ASSESSMENT RECORD / FEEDBACK SHEET

Course: ICT50220 Diploma of IT (Advanced Networking)

Name: Mirza waseem BAIG Student ID: PCT230363

Unit Name and Code: BSBXTW401 - Lead and facilitate a team

Assessment Task Number and Title: #1 Short Answer Questions

Date Submitted: Trainer’s Name: Surendra Pathak

 All assessments must be in a neat and readable format.

 Students are required to retain a duplicate of any assignment submitted, both written &
disk copy.
 Please refer to the Student Handbook for the Assessment Policy.
 Plagiarism is an academic misconduct and is unacceptable to Pacific College of
Technology.

I certify that the work submitted is my own. I have acknowledged material taken from
websites, textbooks and articles.

To be completed by Trainer

Competent Not yet competent to be reassessed

FEEDBACK

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Course : ICT50220 Diploma of IT (Advanced Networking)
Unit Code and Name : BSBXTW401 - Lead and facilitate a team
Trainer/Assessor :
Assessment item : #1- Short Answer Questions
Due date : Week 1 (Extension upon trainer’s approval only)

Context and Purpose of the assessment:

This assessment will assess your skills and knowledge in the area of ‘BSBXTW401 - Lead
and facilitate a team’ unit. This assessment activity deals with the following elements of
performance and critical aspects of evidence:

Question Element Performance Criteria

1-11 1-4 All

o The assessment tasks for the unit assume that you will work in the Information
Technology industry. Case studies/ exercises used in this assessment reflect a workplace
scenario.

o The student must have access to a Computer, Printer and Microsoft Office Suite
Applications for doing the assessment for this unit.

o If you are not sure about any aspect of this assessment, please ask for clarification from
your assessor. If the assessment is not satisfactory, the trainer will allow one more attempt
to the assessment item.

o The responses to assessment questions should be in your own words and examples from
workplace should be used wherever possible.

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SHORT ANSWER QUESTIONS

Provide your response to each question in the box below.

Provide your response to each question in the box below.

Q1 Answer the following questions: Satisfactory

: 1.1. What is the benefit of having good teamwork in response
the workplace? Answer using 20-40 words. Yes ☐ No ☐
1.2. What are the three (3) most important things
needed for effective teamwork in the workplace?
1.3. Explain how workplace policies play a critical role
in maintaining good teamwork in the workplace?
Answer using 20-40 words.
1.4. Discuss a team code of conduct using 20-40
words.
1.5. Why is organisational culture so important?
Answer using 20-40 words.
1.6. What can damage an organisation’s reputation?
Identify three (3) items.
1.1.
To be able to provide a superior quality service, you have to have excellent
teamwork. These benefits enhance create, flexibility, morale, and productivity a
support system.

1.2.
The three main importance of effective teamwork are;
 Collaboration
 Cooperation
 Competition.

1.3.
Workplace policies are able to nurture good teamwork since they set performance
standards, provide a framework for employee choice - making and also provide a
framework for everyday responsibilities.

1.4.
A staff code of conduct is a set of rules which describes the standard of conduct for
staff. While every workplace must have people code of conduct, often this could be
omitted which results to unresolved conflict. This could just be solved with the
assistance of staff growth, which takes some time.

1.5.
The proper organizational culture is able to enhance employee engagement, lessen
staff turnover, develop a solid brand identity, enhance efficiency and develop a
proper team environment.

1.6.

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 Damaged by carelessness on social media
 Inexperienced leader
 Bad teamwork performance
Q2 Answer the following questions: Satisfactory
: 2.1. Explain team composition using 20-40 words. response
2.2. What are the three (3) roles and responsibilities of team Yes ☐ No ☐
members within an organisation?
2.1.
The team composition is a setup of people categorized by each team's task or
attribute at hand. The team configuration is able to affect the process and result.
The team composition could be sometimes homogeneous or heterogeneous.

2.2.
Three common roles found on an organization are;
 Operations that handle daily production activities
 A sales rep is but one that encourages a program or maybe system by doing
sales marketing.
 The accounting team relates to the financial matters of the business.

Q3 Answer the following questions related to techniques for Satisfactory

: giving and receiving feedback in a constructive manner response
3.1. What is the importance of giving and receiving Yes ☐ No ☐
constructive feedback? Answer using 20-40 words.
3.2. What is the meaning of constructive feedback?
Answer using 20-40 words.

3.1.
Positive feedback could be offered and also received at the office since it can help
clarify expectations, develop self-confidence and assist individuals find out from their
mistakes.

