Workplace Discrimination and Organizational Effectiveness
Type of D ocriminati on Definition Examples from 0-ganizations
Forms of Docriminatory polides or Actions taken by representatives of
Discrimination practices the organization that deny equal
opportunity to perform or unequal
rewards for performance.
83xual harassment Unwanted sexual advances and other
verbal or physrcal conduct of a sexual
nature that create a hostile or
offensive work envl ronment.
Intimidation Overt threats or bullyins directed at
members of specrftc groups of
employees.
Mockery and insults Jokes or negative stereotypes;
sometimes the result of jokes taken
too far.
Exdusion Exclusion of certain people from job
opportunltles, soclal events.
discussions, or informal mentoring;
can occur unlntentronally.
Incivilit y Disrespectful treatment, including
behaving in an aggressive manner,
Interrupting the person, or Ignoring
his or her opinions.
Older workers may be targeted for layoffs
because they are hlshlv paid and have
lucrative benefit5.
Salespeople at one company went on
company-pard visits to strip clubs,
brought strippers into the office to
celebrate promotions. and fostered
pervasive sexual rumors.
African-American employees at some
companies have found nooses hanging
over their work stations.
Arab-Amerrcans have been asked at work
whether they were carrying bombs or
were members ofterrorrst organizations.
Many women in finance claim they are
assigned to marglnal Job roles or are
gven ligrt workloc:drahat don't lead to
promotion.
Female lawyers note that male attorneys
frequently cut them off or do not
adequately address thelr comments,
Intellectual and Physical Abilities and OB
1. Ability in individual' current capacity to perform various taken a job. Two
types:
(a) Intellectual abilities
(b) Physical abilities

Intellectual abilities are abilities needed to perform mental activities­

thinking, reasoning, and problem solving.
• Most societies place a high value on intelligence.
• General mental ability is an overall factor of intelligence as suggested by
the positive correlations among specific intellectual ability dimensions.
Describe How Organizations Manage Diversity Effectively
• Diversity management is the process and programs by which managers make
everyone more aware of and sensitive to the needs and differences of others.
• Diversity is more successfu1 when it is everyone's business, not justfor certain
groups of employees.

Expatriate Adiustment
• Organizations should select employees for international assignments who are
capable of adjusting quickly and ensure they have the support they need for their
assignment.