎ‬

‫ﺗﺸﻔﻴﺮﺍﻟﺘﺴﻠﻴﻢ ﺍﻟﺮﻗﻤﻲ ﻭﻣﺒﺎﺩﺉ ﺍﻟﺒﻴﺎﻧﺎﺕ ﺍﻟﻤﻔﺘﻮﺣﺔ ﻭﻣﻤﺎﺭﺳﺎﺕ ﻣﺸﺎﺭﻛﺔ‬

‫ﺍﻟﺒﻴﺎﻧﺎﺕﻓﻲ ﺍﻟﻘﺎﻧﻮﻥ‬

‫ﺇﺯﺍﻟﺔﺍﻟﻌﻘﺒﺎﺕ ﺍﻟﺘﻲ ﺗﻤﻨﻌﻨﺎ ﻣﻦ ﺍﻟﻌﻤﻞ ﻛﻤﻨﻈﻤﺔ ﺣﺪﻳﺜﺔ‬

‫ﺳﻴﻌﻨﻲﺫﻟﻚ ﺃﻳﻀﺎً ﺗﻐﻴﻴﺮ ﺍﻟﻠﻘﺐ ﻭﻣﺴﺆﻭﻟﻴﺎﺕ ﺟﺪﻳﺪﺓ ﺑﺎﻟﻨﺴﺒﺔ ﻟﻲ‪ .‬ﻭﺑﻤﻮﺟﺐ ﺍﻻﻗﺘﺮﺍﺡ‪ ،‬ﺳﻴﺼﺒﺢ‬
‫ﺩﻭﺭﻛﺒﻴﺮ ﺍﻟﻤﺴﺆﻭﻟﻴﻦ ﺍﻟﺮﻗﻤﻴﻴﻦ ﻫﻮ ﻛﺒﻴﺮ ﺍﻟﻤﺴﺆﻭﻟﻴﻦ ﺍﻟﺮﻗﻤﻴﻴﻦ ﻭﺍﻟﺒﻴﺎﻧﺎﺕ‪ ،‬ﻣﻊ ﻣﺴﺆﻭﻟﻴﺔ ﺍﻹﺷﺮﺍﻑ‬
‫ﻋﻠﻰﺍﻟﺒﻴﺎﻧﺎﺕ ﻋﻠﻰ ﻣﺴﺘﻮﻯ ﺍﻟﻤﻨﻈﻤﺔ ‪ -‬ﻭﻫﻮ ﺃﻭﻝ ﺩﻭﺭ ﻣﺘﻜﺎﻣﻞ ﻣﻦ ﻧﻮﻋﻪ ﻓﻲ ﻛﻨﺪﺍ‪.‬‬

‫ﺳﻴﻜﻮﻥﻟﺪﻳﻨﺎ ﺍﻟﻤﺰﻳﺪ ﻣﻦ ﺍﻟﺘﻔﺎﺻﻴﻞ ﻟﻤﺸﺎﺭﻛﺘﻬﺎ ﻓﻲ ﻣﻨﺸﻮﺭﺍﺕ ﺍﻟﻤﺪﻭﻧﺔ ﺍﻟﻘﺎﺩﻣﺔ ﻣﻦ ﺍﻟﻔﺮﻳﻖ‪ .‬ﻓﻲ‬

‫ﺍﻟﻮﻗﺖﺍﻟﺤﺎﻟﻲ‪ ،‬ﺃﻭﺩ ﺃﻥ ﺃﺳﻠﻂ ﺍﻟﻀﻮء ﻋﻠﻰ ﺛﻼﺛﺔ ﻋﻮﺍﻣﻞ ﺗﻤﻜﻴﻦ ﺭﺉﻴﺴﻴﺔ ﻟﺤﻜﻮﻣﺔ ﺃﺑﺴﻂ ﻭﺃﺳﺮﻉ‬
‫ﻭﺃﻓﻀﻞ‪.‬‬

‫‪ -1‬ﺍﻟﺨﺪﻣﺎﺕ ﺍﻟﺤﺪﻳﺜﺔ ﺍﻟﺮﻗﻤﻴﺔ ﺃﻭﻻً‬

‫ﻧﻈﺮﺍًﻷﻥ ﺍﻟﺘﻜﻨﻮﻟﻮﺟﻴﺎ ﺍﻟﺮﻗﻤﻴﺔ ﺃﺻﺒﺤﺖ ﺍﻟﻘﻨﺎﺓ ﺍﻟﻤﻔﻀﻠﺔ ﻟﻌﺪﺩ ﺃﻛﺒﺮ ﻣﻦ ﺍﻷﺷﺨﺎﺹ‪ ،‬ﻓﻘﺪ ﺃﺻﺒﺢ‬
‫ﺍﻷﻓﺮﺍﺩﻳﺘﻮﻗﻌﻮﻥ ﻭﺻﻮﻻ ًﺳﻬﻼ ًﻭﺑﺪﻳﻬﻴﺎً ﻋﺒﺮ ﺍﻹﻧﺘﺮﻧﺖ ﺇﻟﻰ ﺍﻟﺨﺪﻣﺎﺕ‪ ،‬ﻣﻤﺎ ﻳﻮﻓﺮ ﺭﺍﺣﺔ ﺃﻛﺒﺮ ﻭﺑﺘﻜﺎﻟﻴﻒ‬
‫ﺃﻗﻞ‪.‬ﺇﻥ ﺗﺤﺪﻳﺚ ﺍﻟﻄﺮﻳﻘﺔ ﺍﻟﺘﻲ ﻧﺼﻤﻢ ﺑﻬﺎ ﺍﻟﺨﺪﻣﺎﺕ ﻭﻧﻘﺪﻣﻬﺎ ﺳﻴﻤﻜﻦ ﺍﻟﻔﺮﻕ ﻣﻦ ﺗﻠﺒﻴﺔ ﺍﺣﺘﻴﺎﺟﺎﺕ‬
‫ﺳﻜﺎﻥﺃﻭﻧﺘﺎﺭﻳﻮ ﻣﻨﺬ ﺍﻟﺒﺪﺍﻳﺔ‪ .‬ﻟﻘﺪ ﺑﺪﺃﻧﺎ ﻣﻊ ﺃﻫﻢ ‪ 10‬ﺧﺪﻣﺎﺕ ﺷﺎﺉﻌﺔ ﻟﺪﻯ ‪،ServiceOntario‬‬
‫ﻭﺍﻟﺘﻲﺗﺸﻤﻞ ﺍﻟﻤﻌﺎﻣﻼﺕ ﺍﻟﻤﺘﻌﻠﻘﺔ ﺑﻠﻮﺣﺎﺕ ﺍﻟﺘﺮﺧﻴﺺ ﻭﺭﺧﺺ ﺍﻟﻘﻴﺎﺩﺓ ﻭﺍﻟﺒﻄﺎﻗﺎﺕ ﺍﻟﺼﺤﻴﺔ‬
‫ﻭﺗﺴﺠﻴﻞﺍﻟﻤﺮﻛﺒﺎﺕ‪.‬‬