3.2.
Positive feedback is feedback about someone's performance which may be utilized to
create effective abilities and also behaviour. Nevertheless, responses should be
encouraging, respectful, relevant, and timely.

Q4 Answer the following questions: Satisfactory

: 4.1. What do you mean by legislative requirements? response
Write your answer in 20-30 words. Yes ☐ No ☐
4.2. Prepare a list of any six (6) important national
workplace legislative requirements in Australia that
workplaces must comply with.

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4.1.
The legislative requirement is any appropriate law, guideline, approval, permit, act,
regulation, and also any code of practice which is controlled by any regulatory
system which has authority to implement the law.

4.2.
 Safe working condition.
 Adequate health and safety training.
 Maintain safe working equipment.
 Adequate welfare provision.
 Ensure safe operation of equipment.
 Maintain constant communication with safety representative.
Q5 Answer the following questions: Satisfactory
: response
Yes ☐ No ☐
5.1. What are the five (5) principles of cross-cultural
communication and communication with individuals
with special needs or disabilities.
5.2. How do cultural differences affect communication?
Answer using 20-40 words.
5.3. What influence does disability have on
communication? Answer using 20-40 words.
5.4. What is a role model in leadership? Write your
answer in 30-50 words.
5.5. What professional behaviours should a manager
possess to become a good role model. Prepare a list of
any five (5).

5.1.
 Awareness
 Preparation
 Language
 Humour
 Openness

5.2.
Cultural differences can have an impact on communication because various cultures
have various mindsets, shape behaviour, gestures and language.

5.3.
One vital effect of disability on the communication procedure will be the danger that
several interaction and words is able to degrade or even diminish, that might cause
misunderstandings and misunderstanding when we communicate with them.

5.4.
In leadership, a role model is an individual that sets a good example. They usually
represent an experienced image and attitude, and so they understand that whatever

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they say and do are copied by others.

5.5.
 Portray confidence
 Communicate with everyone
 Show respect to staff
 Be knowledgeable with surrounding
Show empathy to others.
Q6 Answer the following questions: Satisfactory
: response
Yes ☐ No ☐
6.1. How does team cohesion affect performance?
Write your answer in 30-50 words.
6.2. What does team effectiveness mean? Write your
answer in 20-30 words.
6.3. Prepare a list of any five (5) facilitation techniques
to encourage team cohesion and effectiveness.

6.1.
Team cohesion is vital for improving performance since, in case it's done right, it is
able to improve productivity, collaboration, creativity, and engagement in a
company.

6.2.
Team effectiveness is the capability of a team of individuals with skills to attain an
objective set by the crew leader. In a quickly changing job environment, staff
effectiveness is determined by the way each member adapts & amp; changes
their behaviours to attain an objective.

6.3.
 Action planning
 Brainstorming
 Energiser activities
 Use flip chart-based focus group
Any other imaginative solution building.

Q7 Answer the following questions: Satisfactory

: response
Yes ☐ No ☐
7.1. What are the three (3) types of mentoring
techniques? Write your answer in 80-120 words.
7.2. How can you use the following coaching

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 models/techniques to support team members?
a. GROW model
b. OSKAR model
Write 50-100 words for each.
7.1.
 The first kind of mentoring is traditional one on a single training where the
trainee and the trainer meet and take part in a mentoring relationship with their
very own time.
 Next there's distance mentoring, which happens to be a mentoring relationship
between 2 individuals or even more, though both parties are placed in a distinct
location, which is known as virtual mentorship.
 A third type is known as group mentoring, in which a single trainer is coupled
with many trainees at the identical time.

7.2.
a. GROW model
Probably the most well-liked coaching models used these days is the Grow
model. in this particular product, the 4 steps are identified by the aim, the
analysis of existing reality, the will to complete the examination and the task
of the choices.

b. OSKAR model
A popular model, OSKAR coaching, is common, which could be applied by
establishing a definite outcome, quantifying just how close the staff is usually
to getting the goal, implementing a method to get the goal, rechecking
history result to figure out future strategy and previewing the work result.

Q8: Answer the following questions: Satisfactory

response
Yes ☐ No ☐
8.1. What are the four (4) methods of
communication? Write your answer in 80-120
words.
8.2. What are the four (4) types of

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 communication styles?

8.1.
 A passive technique happens when an individual acts indifferently and also yields
to others. This could lead to unresolved anger and also misunderstanding,
though the professionals from this method are it usually stays away from conflict
because of the absence of outward communication.
 The intense strategy is stressed by talking loudly, dominating intense eye and
eye contact.
 A passive aggressive approach is stressed by their body language not matching
whatever they verbally say, since they understand what they would like, though
they've difficulty saying it straight.
 The assertive technique featured open communication but not overly demanding
as the intense technique, and they could express their very own need and the
capability to enjoy others need.

