Team ID: Group 12

Dila YiLdiz
Serra Tuna BiTrak
Anna Maria Grzybowska

CONTEXT EVALUATION II

General protocol to create metro de Madrid travel guides

March 2022
Table of Contents

1. Work Description 2
2. General Protocol 3
Go to the Metro de Madrid website

Check for journey accessibility options

Plan a more detailed street route.

3. Specific Protocol 5
Open and adjust the ‘’Metro de Madrid’’ website.

Plan your own journey.

Analyze the journey offered.

Find out the necessary footpaths.

4. Travel Guide 7
5. Usability Problems 11
I Work Description

This practical work includes 4 parts. The first is a “general protocol” to create “metro de
Madrid” travel guides. The second is the “specific protocol” produced when the general
protocol was used for one specific origin and destination. The third is the travel guide created
for this specific case. The fourth is the list of the usability problems found and the solutions
proposed.

This is a guide (in English) on how to navigate “Metro de Madrid” webpage and use its
different functions to find accessible stations and routes for wheelchair users. The document
includes some of the usability problems found in the webpage so that they can be taken into
consideration by “Metro de Madrid” to improve the online services and make the subway
rightfully accessible to wheelchair users.

Task goal: To specify the steps required to create a travel guide for the following scenario: the
user of the travel guide will be (1) an English speaker (2) who wants to travel between two
localizations (from address “A” to address “B”) using his/her bike and metro of Madrid.

Travel guides must indicate: (1) the more convenient stops and access. (2) The ways to reach
such stops-access. (3) The bike timetable for the specific travel (when the travel is possible).
(4) Travel guides must indicate both the quicker and the “less change of line” routes.

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II General Protocol

1. Go to Metro de Madrid website (and adjust it to your needs)

1.1. Type “Metro de Madrid” in Google

1.2. Select the first option: “www.metrodemadrid.es”
1.2.1. If you see the website in Spanish, change language settings in upper right part
of the screen from “ESPAÑOL” to “ENGLISH”

2. Get the FIRST route of the journey.

2.1. In the “your journey” part, write the origin and the destination.
2.1.1. To get the complete route, switch the default setting from “station” to “address”
in both origin and destination.
2.1.2. Introduce the origin.
Start to write down the origin address.
● Select the desired address from the given options.
2.1.3. Introduce the destination.
● Start to write down the destination address.
● Choose the address you need from the options.
2.1.4. Click below in “more options”.
● Select the “less transfers” option.
2.1.5. Click on “Plan my journey”.
2.2. Find out the proposed route indicated by a dark blue line.

3. Look for the accessible journey route

3.1. Check accessibility of the metro stations from the offered route.
3.1.1. Evaluate origin station.
3.1.1.1 In the map, go to the pin with #1 (origin).
If the origin station has the International Symbol of Access, go to 3.1.1.2
If the origin station does not have the International Symbol of Access, go to 3.1.1.5.
3.1.1.2. Click on the metro logo.
3.1.1.3. When the name of the station comes up, click the arrow on the right.

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 3.1.1.4. Go from “Information” to the “Events” window.
3.1.1.5. In case there are no accessible options (i.e., elevators or escalators) or they are
not available at the time, go back to the map to look for the closest available
accessible station and start at 3.2.1.
3.1.1.6. Repeat these steps until you find a functional, accessible station.
3.2. Evaluate destination station.
3.2.1. In the map, go to the pin with #2 (destination).
● Follow the same instructions from 3.1.1.2 to 3.1.1.6.
3.3. Repeat until the most suitable accessible route from origin to destination is found.

4. Plan a more detailed street route.

4.1. Write down “Google Maps” on the web browser (or use the app).
4.2. Select first result: “www.google.es/maps”.
4.3. Find a path from the origin address to the nearest accessible station.
● Write the accessible origin station address on the search bar.
● Select the “directions” option.
● Specify current location (if automatic location is not activated).
● Change automatic selection from car route to walking route (walking person
icon).
● Click on “details” and evaluate the walking path.
4.4. Find a path from the accessible station to the destination address.
● Write the destination address on the search bar.
● Select the “directions” option.
● Specify the name of the station.
● Switch automatic selection from car route to walking route (walking person icon).
● Click on “details” and evaluate the walking path.

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III Specific protocol (can and must be adjusted)

Origin: Calle de Ayala, 146, 28001, Madrid

Destination: Paseo de Extremadura, 40, 28011, Madrid

1.Open the “Metro de Madrid” website.

