ICTNWK536 Learner Guide

LEARNER GUIDE
ICTNWK536
Plan, implement and test enterprise communication
solutions
ICTNWK536 - Plan, implement and test enterprise communication solutions| Learner guide
Table of Content
s
Table of Contents..................................................................................................2
Introduction..........................................................................................................3
CHAPTER 1: PLAN FOR ENTERPRISE COMMUNICATION SOLUTIONS.....................4
1.1 Research and identify enterprise communication solutions to meet organisational
requirements................................................................................................7
1.2 Evaluate and compare enterprise communication solutions against organisational
requirements................................................................................................9
1.3 Select enterprise communication solutions to address organisational requirements
................................................................................................................11
1.4 Acquire enterprise communication solutions in accordance with organisational
requirements..............................................................................................15
1.5 Consult with stakeholders to develop implementation plan addressing the
organisational requirements..........................................................................17
CHAPTER 2: IMPLEMENT ENTERPRISE COMMUNICATION SOLUTIONS................19
2.1 Implement and configure enterprise communication solutions in accordance with
implementation plan....................................................................................22
2.2 Determine if implementation of enterprise communication solutions meets
implementation plan and organisational requirements and modify implementation
to address variance.....................................................................................24
CHAPTER 3: TEST AND MONITOR IMPLEMENTATION OF ENTERPRISE
COMMUNICATION SOLUTIONS............................................................................26
3.1 Test enterprise communication solutions to determine if enterprise communication
solutions are operating correctly according to system specifications....................29
3.2 Monitor and analyse performance and logs of enterprise communication solutions to
determine if organisational requirements are met............................................30
3.3 Modify enterprise communication solutions to address instances where
organisational requirements are not met.........................................................31
References..........................................................................................................34
Pacific College of Technology (PCT Resources) Page | 1

Introduction
This unit describes the skills and knowledge required to manage the deployment and
administration of enterprise communication solutions. It includes email and remote access
email, web portal or content management solution, and enterprise collaboration tools.
It applies to individuals working as information and communications technology (ICT)

professionals who configure and deploy software to supply email, collaboration and
messaging services to meet the needs of enterprise users.
No licensing, legislative or certification requirements apply to this unit at the time of

publication.
What will I learn?

This learning guide will provide you the skills and knowledge required to:
1. Plan for enterprise communication solutions.

2. Implement enterprise communication solutions.
3. Test and monitor implementation of enterprise communication
solutions

CHAPTER 1: PLAN FOR ENTERPRISE

COMMUNICATION SOLUTIONS

Enterprises need services and solutions, related to communication, that, without

detracting from their core business, boost productivity , performance, and business agility.
Providers who can position themselves as part of an enterprise communication services
ecosystem such as AR , VR, private networks, BOTS, and IoT voice (CAT-M1 and other
devices) with their enterprise customers would have the greatest potential to succeed.
The organisation’s today are moving from legacy communication solutions to focus on real
time communication needs. These new technologies and systems have a global footprint,
likely use cloud systems and multiservice providers using PBX and network equipment.
The planning for enterprise communication solutions should be based on the following
main principles:
1. Cost saving
2. Streamlining communication
3. Enhancing productivity by achieving a better workflow
4. Integration to the organisation’s existing system and practices
5. Reducing the complexity in communication systems and processes

What is the need to have an enterprise communication solution?
The need to have an enterprise communication solution arise for a number of reasons,
such as but not limited to:
 the organisational stakeholders have started spending significant time and

resources toggling between different communication applications that is threatening
organisational productivity and resources and make the workplace personnel feeling
overwhelmed
 efficiency of workplace personnel and performance has been decreased
 stress levels have been increased
What enterprise communication solutions should do
There are a number of expectations from the enterprise communication solutions, such as,
but not limited to:
 Unifies all communications capabilities
 Providing a centralised communication and collaboration hub
 Eliminating the requirements to toggle between different communication and

collaboration applications
 Protecting the communications against fraud and security attacks
 Help employees and other stakeholders:
o Save time
o Better communication
o Increase pro
o Have a feeling of control over work
What will I learn?