‫ﻳﺠﺐﺃﻥ ﻳﺘﻢ ﺇﻧﺘﺎﺝ ﺍﻟﺒﻴﺎﻧﺎﺕ ﺍﻟﺸﺨﺼﻴﺔ ﻭﺻﻴﺎﻧﺘﻬﺎ ﻭﺗﺨﺰﻳﻨﻬﺎ ﻓﻘﻂ‬

‫ﻣﺮﺓﻭﺍﺣﺪﺓ‪ .‬ﻧﺤﻦ ﻧﻌﻤﻞ ﻋﻠﻰ ﺿﻮﺍﺑﻂ ﺟﺪﻳﺪﺓ ﻟﻠﺒﻴﺎﻧﺎﺕ ﻣﻦ ﺷﺄﻧﻬﺎ ﺃﻥ ﺗﺴﻬﻞ ﺍﻷﻣﺮ‬
‫ﺍﻟﻨﺎﺱ"ﻳﺨﺒﺮﻭﻧﺎ ﻣﺮﺓ ﻭﺍﺣﺪﺓ" ﻋﻨﺪ ﺍﻟﺘﻔﺎﻋﻞ ﻣﻊ ﺣﻜﻮﻣﺘﻬﻢ‪ .‬ﻋﻠﻰ ﺍﻝ‬
‫ﻭﻓﻲﺍﻟﺪﺍﺧﻞ‪ ،‬ﻳﻌﻨﻲ ﻫﺬﺍ ﺗﻤﻜﻴﻦ ﺍﻟﻔﺮﻕ ﻣﻦ ﺑﻨﺎء ﺃﻧﻈﻤﺔ ﻳﻤﻜﻨﻬﺎ "ﺍﻟﺘﺤﺪﺙ" ﺇﻟﻰ ﻓﺮﺩ ﻭﺍﺣﺪ‬
‫ﺃﺧﺮﻯ‪،‬ﺣﺘﻰ ﺗﺒﺪﻭ ﺗﺠﺮﺑﺔ ﺍﻟﺨﺪﻣﺔ ﻋﺒﺮ ﺍﻹﻧﺘﺮﻧﺖ ﻣﺄﻟﻮﻓﺔ ﻭﺳﻬﻠﺔ‪،‬‬

‫ﻡ‪٢٠٢٤/١/٢٩، ٧:٠٩‬‬ ‫‪https://medium.com/ontariodigital/towards-simpler-faster-better-77bff59e537a‬‬

‫‪١٥‬ﻣﻦ ‪ ٣‬ﻃﻪ‪/‬ﺹ‬
 ‫ﻛﻞﻣﺮﺓ‪.‬‬

‫ﻭﻟﻠﻘﻴﺎﻡﺑﺬﻟﻚ‪ ،‬ﻧﻘﻮﻡ ﺑﺘﻔﻜﻴﻚ ﺳﻨﻮﺍﺕ ﻣﻦ ﺍﻟﺸﺒﻜﺎﺕ ﺍﻟﻘﺎﻧﻮﻧﻴﺔ ﻭﺍﻟﺘﻨﻈﻴﻤﻴﺔ ﺍﻟﻤﺘﺮﺍﻛﻤﺔ ﺍﻟﺘﻲ ﺗﻤﻨﻊ‬
‫ﺍﻟﺘﺴﻠﻴﻢﺍﻟﺮﻗﻤﻲ ﻭﻣﺸﺎﺭﻛﺔ ﺍﻟﺒﻴﺎﻧﺎﺕ ﻋﺒﺮ ﺍﻟﻤﺆﺳﺴﺔ‪.‬‬

‫‪-2‬ﻧﻬﺞ ﺟﺪﻳﺪ ﻟﻠﺒﻴﺎﻧﺎﺕ‬

‫ﺗﻌﻤﻞﺍﻟﺒﻴﺎﻧﺎﺕ ﻋﻠﻰ ﺇﻋﺎﺩﺓ ﺗﺸﻜﻴﻞ ﺍﻟﻌﺎﻟﻢ ﻣﻦ ﺣﻮﻟﻨﺎ ﻭﺗﺤﻮﻳﻞ ﺍﻟﻘﻄﺎﻋﺎﺕ ﻓﻲ ﺟﻤﻴﻊ ﺃﻧﺤﺎء ﺍﻟﻌﺎﻟﻢ‪.‬‬
‫ﻳﺘﻢﺇﻧﺸﺎء ﺍﻟﺼﻨﺎﻋﺎﺕ ﻭﺍﻟﺸﺮﻛﺎﺕ‪ ،‬ﻛﻞ ﻳﻮﻡ‪ ،‬ﺑﻨﺎء ًﻋﻠﻰ ﺍﻟﺒﻴﺎﻧﺎﺕ‪" ،‬ﺍﻟﻜﺒﻴﺮﺓ" ﻭ"ﺍﻟﺼﻐﻴﺮﺓ"‪ ،‬ﺍﻟﺘﻲ‬
‫ﺗﺤﻴﻂﺑﻨﺎ‪.‬‬

‫ﻳﻤﻜﻦﻟﻠﺤﻜﻮﻣﺔ ﺃﻥ ﺗﻜﻮﻥ ﻗﺪﻭﺓ ﺑﺎﻟﻘﺪﻭﺓ – ﻓﺘﺢ ﻣﺨﺰﻭﻧﻨﺎ ﺍﻟﻬﺎﺉﻞ ﻣﻦ ﺍﻟﺒﻴﺎﻧﺎﺕ ﻏﻴﺮ ﺍﻟﺤﺴﺎﺳﺔ‬
‫ﻟﺘﺤﺴﻴﻦﺍﻟﺸﻔﺎﻓﻴﺔ ﻭﺗﻮﻟﻴﺪ ﺃﻓﻜﺎﺭ ﺗﺠﺎﺭﻳﺔ ﺟﺪﻳﺪﺓ‪ .‬ﻭﺑﻤﻮﺟﺐ ﺍﻗﺘﺮﺍﺡ ﺍﻟﺤﻜﻮﻣﺔ‪ ،‬ﺳﺘﺼﺒﺢ ﺍﻟﺒﻴﺎﻧﺎﺕ‬
‫ﺍﻟﻤﻔﺘﻮﺣﺔﻫﻲ ﺍﻟﺨﻴﺎﺭ ﺍﻻﻓﺘﺮﺍﺿﻲ‪ ،‬ﻣﺎ ﻟﻢ ﻳﻜﻦ ﻫﻨﺎﻙ ﺳﺒﺐ ﻗﺎﻧﻮﻧﻲ ﻣﻘﻨﻊ ﻟﻠﺤﻔﺎﻅ ﻋﻠﻰ ﺳﺮﻳﺘﻬﺎ‪.‬‬
‫ﻭﺳﻴﻀﻤﻦﻫﺬﺍ ﺍﻟﻤﻌﻴﺎﺭ ﺍﻟﺠﺪﻳﺪ ﺃﻳﻀﺎً ﺇﻣﻜﺎﻧﻴﺔ ﺍﺳﺘﺨﺪﺍﻡ ﺍﻟﺒﻴﺎﻧﺎﺕ ﺑﺸﻜﻞ ﺃﻛﺜﺮ ﻓﻌﺎﻟﻴﺔ ﻟﺘﺼﻤﻴﻢ‬
‫ﺍﻟﺒﺮﺍﻣﺞﻭﺍﻟﺨﺪﻣﺎﺕ ﻋﺒﺮ ﺍﻹﻧﺘﺮﻧﺖ ﻋﺒﺮ ﺍﻟﺤﻜﻮﻣﺔ‪.‬‬