8.2.
 Verbal communication (word of mouth)
 Non-verbal communication (facial expressions, gestures)
 Visual communication (graph, video photo)
 Written communication (letter, newspaper).
Q9: Answer the following questions: Satisfactory
response
Yes ☐ No ☐
9.1. What strategies can you use as a manager to
identify and resolve conflict? Write your answer in
100-150 words.
9.2. What are five (5) different strategies for
negotiation? Write your answer in 70-120 words.

9.1.
They symbolize 5 modes of conflict resolution: staying away from, collaborating,
competing, compromising and accommodating. These're 5 methods for reducing
conflict in the office.

9.2.
 The fighting style is first, the place that the negotiator is centered on the end
result, assertive and self-confident.
 The second is avoidance style wherein the negotiator is neutral, unbiased and
stays away from tension.
 Third, is the compromise style wherein the negotiator would split the distinction,
seek a speedy middle ground, and exchange concessions.
 The fourth style is accommodating, the place that the negotiator tries being
cooperative and keeps excellent relations with the opposite party.
 The fifth is collaboration whereby negotiators work with innovative solutions that
benefit both parties, it's a collaborative approach. It suggests several concepts
for consideration, before decision making is final.
Q10 How can the following typical workplace contingencies Satisfactory
affect the team? response

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: a. unplanned leave or absence of workers Yes ☐ No ☐
b. re-allocation of work tasks
c. succession planning for important team roles
Write your answer in 100-150 words.

10.1.
a. unplanned leave or absence of workers
Unplanned leave is able to have a damaging influence on the group since
they impact the customer support, product sales and staff management
since they increase the strain on the staff, which results to longer working
hours and much more pressure on the workers.

b. re-allocation of work tasks

Re-allocation of work things are able to influence the team due to the
emerging technology and machinery, human labour is not required which
may adversely affect people's job.

c. succession planning for important team roles

Succession planning is able to influence the team since it enables them to recognize
their crucial roles in the business, reduce the price of recruitment and also enable
the group to handle their recruitment in house.
Q11 As a manager, how would you manage the following Satisfactory
: teamwork challenges? response
a. unethical or inappropriate behaviour Yes ☐ No ☐
b. potential risks or safety hazards
c. conflicts with clients or team members
d. underperforming employee
Write 50-100 words for each.

11.1.
a. unethical or inappropriate behaviour
Sexual harassment, workplace aggression, disruptive work behaviour,
unproductive, inappropriate clothes and much more could be good examples
of inappropriate behaviour. To control this, you need to teach your workers
on what's inappropriate, set a good example by enforcing it and also think
about looking for outside aid in case it has gone to the intense.

b. potential risks or safety hazards

Various techniques to controlling safety hazards embrace educating workers
on the benefits of working with a safety management process in position,
frequently reviewing the security management process, ensuring employees
are safe from dangers, and applying proper methods for employees that
work in isolated worksites.

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c. conflicts with clients or team members
Team conflict can be solved by original, creating good work culture by
providing constructive criticism and fair compliment for the team. Next, you
need to understand body language, facial expressions and tone of voice to
realize conflict signs. Third, reduce damaging escalation by managing the
conflict promptly. Quarter, you must never take sides.

d. underperforming employee
An underperforming employee is handled by: First, figure out the issue by
verifying in case the employee is talking the appropriate function and goals,
or could it be additional factors. Next, figure out the seriousness of the issue
by reviewing the job of the staff and figuring out exactly how serious the
issue is. Third, call a meeting and allow the management know their problem
could be conveyed for their workers. Fourth, produce an action plan to
ensure that employees understand what to do.

References:
 Organizations reputation | www.aicd.companydirectors.com.au
 Leadership-programs | www.performancepros.net
 Understanding disability | www.disability.wa.gov.au
 Cultural barriers communication | www.businesstopia.net
 Facilitation techniques | www.ksl-training.co.uk
 Managing sick leave and unplanned absences | www.hrcentral.com.au
 Career development | www.indeed.com
 www.entrepreneur.com
 www.mindtools.com
 Legislative requirements | www.lawinsider.com
 Legal obligations | www.safework.nsw.gov.au
 Underperformance in the workplace | www.peoplesense.com.au
 Benefits of teamwork |www.ciftraining.ie
 Effective cross-cultural communication | www.presencegroup.eu.

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