In this chapter, you will learn about the following:
1. Research and identify enterprise communication solutions to meet

organisational requirements
2. Evaluate and compare enterprise communication solutions against
3. Select enterprise communication solutions to address organisational
requirements
4. Acquire enterprise communication solutions in accordance with
5. Consult with stakeholders to develop implementation plan addressing
the organisational requirements

1.1 Research and identify enterprise communication

solutions to meet organisational requirements
You must understand the organisational requirements to have effective and efficient
enterprise communication solutions at the workplace. The research should be conducted to
identify what they are and how the enterprise communication solutions can meet these
identified organisational requirements.
The organisational requirements may vary but some of the important aspects stay the
same that we are covering in this section of the learner guide.
Organisation’s require secure enterprise communication solutions
Safe collaboration is when two or more entities or parties interact and do not allow anyone
else to have access to the information or communication. For that, the stakeholders need
to communicate in a way that is not vulnerable to eavesdropping, cyber threats,
interception and so on. Therefore, the enterprise communication solutions should allow a
real-time collaboration and allocation of network resources for a given application. The
communications should be protected from fraud and security attacks using policy
enforcement functionalities identified and established by the organisation.
Organisation’s require enterprise communication solutions that can analyse,

examine and fact check
The enterprise communication systems should be able to analyse, examine and fact check
the information, allocate the network resources for a given application.

Organisation’s require enterprise communication solutions that are flexible
Most of the organisations focus on the enterprise communication solutions that can offer
different delivery options, such as enterprise and carrier models. The solutions should be
focussed on a multi-tenant system providing flexibility as the enterprise grows. Each client
shares the application and shares a single database as well. Data regarding each tenant is
segregated and remains invisible to other clients.
Organisation’s require enterprise communication solutions that are extensible
Allows enterprise communication solutions to coexist and complement other on-site, cloud,
or hybrid solutions, providing smooth connectivity of enterprise users within its own critical
communication infrastructure.

1.2 Evaluate and compare enterprise communication

solutions against organisational requirements
You will be required to evaluate and compare enterprise communication solutions against
the identified organisational requirements. You must therefore ensure that you are aware
of the organisational requirements and what enterprise communication solutions have to
offer.
You may develop an analysis and comparison template, modify an existing one available
within the organisation or find one available online for personal use.
Analysing and comparing the enterprise communication solutions is not a field that creates
palpable enthusiasm usually. However, it is required to identify the best solutions that
meet the needs and requirements of your organisation.
You must understand that enterprise communication solutions are not about a plan for the
cloud strategy or a SIP strategy. It's about what systems and solutions should be in place
for stakeholders such as user employees, clients, partners, learners, patients, visitors,
residents, or whatever you have to communicate more efficiently and effectively or about
offering communication solutions that are more cost-effective alternatives as budgets and
personnel tighten without compromising current user capabilities.
Depending on the requirements identified by your organisation, the evaluation and

assessment may occur based on the the following criteria, but not limited to:
Secure enterprise communication solutions
How secure all the enterprise communication solutions offered.
Flexible enterprise communication solutions
How flexible are the enterprise communication solutions offered.
Extensible enterprise communication solutions

How extensible are the enterprise communication solutions offered.
Intelligent call routing
One of the most common features used by organisations to handle their incoming phone
calls is intelligent call routing. Software with this feature acts like an operator for a virtual
switchboard. It collects caller information and then passes the call to the relevant
authority.
Some other features and services for assessment and evaluation may include:
 Dial plan management
 PBX Interworking
 Smarter communication systems such as industry leading centralised call routing
 Session border control solutions
 Maximising network efficiency
 Easy to use interface and communication mediums
 Reducing operating costs

1.3 Select enterprise communication solutions to

address organisational requirements
The communication solutions that you select should address organisational requirements,
maximise network efficiency, increase productivity, provide a secure and safe
communication solutions and comply with organisational protocols such as policies and
procedures and regulatory and legislative guidelines.
The selection should also be focussed on the following parameters, but not limited to:
The cost of procuring the enterprise communication solutions
What is the cost involved in procuring the enterprise communication solutions is one of the
main aspects to select one. The cost includes total set up costs, ongoing costs such as
maintenance costs, labour costs, and any other costs associated with the enterprise
communication solutions.
The features and characteristics of the enterprise communication solutions
What are the basic and advanced features of the enterprise communication solutions, how
easy and user friendly are these solutions? What processes and requirements include the
use of these features? You must focus on all the aspects to successfully use each of these
solutions.
Real time communication solutions
The real-time communications is the near simultaneous exchange of information regarding

any sort of telecommunications service from the sender to the receiver in a link with
negligible latency. Examples of contact in real time include: voice over landlines and
mobile phones.