‫ﺑﺎﻟﺘﻮﺍﺯﻱ‪،‬ﻗﻤﻨﺎ ﺃﻳﻀﺎً ﺑﺈﻃﻼﻕ ﺃﻭﻝ ﻣﺸﺮﻭﻉ ﻓﻲ ﺃﻭﻧﺘﺎﺭﻳﻮ ﻋﻠﻨﺎًﺍﺳﺘﺮﺍﺗﻴﺠﻴﺔ ﺍﻟﺒﻴﺎﻧﺎﺕ ﻟﺒﻨﺎء ﺛﻘﺔ‬
‫ﺍﻟﺠﻤﻬﻮﺭ‪،‬ﻭﺧﻠﻖ ﻓﻮﺍﺉﺪ ﺍﻗﺘﺼﺎﺩﻳﺔ‪ ،‬ﻭﺗﻘﺪﻳﻢ ﺣﻜﻮﻣﺔ ﺃﻓﻀﻞ ﻭﺃﻛﺜﺮ ﺫﻛﺎء‪ ً.‬ﻟﻴﺲ ﺳﺮﺍً ﺃﻥ ﺍﻟﻤﻌﻠﻮﻣﺎﺕ‬
‫ﺍﻟﺮﻗﻤﻴﺔﺍﻟﺨﺎﺻﺔ ﺑﻨﺎ ﻭﺑﺘﻔﺎﻋﻼﺗﻨﺎ ﻳﺘﻢ ﺟﻤﻌﻬﺎ ﻭﺗﺨﺰﻳﻨﻬﺎ ﻭﺗﺤﻠﻴﻠﻬﺎ ﻭﺍﺳﺘﺨﺪﺍﻣﻬﺎ ﻻﺗﺨﺎﺫ ﺍﻟﻘﺮﺍﺭﺍﺕ‪ .‬ﻭﻣﻦ‬
‫ﺧﻼﻝﺳﻠﺴﻠﺔ ﻣﻦ ﺍﻟﻤﺸﺎﻭﺭﺍﺕ ﺍﻟﻌﺎﻣﺔ ﻭﻓﺮﻳﻖ ﺍﻟﻌﻤﻞ ﺍﻟﻮﺯﺍﺭﻱ‪ ،‬ﻧﺴﺘﻜﺸﻒ ﻛﻴﻒ ﻳﻤﻜﻨﻨﺎ ﺣﻤﺎﻳﺘﻜﻢ‬
‫ﻛﻤﻘﻴﻤﻴﻦﻭﻣﺴﺘﻬﻠﻜﻴﻦ‪ ،‬ﺑﻴﻨﻤﺎ ﻧﺴﺎﻋﺪ ﺃﻳﻀﺎً ﺍﻟﺸﺮﻛﺎﺕ )ﻭﺍﻟﺤﻜﻮﻣﺔ( ﻋﻠﻰ ﺍﻻﺑﺘﻜﺎﺭ ﻓﻲ ﺍﻻﻗﺘﺼﺎﺩ‬
‫ﺍﻟﺮﻗﻤﻲ‪.‬‬

‫‪-3‬ﻣﻌﺎﻳﻴﺮ ﺍﻟﻘﺮﻥ ﺍﻟﺤﺎﺩﻱ ﻭﺍﻟﻌﺸﺮﻳﻦ‬

‫ﻋﻠﻰﺧﻄﻰ ﺍﻟﻘﺎﺩﺓ ﺍﻟﻌﺎﻟﻤﻴﻴﻦ ﻣﺜﻞ ﺍﻟﺨﺪﻣﺎﺕ ﺍﻟﺮﻗﻤﻴﺔ ﻓﻲ ﺍﻟﻤﻤﻠﻜﺔ ﺍﻟﻤﺘﺤﺪﺓ ﻭﺍﻟﻮﻻﻳﺎﺕ ﺍﻟﻤﺘﺤﺪﺓ‪،‬‬
‫ﻗﺪﻣﻨﺎﺇﺻﺪﺍﺭﺍً ﺗﺠﺮﻳﺒﻴﺎًﻣﻌﻴﺎﺭ ﺍﻟﺨﺪﻣﺔ ﺍﻟﺮﻗﻤﻴﺔ )‪ (DSS‬ﻓﻲ ﻋﺎﻡ ‪ .2018‬ﻳﻌﺪ ‪ DSS‬ﺩﻟﻴﻼ ًﻣﻜﻮﻧﺎً ﻣﻦ‬
‫‪14‬ﻧﻘﻄﺔ ﻟﺘﻘﺪﻳﻢ ﺧﺪﻣﺎﺕ ﺟﻴﺪﺓ ﻋﺒﺮ ﺍﻹﻧﺘﺮﻧﺖ ﺑﺸﻜﻞ ﻣﺴﺘﻤﺮ‪ ،‬ﺑﻤﺎ ﻓﻲ ﺫﻟﻚ ﻓﻬﻢ ﺍﺣﺘﻴﺎﺟﺎﺕ‬
‫ﺍﻟﻤﺴﺘﺨﺪﻣﻴﻦ‪،‬ﻭﺇﻧﺸﺎء ﺍﻟﻔﺮﻳﻖ ﺍﻟﻤﻨﺎﺳﺐ ﻭﺍﺧﺘﺒﺎﺭ ﺍﻟﻤﻨﺘﺠﺎﺕ ﻣﻊ ﺍﻟﻮﺯﺭﺍء‪.‬‬

‫ﻡ‪٢٠٢٤/١/٢٩، ٧:٠٩‬‬ ‫‪https://medium.com/ontariodigital/towards-simpler-faster-better-77bff59e537a‬‬