1.1. Search for “Metro de Madrid” in Google.

● If the website is in English, go to point 2
● If the answer is no, go to point 1.3.
1.3. Look for the word “Español” at the upper right side of the web page.
1.4. Click on the small triangle near the word “Español”
1.5. Select the option “English”

2. Plan your own journey.

2.1. Introduce your origin and your destination.

● Select the option “Address” for introducing the origin and the destination
Write down the address of origin (Calle de Ayala, 146, 28006, Madrid) and select
it.
● Write down the address of the destination (Paseo de Extremadura, 40, 28011,
Madrid) and select it.
2.2. Decide on more criteria.
● Click on “More options”, that you will find just below the addresses
● Choose the option of “Less transfers”.

3. Analyze the journey proposed.

3.1. Check the accessibility of the available metro stations.

3.1.1. Check the origin station: Calle de Ayala.
● Elevator? (Shown by symbol).
● Click on the symbol.
● Select “events” (red font color indicates problems).
3.1.2. Check for an alternative origin station.

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 ● Closest accessible metro station: Goya.
● Click on the symbol.
● Select “Events”.
3.1.3. Update offered journey.
● Change origin station and write down: Goya.
● Select the choice.
3.1.4. Check accessibility of the offered destination station: Lago.

4. Find out the necessary footpaths.

4.1. Access the Google Maps website.

4.1.1. Write down “www.google.es/maps” in your website.
4.1.2. Find a footpath from the origin address to the origin station.
● Write down the origin station in the search field: Goya.
● Select the option with the train symbol.
● Select the option “Directions”.
● Write down the origin address in the search field (Calle de Ayala, 40, 28001,
Madrid) and press “Enter”.
4.1.3. Find footpath from the destination station to the destination address
● Write down the destination address in the search field (Paseo de Extremadura,
40, 28011, Madrid).
● Choose the offered option.
● Choose the option “Directions”.
● Write down the destination station in the search field: Lago.
● Choose the option with the train symbol.
● Choose the walking icon symbol to reach the footpath you must follow.

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IV Travel guide

Origin: Calle de Ayala, 146, 28001, Madrid

Destination: Paseo de Extremadura, 40, 28011, Madrid

Footpath 1 (Map 1) 1. 2. Head west on Cl. de Ayala toward C.

Walk from Calle de Ayala 146 to metro Príncipe de Asturias for 56 m.

station “Goya” (Distance of 500 m). Turn left onto C. de Montesa for
97
m.

3. Turn right onto C. de Alcalá for 300

m.

4. Turn right onto C. del Conde de

Peñalver and continue on this street
until you find the metro station of
Goya (26 m).

Metro 1 (Map 2) 1. Enter the station and take the metro

in
Take the metro line 4 from Goya station direction Argüelles (4 stops)
to Alonso Martínez station. Approximate time: 6 minutes.

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Metro 2 (Map 3) 1.

Take the metro line 10 from Alonso Change at Alonso Martínez to Line
Martínez to Lago station. 10 in the Puerta del Sur direction (4
stops)
Approximate time: 10 minutes.

2. Exit metro at station Lago through

the lift.

1. 2.
Footpath 2 (Map 4) Head southeast on P.º de la Prta del
Walk from El Lago (Lago metro station) Ángel toward Rda. Lago for 450 m.
to Paseo de Extremadura 40 (Distance of Turn right to stay on P.º de la Puerta
650 m). del Ángel (48 m).

3. P.º de la Puerta del Ángel turns

slightly right and becomes Pl. de
Puerta del Ángel (66 m).

4. Turn right onto P.º de Extremadura

for 86 m.

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 Maps:

Map 1:

Map 3:

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Map 4:

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V Usability problems (must be related to the general protocol enumeration)

There are some aspects that hinder the development of the specific protocol:

1.2.1. For non-spanish speakers, the option to choose language on the webpage uses words
(“Español”) and in a small-sized font.

Proposed Solution: it would be easier to select the change of language with flags instead of
words, and increase the size in which the option appears.

2.1. To introduce an address instead of a metro station, you have to click first on “address”
before you write it down or else the whole process will be invalid and it will redirect you to
another page.

Solution: The system should adapt automatically to detect station or address.

1. No option for wheelchair accessibility readily available. If one wishes to get informed
about accessible stations and journey plans, the process is rather complicated.
Solution: the main website should have an “accessible route” alternative that directly
provides results with accessibility options and informs the user of the stations with
available and working lifts.

2. There is no information regarding accessibility options when changing from one metro
line to another.
Solution: the website should provide information about accessibility options to make
transfers and directions on how to make the transfer with the lifts.
3. The website offers no alternative stations in case the lifts of the nearest station are not
working.
Solution: offer alternative stations when there are reported breakdowns in the offered
journey.

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