Enterprise communication solutions include a number of concepts, such as, but not limited
to:
Preparing the existing network may include:
 checking for incompatibilities with existing systems
 configuring domain names system (DNS) to support mail server
 installing any prerequisites
 reconfiguring other network services to support mail
 removing unsupported legacy components
 updating server operating systems to latest version
 using vendor tools to check network for readiness to install mail server.
Mail server may include:
 Axigen Mail Server
 Linux or Unix Sendmail
 Microsoft Exchange
 Open Xchange Server
 Postfix.
Mail-client access may include:
 authentication
 certificates
 internet message access protocol (IMAP)
 integration with other services, such as file sharing
 mobile devices
 post office protocol (POP).
Message integrity may include:
 certificates
 encryption
 Information Rights Management
 secure or multipurpose internet mail extensions (SMIME or MIME)
 transport layer security (TLS).
Mail-system performance may include:

 connectivity:
o mail clients to server
o simple mail transfer protocol (SMTP) client to server
o SMTP server to server
 databases
 mail flow.
Measures to provide high availability and data recovery may include:
 automatic server failover
 backups of configuration
 backups of databases
 clustering
 deleted item retention
 replicating databases.
Remote access may include:
 web-based mail client
 virtual private network (VPN)
 mobile phone or other device.
Web portal or content-management software may include:
 IBM websphere
 JBoss
 Microsoft SharePoint
 Moodle or Equella
 Oracle.
Security may include:
 access policies
 application authentication
 database permissions
 information rights management
 roles and site permissions.
Network infrastructure may include:

 firewall configuration
 name resolution
 network load balancing.
Business collaboration software may include:
 Cisco collaboration tools
 Domino or Lotus
 Groupwise (Novell)
 Microsoft SharePoint
 Moodle or Equella
 wiki engines.

1.4 Acquire enterprise communication solutions in

accordance with organisational requirements
The enterprise communication solutions should be acquired in accordance with

organisational guidelines and practices such as policies, procedures.
You will be required to confirm enterprise communication acquisition systems and

components based on the analysis and evaluation you conducted.
You will also be required to, but not limited to:
 Affirm specifications, including specifications for applications and operating

systems.
 Review technical papers and guidelines that describe the appropriate components
of hardware and software
 Study and clearly understand components of the framework
 Working with the enterprise communication systems to analyse and assess the
compatibility and integration to the organisation’s existing system and practices
 Working with the enterprise communication systems consultants to define and

assess the best and latest technology appropriate for each task.
 Create a list of necessary enterprise communication systems and components and

potential suppliers with requirements.
 Agree on methods of acquisition of enterprise communication systems and

components

 Define and review preferred acquisition approaches and practises of the

organisation
 Analyse procurement approaches and alternatives against desired service levels,

cost constraints, regional constraints and customer expectations for desired
hardware and software components.
 Negotiate and consent on the process of acquisition.
 Informing stakeholders of the process of acquisition

1.5 Consult with stakeholders to develop

implementation plan addressing the organisational
requirements
You must consult with organisational stakeholders to develop an implementation plan to

address the organisational requirements.
Implementation plan
An implementation plan, used as a support device for your strategic plan, maps out how to
bring your strategic plan to life by splitting it into recognisable phases, where each step is
delegated to a member of the team to finish on a set timetable. In an operational level,
strategic planning is carried out, dictating the course of the corporate strategy and
allocating resources to make the strategy come to life. The implementation plan
consequently maps the edges of that, setting out from the start how to better execute a
strategic plan, and how to handle it efficiently as it is put into action.
An implementation plan, therefore, is the written steps that you need to take to complete
your implementation activities successfully. While business enhancement is as important
as an implementation plan, many organisations fail to execute an effective plan that
ensures that all goals are achieved.
Consultation with stakeholders
The consultation with stakeholders should be based on the following aspects but not
limited to:
 Increased cooperation
 Staying on track
 Ensuring all requirements are addressed
 Assigning responsibilities
 Mapping out assumptions and risks

 Determining activities
Self-check assessment
QUESTION 1
How can you confirm enterprise communication acquisition systems?

______________________________________________________________
______________________________________________________________
______________________________________________________________
______________________________________________________________
______________________________________________________________
______________________________________________________________
QUESTION 2
What is an implementation plan?