‫‪١٥‬ﻣﻦ ‪ ٤‬ﻃﻪ‪/‬ﺹ‬
 ‫ﺗﺤﺖﻗﺎﻧﻮﻥ ﺍﻟﺨﺪﻣﺎﺕ ﺍﻷﺑﺴﻂ ﻭﺍﻷﺳﺮﻉ ﻭﺍﻷﻓﻀﻞ‪ ،‬ﺳﻴﺘﻢ ﺗﺸﻐﻴﻞ ﻧﻈﺎﻡ ﺩﻋﻢ ﺍﻟﻘﺮﺍﺭ )‪ - (DSS‬ﻭﻫﻮ‬
‫ﺟﺰءﻣﻦ ﺍﻟﺤﻤﺾ ﺍﻟﻨﻮﻭﻱ ﺍﻟﻤﻄﻠﻮﺏ ﻹﻃﻼﻕ ﺃﻭ ﺇﻋﺎﺩﺓ ﺗﺼﻤﻴﻢ ﺍﻟﺨﺪﻣﺎﺕ ﺍﻟﺤﻜﻮﻣﻴﺔ ﻟﺘﻘﺪﻳﻢ ﺗﺠﺮﺑﺔ‬
‫ﻣﺴﺘﺨﺪﻡﺳﻠﺴﺔ ﻭﺷﺎﻣﻠﺔ‪ .‬ﺳﺘﺴﺎﻋﺪﻧﺎ ﺍﻷﺩﻭﺍﺕ ﺍﻹﺿﺎﻓﻴﺔ ﻣﺜﻞ ﺩﻟﻴﻞ ﺗﺼﻤﻴﻢ ﺍﻟﺨﺪﻣﺔ ﻭﺩﻟﻴﻞ‬
‫ﺇﻣﻜﺎﻧﻴﺔﺍﻟﻮﺻﻮﻝ ﻭﺍﻟﺘﻔﻜﻴﺮ ﺍﻟﺒﺴﻴﻂ ﻭﺍﻟﺘﺼﻤﻴﻤﻲ ﻋﻠﻰ ﺍﺳﺘﺉﺼﺎﻝ ﺃﻭﺟﻪ ﺍﻟﻘﺼﻮﺭ ﻓﻲ ﺍﻟﺨﺪﻣﺔ ﻓﻲ‬
‫ﻛﻞﻣﻦ ﻣﻜﺎﺗﺒﻨﺎ ﺍﻷﻣﺎﻣﻴﺔ ﻭﺍﻟﺨﻠﻔﻴﺔ‪.‬‬

‫ﻭﻓﻴﻤﺎﻳﺘﻌﻠﻖ ﺑﻬﺬﺍ ﺍﻟﺠﻬﺪ‪ ،‬ﻓﺈﻧﻨﺎ ﻧﻌﻤﻞ ﺃﻳﻀﺎً ﻋﻠﻰ ﺗﺤﺪﻳﺚ "ﻗﻮﺍﻋﺪ ﺍﻟﺘﺸﻐﻴﻞ" ﺍﻷﻭﺳﻊ ﻧﻄﺎﻗﺎً‬
‫ﻟﻠﺤﻜﻮﻣﺔﻟﻠﺘﺄﻛﺪ ﻣﻦ ﺃﻥ ﺳﻴﺎﺳﺎﺕ ﻣﺆﺳﺴﺘﻨﺎ ﻣﻨﺎﺳﺒﺔ ﻟﻠﻌﺼﺮ ﺍﻟﺮﻗﻤﻲ‪ ،‬ﻭﺗﻤﻜﻴﻦ ﺍﻟﺘﺴﻠﻴﻢ‬
‫ﺍﻟﺴﺮﻳﻊ‪،‬ﻭﺗﻤﻜﻴﻦ ﺍﻟﻔﺮﻕ ﻣﺘﻌﺪﺩﺓ ﺍﻟﺘﺨﺼﺼﺎﺕ ﻣﻦ ﺍﻟﻌﻤﻞ ﻣﻊ ﺍﻟﻤﺴﺘﺨﺪﻣﻴﻦ‪.‬‬

‫ﺇﻥﺗﺴﺮﻳﻊ ﺍﻟﺘﻐﻴﻴﺮ ﻳﺘﻄﻠﺐ ﻣﻨﺎ ﺟﻤﻴﻌﺎ‬

‫ﻳﻌﺘﻤﺪﺗﻮﺳﻴﻊ ﻧﻄﺎﻕ ﺍﻟﺘﻐﻴﻴﺮ ﻋﻠﻰ ﻛﻞ ﺷﺨﺺ ﻭﺑﺮﻧﺎﻣﺞ ﻋﺒﺮ ﺍﻟﺨﺪﻣﺔ ﺍﻟﻌﺎﻣﺔ ﻓﻲ ﺃﻭﻧﺘﺎﺭﻳﻮ‪ ،‬ﺣﻴﺚ‬
‫ﻳﻌﻤﻼﻥﻣﻌﺎً ﻟﻮﺿﻊ ﺍﻷﺷﺨﺎﺹ ﻓﻲ ﺍﻟﻤﻘﺎﻡ ﺍﻷﻭﻝ‪.‬‬

‫ﻟﻘﺪﺃﻋﻠﻦ ﺇﻧﺸﺎء ﺩﻭﺭﻱ ﺍﻟﺤﺎﻟﻲ ﻛﻨﺎﺉﺐ ﻟﻮﺯﻳﺮ ﺧﺪﻣﺎﺕ ﺍﻟﻤﺴﺘﻬﻠﻚ ﻋﻦ ﺍﻟﻤﺴﺆﻭﻟﻴﺔ ﺍﻟﻤﺜﻴﺮﺓ ﺗﺠﺎﻩ‬
‫ﺗﺠﺮﺑﺔﺍﻟﻌﻤﻼء ﺍﻟﺸﺎﻣﻠﺔ ﻟﻠﺤﻜﻮﻣﺔ‪ .‬ﻟﺪﻳﻨﺎ ﺍﻵﻥ ﺟﻤﻴﻊ ﺍﻷﺟﺰﺍء ﺍﻟﻤﻬﻤﺔ ﻣﻌﺎً ﻓﻲ ﻭﺯﺍﺭﺓ ﻭﺍﺣﺪﺓ ﻹﺣﺪﺍﺙ‬
‫ﺗﻐﻴﻴﺮﺩﺍﺉﻢ ﻣﻦ ﺧﻼﻝ ﺍﻟﺘﺤﻮﻝ ﺍﻟﺮﻗﻤﻲ‪ ،‬ﻭﺍﻟﺘﺴﻠﻴﻢ‪ ،‬ﻭﺍﻟﺴﻴﺎﺳﺔ ‪ ،ODS -‬ﻭ‪،ServiceOntario‬‬
‫ﻭﻣﺮﻛﺰﺳﻴﺎﺳﺔ ﺍﻟﻤﺴﺘﻬﻠﻚ ﺍﻟﺨﺎﺹ ﺑﻨﺎ‬