______________________________________________________________
______________________________________________________________
______________________________________________________________
______________________________________________________________
______________________________________________________________
______________________________________________________________
QUESTION 3
How will you consult with your stakeholders to develop implementation plan
addressing the organisational requirements?
______________________________________________________________
______________________________________________________________
______________________________________________________________
______________________________________________________________
______________________________________________________________
______________________________________________________________

CHAPTER 2: IMPLEMENT ENTERPRISE


Enterprise communication solutions include individuals with varying levels of experience

and knowledge, internal and external to your organisation, in various and diverse
disciplines.
That means that it has a lot to do with the project manager's leadership and
communication skills to effectively introduce and execute enterprise communication
solutions.
The implementation of enterprise communication solutions should be carried out according

to:
 Organisational policies and procedures

 Legislative and regulatory guidelines and protocols
 Best practices model used in the industry
 Skills and responsibilities assigned to each team member
The project managers
The project managers must ensure that the right people at the right time are working on
the right tasks to implement enterprise communication solutions effectively and
efficiently.
The skills and knowledge may include but not limited to:
 Commissioning and relocation of new solutions while keeping existing assets

completely operational
 As part of a multi-disciplinary project team, overseeing subcontractors and
collaborating with the trades and professions on site
 Meeting environmental obligations and working on environmentally friendly ICT
solutions.
What will I learn?

1. Implement and configure enterprise communication solutions in

accordance with implementation plan
2. Determine if implementation of enterprise communication solutions
meets implementation plan and organisational requirements and
modify implementation to address variance.

1.6 Implement and configure enterprise communication

solutions in accordance with implementation plan
The implementation plan lays out how companies should plan business communication
solutions to be implemented. Via asset management plans, personnel plans and long-term
resource management and assessment plans, the tools required to incorporate these
business communication solutions are identified and managed.
Implementation should be prepared and handled in order to support the organisation's

strategic goals and priorities, as well as to maintain the business continuity of its day-to-
day activities.
Implementation obstacles can have a serious effect on the functionality and use of the
product. And successful implementation will make the difference between success and
failure in today's enterprise environment. When implementation is carried out by having
the right people, the right methods, and using the right information at the right time ,
businesses are more agile. The correct platform for planning and implementation

processes makes all the difference in the successes and failures of the solutions for
enterprise communications.
Implementing the enterprise communication solutions
The implementation should be based on the following steps:
1. Kickoff planning: The people, activities and resources required should be planned
and scope should be clearly defined and all support needs should be identified.
2. Requirements/data gathering: This step of the implementation process requires you

to clearly outline and gather required documentation, personnel and information
related to the implementation process. Manufacturer’s instructions should be
considered at all times for the implementation of enterprise communication
solutions.
3. Design/development: A knowledge base should be referred to and compiled and

refined as required to design and develop the enterprise communication solutions.
This step also includes generating forecasts and any staffing plan.
4. Testing/signing off: The knowledge base should be taken into consideration to test
the enterprise communication system against the set standards and parameters.
The project should be signed off by the authorised representatives.
5. Going live: This step includes the enterprise communication solution to go live. It is
always a good practice to ensure that a thorough testing and signing off process
has been carried out before making a solution go live.
6. Support and maintenance: This step includes providing support and maintenance to
the enterprise communication solutions as required.
Configuring the enterprise communication solutions
The configuration of the enterprise communication solutions, should be based on:
 Comprehensive assessment of enterprise communication solutions
 Skills and responsibilities assigned to each team member

1.7 Determine if implementation of enterprise

communication solutions meets implementation plan
and organisational requirements and modify
implementation to address variance
It is critical to determine if implementation of enterprise communication solutions meet

each of the following requirements:
 Comprehensive assessment of enterprise communication solutions
Comprehensive assessment of enterprise communication solutions
A comprehensive assessment should be carried out for the enterprise communication

solutions. In this assessment the implemented solution should be assessed thoroughly.
The features and characteristics should be evaluated one by one either by using a ranking
system or any other process and gaps must be analysed, as identified.
The comprehensive assessment should include how each of the proposed enterprise
communication solutions meet the organisational requirements, advantages and
disadvantages of the enterprise communication solutions, additional capabilities,
operational and technical assessment and comprehensive stakeholder impact analysis.
Organisational policies and procedures
The organisational policies and procedures should be taken into consideration at all times.
These policies and procedures clearly set out the requirements to ensure that the
enterprise communication solutions meets implementation plan and organisational
requirements and any modifications to implementation can be made to address variance.

QUESTION 1
What is the role of implementation plan in configuring enterprise

communication solutions?
______________________________________________________________
______________________________________________________________
______________________________________________________________
______________________________________________________________
______________________________________________________________
______________________________________________________________
QUESTION 2
How can you configure the enterprise communication solutions?

______________________________________________________________
______________________________________________________________
______________________________________________________________
______________________________________________________________
______________________________________________________________
______________________________________________________________
QUESTION 3
How can you determine implementation of enterprise communication?

______________________________________________________________
______________________________________________________________
______________________________________________________________
______________________________________________________________
______________________________________________________________
______________________________________________________________

CHAPTER 3: TEST AND MONITOR

IMPLEMENTATION OF ENTERPRISE

A monitoring or test sheet should be used to assess and provide you with a fast update at
a glance on how the implementation has occurred according to the implementation plan,
what activities are completed, and what other activities have different completion status
such as in progress or late. This helps you to solve any issues quickly to get the project
implementation on track.
For ease of use, we suggest implementing a traffic light method through your tracking
sheet:
Red - the requirements not addressed and not in progress
Yellow - measures/requirements not yet completed and in

progress
Green - completed measures/requirements
You may use a different testing and monitoring method

according to your requirements and organisational needs.
The testing and monitoring method must however comply

with your organisational policies and procedures, compliance
protocols and guidelines and best practices in the industry.

What will I learn?

1. Test enterprise communication solutions to determine if enterprise

communication solutions are operating correctly according to system
specifications
2. Monitor and analyse performance and logs of enterprise
communication solutions to determine if organisational requirements
are met
3. Modify enterprise communication solutions to address instances where
organisational requirements are not met.

2.1 Test enterprise communication solutions to

determine if enterprise communication solutions are
operating correctly according to system specifications
The enterprise communication solutions should operate according to the system

specifications and organisational policies and procedures. You can only assess this criteria
by implementing a comprehensive testing mechanism.
The testing should include all aspects of enterprise communication solutions, including but
not limited to:
 administering database servers to support portal applications
 backup and restoration of data
 firewall configuration
 network load-balancing for applications
 network server or directory administration
 networking infrastructure
 security and authentication practices
 web server administration.

2.2 Monitor and analyse performance and logs of

enterprise communication solutions to determine if
organisational requirements are met
Monitoring and analysing the performance and logs are a critical part of evaluating the
enterprise communication solutions. These aspects are monitored and analysed to
understand how effectively and efficiently the enterprise communication solutions are
implemented.
System logs
The system logs include a record of all events that demonstrates how the system operated
and functioned in a certain time period. These logs include all the successful operations
and any errors identified during the system operations.
Performance assessment
The performance of an enterprise communication solution, if evaluated and assessed,

provides us clear and detailed information about the times, situations and circumstances in
which the performance of a system has been affected.

2.3 Modify enterprise communication solutions to

address instances where organisational requirements
are not met
The enterprise communication solutions should be modified to address instances where the
organisational requirements have not been addressed.
The modifications should occur according to the following requirements but not limited to:
 In compliance with organisational requirements, security and safety requirements

and performance benchmarking
 The changes in order to satisfy evolving and changing needs according to

 Identifying further changes and adjustments required explicitly
 Monitoring the training needs of stakeholders and new employees
Review of enterprise communication solutions may also include review of the following,
but not limited to:
 components of the enterprise communication solutions
 number and type of users using the enterprise communication solutions
 organisation/staff requirements for enterprise communication solutions
 purpose and nature of enterprise communication solutions
 purpose and nature of organisation and how it fits into the enterprise
communication solutions
 size of enterprise communication solutions
 skills of existing staff to use the enterprise communication solutions

 staff training needs for enterprise communication solutions
 type of enterprise communication solutions
 work practices required for enterprise communication solutions

QUESTION 1
What are system logs?

______________________________________________________________
______________________________________________________________
______________________________________________________________
______________________________________________________________
______________________________________________________________
______________________________________________________________
QUESTION 2
What is performance assessment?

______________________________________________________________
______________________________________________________________
______________________________________________________________
______________________________________________________________
______________________________________________________________
______________________________________________________________
QUESTION 3
How can you review enterprise communication solutions?