‫‪-‬ﻧﺎﻫﻴﻚ ﻋﻦ ﺍﻟﺨﺪﻣﺎﺕ ﺍﻟﻤﺸﺘﺮﻛﺔ ﻭﺗﻜﻨﻮﻟﻮﺟﻴﺎ ﺍﻟﻤﻌﻠﻮﻣﺎﺕ ﻓﻲ ﻧﺼﻒ ﺍﻟﺨﺪﻣﺎﺕ ﺍﻟﺤﻜﻮﻣﻴﺔ ﻓﻲ‬

‫‪.MGCS‬‬

‫‪.‬ﻭﺍﻟﻘﺪﺭﺍﺕﺍﻷﺳﺎﺳﻴﺔ ﺍﻷﺧﺮﻯ ﺍﻟﺘﻲ ﺗﺘﻴﺢ ﺍﻟﺘﺤﺴﻴﻦ ﺍﻟﻤﺴﺘﻤﺮ ﻟﻠﻤﻨﺘﺠﺎﺕ ﻭﺍﻟﺨﺪﻣﺎﺕ‪ .‬ﻭﻟﻤﺴﺎﻋﺪﺓ‬

‫ﺻﻨﺎﻉﺍﻟﻘﺮﺍﺭ ﻋﻠﻰ ﻣﻌﺮﻓﺔ ﺃﻥ ﺍﺳﺘﺜﻤﺎﺭﺍﺗﻬﻢ ﺳﺘﻜﻮﻥ ﻧﺎﺟﺤﺔ‪ ،‬ﻷﻥ ﻓﺮﻗﻬﻢ ﺗﻌﺮﻑ ﻭﺗﺴﺘﻄﻴﻊ ﺍﻟﺘﻌﺒﻴﺮ ﻋﻦ‬
‫ﺣﺎﺟﺔﺍﻟﻤﺴﺘﺨﺪﻡ ﺇﻟﻰ ﺍﻟﻤﻌﺎﻟﺠﺔ ‪DevOps‬ﻣﻮﺟﻮﺩ ﻫﻨﺎ ﻟﺪﻋﻢ ﻛﻞ ﻣﻦ ﻳﻌﻤﻞ ﻋﻠﻰ ﺗﻐﻴﻴﺮ ﻛﻴﻔﻴﺔ ﺗﻘﺪﻳﻢ‬
‫ﺃﻭﻧﺘﺎﺭﻳﻮﻟﻠﺨﺪﻣﺎﺕ ﻟﺠﻌﻠﻬﺎ ﻣﺮﻧﺔ ﻭﻗﺎﺑﻠﺔ ﻟﻠﺘﺸﻐﻴﻞ ﺍﻟﺒﻴﻨﻲ ﻭﻗﺎﺑﻠﺔ ﻟﻠﺘﻄﻮﻳﺮ ﻭ"ﺭﻗﻤﻴﺔ ﺑﺸﻜﻞ ﺍﻓﺘﺮﺍﺿﻲ"‬
‫‪.‬ﻟﻤﺴﺎﻋﺪﺓ ﺍﻟﻔﺮﻕ ﻋﻠﻰ ﻣﻮﺍﺟﻬﺔ ﺍﻟﻤﺸﻜﻠﺔ ﻭﻋﺪﻡ ﺍﻟﺨﻮﻑ ﻣﻦ ﻣﻌﺎﻟﺠﺘﻬﺎ ﺑﻄﺮﻳﻘﺔ ﺟﺪﻳﺪﺓ‪ .‬ﻟﻤﺴﺎﻋﺪﺓ‬
‫ﺍﻵﺧﺮﻳﻦﻋﻠﻰ ﺍﻟﺘﻌﺮﻑ ﻋﻠﻰ ﺃﺑﺤﺎﺙ ﺍﻟﻤﺴﺘﺨﺪﻣﻴﻦ ﺍﻟﺴﺮﻳﻌﺔ ﻭﺍﻟﻤﺮﻧﺔ ﻭ ‪ODS‬‬

‫ﻡ‪٢٠٢٤/١/٢٩، ٧:٠٩‬‬ ‫‪https://medium.com/ontariodigital/towards-simpler-faster-better-77bff59e537a‬‬

‫‪١٥‬ﻣﻦ ‪ ٥‬ﻃﻪ‪/‬ﺹ‬
 ‫ﺷﻜﺮﺍًﻟﻠﻮﺯﻳﺮ ﻭﻭﻛﺮ‪ ،‬ﻭﺟﻤﻴﻊ ﺃﻋﻀﺎء ﻣﺠﻠﺲ ﺍﻟﻮﺯﺭﺍء‪ ،‬ﻋﻠﻰ ﻣﻨﺢ ﻋﻤﻠﻨﺎ ﺍﻟﻮﻗﺖ ﻭﺍﻻﻫﺘﻤﺎﻡ‪،‬‬
‫ﻭﺗﺴﺮﻳﻊﺍﻟﻤﺴﺎﺭ ﻧﺤﻮ ﺍﻟﺘﻐﻴﻴﺮ ﺍﻟﺮﻗﻤﻲ ﻣﻦ ﺧﻼﻝ ﻫﺬﻩ ﺍﻟﻮﻻﻳﺔ ﺍﻟﻤﻮﺳﻌﺔ‪.‬‬

‫ﺷﻜﺮﺍًﻟﺮﻭﺍﺩ ﺍﻟﺤﻜﻮﻣﺔ ﺍﻟﺮﻗﻤﻴﺔ ﺍﻟﺬﻳﻦ ﻛﺎﻧﻮﺍ ﻫﻨﺎ ﻗﺒﻞ ﻓﺘﺮﺓ ﻃﻮﻳﻠﺔ ﻣﻦ ﻭﺟﻮﺩ ﻧﻈﺎﻡ ﺍﻟﻮﺛﺎﺉﻖ‬
‫ﺍﻟﺮﺳﻤﻴﺔ‪،‬ﻭﻟﻠﻤﺠﺘﻤﻌﺎﺕ ﻣﻦ ﺣﻮﻟﻨﺎ ﺍﻟﺘﻲ ﺳﺎﻫﻤﺖ ﻣﻼﺣﻈﺎﺗﻬﺎ ﻓﻲ ﺗﺤﻘﻴﻖ ﻫﺬﺍ ﺍﻹﻧﺠﺎﺯ‪.‬‬

‫ﺷﻜﺮﺍًﻟﻸﺷﺨﺎﺹ ﺍﻟﻤﻮﻫﻮﺑﻴﻦ ﻭﺍﻟﻤﺨﻠﺼﻴﻦ ﻓﻲ ﺍﻟﺨﺪﻣﺔ ﺍﻟﻌﺎﻣﺔ ﻓﻲ ﺃﻭﻧﺘﺎﺭﻳﻮ ﻋﻠﻰ ﺷﻐﻔﻜﻢ‬

‫ﺍﻟﻤﺘﻮﺍﺻﻞﻭﺗﻔﺎﺅﻟﻜﻢ ﺍﻟﺠﺎﻣﺢ ﻭﻋﻤﻠﻜﻢ ﺍﻟﺠﺎﺩ‪ .‬ﺃﺧﻴﺮﺍً‪ ،‬ﺫﻛﺮﻯ ﺳﻨﻮﻳﺔ ﺛﺎﻧﻴﺔ ﺳﻌﻴﺪﺓ ﻳﺎ ‪ !ODS‬ﺇﻧﻬﺎ‬
‫ﺑﺪﺍﻳﺔﺟﺪﻳﺪﺓ ﺃﺧﺮﻯ ﺑﺎﻟﻨﺴﺒﺔ ﻟﻨﺎ‪ .‬ﺃﺑﺴﻂ‪ .‬ﺃﺳﺮﻉ‪ .‬ﺃﺣﺴﻦ‪ .‬ﻣﻌﺎ‪ً.‬‬