______________________________________________________________
______________________________________________________________
______________________________________________________________
______________________________________________________________
______________________________________________________________
______________________________________________________________

References
1. 5 Critical Steps for Your Software Implementation Plan. (2019, August 2).
Retrieved from Software Advice website:
https://www.softwareadvice.com/resources/software-implementation-plan/
2. Agentheadsets.com. (n.d.). How to implement a great unified communications
solution for your enterprise. Retrieved September 30, 2020, from
www.agentheadsets.com website: http://www.agentheadsets.com/blog/company-
tips/how-to-implement-a-great-unified-communications-solution-for-your-
enterprise/801742909
3. Beal, V. (n.d.). What is system log? Webopedia Definition. Retrieved September 30,
2020, from www.webopedia.com website:
https://www.webopedia.com/TERM/S/system_log.html#:~:text=By%20Vangie
%20Beal%20The%20system
4. How to Maintain Data Availability (and Avoid Downtime Disaster). (2020, January
13). Retrieved September 30, 2020, from Precisely website:
https://www.precisely.com/blog/data-availability/how-to-maintain-data-availability
5. says, C. C. (2019, May 20). How Foundr Tripled Its Business Using the ‘Traffic Light
Reporting System.’ Retrieved September 30, 2020, from Foundr website:
https://foundr.com/business-growth-traffic-light-strategy
6. Six crucial steps to creating an implementation plan. (n.d.). Retrieved September
30, 2020, from www.dvesolutions.com.au website:
https://www.dvesolutions.com.au/2018/05/29/six-crucial-steps-to-creating-an-
implementation- plan/#:~:text=An%20implementation%20plan%2C%20therefore
%2C%20is
7. Unified Communications. (n.d.). Retrieved September 30, 2020, from unified-
communications.tmcnet.com website: https://unified-
communications.tmcnet.com/topics/enterprisecommunicationshub/articles/368661-
what-enterprise-communications.htm

ICTNWK536 Learner Guide

Uploaded by

Document Information

Copyright

Available Formats

Share this document

Share or Embed Document

Sharing Options

Did you find this document useful?

Is this content inappropriate?

Copyright:

Available Formats

ICTNWK536 Learner Guide

Uploaded by

Copyright:

Available Formats

LEARNER GUIDE

Pacific College of Technology (PCT Resources) Page | 1

It applies to individuals working as information and communications technology (ICT)

No licensing, legislative or certification requirements apply to this unit at the time of

What will I learn?

1. Plan for enterprise communication solutions.

Pacific College of Technology (PCT Resources) Page | 2

CHAPTER 1: PLAN FOR ENTERPRISE

Pacific College of Technology (PCT Resources) Page | 3

Enterprises need services and solutions, related to communication, that, without

3. Enhancing productivity by achieving a better workflow

4. Integration to the organisation’s existing system and practices

5. Reducing the complexity in communication systems and processes

Pacific College of Technology (PCT Resources) Page | 4

What is the need to have an enterprise communication solution?

 the organisational stakeholders have started spending significant time and

 efficiency of workplace personnel and performance has been decreased

 stress levels have been increased

What enterprise communication solutions should do

 Unifies all communications capabilities

 Providing a centralised communication and collaboration hub

 Eliminating the requirements to toggle between different communication and

 Protecting the communications against fraud and security attacks

 Help employees and other stakeholders:

o Have a feeling of control over work

What will I learn?

1. Research and identify enterprise communication solutions to meet

Pacific College of Technology (PCT Resources) Page | 5

1.1 Research and identify enterprise communication

Organisation’s require secure enterprise communication solutions

Organisation’s require enterprise communication solutions that can analyse,

Pacific College of Technology (PCT Resources) Page | 6

Organisation’s require enterprise communication solutions that are flexible

Organisation’s require enterprise communication solutions that are extensible

Pacific College of Technology (PCT Resources) Page | 7

1.2 Evaluate and compare enterprise communication

Depending on the requirements identified by your organisation, the evaluation and

Secure enterprise communication solutions

How secure all the enterprise communication solutions offered.

Flexible enterprise communication solutions

How flexible are the enterprise communication solutions offered.

Extensible enterprise communication solutions

How extensible are the enterprise communication solutions offered.

Intelligent call routing

 Dial plan management

 Smarter communication systems such as industry leading centralised call routing

 Session border control solutions

 Maximising network efficiency

 Easy to use interface and communication mediums

 Reducing operating costs

Pacific College of Technology (PCT Resources) Page | 9

1.3 Select enterprise communication solutions to

The cost of procuring the enterprise communication solutions

The features and characteristics of the enterprise communication solutions

Real time communication solutions

The real-time communications is the near simultaneous exchange of information regarding

Pacific College of Technology (PCT Resources) Page | 10

Preparing the existing network may include:

 checking for incompatibilities with existing systems

 configuring domain names system (DNS) to support mail server

 installing any prerequisites

 reconfiguring other network services to support mail

 removing unsupported legacy components

 updating server operating systems to latest version