‫ﻓﺼﺎﻋﺪﺍ!‬

‫ﺑﻴﺎﻧﺎﺕ‬ ‫ﺍﻟﺘﺤﻮﻝﺍﻟﺮﻗﻤﻲ‬ ‫ﺭﻗﻤﻲ‬ ‫ﺣﻜﻮﻣﺔ‬

‫ﻡ‪٢٠٢٤/١/٢٩، ٧:٠٩‬‬ ‫‪https://medium.com/ontariodigital/towards-simpler-faster-better-77bff59e537a‬‬

‫‪١٥‬ﻣﻦ ‪ ٦‬ﻃﻪ‪/‬ﺹ‬
 ‫ﻳﺘﺒﻊ‬

‫ﺑﻘﻠﻢﻫﻴﻼﺭﻱ ﻫﺎﺭﺗﻠﻲ‬
‫ﻣﺘﺎﺑﻌﻮﻥ‪ ·2.5K‬ﻛﺎﺗﺐ ﻝﺧﺪﻣﺔ ﺃﻭﻧﺘﺎﺭﻳﻮ ﺍﻟﺮﻗﻤﻴﺔ‬

‫ﻣﻬﻮﻭﺱﺷﻐﻮﻑ ﺑﺠﻌﻞ ﺍﻟﺤﻜﻮﻣﺔ ﺃﻓﻀﻞ ﺑﺎﺳﺘﺨﺪﺍﻡ ﺍﻟﺘﻜﻨﻮﻟﻮﺟﻴﺎ ﺍﻟﺮﻗﻤﻴﺔ‪ .‬ﻭﻇﻴﻔﺔ ﻳﻮﻣﻴﺔ @‪ .ONgov‬ﻭﻇﻴﻔﺔ ﻟﻴﻠﻴﺔ‬
‫ﺍﻟﺘﻘﺎﻁﻟﻴﻐﻮ‪.‬‬

‫ﻫﻴﻼﺭﻱﻫﺎﺭﺗﻠﻲﻓﻲﺧﺪﻣﺔ ﺃﻭﻧﺘﺎﺭﻳﻮ ﺍﻟﺮﻗﻤﻴﺔ‬

‫‪:2021‬ﺭﻗﻤﻲ‪ ،‬ﺃﻗﻮﻯ ﻣﻌﺎً‬

‫ﺇﺫﺍﻛﺎﻥ ﻋﺎﻡ ‪ 2020‬ﻗﺪ ﺃﻋﻄﻰ ﻣﻌﻨﻰ ﺟﺪﻳﺪﺍً ﻟﻜﻠﻤﺔ "ﻏﻴﺮ ﻣﺴﺒﻮﻕ"‪ ،‬ﻓﺈﻥ ﻋﺎﻡ ‪ 2021‬ﻛﺎﻥ ﻳﺪﻭﺭ‬
‫ﺣﻮﻝﺍﻟﻤﺮﻭﻧﺔ ﻣﻦ ﺧﻼﻝ ﺍﻟﺘﻌﺎﻭﻥ‪.‬‬

‫‪10‬ﺩﻗﺎﺉﻖ ﻟﻠﻘﺮﺍءﺓ · ‪ 29‬ﺩﻳﺴﻤﺒﺮ ‪2021‬‬

‫ﻡ‪٢٠٢٤/١/٢٩، ٧:٠٩‬‬ ‫‪https://medium.com/ontariodigital/towards-simpler-faster-better-77bff59e537a‬‬

‫‪١٥‬ﻣﻦ ‪ ٧‬ﺣڡ‪/‬ﺹ‬
 ‫‪210‬‬

‫ﻟﻮﺳﻴﺎﻫﺴﻴﻪﻓﻲﺧﺪﻣﺔ ﻧﺘﺎﺭﻳﻮ ﺍﻟﺮﻗﻤﻴﺔ‬

‫‪8‬ﻃﺮﻕ ﻹﺟﺮﺍء ﺑﺤﺚ ﺍﻟﻤﺴﺘﺨﺪﻡ‬

‫ﻣﻼﺣﻈﺔﺍﻟﻤﺤﺮﺭ‪ :‬ﻟﻮﺳﻴﺎ ﻫﺴﻴﻪ ﻫﻲ ﻗﺎﺉﺪﺓ ﺃﺑﺤﺎﺙ ﺗﺠﺮﺑﺔ ﺍﻟﻤﺴﺘﺨﺪﻡ ﻓﻲ ﺧﺪﻣﺔ ﺃﻭﻧﺘﺎﺭﻳﻮ ﺍﻟﺮﻗﻤﻴﺔ‪ .‬ﻛﺠﺰء‬
‫ﻣﻦﺭﻳﺎﺩﺗﻨﺎ ﻓﻲ ﺳﻠﺴﻠﺔ ﺍﻟﻌﺼﺮ ﺍﻟﺮﻗﻤﻲ…‬

‫‪11‬ﺩﻗﻴﻘﺔ ﻟﻠﻘﺮﺍءﺓ · ‪ 6‬ﺳﺒﺘﻤﺒﺮ‪2019 ،‬‬

‫‪95‬‬

‫ﻡ‪٢٠٢٤/١/٢٩، ٧:٠٩‬‬ ‫‪https://medium.com/ontariodigital/towards-simpler-faster-better-77bff59e537a‬‬

‫‪١٥‬ﻣﻦ ‪ ٨‬ﺣڡ‪/‬ﺹ‬
 ‫ﺟﻮﺗﺎﺗﺮﻳﻔﻴﺮﺍﻧﻮﺱﻓﻲﺧﺪﻣﺔ ﺃﻭﻧﺘﺎﺭﻳﻮ ﺍﻟﺮﻗﻤﻴﺔ‬

‫ﺇﺫﺍﻛﻨﺖ ﺗﺮﻳﺪ ﺃﻓﻀﻞ ﺗﺼﻤﻴﻢ‪ ،‬ﺍﻃﻠﺐ ﺍﻟﻤﺴﺎﻋﺪﺓ ﻣﻦ ﺍﻟﻐﺮﺑﺎء‬

‫]ﺍﻟﺘﺮﺟﻤﺔ ﺍﻟﻔﺮﻧﺴﻴﺔ ﺗﺘﺒﻊ ﺍﻟﻨﺺ ﺍﻹﻧﺠﻠﻴﺰﻱ‪[.‬‬

‫‪19‬ﺩﻗﻴﻘﺔ ﻟﻠﻘﺮﺍءﺓ · ‪ 13‬ﻓﺒﺮﺍﻳﺮ‪2018 ،‬‬

‫‪1‬‬ ‫‪126‬‬

‫ﻫﻴﻼﺭﻱﻫﺎﺭﺗﻠﻲﻓﻲﺧﺪﻣﺔ ﺃﻭﻧﺘﺎﺭﻳﻮ ﺍﻟﺮﻗﻤﻴﺔ‬

‫ﻗﻞﻧﻌﻢ ﻟﺒﺮﻧﺎﻣﺞ ﺯﻣﺎﻟﺔ ﺍﻻﺑﺘﻜﺎﺭ ﺍﻟﺮﻗﻤﻲ ﻭﺍﺑﺘﻜﺎﺭ ﺍﻟﺒﻴﺎﻧﺎﺕ ﻓﻲ ﺃﻭﻧﺘﺎﺭﻳﻮ‬

‫ﺃﻃﻠﻘﻨﺎﺍﻟﺸﻬﺮ ﺍﻟﻤﺎﺿﻲ ﺍﻟﺒﺮﻧﺎﻣﺞ ﺍﻟﺘﺠﺮﻳﺒﻲ ﻟﺒﺮﻧﺎﻣﺞ ﺯﻣﺎﻟﺔ ﺍﻻﺑﺘﻜﺎﺭ ﺍﻟﺮﻗﻤﻲ ﻭﺍﺑﺘﻜﺎﺭ ﺍﻟﺒﻴﺎﻧﺎﺕ )‪.(DDIF‬‬

‫‪3‬ﺩﻗﺎﺉﻖ ﻟﻠﻘﺮﺍءﺓ · ‪ 11‬ﺩﻳﺴﻤﺒﺮ ‪2021‬‬

‫‪126‬‬

‫ﻡ‪٢٠٢٤/١/٢٩، ٧:٠٩‬‬ ‫‪https://medium.com/ontariodigital/towards-simpler-faster-better-77bff59e537a‬‬

‫‪١٥‬ﻣﻦ ‪ ٩‬ﺣڡ‪/‬ﺹ‬
 ‫ﺷﺎﻫﺪﻛﻞ ﺷﻲء ﻣﻦ ﻫﻴﻼﺭﻱ ﻫﺎﺭﺗﻠﻲ‬

‫ﺷﺎﻫﺪﻛﻞ ﺷﻲء ﻣﻦ ﺧﺪﻣﺔ ﺃﻭﻧﺘﺎﺭﻳﻮ ﺍﻟﺮﻗﻤﻴﺔ‬

‫ﺍﻟﻤﻮﺻﻰﺑﻬﺎ ﻣﻦ ﺍﻟﻤﺘﻮﺳﻄﺔ‬

‫ﺟﻴﻤﺲﺑﺮﻳﺴﺒﻴﺘﻴﺮﻭ ﺟﻮﻧﻴﻮﺭﻓﻲﺍﻟﻤﻤﺎﺭﺳﺔ ﻓﻲ ﺍﻷﻣﺎﻛﻦ ﺍﻟﻌﺎﻣﺔ‬

‫ﺗﻮﺿﺢﻫﺬﻩ ﺍﻟﻜﻠﻤﺎﺕ ﺃﻥ ﺍﻟﻨﺺ ﺍﻟﺨﺎﺹ ﺑﻚ ﻣﻜﺘﻮﺏ ﺑﻮﺍﺳﻄﺔ ﺍﻟﺬﻛﺎء ﺍﻻﺻﻄﻨﺎﻋﻲ‬

‫ﻫﺬﻩﺍﻟﻜﻠﻤﺎﺕ ﺍﻟﺴﺒﻊ ﻭﺍﺿﺤﺔ ﺑﺸﻜﻞ ﻣﺆﻟﻢ‪ .‬ﺇﻧﻬﻢ ﻳﺠﻌﻠﻮﻧﻨﻲ ﺃﺗﺬﻣﺮ‪ .‬ﻭﺳﻮﻑ ﺗﺠﻌﻞ ﺍﻟﻘﺎﺭﺉ ﺍﻟﺨﺎﺹ‬
‫ﺑﻚﺗﺬﻟﻞ‪.‬‬

‫‪4‬ﺩﻗﺎﺉﻖ ﻟﻠﻘﺮﺍءﺓ · ‪ 1‬ﻳﻨﺎﻳﺮ‬

‫‪791‬‬ ‫‪30‬ﺃﻟﻒ‬

‫ﻡ‪٢٠٢٤/١/٢٩، ٧:٠٩‬‬ ‫‪https://medium.com/ontariodigital/towards-simpler-faster-better-77bff59e537a‬‬

‫‪١٥‬ﻣﻦ ‪ ١٠‬ﺣڡ‪/‬ﺹ‬
 ‫ﺳﻴﻔﺎﻥﺣﺮﻣﻮﻥﻓﻲﺭﻣﺰ ﻣﺜﻞ ﻓﺘﺎﺓ‬

‫ﺍﻟﺒﺪءﺑـ ﻻ‪ :‬ﻟﻤﺎﺫﺍ ﻻ ﻳﻨﺒﻐﻲ ﺃﻥ ﻳﻜﻮﻥ ﻣﻌﻈﻢ ﺍﻟﻨﺎﺱ ﻣﺪﻳﺮﻳﻦ‬

‫ﻟﻤﺎﺫﺍﺍﻟﻌﻨﻮﺍﻥ ﺍﻟﻤﻄﻠﻮﺏ ﻟﻦ ﻳﻌﻄﻴﻚ ﻣﺎ ﺗﺒﺤﺚ ﻋﻨﻪ‬

‫· ‪7‬ﺩﻗﻴﻘﺔ ﻗﺮﺍءﺓ · ﻣﻨﺬ ‪ 13‬ﺳﺎﻋﺔ‬

‫‪124‬‬ ‫‪5.3‬ﺃﻟﻒ‬

‫ﺍﻟﻘﻮﺍﺉﻢ‬

‫ﻡ‪٢٠٢٤/١/٢٩، ٧:٠٩‬‬ ‫‪https://medium.com/ontariodigital/towards-simpler-faster-better-77bff59e537a‬‬

‫‪١٥‬ﻥ ‪ ١١‬ﻃﻪ‪/‬ﺹ‬
 ‫ﻋﻠﻢﺍﻟﺒﻴﺎﻧﺎﺕ ﻭﺍﻟﺬﻛﺎء ﺍﻻﺻﻄﻨﺎﻋﻲ‬

‫‪39‬ﻗﺼﺔ · ‪ 54‬ﺣﻔﻈﺎً‬

‫ﺍﻟﻤﻌﺮﻓﺔﺍﻟﻌﺎﻣﺔ ﺑﺎﻟﺘﺮﻣﻴﺰ‬
‫‪20‬ﻗﺼﺔ · ‪ 849‬ﺣﻔﻈﺎً‬

‫ﺍﻟﻨﻤﺬﺟﺔﺍﻟﺘﻨﺒﺆﻳﺔ ﻣﻊ ﺑﺎﻳﺜﻮﻥ‬
‫‪20‬ﻗﺼﺔ · ‪ 842‬ﺣﻔﻈﺎً‬

‫‪ChatGPT‬‬
‫‪20‬ﻗﺼﺔ · ‪ 424‬ﺣﻔﻈﺎً‬

‫ﺗﺎﻡﺃﻕ ﺑﻮﻟﺞﺃﺹﻓﻲﺻﺮﺍﺥ ﺍﻟﻤﻄﻮﺭ‬

‫ﻟﻘﺪﻓﺸﻠﺖ ﺭﺷﻴﻘﺔ‪ .‬ﺭﺳﻤﻴﺎ‪ً.‬‬

‫ﺇﻣﺎﺃﻧﻨﻲ ﻛﺎﻫﻦ ﻣﻮﻫﻮﺏ‪ ،‬ﻭﺟﻤﻴﻊ ﺃﺻﺪﻗﺎﺉﻲ ﻛﺬﻟﻚ‪ ،‬ﺃﻭ ﺃﻥ ‪ Agile‬ﻛﺎﻧﺖ ﻣﺠﺮﺩ ﻓﻜﺮﺓ ﻏﺒﻴﺔ ﻓﻲ ﺍﻟﺒﺪﺍﻳﺔ‪.‬‬
‫ﺑﻌﺪﺳﻨﻮﺍﺕ ﻃﻮﻳﻠﺔ ﻣﻦ ﺍﻟﻌﺬﺍﺏ…‬

‫‪2‬ﺩﻗﻴﻘﺔ ﻟﻠﻘﺮﺍءﺓ · ‪ 2‬ﺩﻳﺴﻤﺒﺮ‪2023 ،‬‬

‫‪430‬‬ ‫‪13.8‬ﺃﻟﻒ‬

‫ﻡ‪٢٠٢٤/١/٢٩، ٧:٠٩‬‬ ‫‪https://medium.com/ontariodigital/towards-simpler-faster-better-77bff59e537a‬‬

‫‪١٥‬ﻣﻨﻢ ‪ ١٢‬ﻃﻬڡ‪/‬ﺹ‬
 ‫ﺃﻟﻜﺴﻨﺪﺭﻧﺠﻮﻳﻦﻓﻲﺗﺮﻣﻴﺰ ﺍﻟﻤﺴﺘﻮﻯ ﺍﻷﻋﻠﻰ‬

‫ﺗﻢﺇﺭﺳﺎﻝ ﺭﺳﺎﻟﺔ ﺑﺮﻳﺪ ﺇﻟﻜﺘﺮﻭﻧﻲ ﺗﺤﺬﻳﺮﻳﺔ ﻏﻴﺮ ﻣﺘﻮﻗﻌﺔ ﻣﻦ ‪ Google‬ﺇﻟﻰ ﺍﻟﺠﻤﻴﻊ‬

‫ﻻﺃﺣﺪ ﻓﻲ ﺃﻣﺎﻥ‪.‬‬

‫· ﻗﺮﺍءﺓ‪ ٣‬ﺩﻗﺎﺉﻖ · ‪ ٢٠‬ﻳﻨﺎﻳﺮ‬

‫‪25‬‬ ‫‪1.5‬ﻙ‬

‫ﻡ‪٢٠٢٤/١/٢٩، ٧:٠٩‬‬ ‫‪https://medium.com/ontariodigital/towards-simpler-faster-better-77bff59e537a‬‬

‫‪١٥‬ﻣﻦ ‪ ١٣‬ﺣڡ‪/‬ﺹ‬
 ‫ﺳﻜﻮﺕﺟﺎﻟﻮﺍﻱ‬

‫ﺗﻮﻗﻌﺎﺕ‪2024‬‬
‫ﻓﻲﻛﻞ ﻋﺎﻡ‪ ،‬ﻧﻘﻮﻡ ﺑﻤﺮﺍﺟﻌﺔ‪/‬ﺍﻟﺘﻨﺒﺆ ﺑﺎﻟﻌﺎﻡ ﺍﻟﻤﺎﺿﻲ‪/‬ﺍﻟﻘﺎﺩﻡ‪ .‬ﻓﻲ ﻣﻌﻈﻢ ﺍﻟﺴﻨﻮﺍﺕ‪ ،‬ﻧﻀﺮﺏ ﺃﻛﺜﺮ ﻣﻤﺎ‬
‫ﻧﺨﻄﺊ‪.‬ﻟﻜﻨﻨﺎ ﻧﻔﺘﻘﺪ – ﺇﺫﺍ ﺣﻘﻘﻨﺎ ‪… 10‬‬

‫ﻗﺮﺍءﺓ‪ ١١‬ﺩﻗﻴﻘﺔ · ‪ ٦‬ﻳﻨﺎﻳﺮ‬

‫‪148‬‬ ‫‪10.7‬ﺃﻟﻒ‬

‫ﻏﻴﺮﻻﺉﻖ‬

‫‪10‬ﺛﻮﺍﻧﻲ ﺃﻧﻬﺖ ﺯﻭﺍﺟﻲ ﺍﻟﺬﻱ ﺩﺍﻡ ‪ 20‬ﻋﺎﻣﺎ‬

‫ﺇﻧﻪﺷﻬﺮ ﺃﻏﺴﻄﺲ ﻓﻲ ﺷﻤﺎﻝ ﻓﻴﺮﺟﻴﻨﻴﺎ‪ ،‬ﺣﺎﺭ ﻭﺭﻃﺐ‪ .‬ﻣﺎ ﺯﻟﺖ ﻟﻢ ﺃﺳﺘﺤﻢ ﻣﻦ ﺟﻮﻟﺘﻲ ﺍﻟﺼﺒﺎﺣﻴﺔ‪ .‬ﺃﻧﺎ‬
‫ﺃﺭﺗﺪﻱﺃﻣﻲ ﻓﻲ ﺍﻟﻤﻨﺰﻝ ‪...‬‬

‫‪4‬ﺩﻗﺎﺉﻖ ﻟﻠﻘﺮﺍءﺓ · ‪ 16‬ﻓﺒﺮﺍﻳﺮ ‪2022‬‬ ‫·‬

‫‪1050‬‬ ‫‪ 74‬ﻙ‬

‫ﻡ‪٢٠٢٤/١/٢٩، ٧:٠٩‬‬ ‫‪https://medium.com/ontariodigital/towards-simpler-faster-better-77bff59e537a‬‬

‫‪١٥‬ﻣﻦ ‪ ١٤‬ﻃﻬڡ‪/‬ﺹ‬
 ‫ﺭﺅﻳﺔﺍﻟﻤﺰﻳﺪ ﻣﻦ ﺍﻟﺘﻮﺻﻴﺎﺕ‬

٢٠٢٤/١/٢٩، ٧:٠٩‫ﻡ‬ https://medium.com/ontariodigital/towards-simpler-faster-better-77bff59e537a

‫ﺹ‬/‫ ﻃﻪ‬١٥ ‫ﻣﻦ‬١٥